ACT Services

2009-01-29 09:15:11 resolved acthelp@ucsd.edu main campus

2009-01-29 09:15:12 parrish

Online services are still experiencing periodic performance issues. We will continue to monitor and find a resolution.

ACT Services

2009-01-27 13:12:05 in progress acthelp@ucd.edu main campus

2009-01-27 16:59:53 parrish

Services have stabilized. We will continue to monitor the services and find a fix for the problem.

2009-01-27 15:36:11 jclow

We are receiving calls about Link Family Applications giving the error message "ACT Web Services are currently unavailable due to system problems". We are investigating the problem and will have updates soon.

2009-01-27 13:12:05 parrish

ACT on-line services are stabilizing. We will continue to monitoring the situation and fix the problem.

Thank you for your patience.

2009-01-27 12:08:02 parrish

ACT is experiencing delays with most online services, including SSO and the Link Family. Technicians are working to resolve the issue. Please try your request later.

Thank you for your patience.

2009-01-27 11:14:13 parrish

We are currently receiving numerous reports of slow to no connectivity with some of our services. We are aware of the problem and working on a solution. Please try your request later.

Thank you for your patience.

Active Directory/Exchange

2009-01-27 09:27:57 resolved gepowell main campus

2009-01-27 09:27:57 gepowell

The problem reported with the Active Directory/Exchange servers has been resolved.

Thank you for your patience.

2009-01-27 09:00:37 gepowell

ACT programmers have identified a problem with the Active Directory/Exchange servers.

The AD/Email team is troubleshooting the issue. We apologize for any inconvenience this may cause.

Please check back for updates.

Link Family Applications

2009-01-26 14:50:53 in progress acthelp@ucd.edu main campus

2009-01-27 09:06:33 devangel

ACT is currently investigating slowness within Link Family. We appreciate your patience. Please check back for updates.

2009-01-26 14:50:53 parrish

ACT is continuing to investigate the issues affecting the Link Family Applications. Please check back for updates.

Thank you for your patience.

Fiber repair (LJP, Regents Park Row, Executive Dr)

2009-01-25 15:03:25 resolved datacom-mgmt-l@ucsd.edu main campus

2009-01-25 15:03:25 parrish

The work has been completed.

2009-01-22 20:56:22 parrish

Emergency shutdown

SCOPE: Fiber repair -- Re-splicing the CENIC fiber cables that have water damage to 3 off campus locations

LOCATIONS: 8950 Villa La Jolla Drive(La Jolla Professional)
4150 Regents Park Row

4570 Executive Drive

START: Sunday January 25th 7:00 AM This work will take 8-10 hours

STOP: Sunday January 25th 5:00 PM (approx time)

IMPACT: During this time all of the above locations will be out of service. The outage described above is limited to UCSD(Ericsson) telephone service and UCSD data services.

AT&T and other vendor services will not be affected.

Telephone service to 4150 which is provided by AT&T will not be affected

Fiber to the Med Center and Data Center will not be affected.

Link Family Applications

2009-01-22 11:47:37 in progress acthelp@ucsd.edu main campus

2009-01-26 07:56:17 jclow

ACT is continuing to investigate the issues affecting the Link Family Applications. Please check back for updates.

Thank you for your patience.

2009-01-23 15:58:49 ttwomey

ACT has identified the problem that has been affecting Link Family Applications and our customers over the last few days. The vendor is continuing to work on the problem today.

Please check back for status updates tomorrow.

Thank you for your patience.

2009-01-23 11:29:01 parrish

ACT has identified the problem that has been affecting Link Family Applications and our customers over the last few days. The vendor is on-site and is working on the problem.

If you try to access a service and it doesn't work. Please try back later (hour or so).

Thank you for your patience,

2009-01-23 08:49:29 jclow

We are still experiencing slowness with the Link Family applications. We hope to have these issues resolved soon and will post an update shortly.

2009-01-22 16:54:17 pkl001

We are close to finding a solution for Link Family problems reported today. We expect full functionality later this evening. Please check back for updates.

Thank you for your patience.

2009-01-22 13:45:40 jclow

Our programmers indicate the majority of the issues affecting the Link Family have been resolved. We expect full functionality by 3:30 PM.

2009-01-22 11:47:37 jclow

Reports show that applications are working. We will continue to monitor the situation and plan to have a solution soon.

2009-01-22 10:54:35 jclow

We are investigating problems with accessing Link family applications. Please try re-connecting in approximately 30 minutes. We will continue to post updates on this page.

Financial Link

2009-01-22 09:44:14 resolved acthelp@ucsd.edu main campus

2009-01-22 09:44:14 robertr

The issue with Financial Link has been resolved. We apologize for any inconvenience.

2009-01-22 08:17:39 robertr

We are currently investigating reports of problems accessing some Financial Link applications. Please check back for updates.

Link family applications

2009-01-21 16:35:48 resolved acthelp@ucsd.edu main campus

2009-01-21 16:35:48 ttwomey

The Link family services are working normally again, we apologize for any inconvenience.

2009-01-21 15:00:17 ttwomey

We are continuing to investigate problems with accessing Link family applications and hope to have a resolution shortly. Please check this page for updates.

2009-01-21 14:11:10 ttwomey

We are currently investigating reports of problems accessing some Link family applications. Please check back for updates.

Financiallink

2009-01-21 10:49:45 resolved acthelp@ucsd.edu main campus

2009-01-21 10:49:45 devangel

The problem with Financiallink slowness has been resolved. We appreciate your patience.

2009-01-21 09:19:07 devangel

We hope to have a working solution within the next hour. Please check back for updates, Thank You.

2009-01-21 09:11:39 devangel

We are investigating reports of slowness accessing Financiallink. Please check back for updates.

Campus VPN

2009-01-10 12:20:26 resolved acthelp@ucsd.edu main campus

2009-01-10 12:20:26 parrish

The problems with vpn connections have been resolved.

Thank you for your patience.

2009-01-10 11:00:53 parrish

We are closer to solving the connection problems with vpn.ucsd.edu

2009-01-10 09:12:16 parrish

We should have the connection problem resolved shortly.

2009-01-10 07:58:17 parrish

We're currently investigating connection problems with vpn.ucsd.edu.

UCSD-PROTECTED

2009-01-06 13:24:45 resolved acthelp@ucsd.edu main campus

2009-01-06 13:24:45 kcchou

The connectivity issue affecting users using the UCSD encrypted wireless network has been resolved. Please contact the ACT Help Desk at 858.534.1853 or via e-mail at acthelp@ucsd.edu if you need further assistance. Thank you for your patience.

2009-01-05 17:10:04 kcchou

We are currently investigating an issue with the encrypted wireless network potentially affecting a small number of users. While it does not appear to be widespread, we hope to have the issue resolved as soon as possible. Please check back for updates in the morning. Thank you.

Network maintenance

2009-01-05 17:31:02 resolved acthelp@ucsd.edu main campus

2009-01-05 17:31:02 ttwomey

The code upgrade for the NodeM firewall service module is complete and all appears to be normal again. Please contact the ACT Help Desk at 858-534-1853 if you continue to have problems.

2009-01-05 17:03:00 ttwomey

Network engineers are performing a code upgrade at 5 pm to the node M firewall which will bring the network down for about 15 mins.