VPN Service

2009-10-28 07:49:04 resolved acthelp@ucsd.edu main campus

2009-10-28 07:47:49 robertr

The previously reported VPN issue has been resolved.
If you experience further difficulties, please contact ACT at (858) 534-1853

2009-10-28 07:16:47 robertr

VPN Service is temporarily unavailable. Our Technicians are aware of it and are working on a resolution. Sorry for the inconvenience.

SSO error when conneting to the New Marketplace

2009-10-24 11:06:04 resolved acthelp@ucd.edu main campus

2009-10-24 11:06:04 parrish

This issue has been resolved.

2009-10-23 18:57:18 pychou

This issue is still being looked into. Please check back for updates.

2009-10-23 18:23:32 pychou

The issue is still under investigation. Please continue to check back here for updates. Thank you for your patience.

2009-10-23 17:50:25 parrish

ACT is currently investigating errors when customers are trying to connect to the new marketplace. Please check back here for updates

Email Delay around 3:30 - 4:00PM Today (10/15)

2009-10-15 18:21:16 info acthelp@ucsd.edu main campus

2009-10-15 18:21:16 ntrieu

Some email sent during this time may have been delayed up to an hour. The problem
has since been resolved.

Network Maintenance June 19th-20th

2009-10-15 14:23:34 resolved datacom-mgmt-l@ucsd.edu main campus

2009-06-19 14:01:33 rcgalacg

SUBJECT: Network upgrades and associated outages 6/19/2009 - 6/20/2009

This message is to inform you that ACT Data Communications has scheduled
replacement of Cisco hardware and 10GE interconnect expansion in the campus
backbone core. This event will take place on :

START: Friday June 19 10:00 PM
STOP: Saturday June 20 6:00 AM

SCOPE: Network hardware upgrades and 10GE core expansion.

IMPACT: Starting on the evening of June 19th at 10PM, two of the older
campus core Cisco routers will be replaced and additional 10GE circuits
will be brought online from campus node routers into the core.

These core routers are located in Node-B and Node-M, and also provide
building connectivity to the sites listed below.

Intermittent network connectivity and connectivity loss should be expected
during this window for the sites listed under Node-B, Node-M and ResHalls.
This includes both wired and wireless networks. Campus locations that are
connected back to the other campus nodes will experience changes
in routing paths during the upgrade but should retain connectivity to other
parts of the campus and Internet. Remote locations, other than those
listed below under "WAN Locations via Node-B", will also experience a
change in routing paths, but will maintain network connectivity to campus
and Internet.

Buildings that will experience network outages during this upgrade :

Node-B Area including JSOE

Bldg 201
Bldg 409
Bldg 413
Bldg 965
CALIT2
CanyonView
Chancellor's Complex
CMRR
EBU1
EBU2
EBU3a
EBU3b
Gilman Parking Structure
Literature
Pepper Canyon/MultiPurpose Bldg
Music
Outback Adventures
Preuss School
Price Center
SDSC-Addition (UCSD IP space only)
SERF
Visual Arts
WAN Locations via Node-B :
Dunhill
Elliott Field
Executive Dr (Ext. Relations)
Regents Rd. (Neurosciences Group)
3525 Johns Hopkins
8939 Villa LaJolla


Node-M Area

Bonner
CUP
ECEC
Galbraith
Gilman Info Booth
HDS
Main Gym
Mayer (not HEP in Mayer)
Natural Sciences
Pacific Hall
Revelle Provost
Student Center
Urey
York


ResNet Areas :

Marshall
Matthews
Revelle
Sixth
Warren
Additionally : all cable modem Res Halls





Please contact ACT Data Communications (datacom-mgmt-l@ucsd.edu)
or myself directly if you have any questions or concerns.

Dave Rapp

ALEN

2009-10-15 10:07:53 resolved acthelp@ucsd.edu main campus

2009-10-15 10:07:53 robertr

The issue with ALEN has been resolved. Sorry for the inconvenience.

2009-10-15 09:56:08 robertr

ALEN is experiencing a back-end database access error. The cause is being investigated. Sorry for the inconvenience.

Maintenance: Exchange Server MBX2 (10/15 9PM - 10PM)

2009-10-14 17:55:55 info acthelp@ucsd.edu main campus

2009-10-14 17:55:55 ntrieu

We need to perform maintenance on the server which will take some accounts offline. If you are unable to access your account during this time, it will be available after the service is complete.

Maintenance: Exchange Server MBX3 (10/14 9PM - 10PM)

2009-10-14 17:55:06 info acthelp@ucsd.edu main campus

2009-10-14 17:55:06 ntrieu

We need to perform maintenance on the server which will take some accounts offline. If you are unable to access your account during this time, it will be available after the service is complete.

WebPAN

2009-10-12 08:55:00 resolved acthelp@ucsd.edu main campus

2009-10-12 08:55:00 robertr

The issues with WebPan have been resolved. Sorry for any inconvenience.

2009-10-12 08:14:06 jclow

Users accessing WebPAN may be receiving an error message. Our programmers are currently investigating the cause of this issue. Please check back on this page for updates.

Maintenance: Exchange Server MBX4 ( 10/9 9PM - 10PM)

2009-10-09 16:44:58 info acthelp@ucsd.edu main campus

2009-10-09 22:55:46 ntrieu

The service is complete.

2009-10-09 22:08:38 ntrieu

Due to a scheduling conflict, the service is being performed from 10-11PM.

2009-10-09 16:44:59 ntrieu

We need to perform maintenance on the server which will take some accounts offline. If you are unable to access your account during this time, it will be available after the service is complete.

Degree Audit (DARS)

2009-10-08 11:59:12 resolved acthelp@ucsd.edu main campus

2009-10-08 11:59:12 gepowell

The problem with Degree Audit (DARS) has been resolved. We will continue to monitor the system.

Thank you for your patience.

2009-10-08 11:31:34 gepowell

We are continuing to investigate issues with Degree Audit (DARS).

Please check back for updates

2009-10-08 10:52:18 devangel

We are still investigating issues with Degree Audit (DARS). Please check back for updates.

2009-10-08 10:08:03 devangel

We are still investing issues with Degree Audit (DARS). Please check back for updates.

2009-10-08 09:12:30 gepowell

We have reports of problems with the Degree Audit (DARS) feature. Our programmers are investigating this issue.

Please check back for updates.

UCSD-Protected

2009-10-08 11:00:45 resolved acthelp@ucsd.edu main campus

2009-10-08 11:00:45 devangel

The issue with connecting to the UCSD-Protected wireless network has been resolved. We will continue to monitor the situation.

2009-10-08 10:22:29 devangel

We are still investigating issue with connecting to the UCSD-Protected wireless network. Please check back for updates.

2009-10-08 09:45:31 devangel

We are currently investigating issues with connecting to the UCSD-Protected wireless network. Please check back for updates.

Database Queries

2009-10-01 22:27:41 resolved acthelp@ucsd.edu main campus

2009-10-01 22:27:41 parrish

The problem has been corrected and all services connected to it are functioning properly (ALEN/VPN/Wireless). If you continue to experience problems please contact the ACT Help Desk at 534-1853 or acthelp@ucsd.edu.

2009-10-01 21:09:19 parrish

We are still working on the problem, but hope to have resolved soon. This can affect connections to Campus VPN and Wireless.

2009-10-01 18:58:32 rcgalacg

We are experiencing a high load of MySQL queries on one of our servers. We hope to get this resolved as soon as possible. We apologies for any inconvenience this may have caused. Please check back for the latest update.