Single Sign-On

2008-11-26 08:02:49 resolved acthelp@ucsd.edu main campus

2008-11-26 08:02:49 jclow

The problem affecting Single Sign On has been resolved. If you continue to experience difficulties, please contact the ACT Help Desk at 858.534.1853 or via e-mail at acthelp@ucsd.edu. Thank you for your patience.

2008-11-26 07:37:54 jclow

We are currently experiencing problems with Single Sign-On. Our programmers are currently investigating this problem and an update will be posted shortly.

SMTP Service

2008-11-24 13:30:45 resolved acthelp@ucsd.edu main campus

2008-11-24 13:30:45 devangel

The problem with sending mail using smtp.ucsd.edu has been resolved. We appreciate your patience. Please let us know if you are still experiencing problems.

2008-11-24 12:18:07 kcchou

We're still looking into the problem. Thank you for your patience.

2008-11-24 11:53:52 kcchou

Users have reported problems sending mail using smtp.ucsd.edu We are currently investigating the issue and we hope to have a resolution shortly. Please check back for updates. Thank you.

Expired SSL Certificate error with SMTP

2008-11-21 22:43:26 resolved acthelp@ucsd.edu main campus

2008-11-21 22:43:26 rcgalacg

The issue regarding the expired SSL certificate has been resolved. You may still see an error stating the certificate has not been trusted. This is a new certificate that has replaced the expired certificate. Go ahead and accept it. We apologize for any inconvenience this has caused.

2008-11-21 17:52:30 rcgalacg

UPDATE: For users who are unable to send messages after accepting the certificate, a temporary workaround is to login to http://mail.ucsd.edu or http://acs-webmail.ucsd.edu for the time being. We apologize for any inconvenience this has caused.

2008-11-21 17:24:18 rcgalacg

We are receiving reports from users getting expired SSL certificate error messages when sending e-mails via smtp.ucsd.edu. You should be able to send the message and subsequent messages by immediately accepting the certificate. We are working on a solution to this issue and hope to resolved it soon. Please check back here for latest updates.

SPAM Server-Bigfish.ucsd.edu

2008-11-20 15:26:00 resolved acthelp@ucsd.edu main campus

2008-11-20 15:26:00 ntrieu

The SPAM server bigfish.ucsd.edu is back online and services have resumed properly.

2008-11-20 14:46:18 ntrieu

The server is currently offline due to urgent maintenance being performed. Access to the SPAM quarantine will not be accessible until service resumes.

Mailing List Delays

2008-11-20 10:44:09 resolved acthelp@ucsd.edu main campus

2008-11-20 10:44:09 kcchou

Our mail administrators discovered some legitimate mail mixed in with a large mailman queue that was deleted on Monday. These mails were placed back into the queue for delivery this morning. We apologize for any inconvenience and/or confusion that this has caused.

2008-11-20 09:07:24 kcchou

A number of e-mails sent to mailing lists appears to have been delayed until this morning. Our e-mail administrators are looking into the issue. Please check back for updates. Thank you.

Wireless Network

2008-11-19 10:30:11 resolved acthelp@ucsd.edu main campus

2008-11-19 10:30:11 devangel

The DHCP problem has been resolved. Thank you for your patience.

2008-11-19 10:16:19 kcchou

The DHCP problem is affecting both wired and wireless users. Our engineers are working diligently to resolve the issue. Please check back for updates.

2008-11-19 10:12:30 devangel

We have identified the problem as a DHCP problem. Please check back for updates.

2008-11-19 09:48:40 devangel

We are currently investigating problems with the
wireless network. Please check back for updates.

Financiallink

2008-11-19 08:33:20 resolved acthelp@ucsd.edu main campus

2008-11-19 09:25:46 devangel

The problem with reports in Financiallink has been resolved. Thank you for you patience.

2008-11-19 09:10:54 devangel

We are still investigating problems with reports in Financiallink. Please check back for updates.

2008-11-19 08:33:20 devangel

We are currently investigating problems with reports in Financiallink. Please check back for updates.

MyTime

2008-11-17 13:20:51 resolved acthelp@ucsd.edu main campus

2008-11-17 13:20:51 iyfanchi

The problem in MyTime has been resolved. Thank you for your patience.

2008-11-17 11:46:22 gkurosaw

Problems with timesheets in MyTime will be fixed by tomorrow. Users who need to access their timesheets are advised to contact their timekeeper for assistance. Please check back for updates.

Link Applications

2008-11-14 11:07:47 resolved acthelp@ucsd.edu main campus

2008-11-14 11:08:37 gepowell

The problem with Link Applications has been resolved. Thank you for your patience.

2008-11-14 10:10:08 gepowell

We are still investigating Link Application issues. Please check back for updates.

2008-11-14 09:33:14 kcchou

We are currently investigating issues with Link Applications. Please check back for updates. Thank you.

Large Delivery Queue on Mailman Listserver

2008-11-14 09:49:26 resolved acthelp@ucsd.edu main campus

2008-11-14 09:49:26 ntrieu

The queue issue has been resolved; delivery times have resumed to normal.

2008-11-14 08:56:54 ntrieu

An influx of listserver email delivery this morning has created a large delivery queue, which may result in delays of up to 45 minutes. We're currently working on the issue and will be posting updates.

Link Applications

2008-11-13 10:55:02 resolved acthelp@ucsd.edu main campus

2008-11-13 10:55:02 kcchou

The problem with Link Family Applications have been resolved. Our engineers will continue to monitor the system. If you are still experiencing difficulties, please contact the Help Desk at 858.534.1853 or e-mail acthelp@ucsd.edu. Thank you for your patience.

2008-11-13 09:02:52 jclow

We are currently investigating connection problems with Link Family Applications. Our programmers are aware of the issue and are working to resolve it. We will post an update shortly.

Mailman, Mailing Lists

2008-11-12 14:56:02 resolved acthelp@ucsd.edu main campus

2008-11-12 14:56:02 ntrieu

The mailman listserver issue has been resolved, mail delivery has resumed properly.

2008-11-12 14:50:30 parrish

We have identified the problem and we are in the process of fixing it.

2008-11-12 13:47:11 ttwomey

We are currently investigating a problem with the Mailman listserver not sending or receiving with multiple lists properly.
Please check this page for updates.

Service Maintenance on Exchange Server Mail.ucsd.edu (7:30PM

2008-11-10 18:25:11 info acthelp@ucsd.edu main campus

2008-11-10 18:25:11 ntrieu

Urgent software maintenance needs to be performed on the Exchange system Mail.ucsd.edu from 7:30P - 8:30Pm this evening. During this time imap, pop, rpc/https and owa will not available until the service is complete.

Campus Mail Delay

2008-11-10 13:06:13 resolved acthelp@ucsd.edu main campus

2008-11-10 13:06:13 ntrieu

The problem with mail flow has been resolved. Queued mail is now delivering and we expect delivery times to resume to normal within the next half hour.

2008-11-10 12:39:11 ntrieu

We're currently experiencing email delivery delays to campus recipients.The problem is actively being worked on and updates will be posted as we have more information.

Link Applications

2008-11-10 10:41:35 resolved acthelp@ucsd.edu main campus

2008-11-10 10:41:35 parrish

The connection problems have been resolved.

2008-11-10 10:19:57 parrish

We're currently investigating connection problems with link applications. We will post an update shortly.

Single Sign On

2008-11-06 16:25:29 resolved acthelp@ucsd.edu main campus

2008-11-06 16:28:13 kcchou

The problem affecting Single Sign On has been resolved. If you attempted to reset your password earlier, please do so again. Please contact the ACT Help Desk at 858.534.1853 or via e-mail at acthelp@ucsd.edu if you experience additional difficulties with your account. Thank you.

2008-11-06 15:38:56 kcchou

Users have reported not being able to authenticate and/or perform password resets with Single Sign On. The problem is being looked into. Please check back for updates. Thank you.

Employeelink

2008-11-03 13:35:49 resolved acthelp@ucsd.edu main campus

2008-11-03 14:55:46 devangel

This problem has been resolved. Thank you for your patience.

2008-11-03 14:49:07 devangel

We have identified the problem and currently working on a solution to resolve it. Please check back for updates.

2008-11-03 14:12:22 devangel

After further investigation, the problem appears to effect Financiallink as well. Please check back for updates.

2008-11-03 13:48:37 devangel

After further investigation, the problem appears to effect Financiallink as well. Please check back for updates.

2008-11-03 13:42:17 devangel

We are currently investigating database issues with Employeelink. Please check back for updates.

Single Sign-On

2008-11-03 10:54:40 resolved acthelp@ucsd.edu main campus

2008-11-03 10:54:40 jclow

The issue affecting Single Sign-On has been resolved. Thank you for your patience.

2008-11-02 14:35:53 parrish

Users may experience problems related to changing (or) resetting the passwords through ‘Single Sign-On’. ACT teams are aware of these problems and working on the resolution”.

System Database Maintenance Alert

2008-11-02 14:33:28 resolved acthelp@ucsd.edu or (858) 534-1853 main campus

2008-10-30 16:44:13 parrish

Start Date/Time:
Saturday, November 1, 2008; from - 8:00 PM

End Date/Time:
Sunday, November 2, 2008; to - 11:00 AM

Systems affected:
AccessLinkTNG, SSO, Autosys, Blink, DataLink, Data Warehouse, EmployeeLink, ENPET, FinancialLink, Merit System, SQLDSE, Time Reporting, TMS, TravelLink, and Tritonlink.

While we try very hard to schedule maintenance activities such that they don't disrupt the normal work that is scheduled, occasionally there are conflicts that are unavoidable or unforeseen (i.e. Vendor Support requirements). We would appreciate it if you would let us know if this activity will cause problems with your work. We will make every effort to minimize this impact.