Link Family Applications

2009-06-30 14:33:50 resolved acthelp@ucsd.edu main campus

2009-06-30 14:33:50 gepowell

The problem with Link Family Applications has been resolved. If you are still experiencing problems, please contact ACT Helpdesk at 858-534-1853 or via email, acthelp@ucsd.edu

2009-06-30 13:54:41 gepowell

We are investigating reports of problems accessing Link Family Applications. Please check back for updates.

Remote Printing from PPS

2009-06-29 14:05:21 resolved acthelp@ucsd.edu main campus

2009-06-29 14:05:21 jclow

UCOP engineers report this problem has been resolved. If you continue to experience issues with printing from PPS, please contact the Help Desk at 858.534.1853 or via e-mail at acthelp@ucsd.edu

2009-06-29 13:34:45 jclow

UCOP engineers are still working on resolving this issue. We will post updates as they are made available to us. Thank you for your patience.

2009-06-29 13:05:20 jclow

Users are experiencing difficulties printing from PPS. UCOP is aware of the problem and they are working to resolve it. Please check back for updates.

Single Sign-On Authentication

2009-06-26 17:15:57 resolved acthelp@ucsd.edu main campus

2009-06-26 17:15:57 ttwomey

The problem with Single Sign-On authentication has been resolved. We will continue to monitor the situation and we apologize for any inconvenience.

2009-06-26 16:14:26 jclow

Our programmers have identified the cause of this problem and are working to resolve it. Please check back for updates.

2009-06-26 14:51:13 jclow

Our programmers are investigating the issues with Single Sign-On authentication. We will continue to update this page with pertinent information as it becomes available.

2009-06-26 14:19:45 jclow

We are currently investigating issues with Single Sign-On Authentication. Any system using Single Sign-On for authentication may potentially be affected. Please check back for updates and we apologize for any inconvenience.

Campus Internet

2009-06-23 07:43:07 resolved acthelp@ucsd.edu main campus

2009-06-23 07:43:07 jclow

The issue with internet connections has been resolved. If you are still experiencing problems, please contact the ACT Help Desk at 858.534.1853 or via e-mail at acthelp@ucsd.edu

2009-06-23 07:32:15 robertr

We are investigating reports of problems with internet connections at various locations through out campus. Please back for updates.

Exchange

2009-06-19 16:18:45 resolved acthelp@ucsd.edu main campus

2009-06-19 16:18:45 devangel

The problem with accessing e-mail accounts has been resolved.

2009-06-19 16:01:56 gepowell

We are investigating reports of problems with email accounts on exchange server. Please back for updates.

SSO (Single Sign On)

2009-06-17 13:47:40 resolved acthelp@ucsd.edu main campus

2009-06-17 13:47:40 devangel

It appears that the network delay issue has been resolved. We will continue to monitor the situation. We appreciate your patience.

2009-06-17 12:21:44 gepowell

Our programmers are looking into a possible network delay issue. Users may be experiencing various issues accessing the Link Family, Tritonlink, and Blink Services. We apologize for any inconvenience. Please check back for updates.

2009-06-17 11:40:35 gepowell

We are continuing to investigate problems reported with SSO (Single Sign On). Please check back for updates.

2009-06-17 11:01:18 devangel

We are investigating reports of problems with SSO (Single Sign On) log on. Please check back for updates.

2009-06-16 16:11:07 bckim

Our programmers indicate that the SSO and network delays have been resolved and all systems involving Link Family, Tritonlink, and Blink Services are functioning normally again. We will continue to monitor the situation. Please contact the ACT Help Desk if you are continuing to experience difficulties. We can be reached at 858.534.1853 or via e-mail at acthelp@ucsd.edu. Thank you.

2009-06-16 14:59:13 bckim

Our programmers are looking into a possible network delay issue. Users may be experiencing various issues accessing the Link Family, Tritonlink, and Blink Services. We apologize for any inconvenience. Please check back for updates.

2009-06-16 14:20:12 gepowell

We are investigating reports of problems with SSO (Single Sign On) log on. Please check back for updates.

ALEN

2009-06-16 11:46:09 resolved acthelp@ucsd.edu main campus

2009-06-16 11:46:09 bckim

All problems with ALEN have been resolved.

Thank you for your patience.

2009-06-16 11:15:57 bckim

We are currently investigating problems with ALEN. Please check back for updates. We appreciate your patience.

Campus Wireless

2009-06-10 12:04:01 info acthelp@ucsd.edu main campus

2009-06-10 12:04:01 parrish

Connection problems to UCSD-PROTECTED have been resolved. This was related to the AD Controller situation posted early.

Mailupd utility

2009-06-10 11:56:12 resolved acthelp@ucsd.edu main campus

2009-06-10 11:56:12 jclow

Our programmers have resolved the issue with mailupd. Please contact the Help Desk if you are still experiencing problems. We can be reached by phone at 858.534.1853 or via e-mail at acthelp@ucsd.edu

2009-06-10 11:38:42 ttwomey

We are currently investigating problems with the mailupd utililty, although alen.ucsd.edu is functional. Please check this page for updates.

AD Domain Controllers

2009-06-10 10:58:51 resolved acthelp@ucsd.edu main campus

2009-06-10 10:58:51 jclow

Our engineers have resolved this problem. We apologize for any inconvenience this may have caused. If you are still experiencing difficulties, please contact the ACT Help Desk at 858.534.1853 or via e-mail at acthelp@ucsd.edu

2009-06-10 09:56:27 jclow

Our engineers believe they have located the source of this problem and hope to have it resolved in the next 15 minutes. Thank you for your patience.

2009-06-10 09:25:02 ttwomey

We are currently investigating a possible issue with some of the campus AD domain controllers. Please check this for updates.

Coeus Slowness

2009-06-10 09:25:21 in progress acthelp@ucsd.edu main campus

2009-06-10 11:01:55 jclow

Our programmers report that Coeus is still experiencing slowness. We apologize for the inconvenience and will continue to post updates to this page as they come in.

2009-06-10 09:25:21 jclow

Several Coeus users have reported slowness this morning. Our programmers are aware of this issue and are working to resolve it. We will continue to post updates on this page and we thank you for your patience.

Link Family

2009-06-02 16:51:41 resolved acthelp@ucsd.edu main campus

2009-06-02 16:51:41 ttwomey

The Link Family Applications are working normally again and we will continue to monitor the situation. We apologize for any inconvenience.

2009-06-02 16:13:33 jclow

Some users may be experiencing difficulties accessing various Link Family Applications. Our engineers are aware of this problem and are working to resolve it. Please check back for updates.

Revelle Residential Network

2009-06-02 15:04:16 resolved acthelp@ucsd.edu main campus

2009-06-02 15:04:16 jclow

Our engineers indicate that this network is back up and functioning normally. Please contact the ACT Help Desk if you are experiencing difficulties. We can be reached at 858.534.1853 or via e-mail at acthelp@ucsd.edu. Thank you.

2009-06-02 14:19:32 devangel

Hello,
The router/distribution switch for the Revelle Residential Network area was scheduled to be replaced early this Thursday morning but has just failed again. We are going to replace this unit ASAP. Blake and Argo will lose connectivity while the replacement is swapped out. I will send an email after the network comes back up. Projected downtime is 30 minutes.

Thank you,

Ryan Sullivan
Datacom, ACT
University of California, San Diego
858-822-5602