SAM, IFIS and ISIS

2009-08-29 07:00:00 info acthelp@ucsd.edu main campus

2009-08-28 16:08:02 devangel

SYSTEM MAINTENANCE ALERT

Start Date/Time: Saturday, August 29, 2009; from - 8:00 AM
End Date/Time: Sunday, August 30, 2009; to - 5:00 PM

Message:
The systems listed below will be unavailable in order to perform
system maintenance of the DB2Q CCSID Conversion.

Systems Impacted:
DB2Q (QA)

Applications Affected:
SAM, IFIS and ISIS – all on DB2Q (QA)

While we try very hard to schedule maintenance activities such that they
don't disrupt the normal work that is scheduled, occasionally there are
conflicts that are unavoidable or unforeseen (i.e. Vendor Support
requirements). We would appreciate it if you would let us know if this
activity will cause problems with your work. We will make every effort
to minimize this impact.

If you have any questions, contact the Help Desk at 534-1853

Chancellor's Complex

2009-08-29 07:00:00 info 858-534-2930 main campus

2009-08-28 16:04:51 devangel

FACILITIES MANAGEMENT “NOTICE OF INTENT” TO ELECTRICALY SHUTDOWN THE CHANCELLOR’S COMPLEX

This is Facilities Management’s “Notice of Intent” to electrically shutdown the Chancellor’s Complex on Saturday, August 29, 2009, from 7:00am until 6:00pm. This shutdown is needed for the Chancellor’s Complex Emergency Generator Upgrade Project.


* Emergency power will not be available for the duration of this shutdown.

Thank you for your understanding and patience while we work on this electrical equipment. If you have any questions or concerns, please call the Facilities Management help desk at Ext. 42930.

Mailman Lists

2009-08-28 01:42:57 info acthelp@ucsd.edu main campus

2009-08-28 01:45:32 ntrieu

Some messages sent to mailman lists on 8/27 between the hours of (5:30P -10:30P) may not have delivered, bounces were sent to affected list owners with the option configured. A configuration change made during our after hours maintenance this evening caused this unforeseen issue; the problem has been fixed. Log analysis indicate that there were 246 messages affected during this time frame. Unfortunately these messages are not recoverable and have to be resent by the senders if needed.

Network Upgrades

2009-08-25 09:25:34 resolved acthelp@ucsd.edu main campus

2009-08-25 09:25:34 robertr

The upgrade is complete and normal network connectivity is restored.

2009-08-24 11:53:28 devangel

SUBJECT: Router code upgrades and associated outages 8/25/2009

This message is to inform you that ACT Data Communications has scheduled IOS upgrades of Cisco hardware in the campus backbone core.
This event will take place on :

START: Tuesday August 25 5:30AM
STOP: Tuesday August 25 6:00 AM

SCOPE: Code upgrades on 2 Cisco routers in Node-B and Node-M

IMPACT:
- Brief network interruption for 10GE attached buildings that are directly connected to Node-B as listed below.

- Changes to routing paths while each router is reloading.

Upgrades will be done independently of each other, so that a viable ingress/egress path exists at all times for all parts of campus other than those buildings listed below which will have an approximate 15 minute interruption.

Buildings that will experience network outages during this upgrade :

Node-B Area 10GE connections :

CALIT2
EBU1
EBU2
EBU3a
EBU3b
LaJollaProfessional Building



Please contact ACT Data Communications (datacom-mgmt-l@ucsd.edu) or myself directly if you have any questions or concerns.

Dave Rapp

Exchange Server MBX2 mail stores

2009-08-25 07:47:48 resolved acthelp@ucsd.edu main campus

2009-08-25 07:47:48 ntrieu

The affected MBX2 mail stores are back online.

2009-08-25 07:29:46 ntrieu

Currently several mailbox stores on the MBX2 Exchange server are inaccessible, this means some mail accounts may not be accesible on this server. We're actively working to repair this.

Mail Delay- Bigfish.ucsd.edu

2009-08-20 14:50:10 resolved acthelp@ucsd.edu main campus

2009-08-20 14:50:10 ntrieu

Mail delivery has resumed to normal.

2009-08-20 14:37:51 ntrieu

Spam server bigfish.ucsd.edu is currently processing a large email queue which is causing users to see delays in email delivery. We expect mail delivery times to resume to normal with the next 30 minutes.

Internet Connection

2009-08-19 07:37:30 resolved acthelp@ucsd.edu main campus

2009-08-19 07:37:30 parrish

Work was completed.

2009-08-18 15:16:21 parrish

At 10:00 p.m. tonight (Tuesday, Aug. 18), UCSD computer users will experience a brief (approximately 10 minutes) interruption in our Internet connection. This is necessary for an important upgrade to our network equipment.

We appreciate your understanding.

Mail Delivery Delays

2009-08-11 09:38:27 resolved acthelp@ucsd.edu main campus

2009-08-11 09:38:27 gepowell

The issue with Mail Delivery delays has been resolved. We will continue to monitor this issue.

Thank you for your patience.

2009-08-11 08:58:46 jclow

There is currently a backlog of approximately 30 minutes affecting e-mail messages going through the Barracuda Spam Firewall. We expect to have this resolved in the next 45 minutes. Thank you for your patience.

ECERT / MyEffort

2009-08-07 12:10:30 resolved acthelp@ucsd.edu main campus

2009-08-07 12:10:30 rcgalacg

ECERT/MyEffort is now available. Please let us know if you have problems.

2009-08-07 11:36:50 rcgalacg

The server that hosts ECERT/MYEffort (ers.ucop.edu) is currently unavailable. UCOP Help Desk is aware of the issue.
Please check back for the latest on this issue.

IFIS

2009-08-05 10:33:42 resolved acthelp@ucsd.edu main campus

2009-08-05 10:33:42 gepowell

The problem with IFIS systems has been resolved. We will continue to monitor the systems.

If you experience further difficulties, please contact ACT Helpdesk at 858-534-1853 (acthelp@ucsd.edu).

2009-08-05 10:11:20 bckim

We are currently experiencing issues with our IFIS system. This is preventing users from accessing IFIS through the Mainframe and our WEB IFIS service. Our programmers have indicated that the service should resume in 20 minutes. We apologize for any inconvenience and please check back for updates.

Internet Connection

2009-08-05 07:32:51 resolved acthelp@ucsd.edu main campus

2009-08-05 07:32:51 robertr

The rerouting of fiber optic cable from Main Campus to SIO. has been completed - network traffic should be back to normal.

If you experience further difficulties, please contact ACT at (858) 534-1853

2009-08-04 15:43:09 bckim

At 6:00PM tonight (Tuesday, August 4th), construction activities will require rerouting the fiber optic cable from Main Campus to SIO. This will affect all data connections to SIO and Coast Apartments including Wide Area Network, Optiputer, SDSC connections, and Broadband/CATV service. This outage is expected to last 4-6 hours and our engineers will be working to restore the internet connection in the first 4 hours.

We appreciate your patience. If you have any questions, please contact the ACT Help Desk at (858) 534 - 1853.

Internet Connection

2009-08-04 08:26:23 resolved acthelp@ucd.edu main campus

2009-08-04 08:26:23 devangel

This maintenance has been completed.

2009-08-03 15:50:31 parrish

At 10:00 p.m. tonight (Monday, Aug. 3), UCSD computer users will experience a brief (approximately 10 minutes) interruption in our Internet connection.

This is necessary for an important software upgrade to our network equipment.

We appreciate your understanding.

CICS

2009-08-03 16:26:22 info acthelp@ucsd.edu main campus

2009-08-03 17:49:08 rcgalacg

CICS restart has been successfully completed. Please contact the ACT Help Desk if you have any issues.

2009-08-03 16:28:05 gepowell

This will affect IFIS and ISIS. Downtime will approximately be 10 minutes.

2009-08-03 16:26:22 gepowell

Due to SSL certificates expiring today at 5pm and in order to insure the new certificates are used, CICS regions will be restarted around 4:45 p.m.

We appreciate your patience.

ADTools.ucsd.edu

2009-08-03 10:53:41 resolved acthelp@ucsd.edu main campus

2009-08-03 10:53:41 ntrieu

ADTools is back online.

2009-08-03 09:48:53 ntrieu

The ADTools service site is currently inaccessible; we're actively investigating the issue.

Single Sign-On

2009-08-02 16:57:06 resolved acthelp@ucd.edu main campus

2009-08-02 16:57:06 parrish

Upgrade is complete.

2009-07-29 08:29:39 parrish

Single Sign-On (SSO) will have intermittent downtime on Sunday August 2 from 9am to 5pm as part of an upgrade to the campus systems infrastructure for the conversion from Sybase to the DB2 Database (http://blink.ucsd.edu/Blink/External/Topics/Policy/0,1162,17898,00.html). Note that applications requiring SSO might not be accessible on Sunday (IFIS, ISIS, PPS, Link family of tools, including TritonLink, etc.).