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Maintenance: Node-M Backbone and Firewall Migration - 15 Nov 2300

Status: Closed

Update: This maintenance was completed successfully.
07:56:08, 16 November 2017

Service Desk hours today

Status: Closed

Update: Service Desk hours have returned to normal. Thank you for you patience
07:40:00, 16 November 2017

Node-M Backbone and Firewall Migration 11/15/2017

Status: Closed

Update: Work complete as of approx. 3:30am.
03:38:18, 16 November 2017

Service Desk Phone System

Status: Closed

Update: All problems with the Service Desk phone system have been resolved.

If you continue to experience problems or have any questions, please contact the ITS Service Desk at servicedesk@ucsd.edu or 858-246-4357.

Thank you
18:20:11, 15 November 2017

URGENT Shutdown Down Applied Physics & Math Building

Status: Closed

Update: Power has been restored to AP&M.

If you continue to experience power problems or have any questions, please contact Facilities Management Customer Relations group at (858) 534-2930.

Thank you
18:11:16, 15 November 2017

Outlook Web Access (OWA)

Status: Closed

Update: All problems with the listed service have been resolved.

*Outlook Web Access (OWA)

If you continue to experience problems or have any questions, please contact the ITS Service Desk at servicedesk@ucsd.edu or 858-246-4357.

Thank you
07:04:31, 09 November 2017

UPDATE #1-FM Notification of Partial Electrical Outage to Campus

Status: Closed

Incident report: November 7, 2017

RE: UPDATE #1-FM Notification of Partial Electrical Outage to Campus

***As of approximately 10:44 am, ALL power has been restored.***

FM is recommending departments check any research and/or critical equipment for tripped breakers. If you experience any isolated issues with equipment, please contact FM Customer Relations at x42930.

At approximately 10:25 am, November 7, 2017, multiple buildings experienced an electrical outage throughout the campus.

• EBU II
• RBC
• Otterson Hall
• Wells Fargo Hall
• Institute of Americas
• Social Sciences Building
• ERC Admin
• Upper TMC Housing
• Atkinson Hall
• EBU I

Facilities Management is responding and working to restore power. We will provide updates as information becomes available.

We apologize for any inconvenience and thank you for your patience.

11:12:31, 07 November 2017

Node-B Backbone/Firewall Migration - 6 Nov 23:00

Status: Closed

Update: This maintenance was completed successfully.
08:30:42, 07 November 2017

Node-B Backbone and Firewall Migration 11/6/2017

Status: Closed

Update: All migration and testing activities have now been completed. If you would like to report issues following the upgrade, please open an incident with the ITS Service Desk by email: servicedesk@ucsd.edu or calling 858-246-4357/x6Help.

Thank you for your support!
ITS Network and Security Teams
00:14:05, 07 November 2017

ITS-PRO Outage

Status: Closed

Update: All problems with the listed service have been resolved.

*ITS-PRO

If you continue to experience problems or have any questions, please contact the ITS Help Desk at servicedesk@ucsd.edu or 858-246-4357.

Thank you
11:41:32, 05 November 2017

Business Systems Password Reset Tool

Status: Closed

Update: All problems with the listed service have been resolved.

*Single Sign-On Business Systems Password Reset link

If you continue to experience problems or have any questions, please contact the ITS Help Desk at servicedesk@ucsd.edu or 858-246-4357.

Thank you
10:47:21, 02 November 2017

Marketplace

Status: Closed

Update: All problems with the listed service have been resolved.

*Marketplace

If you continue to experience problems or have any questions, please submit a ticket to ASK (https://ask.ucsd.edu)

Thank you
10:25:34, 02 November 2017

MyPayments

Status: Closed

Update: The issue with MyPayments has been resolved.

If you continue to experience problems or have any questions, please submit a help case through ASK (https://ask.ucsd.edu).

Thank you
15:10:30, 31 October 2017

Node-A Backbone/Firewall Migration - 30 Oct 2300

Status: Closed

Update: This maintenance was completed successfully.
08:15:49, 31 October 2017

Maintenance - Network and Firewall Services, Node A

Status: Closed

Update: The maintenance on Node A has been completed successfully.

If you continue to experience problems or have any questions, please contact the ITS Help Desk at servicedesk@ucsd.edu or 858-246-4357.

Thank you
08:10:17, 31 October 2017

Wireless code upgrade for Node B to resolve security issues - 27 Oct 0400-0600

Status: Closed

Update: This maintenance was completed successfully.
07:44:09, 27 October 2017

VPN

Status: Closed

Update: All problems with VPN have been resolved.

We apologize for the temporary outage. Please try re-connecting. If you continue to experience problems or have any questions, please contact the ITS Help Desk at servicedesk@ucsd.edu or 858-246-4357.

Thank you
10:15:23, 26 October 2017

Wireless code upgrade for Node B to resolve security issues - 26 Oct 0400-0600

Status: Closed

Update: This maintenance was completed successfully.
07:51:08, 26 October 2017

Wireless code upgrade for Node M to resolve security issues 25 Oct 0400-0600

Status: Closed

Update: This maintenance was completed successfully.
07:36:27, 25 October 2017

Wireless code upgrade for Node M to resolve security issues - 24 Oct 0400-0600

Status: Closed

Update: This maintenance was completed successfully.
07:51:32, 24 October 2017

Maintenance: ResNet Wireless, Monday, October 23, 3am - 5am

Status: Closed

Update: This maintenance was completed successfully.
08:37:50, 23 October 2017

Maintenance: East Main Campus Wireless, October 22, 2017 at 8:00pm

Status: Closed

Update: This maintenance was completed successfully.
07:50:20, 23 October 2017

Maintenance: UC Learning Center - 10/20 - 21/2017, 7:00 PM - 3:00 AM

Status: Closed

Update: This maintenance was completed successfully.
07:49:20, 23 October 2017

***OUTAGE: Isolated power outage in SDSC West Data Center***

Status: Closed

Update: Power has been restored and services are working normally.

Thank you for your patience.
07:45:20, 20 October 2017

Maintenance: Main Campus Wireless, October 19, 2017 at 4:00am

Status: Closed

Update: This maint was completed successfully.
06:45:33, 19 October 2017

Maintenance: West Campus Wireless, October 18, 2017 at 4:00am

Status: Closed

Update: This work was completed successfully.
09:09:08, 18 October 2017

Wireless Network - Connectivity Issues

Status: Closed

Update: The wireless network connectivity issues have been resolved at various locations

Career Services
Chancellors Complex
Geisel Library
Gilman Park 6th Admin
International Center
Music
Pepper Canyon Hall
Price Center
Student Health
Student Services Center
UC 201 202
UC 301 302 303 400 401 409 965
Visual Arts
Center Hall
Peterson Hall
Warren Lecture Hall
WAC Main Office
York Hall

If you continue to experience problems or have any questions, please contact the ITS Help Desk at servicedesk@ucsd.edu or 858-246-4357.

Thank you
16:07:13, 17 October 2017

Maintenance: Central Campus Wireless, October 17, 2017 at 4:00am

Status: Closed

Update: This work was completed successfully.
05:54:12, 17 October 2017

Sporadic Email Delays

Status: Closed

Update: Today's sporadic email issues have been resolved.

If you continue to experience problems or have any questions, please contact the ITS Help Desk at servicedesk@ucsd.edu or 858-246-4357.

Thank you
10:13:20, 16 October 2017

Maintenance - Network and Firewall Services in East Campus, Node N

Status: Closed

Incident report: Greetings,

This message is to inform you that ITS has completed the below downtime/maintenance activity.

All migration and testing activities have now been completed. If you would like to report issues following the upgrade, please open an incident with the ITS Service Desk by email: servicedesk@ucsd.edu or calling 858-246-4357/x6Help.

Thank you for your support!
ITS Network and Security Teams

Greetings System Admins,

This message is to inform you that ITS has scheduled the following network maintenance :

START: 3:00AM Monday, October 16, 2017
STOP: 6:00AM Monday, October 16, 2017

SCOPE: Backbone upgrade of Node-N (Moores Cancer Center). Router code upgrade, Wireless Service Module code upgrade, Migration to Aggregation Layer router and firewall.

IMPACT: All wired and wireless network traffic to and from UCSD networks in the following buildings will experience network outages during the upgrade window, as follows:

3:00AM - 4:00AM - Code upgrades and Network cutover/outage window

4:00AM - 5:00AM - Sysadmin troubleshooting - please see Zoom info below

5:00AM - 6:00AM - Overflow for unexpected issues.

Buildings impacted :
Moores Cancer Center

CTRI

Athena Parking Structure
East Campus Utility Plant

East Campus Parking Structure,

East Campus FM Substation

Mesa Nuevo

One Miramar

Radiation/Oncology Bldg

Ratner

Shiley

Glaucoma & Retina Center

Thornton Parking Kiosk,Trailer 311




WE NEED YOUR SUPPORT

If you are a sysadmin responsible for networks and systems located in the above node/buildings, then please:

Help us get the word out by forwarding this notice on to your customers.
Join the Zoom session for troubleshooting the evening of the migration, from 7pm-9pm:

Meeting URL: https://ucsd.zoom.us/j/4917551357

Dial: +1 408 638 0968 (US Toll)
+1 646 558 8656 (US Toll)
Meeting ID: 491 755 1357

We RECOMMEND troubleshooting your networks and systems during the 4:00AM-5:00AM downtime window, if your schedule allows.

See our Network Migration Hub website for a complete breakdown of this project and capabilities and benefits of the new infrastructure.

ADDITIONAL NOTES

This outage will not impact the campus voice/phone service in the buildings listed.

Wired and wireless connectivity is expected to be restored by 4am.

If you have questions regarding the upgrades, please contact Ryan Sullivan at rasullivan@ucsd.edu , Dave Rapp at drapp@ucsd.edu or Jason Borinski at jborinski@ucsd.edu. If you would like to report issues following the upgrade, please open an incident with the ITS Service Desk by email: servicedesk@ucsd.edu or calling 858-246-4357/x6Help.

Thank you for your support in advance! ITS Network and Security Teams

05:14:53, 16 October 2017

Business and Academic Applications

Status: Closed

Update: All problems with the listed services have been resolved.

*Business Applications
*Academic Applications

If you continue to experience problems or have any questions, please contact the ITS Help Desk at servicedesk@ucsd.edu or 858-246-4357.

Thank you
08:47:55, 13 October 2017

Intermittent Email Delays

Status: Closed

Update: All problems with the campus email have been resolved.

If you continue to experience problems or have any questions, please contact the ITS Help Desk at servicedesk@ucsd.edu or 858-246-4357.

Thank you
13:32:38, 12 October 2017

Maintenance: Backbone upgrade of Node-S, October 10, 2017 at 11pm

Status: Closed

Update: Greetings,

This message is to inform you that ITS has completed the below downtime/maintenance activity.

All migration and testing activities have now been completed. If you would like to report issues following the upgrade, please open an incident with the ITS Service Desk by email: servicedesk@ucsd.edu or calling 858-246-4357/x6Help.

Thank you for your support!
ITS Network and Security Teams

00:50:17, 11 October 2017

Campus Email Delays

Status: Closed

Update: All problems with the listed service have been resolved.

*Campus Email Delays

If you continue to experience problems or have any questions, please contact the ITS Help Desk at servicedesk@ucsd.edu or 858-246-4357. Thank you for your patience.
10:52:09, 11 October 2017

Network Drives

Status: Closed

Update: All problems with the listed services have been resolved at 2pm this afternoon.

*Advancement File and Print servers

If you continue to experience problems or have any questions, please contact the ITS Service Desk at servicedesk@ucsd.edu or 858-246-4357.

Thank you
17:15:21, 10 October 2017

Wireless Network - Connectivity Issues

Status: Closed

Update: All problems with the listed service have been resolved.

*Wireless network connectivity issues

If you continue to experience problems or have any questions, please contact the ITS Help Desk at servicedesk@ucsd.edu or 858-246-4357.

Thank you
16:59:15, 04 October 2017

TritonEd - cannot login

Status: Closed

Update: All problems with the listed service have been resolved.

*TritonEd Login

If you continue to experience problems or have any questions, please contact the ITS Help Desk at servicedesk@ucsd.edu or 858-246-4357.

Thank you
10:22:36, 26 September 2017

Node-J Backbone/Firewall migration

Status: Closed

Update: All migration and testing activities have now been completed. If you would like to report issues following the upgrade, please open an incident with the ITS Service Desk by email: servicedesk@ucsd.edu or calling 858-246-4357/x6Help.
20:12:43, 25 September 2017

Maintenance: Service Desk Hours

Status: Closed

Update: The normal ITS Service Desk hours are now in affect.

Thank you for your patience and understanding.
07:41:37, 22 September 2017

AP&M/Muir Backbone/Firewall migration

Status: Closed

Update: The maintenance has been completed.

If you continue to experience problems or have any questions, please contact the ITS Help Desk at servicedesk@ucsd.edu or 858-246-4357.

Thank you
20:07:31, 21 September 2017

Maintenance: Node V Backbone/Firewall migration

Status: Closed

Update: This maintenance work has been completed. Please report any issues to the service desk.
19:52:52, 20 September 2017

Maintenance: Router work

Status: Closed

Update: The maintenance has been completed.

If you continue to experience problems or have any questions, please contact the ITS Help Desk at servicedesk@ucsd.edu or 858-246-4357.

Thank you
17:32:24, 18 September 2017

Coeus

Status: Closed

Update: All problems with the listed service have been resolved.

*Coeus

If you continue to experience problems or have any questions, please contact the ITS Help Desk at servicedesk@ucsd.edu or 858-246-4357.

Thank you
10:13:01, 18 September 2017

TritonEd

Status: Closed

Update: The upgrade to TritonEd has been completed and is now available.

If you continue to experience problems or have any questions, please contact the ITS Help Desk at servicedesk@ucsd.edu or 858-246-4357.

Thank you
09:53:25, 14 September 2017

ALEN

Status: Closed

Update: All problems with the listed service have been resolved.

ALEN (alen.ucsd.edu)

If you continue to experience problems or have any questions, please contact the ITS Service Desk at servicedesk@ucsd.edu or 858-246-4357.

Thank you
11:48:16, 13 September 2017

Student Password Reset Services

Status: Closed

Update: All problems with the listed service have been resolved.

*Student Password Reset Services

If you continue to experience problems or have any questions, please contact the ITS Help Desk at servicedesk@ucsd.edu or 858-246-4357.

Thank you
15:56:24, 08 September 2017

Webmail Issues

Status: Closed

Update: All problems with the listed service have been resolved.

*Webmail

If you continue to experience problems or have any questions, please contact the ITS Help Desk at servicedesk@ucsd.edu or 858-246-4357.

Thank you
15:51:06, 07 September 2017

Email Lists

Status: Closed

Incident report: We have addressed the problem with email lists and should be working properly as of 10:32am.

We thank you for your patience. Please contact the ITS service desk at 858-534-1853 or servicedesk@ucsd.edu if you continue to have issues with this service.
11:27:08, 05 September 2017

bfsupport.ucsd.edu

Status: Closed

Update: All problems with the listed services have been resolved. However, we will continue to monitor the situation.

C-Series
SendSuite
Surplus Sales

bfsweb06
Misc Tran

bfsweb08
MBA
Plant FUnds
Rechargelookup
SHIPS
STIP

cv00812c
Financial Schedules
Fiscal Closing

If you continue to experience problems or have any questions, please contact the ITS Help Desk at servicedesk@ucsd.edu or 858-246-4357.

Thank you

11:33:15, 29 August 2017

Student and Financial Web Applications Affected

Status: Closed

Update: The issues with all web applications (Student & Financial) that interact with the mainframe have been resolved. If you are still experiencing issues please call the ITS Help Desk 858-246-4357.
07:40:41, 24 August 2017

On-Campus Web Proxy Service Change

Status: Closed

Update: On-Campus Web Proxy service change has been completed.

Please contact the Service Desk at 858-246-4357 if you are experiencing any problems.
07:48:34, 24 August 2017

Maintenance: UC Learning Center (7pm-3am)

Status: Closed

Incident report: This message is to inform you that UC Office of the President (UCOP) has scheduled the following maintenance. The UC Learning Center will be down tonight from 7pm-3am.

07:13:43, 18 August 2017

Maintenance: On Campus Web Proxy, Thursday August 17, 7 AM

Status: Closed

Incident report: There will be a short 5 minute service outage for the On-Campus Web Proxy services at 7am on Thursday, August 17, to update equipment.

Please contact the Service Desk at 858-246-4357 if you are experiencing any problems after 7:10 AM.
10:33:46, 16 August 2017

Solidus Telephone Lines

Status: Closed

Update: All problems with the listed service have been resolved.

If you continue to experience problems or have any questions, please contact the ITS Help Desk at servicedesk@ucsd.edu or 858-246-4357.

Thank you
08:29:07, 16 August 2017

High CPU in M-Dist Router

Status: Closed

Update: All problems with the listed service below have been resolved.

* Network connectivity
* Solidus phone software

If you continue to experience problems or have any questions, please contact the ITS Service Desk at servicedesk@ucsd.edu or 858-246-4357.

Thank you
17:22:12, 14 August 2017

Exchange Online Accounts - Apple/Mac Mail

Status: Closed

Update: All problems with the listed service have been resolved.

Access to Exchange Online accounts using Apple/Mac Mail

If you continue to experience problems or have any questions, please contact the ITS Help Desk at servicedesk@ucsd.edu or 858-246-4357.

Thank you
08:48:52, 09 August 2017

East Campus Wireless Internet

Status: Closed

Update: All problems with the listed service have been resolved.

*East campus wireless Internet

If you continue to experience problems or have any questions, please contact the ITS Help Desk at servicedesk@ucsd.edu or 858-246-4357.

Thank you, we apologize for any inconvenience.
15:05:59, 08 August 2017

Hostmaint

Status: Closed

Update: All problems with the listed service have been resolved. However, we will continue to monitor the situation.

Hostmaint

If you continue to experience problems or have any questions, please contact the ITS Help Desk at servicedesk@ucsd.edu or 858-246-4357.

Thank you
14:40:38, 03 August 2017

Journals

Status: Closed

Update: All problems with the listed service have been resolved.

Transfer of Funds - Financial Journals

If you continue to experience problems or have any questions, please contact the ITS Help Desk at servicedesk@ucsd.edu or 858-246-4357.

Thank you
11:30:24, 03 August 2017

Journals

Status: Closed

Update: All problems with the listed service have been resolved.

*Financial journals

If you continue to experience problems or have any questions, please contact the ITS Help Desk at servicedesk@ucsd.edu or 858-246-4357.

Thank you
09:31:59, 02 August 2017

TritonLink

Status: Closed

Update: All problems with the listed service<s> have been resolved.

TrintonLink

If you continue to experience problems or have any questions, please contact the ITS Help Desk at servicedesk@ucsd.edu or 858-246-4357.

Thank you
18:20:20, 30 July 2017

Urgent AP&M Network Maintenance and Associated Outages

Status: Closed

Update: The scheduled urgent AP&M Network maintenance and associated outages have been completed.

If you experience problems or have any questions, please contact the ITS Help Desk at servicedesk@ucsd.edu or 858-246-4357.

Thank you
17:47:54, 26 July 2017

Decommissioning of UCSD External Web Proxy

Status: Closed

Incident report: UC San Diego decommissioned its Web Proxy server July 13, 2017 at 7 AM. Web Proxy is used to access the university’s online resources from off-campus. This will affect those currently using the Proxy to access UC San Diego e-journals, e-books, databases, and electronic reserve materials.

There are several reasons UC San Diego is making this change. The current Web Proxy service does not transmit network credentials securely and there are better services that provide access from off-campus. Additionally, the infrastructure for the Web Proxy service has become obsolete and doesn’t provide the overall level of security required.

This change will not affect your on-campus access.

To continue accessing these resources from off-campus, you will have to connect through the UC San Diego Virtual Private Network (VPN).

Online resources for setting up VPN can be found by doing a search for "VPN" on Blink. For assistance with VPN connection, or if you believe you need an alternate connection solution, contact your local IT support team or the Information Technology Service Desk at servicedesk@ucsd.edu or (858) 246-4357 or 6-HELP.

If you are do not have access to VPN and need to access Library resources, contact Library Support at http://library.ucsd.edu/ask-us/support/index.html for information about resource access options.

17:45:10, 12 July 2017

Onedrive

Status: Closed

Update: All problems with the listed service have been resolved.

*Onedrive

If you continue to experience problems or have any questions, please contact the ITS Help Desk at servicedesk@ucsd.edu or 858-246-4357.

Thank you
16:19:10, 07 July 2017

Spectrum Cable

Status: Closed

Update: Spectrum cleared cable issues that affected UCSD and surrounding areas.

Thank you for your patience.
07:39:32, 03 July 2017

Email delays

Status: Closed

Update: All problems with the listed service have been resolved.

*Email delays

If you continue to experience problems or have any questions, please contact the ITS Help Desk at servicedesk@ucsd.edu or 858-246-4357. We apologize for any inconvenience.

Thank you
14:45:21, 29 June 2017

Maintenance:TritonEd

Status: Closed

Update: All problems with the listed service have been resolved.

*TritonEd


If you continue to experience problems or have any questions, please contact the ITS Help Desk at servicedesk@ucsd.edu or 858-246-4357.

Thank you
13:50:27, 21 June 2017

E-mail Delays

Status: Closed

Update: All problems with the listed services have been resolved.

*Email delays

If you continue to experience problems or have any questions, please contact the ITS Help Desk at servicedesk@ucsd.edu or 858-246-4357.

Thank you, we apologize for any inconvenience.
11:38:02, 21 June 2017

E-mail

Status: Closed

Update: All problems with the listed service has been resolved.

If you continue to experience problems or have any questions, please contact the ITS Help Desk at servicedesk@ucsd.edu or 858-246-4357.

Thank you
07:50:44, 21 June 2017

Maintenance: APOL Production-Monday, June 19, 2017 at 8:00am

Status: Closed

Update: Maintenance has been completed. Thank you for your patience.
08:26:30, 20 June 2017

Applications Availability Outage

Status: Closed

Update: All problems with the listed services have been resolved.


If you continue to experience problems or have any questions, please contact the ITS Help Desk at servicedesk@ucsd.edu or 858-246-4357.

Thank you
07:29:42, 20 June 2017

rmp file server access

Status: Closed

Update: All problems with the listed service have been resolved.

*rmp file server

If you continue to experience problems or have any questions, please contact the ITS Help Desk at servicedesk@ucsd.edu or 858-246-4357.

Thank you
10:55:00, 18 June 2017

the Data Warehouse. It is currently unreachable and affecting application.

Status: Closed

Update: All problems with the listed services have been resolved.

*MyTime
*MyApplications
*Egrades

If you continue to experience problems or have any questions, please contact the ITS Help Desk at servicedesk@ucsd.edu or 858-246-4357.

Thank you
14:35:08, 17 June 2017

TN3270/IFIS

Status: Closed

Update: The issue with TN3270/IFIS has been resolved. Sorry for the inconvenience.
09:29:02, 12 June 2017

Performance Issues with IDP Applications/UCOP

Status: Closed

Update: The performance issues has been resolved.

Thank you for your patience.
08:48:21, 08 June 2017

Connexxus Access Issues

Status: Closed

Incident report: This issue has been resolved. Please contact IT Service Desk, servicedesk@ucsd.edu, 858-246-4357 to report problems.


07:49:55, 31 May 2017

Maintenance: VPN-1& 2 – Tuesday 5/30 from 5am-7am

Status: Closed

Update: This message is to inform you that ITS Network has scheduled the following network upgrade:

This event will take place on :

START: Tuesday 5/30 from 5am
STOP: Tuesday 5/30 until 7am

SCOPE: update certificates and work on the high-availability configuration

IMPACT: We have successfully completed the SSL certificate update
06:34:26, 30 May 2017

Maintenance: West Core Arista Chassis Replacement, Monday, May 15, 2017

Status: Closed

Update: Scheduled maintenance for West Core Arista Chassis Replacement has been completed.
07:46:06, 16 May 2017

Email delays

Status: Closed

Update: All problems with the listed services have been resolved.

*Email delays

If you continue to experience problems or have any questions, please contact the ITS Help Desk at servicedesk@ucsd.edu or 858-246-4357.

Thank you
10:03:51, 11 May 2017

Planned Conduit Removal: May 9, 2017

Status: Closed

Update: The scheduled Conduit Removal has been completed.
08:18:58, 10 May 2017

vpn.ucsd.edu outage

Status: Closed

Update: All problems with the listed services have been resolved.

*VPN

If you continue to experience problems or have any questions, please contact the ITS Help Desk at servicedesk@ucsd.edu or 858-246-4357.

Thank you
13:19:56, 08 May 2017

VPN Maintenance:Tuesday 5/2/17 and Thursday 5/4/17

Status: Closed

Update: The scheduled VPN maintenance has been completed.
07:59:15, 05 May 2017

IFIS and ISIS

Status: Closed

Update: The issues with IFIS and ISIS have been resolved. If you are still having issues please contact the ITS Help Desk. sorry for the inconvenience.
09:23:44, 01 May 2017

Maintenance: Monday, 5/1/2017 Fusion Splicing Wilcon Fiber

Status: Closed

Update: The scheduled fiber maintenance has been completed.


08:15:04, 01 May 2017

Maintenance: Red Hat Upgrade Wednesday, April 19, 5 PM

Status: Closed

Update: The upgrade has been completed. If you encounter any issues with any of the above services, please contact the ITS Service Desk @ 858-246-4357/servicedesk@ucsd.edu
18:35:32, 19 April 2017

Power Outage in Sixth College

Status: Closed

Update: Network connectivity has been restored.
13:03:18, 19 April 2017

Marketplace

Status: Closed

Update: The issue with Marketplace has been resolved. We apologize for the inconvenience.
08:20:41, 18 April 2017

Maintenance: Thursday April 13, 2017 9PM-10PM

Status: Closed

Incident report: ITS Network staff will be working with CENIC to increase capacity and redundancy to one of the backup Internet paths available to UCSD and SDSC. No impact to production network connectivity during this window.

Thursday April 13, 2017 9PM-10PM
13:16:08, 13 April 2017

Exchange E-mail Connectivity

Status: Closed

Update: The issues with Exchange Email connectivity have been resolved. If you are still having issues please call the ITS Service Desk 41853.
09:19:51, 12 April 2017

ITS Security Proxy Service Issue

Status: Closed

Update: What was initially thought to have been a networking issue affecting BFS was actually an issue with the ITS Security Proxy service (AVproxy.ucsd.edu), and impacted several departments, including BFS. The issue has been resolved.

If you continue to experience problems or have any questions, please contact the ITS Help Desk at servicedesk@ucsd.edu or 858-246-4357.

Thank you
09:28:33, 07 April 2017

Business / Academic Services Outage

Status: Closed

Update: All problems with the listed services have been resolved.

*TritonLink / WebReg
*CDS
*Marketplace
*MyPayments
*MyTravel
*MyEvents
*ENPET
*ECManager

If you continue to experience problems or have any questions, please contact the ITS Help Desk at servicedesk@ucsd.edu or 858-246-4357.

Thank you
13:25:21, 03 April 2017

east campus Medical Center Buildings

Status: Closed

Update: Network connectivity has been restored. If you're still having issues please contact the ITS Service Desk. Sorry for the inconvenience.
21:46:44, 29 March 2017

Tritonlink Outage

Status: Closed

Update: All problems with the listed services have been resolved.

*Tritonlink
*ISIS
*MyApplication

If you continue to experience problems or have any questions, please contact the ITS Help Desk at servicedesk@ucsd.edu or 858-246-4357.

Thank you
21:51:10, 20 March 2017

Active Directory (AD) Authentication, ADTools

Status: Closed

Update: The following services are now available:

*Active Directory (AD) authentication
*ADTools

Sorry for the inconvenience, if you're still having issues please contact the ITS Service Desk.
09:00:52, 15 March 2017

Partial Electrical Outage to Campus

Status: Closed

Update: FINAL Update-Power has been completely restored to all buildings.
09:05:24, 14 March 2017

MyApplication

Status: Closed

Update: All problems with MyApplications have been resolved. Students should no longer see the system maintenance page.

If you continue to experience problems or have any questions, please contact the ITS Help Desk at servicedesk@ucsd.edu or 858-246-4357.

Thank you
18:02:20, 10 March 2017

Cognitive Science Building Power/Network Outage

Status: Closed

Update: Power has been restored. Sorry for the inconvenience.
08:39:18, 06 March 2017

Student-Related Services

Status: Closed

Update: Problems regarding student-related services have been fixed. Everything should be working normally. We are sorry for any inconvenience this has caused.

If you're still experiences problems, please contact the ITS Service Desk, 858-246-4357 or x6-HELP
13:28:49, 03 March 2017

Office 365 Mail Flow

Status: Closed

Update: Mail flow from Office 365 was reestablished at approximately 7:10 PM. The issue began at approximately 3:00 PM and all pending email has been delivered to the next hop.
19:20:01, 02 March 2017

Tuolmne Residential Network outage

Status: Closed

Update: Network service has been restored to this area. We are sorry for any inconvenience this has caused.

If you're still experiences problems, please contact the ITS Service Desk, 858-246-4357 or x6-HELP

08:41:43, 01 March 2017

Power and Network Outages in Central Campus

Status: Closed

Incident report: Power was restored to the areas and the network is operational. If you are having network connectivity problems please contact the ITS Service Desk - Phone: (858) 246-4357 or Ext. 6-HELP, Email: servicedesk@ucsd.edu or the Self-Service Portal https://servicedesk.ucsd.edu.


Just after 4am this morning (2/28/17) ITS Data Communications saw networking equipment go offline in the following buildings:

Galbraith Hall
Urey Hall
Urey Hall Annex
York Hall
Pacific Hall
Revelle Provost
Mayer Hall
Argo Hall
Blake Hall
Revelle Plaza Cafe
Mandler Hall
McGill Hall
Beagle Hall in Revelle

Per Facilities Management, there was a significant power event just after 4am and they are trying to understand the extent of the outage. Power may be available to portions of the buildings noted above but is not stable at this time.


06:16:37, 28 February 2017

IFIS-Mainframe

Status: Closed

Update: The issues with IFIS-Mainframe have been resolved. If you're still having issues please contact the ITS Service Desk.
09:45:04, 24 February 2017

PPS Web Function/ Web Merit

Status: Closed

Update: All problems with the listed services have been resolved.

PPS Web Function/ Web Merit

If you continue to experience problems or have any questions, please contact the ITS Help Desk at servicedesk@ucsd.edu or 858-246-4357.

Thank you
13:52:32, 21 February 2017

UCSD Protected & UCSD Guest Wireless

Status: Closed

Update: All problems with the listed service have been resolved.


If you continue to experience problems or have any questions, please contact the ITS Help Desk at servicedesk@ucsd.edu or 858-246-4357.

Thank you
11:22:02, 11 February 2017

Email connectivity issues

Status: Closed

Update: All problems with the listed service have been resolved.

*Exchange email connectivity

If you continue to experience problems or have any questions, please contact the ITS Help Desk at servicedesk@ucsd.edu or 858-246-4357.

Thank you
16:18:10, 06 February 2017

Med Center Internet Connectivity Issues

Status: Closed

Update: The issues with internet connectivity at the Med Center have been resolved. If you're still having issues please call ext 3help or email 3help@ucsd.edu.
08:06:08, 06 February 2017

Email connectivity issues

Status: Closed

Update: All problems with the listed services have been resolved.

*Exchange email connectivity

If you continue to experience problems or have any questions, please contact the ITS Help Desk at servicedesk@ucsd.edu or 858-246-4357.

Thank you
17:22:09, 03 February 2017

Footprints

Status: Closed

Update: All problems with the listed service have been resolved.

*Footprints

If you continue to experience problems or have any questions, please contact the ITS Help Desk at servicedesk@ucsd.edu or 858-246-4357.

Thank you
16:37:04, 31 January 2017

E-mail Connectivity Issues

Status: Closed

Update: All problems with the listed services have been resolved.

*E-mail Client Connectivity
*Outlook Web Access

If you continue to experience problems or have any questions, please contact the ITS Help Desk at servicedesk@ucsd.edu or 858-246-4357.

Thank you
11:33:58, 30 January 2017

<Email is Currently Down>

Status: Closed

Update: email is back to working
10:23:16, 16 January 2017

UCSD-Protected Wireless Issues

Status: Closed

Update: All problems with UCSD-PROTECTED have been resolved.

If you continue to experience problems or have any questions, please contact the ITS Help Desk at servicedesk@ucsd.edu or 858-246-4357.

Thank you
14:31:15, 11 January 2017

Wireless Connectivity at Moores Cancer Center

Status: Closed

Update: All problems with the listed service have been resolved.

*Wireless Access at Moores Cancer Center

If you continue to experience problems or have any questions, please contact the ITS Help Desk at servicedesk@ucsd.edu or 858-246-4357.

Thank you
13:52:55, 05 January 2017

***RESCHEDULED*** Wireless Network Maintenance 12-27-2016

Status: Closed

Update: This work is complete. If you have wireless network connectivity issues, please contact the ITS Service Desk at 858-246-4357/x6Help.

Thank you,
Ryan Sullivan
Datacom, ITS, UCSD
858-822-5602
12:18:20, 27 December 2016

Maintenance: spam.ucsd.edu 12-21-2016, 6:00pm - 8:00pm

Status: Closed

Update: Maintenance for: spam.ucsd.edu has been completed.

Thank you for your patience.
07:44:34, 22 December 2016

E-mail / Exchange

Status: Closed

Update: All problems with the listed service<s> have been resolved.

*E-mail / Exchange

If you continue to experience problems or have any questions, please contact the ITS Help Desk at servicedesk@ucsd.edu or 858-246-4357.

Thank you
11:50:16, 16 December 2016

Wireless Network Maintenance

Status: Closed

Update: The planned interruption of Wi-Fi access in select buildings across campus scheduled for Saturday, December 17, 2016 is being cancelled due to newly identified critical impacts to campus and students.


Information Technology Services will be rescheduling the planned maintenance to our wireless network configuration in the previously identified buildings across the La Jolla campus for a future date.
20:49:23, 14 December 2016

Mainframe

Status: Closed

Update: All problems with the listed services have been resolved.

*ISIS
*IFIS
*PPS

If you continue to experience problems or have any questions, please contact the ITS Help Desk at servicedesk@ucsd.edu or 858-246-4357.

Thank you
09:51:17, 14 December 2016

Link Family Applications

Status: Closed

Update: All problems with the listed service<s> have been resolved.

*Link Family Applications

If you continue to experience problems or have any questions, please contact the ITS Help Desk at servicedesk@ucsd.edu or 858-246-4357.

Thank you
07:47:01, 13 December 2016

AD account lock out problems

Status: Closed

Update: All problems with the listed service<s> have been resolved.

AD Account lock out

If you continue to experience problems or have any questions, please contact the ITS Service Desk at servicedesk@ucsd.edu or 858-246-4357.

Thank you
09:50:15, 06 December 2016

Brief Network Outage

Status: Closed

Update: older issues being closed out
08:07:28, 21 November 2016

Maintenance: Node-K chassis hardware replacement - November 20th, 4:00AM-7:00AM

Status: Closed

Incident report: This message is to inform you that ITS has completed the following network upgrade:


17:38:53, 17 November 2016