Monitoring - ITS has implemented a fix for the issues with academicaffairs.ucsd.edu. We are currently monitoring the situation to ensure our services have been restored. If you notice any additional issues or impact, please contact the ITS Service desk at https://support.ucsd.edu, support@ucsd.edu or at (858) 246-4357.
Mar 13, 2024 - 16:31 PDT
Investigating - ITS is investigating possible issues with academicaffairs.ucsd.edu. These services (eg. SET and EASy) may be slow or unavailable at this time.

Thank you for your patience as our team works to restore functionality for these services. Updates and additional details will be shared here as they become available.

If you notice any additional issues or impact, please contact the ITS Service desk at https://support.ucsd.edu, support@ucsd.edu or at (858) 246-4357.

Mar 13, 2024 - 16:22 PDT
Monitoring - ITS has implemented a fix for the issues with Ecotime. We are currently monitoring the situation to ensure our services have been restored. If you notice any additional issues or impact, please contact the ITS Service desk at https://support.ucsd.edu, support@ucsd.edu or at (858) 246-4357.
Mar 12, 2024 - 13:07 PDT
Investigating - ITS is investigating possible issues with Ecotime. These services may be slow or unavailable at this time.

Thank you for your patience as our team works to restore functionality for these services. Updates and additional details will be shared here as they become available.

If you notice any additional issues or impact, please contact the ITS Service desk at https://support.ucsd.edu, support@ucsd.edu or at (858) 246-4357.

Mar 12, 2024 - 09:25 PDT
Investigating - SAP is investigating possible issues with Concur. These services may be slow or unavailable at this time.

Thank you for your patience as our team works to restore functionality for these services. Updates and additional details will be shared here as they become available.

If you notice any additional issues or impact, please contact the ITS Service Desk at https://support.ucsd.edu, support@ucsd.edu or at (858) 246-4357.

Mar 04, 2024 - 09:05 PST

About This Site

Report a Problem: If you can't find a listing for a current issue, contact the ITS Service Desk - (858) 246-4357

Academic Services ? Operational
Business Services ? Operational
Network ? Operational
Communication and Collaboration ? Operational
Email ? Operational
Phones and Voicemail ? Operational
SSO ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
Triton Pay Login Update Mar 19, 2024 09:00-10:00 PDT
Tritonpay will be undergoing minor maintenance to enhance our services and ensure smoother operations. During this time, there may be interruptions to TritonPay logons.
Posted on Mar 18, 2024 - 13:06 PDT
Maintenance: TritonPay Mar 19, 2024 09:00-10:00 PDT
Update - We will be undergoing scheduled maintenance during this time.
Mar 18, 2024 - 12:15 PDT
Scheduled - On Tuesday, March 19 at 9:00 a.m., TritonPay will be undergoing minor maintenance to enhance our services and ensure smoother operations. During this time, there may be interruptions to TritonPay logons.
Mar 18, 2024 - 12:15 PDT
TritonPay Maintenance Mar 24, 2024 01:00-06:00 PDT
On Sunday, March 24 from 1:00 - 6:00 a.m. PT, TritonPay will be undergoing minor maintenance to enhance our services and ensure smoother operations. During this time, the application will continue to be online though users might experience slower response.
Posted on Mar 18, 2024 - 15:25 PDT
ITS has scheduled the following maintenance:

START: 10 pm March 25 2024
STOP: 7:30am March 27 2024

IMPACT: Please note: Staff will not be able to work onsite at Geisel and computers in Geisel will be inaccessible during this time frame. We will share this message with Library users very soon. Please let me know if you have questions.

Please contact ITS Service Desk at (858)246-HELP(4357) or servicedesk@ucsd.edu if you have any questions or concerns.

Posted on Mar 15, 2024 - 11:10 PDT
Short Description: Geisel Electrical Shutdown (10 pm March 25 - 7:30am March 27 2024)
Customer: Michael Stuart
Account: Michael Stuart
Record: CS1938470

Hi everybody,

I am writing to inform you that campus facilities management has just confirmed a necessary electricity shutdown at Geisel Library from Monday, March 25 at 10 p.m. through Wednesday, March 27 at 7:30 a.m. (during Intersession). This will be a total electricity shutdown (no lights, no computers, no Wi-Fi, etc.) to allow for final connections of automated transfer switches (ATS) that will shift the building from main power to the emergency generator (and back again) in the event of a power outage. Geisel Library will be closed during this power shutdown.

Please note: Staff will not be able to work onsite at Geisel and computers in Geisel will be inaccessible during this time frame. We will share this message with Library users very soon. Please let me know if you have questions.

Thanks,

Heather Hernandez
Chief Administrative Officer, Library Operations
UC San Diego Library
University of California San Diego
9500 Gilman Drive | La Jolla, CA 92093-0175
(858) 534-0733 | h6hernandez@ucsd.edu

Posted on Mar 15, 2024 - 10:52 PDT
Update - We will be undergoing scheduled maintenance during this time.
Mar 18, 2024 - 00:48 PDT
Scheduled - Datacom/Netmon has scheduled the following maintenance:

What: Reload network switch m-pac-hall-5-1-c9300-stk
When: Tuesday March 26, 2024 between 3 AM and 5:30 AM
Scope: reload the switch to upgrade the IOS software code to standard code.
Impact: Loss of wired and wireless connections to network switch m-pac-hall-5-1-c9300-stk for approx 30 minutes.
The switch is located at Pacific Hall TR5.1

Mar 26, 2024 - 03:00 PDT
Update - We will be undergoing scheduled maintenance during this time.
Mar 18, 2024 - 00:50 PDT
Scheduled - Datacom/Netmon has scheduled the following maintenance:

What: Reload network switch m-pac-hall-1-2-c9300-48
When: Tuesday March 26, 2024 between 3 AM and 5:30 AM
Scope: reload the switch to upgrade the IOS software code to standard code.
Impact: Loss of wired and wireless connections to network switch m-pac-hall-1-2-c9300-48 for approx 30 minutes.
The Switch is located at Pacific Hall TR1.2

Mar 26, 2024 - 03:00 PDT
Datacom/Netmon has scheduled the following maintenance:

What: Reload network switch sio-mctf-a-1-1-c9300-stk
When: Wednesday March 27, 2024 between 3 AM and 5:30 AM
Scope: Reload the switch to upgrade the IOS software code to the standard code.
Impact: Loss of wired and wireless connections to network switch sio-mctf-a-1-1-c9300-stk for approx 30 minutes.
Note: The switch is located at the SIO Marine Conservation and Technology Facility (MCTF SIO Building A TR 1.1)

Posted on Mar 18, 2024 - 00:59 PDT
Past Incidents
Mar 18, 2024

No incidents reported today.

Mar 17, 2024
Completed - The scheduled maintenance has been completed.
Mar 17, 23:30 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 14, 08:30 PDT
Scheduled - SCOPE: ITS will be replacing EOL wireless access points.
IMPACT: Loss of wireless network.

ITS will be replacing the wireless access points that have reached their end of life cycle. This is a one for one replacement, with each access point going offline for approximately 15 minutes as these units are being replaced. This will not impact the wired network nor will it take the wireless network offline completely.

We have scheduled this activity for Thursday, 3/14 starting at 8:30am. Pending any access issues, we fully expect to have this activity completed by the end of the week.

Thanks for your flexibility in assisting with this activity.

Mar 12, 16:43 PDT
Mar 16, 2024
Completed - The scheduled maintenance has been completed.
Mar 16, 04:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 15, 20:00 PDT
Scheduled - ITS has scheduled the following maintenance:

START: March 15th 10:00pm
STOP: March 16th at 2 a.m.

IMPACT: Brief interruption of There will be a platform upgrade starting this evening, and the system will be offline during the upgrade.

Please contact ITS Service Desk at (858)246-HELP(4357) or servicedesk@ucsd.edu if you have any questions or concerns.

Mar 15, 11:14 PDT
Mar 15, 2024
Mar 14, 2024
Completed - The scheduled maintenance has been completed.
Mar 14, 18:01 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 14, 15:00 PDT
Scheduled - The Financial Activity Hub (FinAH) reports using Hana Production will be undergoing maintenance and thus, unavailable on Thursday, March 14 from 3:00 - 6:00 p.m. PT. This is a minor change with no outage to systems. The expected duration for completing the implementation plan is approximately 30 minutes. With every activity hub (AH) release, the BIA team will conduct a series of steps to publish updates and perform data validation before we consider the release complete.
Mar 12, 15:33 PDT
Completed - The scheduled maintenance has been completed.
Mar 14, 18:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 14, 15:01 PDT
Scheduled - The Facilities Activity Hub (FACAH) reports using Hana Production will be undergoing maintenance and thus, unavailable on Thursday, March 14 from 3:00 - 6:00 p.m. PT for scheduled enhancement migrations. This is a minor change with no outage to systems. The expected duration for completing the implementation plan is approximately 30 minutes. With every activity hub (AH) release, the BIA team will conduct a series of steps to publish updates and perform data validation before we consider the release complete.
Mar 11, 16:18 PDT
Completed - The scheduled maintenance has been completed.
Mar 14, 18:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 14, 15:01 PDT
Scheduled - The Employee Activity Hub (EAH) reports using Hana Production will be undergoing maintenance and thus, unavailable on Thursday, March 14 from 3:00 - 6:00 p.m. PT for scheduled enhancement migrations. This is a minor change with no outage to systems. The expected duration for completing the implementation plan is approximately 30 minutes. With every activity hub (AH) release, the BIA team will conduct a series of steps to publish updates and perform data validation before we consider the release complete.
Mar 11, 16:55 PDT
Mar 13, 2024
Completed - The scheduled maintenance has been completed.
Mar 13, 04:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 13, 03:00 PDT
Scheduled - ITS Datacom/Network Monitoring Team has scheduled the following network maintenance.

WHEN: Wednesday, March 13th between 3:00 AM & 5:30 AM
WHAT: Upgrade & Reload node-m-oob-ciops-9300-stk network switch
DEVICE LOCATION: CUB Ciops
IMPACT LOCATION: This is an out of band switch so this shouldn't affect any users
SCOPE: Performing an operating system upgrade and then reloading the device to correct switch stack priority
IMPACT: Loss of wired and wireless network connectivity to devices connected to node-m-oob-ciops-9300-stk for a duration of 15 to 30 minutes

Mar 11, 13:17 PDT
Mar 12, 2024
Resolved - The EAH update is now complete.
Mar 12, 09:38 PDT
Investigating - There was a delay in the data load from UC Path this morning. As a result EAH has not yet been updated with yesterday's data. EAH remains available with all prior data. There may be brief interruptions in availability prior to 10:00 AM as the views refresh.
Mar 12, 08:03 PDT
Resolved - Information about Zoom AI Companion will be shared once it is made available.
Mar 12, 09:34 PDT
Investigating - For a brief period of time, on 3/5/2024, Zoom enabled their AI assistant across UC San Diego’s Zoom environment. It was discovered and disabled. This product is currently under review by campus Privacy and Security officers, but should not be available to campus customers. We apologize for any concern or confusion the Zoom AI Companion messages caused during your scheduled meetings.

This issue has been escalated to our vendor. Additional updates and details will be shared here as they become available. If you notice any additional issues or impact, please contact the ITS Service desk at https://support.ucsd.edu, support@ucsd.edu or at (858) 246-4357.

Mar 5, 12:34 PST
Completed - The scheduled maintenance has been completed.
Mar 12, 05:30 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 12, 03:00 PDT
Scheduled - Datacom/Netmon has scheduled the following maintenance:

What: Reload network switch sio-spiess-hall-4-1-c9300-stk
When: Tuesday March 12, 2024 between 3 AM and 5:30 AM
Scope: reload the switch to upgrade the IOS software code to resolve a software bug issue.
Impact: Loss of wired and wireless connections to network switch sio-spiess-hall-4-1-c9300-stk for approx 30 minutes.
The switch is located at Spiess Hall 4.1 Edge Data Closet

Mar 9, 12:09 PST
Mar 11, 2024
Resolved - ITS has confirmed that the issues affecting Podcasts have been resolved. Thank you for your patience as we worked to restore service. If you notice any additional issues or impact, please contact the ITS Service desk at https://support.ucsd.edu, support@ucsd.edu or at (858) 246-4357.
Mar 11, 13:43 PDT
Monitoring - ITS has not received any new reports of podcast recording issues in 24 hours. We are currently monitoring the situation to ensure our services have been restored. If you notice any additional issues or impact, please contact the ITS Service desk at https://support.ucsd.edu, support@ucsd.edu or at (858) 246-4357.
Feb 21, 21:34 PST
Investigating - ETS has received reports of Podcasts not saving some/all of certain class sessions due to errors in the recording hardware. Some class recordings may be delayed or missing until this is resolved.

Thank you for your patience as our team works to restore functionality for these services. Updates and additional details will be shared here as they become available.

If you notice any additional issues or impact, please contact the ITS Service desk at https://support.ucsd.edu, support@ucsd.edu or at (858) 246-4357.

Feb 20, 17:47 PST
Mar 10, 2024

No incidents reported.

Mar 9, 2024

No incidents reported.

Mar 8, 2024
Resolved - This incident has been resolved and services have been restored. If you notice any additional issues or impact, please contact the ITS Service desk at https://support.ucsd.edu, support@ucsd.edu or at (858) 246-4357.
Mar 8, 16:57 PST
Monitoring - The issue impacting preventing calls to the various call centers has been resolved - thank you for your patience and we apologize for any inconvenience this may have caused. We have tested each of the primary numbers for the call centers and have confirmed they are working, but please let us know if you continue to experience any issues. At this point, we highly recommend you return to using the primary numbers and discontinue using the temporary numbers we provided earlier.

If you notice any additional issues or impact, please contact the ITS Service desk at https://support.ucsd.edu, support@ucsd.edu or at (858) 246-4357.

Mar 8, 15:49 PST
Update - ITS is continuing to work work with several of our phone vendors to address an issue impacting calls to several campus call centers. Until this issue is resolved, please use a non-campus phone to call these temporary numbers:

* 1098T Tax Line - 858-879-8212
* EdTech - 858 295 0163
* Finance Help Line - 858-246-4237
* Housing Administrative Services - 858-242-4094
* International Services and Engagement Office - 858-295-7491
* IPPS - 858-251-8183
* Student Financial Solutions - 858-946-4160

Calls to the Service Desk (858-246-4357) will work fine as long as you are calling from anything except a campus phone.

Mar 5, 15:45 PST
Investigating - ITS is investigating possible issues with Campus phones. We are experiencing some outbound dialing issues from campus phone lines to some external phone lines. This is not affecting all voice lines. The voice team is working with the carrier

Thank you for your patience as our team works to restore functionality for these services. Updates and additional details will be shared here as they become available.

If you notice any additional issues or impact, please contact the ITS Service desk at https://support.ucsd.edu, support@ucsd.edu or at (858) 246-4357.

Mar 5, 07:59 PST
Mar 7, 2024
Completed - The scheduled maintenance has been completed.
Mar 7, 23:01 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 7, 20:01 PST
Scheduled - On Thursday, March 7 from 8:00 - 11:00 p.m. PT, IT Services will be replacing the module 1 line card on the Adcom-3 router due to partial hardware failure. Due to redundancy built into the network, ITS applications might experience brief interruption but no extended outage is expected.
Mar 6, 10:57 PST
Completed - The scheduled maintenance has been completed.
Mar 7, 23:00 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 7, 20:00 PST
Scheduled - On Thursday, March 7 from 8:00 - 11:00 p.m. PT, IT Services will be reseating (and replacing if necessary) the module 2 line card on its-nap-6807 router due to a hardware error condition. During the maintenance period, GENI-HP2620-ControlPlan-WestDatacenter-RackGG68 and Perfsonar connectivity will go down. Other ITS applications might experience a few brief interruptions , but no extended outage is expected for them due to redundancy built into the network.
Mar 6, 09:48 PST
Completed - The scheduled maintenance has been completed.
Mar 7, 14:44 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 7, 12:14 PST
Scheduled - Datacom/Netmon has scheduled the following maintenance:

What: Reload network switch v-cmme-1-1-3850-stk
When: Thursday March 7, 2024 between 3 AM and 5:30 AM
Scope: reload the switch to upgrade the IOS software code to standard code and to correct a stack-switch stacking priority issue.
Impact: Loss of wired and wireless connections to network switch v-cmme-1-1-3850-stk for approx 30 minutes.
The switch is located at Cellular and Molecular Medicine East 1.1 (CMME 1.1)

Feb 27, 12:15 PST
Completed - The scheduled maintenance has been completed.
Mar 7, 05:30 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 7, 03:00 PST
Scheduled - Datacom/Netmon has scheduled the following maintenance:

What: Reload network switch muir-apm-prime-1-1-3850-stk
When: Thursday March 7, 2024 between 3 AM and 5:30 AM
Scope: reload the switch to upgrade the IOS software code to standard code.
Impact: Loss of wired and wireless connections to network switch muir-apm-prime-1-1-3850-stk for approx 30 minutes.
Note: the switch is located at APM Prime 1.1 (APM - Applied Physics and Mathematics Bldg).

Feb 28, 11:32 PST
Mar 6, 2024
Completed - The scheduled maintenance has been completed.
Mar 6, 05:30 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 6, 03:00 PST
Scheduled - Datacom/Netmon has scheduled the following maintenance:

What: Reload network switch rsnt-vil-w-b1-7-1-3850-stk
When: Wednesday March 6, 2024 between 3 AM and 5:30 AM
Scope: reload the switch to upgrade the IOS software code to standard code.
Impact: Loss of wired and wireless connections to network switch rsnt-vil-w-b1-7-1-3850-stk for approx 30 minutes.
The switch is located at Village West Bldg 1 (7.1)

Feb 27, 11:25 PST
Completed - The scheduled maintenance has been completed.
Mar 6, 05:30 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 6, 03:00 PST
Scheduled - Datacom/Netmon has scheduled the following maintenance:

What: Reload network switch rsnt-sixth-bldg-900-c9300-24
When: Wednesday March 6, 2024 between 3 AM and 5:30 AM
Scope: reload the switch to upgrade the IOS software code to the standard code.
Impact: Loss of wired and wireless connections to network switch rsnt-sixth-bldg-900-c9300-24 for approx 30 minutes.
The switch is located at Sixth College Apartments Bldg 900.

Feb 27, 08:00 PST
Mar 5, 2024
Resolved - Power came back at 814p yesterday. The main breaker panel was replaced and power has been restored.
The WAN devices for the La Jolla Pro Buildings are back to operational status.

Mar 5, 06:00 PST
Update - No change. Power has still not been restored as of 1150a.
Mar 4, 11:54 PST
Identified - There is a local power outage impacting many WAN devices. It's currently being investigated and our teams are working the issue.
Mar 4, 08:47 PST
Mar 4, 2024
Completed - The scheduled maintenance has been completed.
Mar 4, 12:00 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 4, 09:00 PST
Scheduled - ITS has scheduled the following maintenance:

START: 09:00AM PST, Monday 03/04/2024
STOP: 12:00PM PST, Monday 03/04/2024

IMPACT: We have scheduled a maintenance window to perform firmware updates on one
of our UPS systems. The system will be put into maintenance bypass during
the maintenance, customers should not see any impact during this window.

We will be keeping our status page up to date during the window, so please
refer to that for any updates/changes. https://status.sdsc.edu/

Please contact ITS Service Desk at (858)246-HELP(4357) or servicedesk@ucsd.edu if you have any questions or concerns.

Feb 26, 11:47 PST