Campus Wireless - Guest

2009-09-22 17:09:22 in progress acthelp@ucd.edu main campus

2009-09-22 18:16:50 rcgalacg

The guest wireless network (UCSD-GUEST) is working correctly now. Please contact the ACT Help Desk if you have problems.

2009-09-22 17:09:22 parrish

The guest wireless SSID (UCSD-GUEST) is not working correctly at the moment. We plan to have it resolved soon.

no-stats.ucsd.edu

2009-09-17 08:04:33 in progress acthelp@ucsd.edu main campus

2009-09-17 08:15:00 robertr

no-stats.ucsd.edu will be available after 10 a.m. today. Sorry for the inconvenience.

2009-09-17 08:04:33 robertr

no-stats.ucsd.edu is currently unavailable. Our techs are looking into this and we will post an update shortly. Sorry for the inconvenience.

Department of Social Sciences

2009-09-11 08:33:27 in progress sscfhelp@ucsd.edu main campus

2009-09-08 15:37:04 parrish

The main website and mail are working.

2009-09-07 16:47:18 jclow

The technical group responsible for the DSS web services are still working on these issues and hope to have it available soon. They apologize for any inconvenience in the meantime.

2009-09-06 17:34:44 parrish

The DSS technical group is working on the problem and plan to have it available soon.

2009-09-05 12:14:24 parrish

The web services for the Department of Social Sciences (DSS) will be unavailable until this evening. The DSS technical group is aware and working on the problem.

DSS services include:
weber.ucsd.edu - Main Website
dss.ucsd.edu - E-mail server

Coeus Slowness

2009-06-10 09:25:21 in progress acthelp@ucsd.edu main campus

2009-06-10 11:01:55 jclow

Our programmers report that Coeus is still experiencing slowness. We apologize for the inconvenience and will continue to post updates to this page as they come in.

2009-06-10 09:25:21 jclow

Several Coeus users have reported slowness this morning. Our programmers are aware of this issue and are working to resolve it. We will continue to post updates on this page and we thank you for your patience.

Email Server MBX2 Storage Maintenance

2009-05-12 16:59:31 in progress acthelp@ucsd.edu main campus

2009-05-12 17:44:39 ntrieu

This phase of the maintenance is completed. We will be performing another phase at 8:30PM this evening which unfortunately take some accounts offline for up to 1 hour. Thanks for your patience.

2009-05-12 16:59:31 ntrieu

The maintenance is taking slightly longer than anticipated. We will post another update as soon as it's completed.

2009-05-12 16:20:55 ntrieu

We're actively performing critical maintenance that will affect some users of Exchange email server MBX2. During this time affected accounts will temporarily inaccessible for up to 20 minutes.

Financiallink Reports

2009-04-27 10:18:11 in progress acthelp@ucsd.edu main campus

2009-04-27 11:17:32 devangel

We are still investigating reports of problems with the Reports in Financiallink. We appreciate your patience.

2009-04-27 10:18:11 devangel

We are investing reports of problems with the Reports in Financiallink. Please check back for updates.

no-stats.ucsd.edu

2009-03-10 08:54:06 in progress acthelp@ucsd.edu main campus

2009-03-10 11:44:49 robertr

The issue with no-stats.ucsd.edu has been resolved.

2009-03-10 08:54:06 robertr

no-stats.ucsd.edu which effects arpq is currently unavailable. We are investigating this issue and will post an update when we get more information.

TritonLink

2009-02-23 08:44:35 in progress acthelp@ucsd.edu main campus

2009-02-23 08:44:35 devangel

We are continuing to investigate issues with the TritonLink application. We apologize for any inconvenience and please check back for updates.

2009-02-23 08:06:45 jclow

We are currently investigating issues with the TritonLink application. We apologize for any inconvenience and please check back for updates.

AYSO and MyEffort

2009-02-17 11:55:51 in progress acthelp@ucsd.edu main campus

2009-02-17 11:46:39 kcchou

The problem affecting access to At Your Service Online (AYSO) and MyEfforts through Single Sign-On has been resolved by UCOP. Thank you for your patience.

2009-02-17 11:13:27 devangel

We are continuing to investigate problems accessing AYSO and MyEffort through Single Sign On. We appreciate your patience.

2009-02-17 11:10:41 devangel

We are currently investigating problems accessing AYSO and MyEffort through Single Sign On. Please check back for updates.

Tritonlink Issue

2009-02-10 16:38:49 in progress acthelp@ucsd.edu main campus

2009-02-10 16:38:49 gepowell

We are investigating problems accessing Tritonlink applications.

Blink Services

2009-02-06 17:32:06 in progress ACT Help Desk main campus

2009-02-06 17:32:06 kaisen

Blink services are experiencing issues related to user permissions and logins. We are currently working to resolve the issue quickly. Thank you for your patience.

System slowness

2009-02-06 11:59:28 in progress acthelp@ucsd.edu main campus

2009-02-06 15:10:51 ttwomey

We're continuing to investigate slowness with various ACT online services. Please check back here for updates.

2009-02-06 13:41:16 parrish

We're still investigating slowness with various ACT online services. Please check back here for updates.

2009-02-06 11:59:28 ttwomey

We've experienced slowness accessing certain Blink services intermittently this morning and are investigating the issue now. Please check this page for updates.

ACT Services

2009-01-27 13:12:05 in progress acthelp@ucd.edu main campus

2009-01-27 16:59:53 parrish

Services have stabilized. We will continue to monitor the services and find a fix for the problem.

2009-01-27 15:36:11 jclow

We are receiving calls about Link Family Applications giving the error message "ACT Web Services are currently unavailable due to system problems". We are investigating the problem and will have updates soon.

2009-01-27 13:12:05 parrish

ACT on-line services are stabilizing. We will continue to monitoring the situation and fix the problem.

Thank you for your patience.

2009-01-27 12:08:02 parrish

ACT is experiencing delays with most online services, including SSO and the Link Family. Technicians are working to resolve the issue. Please try your request later.

Thank you for your patience.

2009-01-27 11:14:13 parrish

We are currently receiving numerous reports of slow to no connectivity with some of our services. We are aware of the problem and working on a solution. Please try your request later.

Thank you for your patience.

Link Family Applications

2009-01-26 14:50:53 in progress acthelp@ucd.edu main campus

2009-01-27 09:06:33 devangel

ACT is currently investigating slowness within Link Family. We appreciate your patience. Please check back for updates.

2009-01-26 14:50:53 parrish

ACT is continuing to investigate the issues affecting the Link Family Applications. Please check back for updates.

Thank you for your patience.

Link Family Applications

2009-01-22 11:47:37 in progress acthelp@ucsd.edu main campus

2009-01-26 07:56:17 jclow

ACT is continuing to investigate the issues affecting the Link Family Applications. Please check back for updates.

Thank you for your patience.

2009-01-23 15:58:49 ttwomey

ACT has identified the problem that has been affecting Link Family Applications and our customers over the last few days. The vendor is continuing to work on the problem today.

Please check back for status updates tomorrow.

Thank you for your patience.

2009-01-23 11:29:01 parrish

ACT has identified the problem that has been affecting Link Family Applications and our customers over the last few days. The vendor is on-site and is working on the problem.

If you try to access a service and it doesn't work. Please try back later (hour or so).

Thank you for your patience,

2009-01-23 08:49:29 jclow

We are still experiencing slowness with the Link Family applications. We hope to have these issues resolved soon and will post an update shortly.

2009-01-22 16:54:17 pkl001

We are close to finding a solution for Link Family problems reported today. We expect full functionality later this evening. Please check back for updates.

Thank you for your patience.

2009-01-22 13:45:40 jclow

Our programmers indicate the majority of the issues affecting the Link Family have been resolved. We expect full functionality by 3:30 PM.

2009-01-22 11:47:37 jclow

Reports show that applications are working. We will continue to monitor the situation and plan to have a solution soon.

2009-01-22 10:54:35 jclow

We are investigating problems with accessing Link family applications. Please try re-connecting in approximately 30 minutes. We will continue to post updates on this page.

Campus Exchange Email Routing Delay

2008-10-01 08:56:39 in progress adteam@ucsd.edu main campus

2008-10-01 08:56:39 kcchou

Due to a viral explosion of email on a couple of large email lists yesterday evening, we have been fighting overwhelmed mail queues in all systems throughout the night. Note that many messages sent yesterday evening through this morning have been delayed. Currently, the only mail delays are messages sent from within the Exchange 2007 environment to non-Exchange UCSD addresses. This should be resolved shortly.

2008-09-30 19:04:03 ntrieu

In the last hour we've received a large amount of listserver email bound for the campus Exchange servers. This is built up a large queue on the edge servers and causing delays for incoming mail. We expect the queues and delivery times to resume to normal within the next couple of hours.

Directory Search and MyTravel

2008-06-24 10:02:26 in progress acthelp@ucsd.edu main campus

2008-06-26 08:49:47 kcchou

The problem with Directory Search has been resolved. However, TravelLink and MyTravel is experiencing intermittently availability. Please check back for updates. Thank you for your patience.

2008-06-24 10:38:36 devangel

We have identified the problem and will soon have these services working properly.

2008-06-24 09:53:58 devangel

We are currently investigating reports of the Directory Search and MyTravel not working properly in Blink.

Recharge Exchange system maintenance

2008-05-23 17:58:52 in progress acthelp@ucsd.edu main campus

2008-05-23 17:58:52 ttwomey

We have scheduled some maintenance of the Recharge Exchange system starting at 7:00 pm tonight and concluding at midnight on Monday.
A group of mailboxes will be moved to new data stores, so individual mailboxes will be unavailable during the move. For most users (of average mailbox size), this will be an outage of a few minutes. For
larger mailboxes, this can take a few hours. No mail will be lost and no reconfiguration of mail clients is required.

EmployeeLink

2008-05-23 09:58:26 in progress acthelp@ucsd.edu main campus

2008-05-23 09:58:26 kcchou

We have been notified that the PSS Web Inquiry feature on EmployeeLink is displaying an authentication error when users successfully authenticates with Single Sign On. This problem is being looked into right now. Please check back for updates. Thank you.

Summer Session Registration

2008-04-21 11:34:35 in progress acthelp@ucsd.edu main campus

2008-04-22 08:47:45 kcchou

Registration for first time summer session students is now available. However, we are still working to fix registration problems for students registered from previous years. Please contact the ACT Help Desk at 858.534.1853 if you encounter any other errors or problems. Thank you for your patience.

2008-04-21 13:56:24 kcchou

We have been notified that the problem affecting summer session student registration could last the rest of the day. Please check back for further updates. Thank you.

2008-04-21 11:34:35 kcchou

Summer session student registration is inappropriately directing customers to log in before supplying them with log in credentials. We hope to have this problem resolved as soon as possible. Thank you for your patience.

Link Applications

2008-03-31 10:46:41 in progress acthelp@ucsd.edu main campus

2008-03-31 10:46:41 kcchou

Tritonlink and other Link Applications are currently experiencing long wait times due to a high volume of users accessing their class schedules. We are working to alleviate the problem. Thank you for your patience.

Financiallink

2008-02-27 12:11:10 in progress acthelp@ucsd.edu main campus

2008-02-27 12:11:10 parrish

We're currently investigating issues with FinancialLink.