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Maintenance - Network and Firewall Services in East Campus, Node N

Status: resolved

Incident report: Greetings,

This message is to inform you that ITS has completed the below downtime/maintenance activity.

All migration and testing activities have now been completed. If you would like to report issues following the upgrade, please open an incident with the ITS Service Desk by email: servicedesk@ucsd.edu or calling 858-246-4357/x6Help.

Thank you for your support!
ITS Network and Security Teams

Greetings System Admins,

This message is to inform you that ITS has scheduled the following network maintenance :

START: 3:00AM Monday, October 16, 2017
STOP: 6:00AM Monday, October 16, 2017

SCOPE: Backbone upgrade of Node-N (Moores Cancer Center). Router code upgrade, Wireless Service Module code upgrade, Migration to Aggregation Layer router and firewall.

IMPACT: All wired and wireless network traffic to and from UCSD networks in the following buildings will experience network outages during the upgrade window, as follows:

3:00AM - 4:00AM - Code upgrades and Network cutover/outage window

4:00AM - 5:00AM - Sysadmin troubleshooting - please see Zoom info below

5:00AM - 6:00AM - Overflow for unexpected issues.

Buildings impacted :
Moores Cancer Center

CTRI

Athena Parking Structure
East Campus Utility Plant

East Campus Parking Structure,

East Campus FM Substation

Mesa Nuevo

One Miramar

Radiation/Oncology Bldg

Ratner

Shiley

Glaucoma & Retina Center

Thornton Parking Kiosk,Trailer 311




WE NEED YOUR SUPPORT

If you are a sysadmin responsible for networks and systems located in the above node/buildings, then please:

Help us get the word out by forwarding this notice on to your customers.
Join the Zoom session for troubleshooting the evening of the migration, from 7pm-9pm:

Meeting URL: https://ucsd.zoom.us/j/4917551357

Dial: +1 408 638 0968 (US Toll)
+1 646 558 8656 (US Toll)
Meeting ID: 491 755 1357

We RECOMMEND troubleshooting your networks and systems during the 4:00AM-5:00AM downtime window, if your schedule allows.

See our Network Migration Hub website for a complete breakdown of this project and capabilities and benefits of the new infrastructure.

ADDITIONAL NOTES

This outage will not impact the campus voice/phone service in the buildings listed.

Wired and wireless connectivity is expected to be restored by 4am.

If you have questions regarding the upgrades, please contact Ryan Sullivan at rasullivan@ucsd.edu , Dave Rapp at drapp@ucsd.edu or Jason Borinski at jborinski@ucsd.edu. If you would like to report issues following the upgrade, please open an incident with the ITS Service Desk by email: servicedesk@ucsd.edu or calling 858-246-4357/x6Help.

Thank you for your support in advance! ITS Network and Security Teams

05:14:53, 16 October 2017

Contact for this incident report: drapp@ucsd.edu, rasullivan@ucsd.edu

This incident has been open for about 34 days