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Maintenance - Network and Firewall Services, Node A

Status: resolved

Update: The maintenance on Node A has been completed successfully.

If you continue to experience problems or have any questions, please contact the ITS Help Desk at servicedesk@ucsd.edu or 858-246-4357.

Thank you
08:10:17, 31 October 2017

Update: All migration and testing activities have now been completed. If you would like to report issues following the upgrade, please open an incident with the ITS Service Desk by email: servicedesk@ucsd.edu or calling 858-246-4357/x6Help.

Thank you for your support!
ITS Network and Security Teams
23:41:11, 30 October 2017

Incident report: Greetings System Admins,

This message is to inform you that ITS has scheduled the following network maintenance :

START: 11:00PM Monday, October 30, 2017
STOP: 6:00AM Tuesday, October 31, 2017

SCOPE: Backbone upgrade of Node-A. Migration to Aggregation Layer router and firewall

IMPACT: All wired and wireless network traffic to and from UCSD networks in the following buildings will experience network outages during the upgrade window, as follows:

11:00PM - 11:59PM - Network cutover/outage window

Midnight - 1:00AM - Sysadmin troubleshooting - please see Zoom info below

1:00AM - 6:00AM - Overflow for unexpected issues.

Buildings impacted :


CogSci
Copley International Conf. Ctr.
Economics
Eucalyptus Point
ERC Great Hall, Admin, ResLife Office (not residential halls, or Resnet)
Faculty Club
Fireside Lounge
Gildred
Global Policy & Strategy
Hopkins Parking
HSS
IoA
Mandeville
Mandler
Marshall Admin (not Resnet)
McGill
Media Center
Muir-Admin buildings (not Resnet)
Muir-Biology
NMR Bubble
Oceanview
Otterson Hall
Pangea Parking
Peterson Hall
Rady
RIMAC
RIMAC Annex
Sequoia
Social Sciences Building
Solis
SSRB
UNEX (on campus only, not remote sites)
Village East and West Admin (not Resnet)



WE NEED YOUR SUPPORT

If you are a sysadmin responsible for networks and systems located in the above node/buildings, then please:

Help us get the word out by forwarding this notice on to your customers.
Join the Zoom session for troubleshooting the night of the migration, from Midnight to 1:00AM :

Meeting URL: https://ucsd.zoom.us/j/4917551357

Dial: +1 408 638 0968 (US Toll)
+1 646 558 8656 (US Toll)
Meeting ID: 491 755 1357

We STRONGLY RECOMMEND troubleshooting your networks and systems during the Midnight - 1:00AM downtime window, rather than waiting to discover issues the morning following the upgrades.

See our Network Migration Hub website for a complete breakdown of this project and capabilities and benefits of the new infrastructure.

ADDITIONAL NOTES

This outage will not impact the campus voice/phone service in the buildings listed. This outage will not impact Resnet wired or wireless networks.

Wired and wireless connectivity is expected to be restored in the buildings listed above by 11:59PM.

If you have questions regarding the upgrades, please contact Ryan Sullivan at rasullivan@ucsd.edu , Dave Rapp at drapp@ucsd.edu or Jason Borinski at jborinski@ucsd.edu. If you would like to report issues following the upgrade, please open an incident with the ITS Service Desk by email: servicedesk@ucsd.edu or calling 858-246-4357/x6Help.

Thank you for your support in advance! ITS Network and Security Teams
22:21:45, 30 October 2017

Contact for this incident report: drapp@ucsd.edu, rasullivan@ucsd.edu

This incident has been open for about 19 days