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Report a Problem: If you can't find a listing for a current issue, contact the ITS Service Desk - (858) 246-4357

Academic Services ? Operational
Business Services ? Operational
Network ? Operational
Communication and Collaboration ? Operational
Email ? Operational
Phones and Voicemail ? Operational
SSO ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
The Research Activity Hub (RAH) reports using Hana Production will be undergoing maintenance and thus, unavailable on Thursday, March 28 from 3:00 - 6:00 p.m. PDT for scheduled enhancement migrations. This is a minor change with no outage to systems. The expected duration for completing the implementation plan is approximately 30 minutes. With every activity hub (AH) release, the BIA team will conduct a series of steps to publish updates and perform data validation before we consider the release complete.

The Compliance Activity Hub (COMPAH) reports using Hana Production will be undergoing maintenance and thus, unavailable on Thursday, March 28 from 3:00 - 6:00 p.m. PDT for scheduled enhancement migrations. This is a minor change with no outage to systems. The expected duration for completing the implementation plan is approximately 30 minutes. With every activity hub (AH) release, the BIA team will conduct a series of steps to publish updates and perform data validation before we consider the release complete.

Posted on Mar 27, 2024 - 08:34 PDT
Past Incidents
Mar 28, 2024
Completed - Maintenance on uAchieve has been completed and is now functional.
Mar 28, 09:42 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 21, 16:30 PDT
Scheduled - The uAchieve system will be undergoing maintenance on Thursday, March 21 through Friday, March 22, and again on Monday, March 25 through Thursday, March 28, from 4:30 - 9:00 p.m. PT. During these times, uAchieve will remain functional except for the capability to run new degree audits.
Mar 19, 16:19 PDT
Mar 27, 2024
Completed - The scheduled maintenance has been completed.
Mar 27, 12:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 27, 08:00 PDT
Scheduled - DataHub will be undergoing quarterly security patching on Wednesday, March 27 from 8:00 a.m. - 12:00 p.m. PT.
Mar 20, 12:10 PDT
Completed - The scheduled maintenance has been completed.
Mar 27, 07:30 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 25, 22:00 PDT
Scheduled - Short Description: Geisel Electrical Shutdown (10 pm March 25 - 7:30am March 27 2024)
Customer: Michael Stuart
Account: Michael Stuart
Record: CS1938470

Hi everybody,

I am writing to inform you that campus facilities management has just confirmed a necessary electricity shutdown at Geisel Library from Monday, March 25 at 10 p.m. through Wednesday, March 27 at 7:30 a.m. (during Intersession). This will be a total electricity shutdown (no lights, no computers, no Wi-Fi, etc.) to allow for final connections of automated transfer switches (ATS) that will shift the building from main power to the emergency generator (and back again) in the event of a power outage. Geisel Library will be closed during this power shutdown.

Please note: Staff will not be able to work onsite at Geisel and computers in Geisel will be inaccessible during this time frame. We will share this message with Library users very soon. Please let me know if you have questions.

Thanks,

Heather Hernandez
Chief Administrative Officer, Library Operations
UC San Diego Library
University of California San Diego
9500 Gilman Drive | La Jolla, CA 92093-0175
(858) 534-0733 | h6hernandez@ucsd.edu

Mar 15, 10:52 PDT
Completed - The scheduled maintenance has been completed.
Mar 27, 07:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 25, 20:00 PDT
Scheduled - ITS has scheduled the following maintenance:

START: 10 pm March 25 2024
STOP: 7:30am March 27 2024

IMPACT: Please note: Staff will not be able to work onsite at Geisel and computers in Geisel will be inaccessible during this time frame. We will share this message with Library users very soon. Please let me know if you have questions.

Please contact ITS Service Desk at (858)246-HELP(4357) or servicedesk@ucsd.edu if you have any questions or concerns.

Mar 15, 11:10 PDT
Completed - The scheduled maintenance has been completed.
Mar 27, 05:30 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 27, 03:00 PDT
Scheduled - Datacom/Netmon has scheduled the following maintenance:

What: Reload network switch sio-mctf-a-1-1-c9300-stk
When: Wednesday March 27, 2024 between 3 AM and 5:30 AM
Scope: Reload the switch to upgrade the IOS software code to the standard code.
Impact: Loss of wired and wireless connections to network switch sio-mctf-a-1-1-c9300-stk for approx 30 minutes.
Note: The switch is located at the SIO Marine Conservation and Technology Facility (MCTF SIO Building A TR 1.1)

Mar 18, 00:59 PDT
Mar 26, 2024
Resolved - ITS has confirmed that the issues affecting network connectivity have been resolved. Thank you for your patience as we worked to restore service. If you notice any additional issues or impact, please contact the ITS Service desk at https://support.ucsd.edu, support@ucsd.edu or at (858) 246-4357.
Mar 26, 15:51 PDT
Monitoring - ITS has implemented a fix for the issues with Network Connectivity. We are currently monitoring the situation to ensure our services have been restored. If you notice any additional issues or impact, please contact the ITS Service desk at https://support.ucsd.edu, support@ucsd.edu or at (858) 246-4357.
Mar 26, 13:05 PDT
Update - We are continuing to investigate this issue.
Mar 26, 11:44 PDT
Update - ITS is investigating issues with access to a variety of UCSD resources over the network, and potential issues with our primary internet service provider, CENIC. Resources currently impacted include but are not limited to:

VPN
Duo
Egrades
Tableau and all Cognos environments
Campus network
SSO

Users may find that if they require a new SSO session to access certain applications, like Canvas, it may appear that the application may not be working or accessible.

Thank you for your patience as our team works to restore functionality for these services. Updates and additional details will be shared here as they become available.

If you notice any additional issues or impact, please contact the ITS Service desk at https://support.ucsd.edu, support@ucsd.edu or at (858) 246-4357.

Mar 26, 10:58 PDT
Update - We are continuing to investigate this issue.
Mar 26, 10:33 PDT
Investigating - ITS is investigating possible issues with CENIC. These services may be slow or unavailable at this time. CENIC is the ISP for UCSD. The following services are affected but not limited to:

VPN
Duo
Tableau and all Cognos environments
Campus network

Thank you for your patience as our team works to restore functionality for these services. Updates and additional details will be shared here as they become available.

If you notice any additional issues or impact, please contact the ITS Service desk at https://support.ucsd.edu, support@ucsd.edu or at (858) 246-4357.

Mar 26, 10:31 PDT
Resolved - ITS has confirmed that the issues with the VPN Client Certificate has been resolved. Thank you for your patience as we worked to restore service. If you notice any additional issues or impact, please contact the ITS Service desk at https://support.ucsd.edu, support@ucsd.edu or at (858) 246-4357.
Mar 26, 11:31 PDT
Monitoring - ITS has implemented a fix for the issues with VPN client certificate. We are currently monitoring the situation to ensure our services have been restored. If you notice any additional issues or impact, please contact the ITS Service desk at https://support.ucsd.edu, support@ucsd.edu or at (858) 246-4357.
Mar 22, 12:29 PDT
Identified - ITS has identified the cause of issues with some users of open-connect and those users may experience issues related to certificate chains on the VPN servers.. We expect to have these services restored later this afternoon.

Thank you for your continued patience as our team works to restore these services as quickly as possible. Additional updates and details will be shared here as they become available. If you notice any additional issues or impact, please contact the ITS Service desk at https://support.ucsd.edu, support@ucsd.edu or at (858) 246-4357.

Mar 22, 11:54 PDT
Completed - The scheduled maintenance has been completed.
Mar 26, 11:31 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 26, 10:31 PDT
Scheduled - On Tuesday, March 26, 2024, multiple services including Office 365 and UCSD SSO will be switching to the new Universal Prompt user interface for DUO. Please see https://blink.ucsd.edu/technology/security/services/two-step-login/universal-prompt.html for details.
Mar 20, 10:31 PDT
Completed - The scheduled maintenance has been completed.
Mar 26, 05:30 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 26, 03:00 PDT
Update - We will be undergoing scheduled maintenance during this time.
Mar 18, 00:50 PDT
Scheduled - Datacom/Netmon has scheduled the following maintenance:

What: Reload network switch m-pac-hall-1-2-c9300-48
When: Tuesday March 26, 2024 between 3 AM and 5:30 AM
Scope: reload the switch to upgrade the IOS software code to standard code.
Impact: Loss of wired and wireless connections to network switch m-pac-hall-1-2-c9300-48 for approx 30 minutes.
The Switch is located at Pacific Hall TR1.2

Mar 26, 03:00 PDT
Completed - The scheduled maintenance has been completed.
Mar 26, 05:30 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 26, 03:00 PDT
Update - We will be undergoing scheduled maintenance during this time.
Mar 20, 13:06 PDT
Scheduled - Datacom/Netmon has scheduled the following maintenance:

What: Reload network switch rsnt-wrrn-black-1208-3650-48
When: Tuesday March 26, 2024 between 3 AM and 5:30 AM
Scope: reload the switch to resolve an error condition that is occurring frequently on the switch.
Impact: Loss of wired and wireless connections to network switch rsnt-wrrn-black-1208-3650-48 for approx 30 minutes.
Location of the switch is Warren Black 1208.

Mar 26, 03:00 PDT
Completed - The scheduled maintenance has been completed.
Mar 26, 05:30 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 26, 03:00 PDT
Update - We will be undergoing scheduled maintenance during this time.
Mar 18, 00:48 PDT
Scheduled - Datacom/Netmon has scheduled the following maintenance:

What: Reload network switch m-pac-hall-5-1-c9300-stk
When: Tuesday March 26, 2024 between 3 AM and 5:30 AM
Scope: reload the switch to upgrade the IOS software code to standard code.
Impact: Loss of wired and wireless connections to network switch m-pac-hall-5-1-c9300-stk for approx 30 minutes.
The switch is located at Pacific Hall TR5.1

Mar 26, 03:00 PDT
Mar 25, 2024
Completed - The scheduled maintenance has been completed.
Mar 25, 19:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 25, 18:00 PDT
Scheduled - The AD Team will be updating the SSL certificate for ADFS on Monday, March 25 from 6:00 - 7:00 p.m. PT. This will impact SSO during the production change time period for the following services:

Amazon Web Services
ucsd-dev.collibra.com
ucsd.collibra.com
ArcGis-Enterprise
ArcGis-Sandbox
ArcGis-Production
Angel Eye Camera
AngelEye - Sandbox
Progress IQ
Microsoft Office 365 Identity Platform Worldwide
Rubrik SSO

Each appropriate service owner's tech rep will update the metadata on the impacted service. Once this is completed, they will test authentication against the service to make sure everything is working appropriately.

Mar 20, 12:12 PDT
Mar 24, 2024
Completed - The scheduled maintenance has been completed.
Mar 24, 06:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 24, 01:00 PDT
Scheduled - On Sunday, March 24 from 1:00 - 6:00 a.m. PT, TritonPay will be undergoing minor maintenance to enhance our services and ensure smoother operations. During this time, the application will continue to be online though users might experience slower response.
Mar 18, 15:25 PDT
Mar 23, 2024

No incidents reported.

Mar 22, 2024
Resolved - ITS has confirmed that the issues affecting CONCUR have been resolved. Thank you for your patience as we worked to restore service. If you notice any additional issues or impact, please contact the ITS Service desk at https://support.ucsd.edu, support@ucsd.edu or at (858) 246-4357.
Mar 22, 06:56 PDT
Investigating - SAP is investigating possible issues with Concur. These services may be slow or unavailable at this time.

Thank you for your patience as our team works to restore functionality for these services. Updates and additional details will be shared here as they become available.

If you notice any additional issues or impact, please contact the ITS Service Desk at https://support.ucsd.edu, support@ucsd.edu or at (858) 246-4357.

Mar 4, 09:05 PST
Resolved - ITS has confirmed that the issues affecting HANA have been resolved. Thank you for your patience as we worked to restore service. If you notice any additional issues or impact, please contact the ITS Service desk at https://support.ucsd.edu, support@ucsd.edu or at (858) 246-4357.
Mar 22, 06:44 PDT
Monitoring - ITS has implemented a fix for the issues with Hana data warehouse reports. We are currently monitoring the situation to ensure our services have been restored. If you notice any additional issues or impact, please contact the ITS Service desk at https://support.ucsd.edu, support@ucsd.edu or at (858) 246-4357.
Mar 21, 13:40 PDT
Investigating - ITS is continuing to investigate the cause of issues with Hana data warehouse reports. Thank you for your continued patience as our team works to restore these services as quickly as possible. Updates and additional details will be shared here as they become available. If you notice any additional issues or impact, please contact the ITS Service desk at https://support.ucsd.edu, support@ucsd.edu or at (858) 246-4357.
Mar 21, 13:04 PDT
Mar 21, 2024
Completed - The scheduled maintenance has been completed.
Mar 21, 09:30 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 21, 08:00 PDT
Scheduled - On Thursday, March 21 from 8:00 - 9:30 p.m. PT, IT Services will be replacing the VPN certificate. Users connecting during certain portions of this maintenance may need to try their connection twice.
Mar 20, 10:32 PDT
Mar 20, 2024

No incidents reported.

Mar 19, 2024
Resolved - ITS has confirmed that the issues affecting Ecotime have been resolved. Thank you for your patience as we worked to restore service. If you notice any additional issues or impact, please contact the ITS Service desk at https://support.ucsd.edu, support@ucsd.edu or at (858) 246-4357.
Mar 19, 11:05 PDT
Monitoring - ITS has implemented a fix for the issues with Ecotime. We are currently monitoring the situation to ensure our services have been restored. If you notice any additional issues or impact, please contact the ITS Service desk at https://support.ucsd.edu, support@ucsd.edu or at (858) 246-4357.
Mar 12, 13:07 PDT
Investigating - ITS is investigating possible issues with Ecotime. These services may be slow or unavailable at this time.

Thank you for your patience as our team works to restore functionality for these services. Updates and additional details will be shared here as they become available.

If you notice any additional issues or impact, please contact the ITS Service desk at https://support.ucsd.edu, support@ucsd.edu or at (858) 246-4357.

Mar 12, 09:25 PDT
Resolved - ITS has confirmed that the issues affecting academicaffairs.ucsd.edu have been resolved. Thank you for your patience as we worked to restore service. If you notice any additional issues or impact, please contact the ITS Service desk at https://support.ucsd.edu, support@ucsd.edu or at (858) 246-4357.
Mar 19, 11:04 PDT
Monitoring - ITS has implemented a fix for the issues with academicaffairs.ucsd.edu. We are currently monitoring the situation to ensure our services have been restored. If you notice any additional issues or impact, please contact the ITS Service desk at https://support.ucsd.edu, support@ucsd.edu or at (858) 246-4357.
Mar 13, 16:31 PDT
Investigating - ITS is investigating possible issues with academicaffairs.ucsd.edu. These services (eg. SET and EASy) may be slow or unavailable at this time.

Thank you for your patience as our team works to restore functionality for these services. Updates and additional details will be shared here as they become available.

If you notice any additional issues or impact, please contact the ITS Service desk at https://support.ucsd.edu, support@ucsd.edu or at (858) 246-4357.

Mar 13, 16:22 PDT
Completed - The scheduled maintenance has been completed.
Mar 19, 10:01 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 19, 09:00 PDT
Scheduled - Tritonpay will be undergoing minor maintenance to enhance our services and ensure smoother operations. During this time, there may be interruptions to TritonPay logons.
Mar 18, 13:06 PDT
Completed - The scheduled maintenance has been completed.
Mar 19, 10:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 19, 09:00 PDT
Update - We will be undergoing scheduled maintenance during this time.
Mar 18, 12:15 PDT
Scheduled - On Tuesday, March 19 at 9:00 a.m., TritonPay will be undergoing minor maintenance to enhance our services and ensure smoother operations. During this time, there may be interruptions to TritonPay logons.
Mar 18, 12:15 PDT
Mar 18, 2024

No incidents reported.

Mar 17, 2024
Completed - The scheduled maintenance has been completed.
Mar 17, 23:30 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 14, 08:30 PDT
Scheduled - SCOPE: ITS will be replacing EOL wireless access points.
IMPACT: Loss of wireless network.

ITS will be replacing the wireless access points that have reached their end of life cycle. This is a one for one replacement, with each access point going offline for approximately 15 minutes as these units are being replaced. This will not impact the wired network nor will it take the wireless network offline completely.

We have scheduled this activity for Thursday, 3/14 starting at 8:30am. Pending any access issues, we fully expect to have this activity completed by the end of the week.

Thanks for your flexibility in assisting with this activity.

Mar 12, 16:43 PDT
Mar 16, 2024
Completed - The scheduled maintenance has been completed.
Mar 16, 04:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 15, 20:00 PDT
Scheduled - ITS has scheduled the following maintenance:

START: March 15th 10:00pm
STOP: March 16th at 2 a.m.

IMPACT: Brief interruption of There will be a platform upgrade starting this evening, and the system will be offline during the upgrade.

Please contact ITS Service Desk at (858)246-HELP(4357) or servicedesk@ucsd.edu if you have any questions or concerns.

Mar 15, 11:14 PDT
Mar 15, 2024
Mar 14, 2024
Completed - The scheduled maintenance has been completed.
Mar 14, 18:01 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 14, 15:00 PDT
Scheduled - The Financial Activity Hub (FinAH) reports using Hana Production will be undergoing maintenance and thus, unavailable on Thursday, March 14 from 3:00 - 6:00 p.m. PT. This is a minor change with no outage to systems. The expected duration for completing the implementation plan is approximately 30 minutes. With every activity hub (AH) release, the BIA team will conduct a series of steps to publish updates and perform data validation before we consider the release complete.
Mar 12, 15:33 PDT
Completed - The scheduled maintenance has been completed.
Mar 14, 18:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 14, 15:01 PDT
Scheduled - The Facilities Activity Hub (FACAH) reports using Hana Production will be undergoing maintenance and thus, unavailable on Thursday, March 14 from 3:00 - 6:00 p.m. PT for scheduled enhancement migrations. This is a minor change with no outage to systems. The expected duration for completing the implementation plan is approximately 30 minutes. With every activity hub (AH) release, the BIA team will conduct a series of steps to publish updates and perform data validation before we consider the release complete.
Mar 11, 16:18 PDT
Completed - The scheduled maintenance has been completed.
Mar 14, 18:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 14, 15:01 PDT
Scheduled - The Employee Activity Hub (EAH) reports using Hana Production will be undergoing maintenance and thus, unavailable on Thursday, March 14 from 3:00 - 6:00 p.m. PT for scheduled enhancement migrations. This is a minor change with no outage to systems. The expected duration for completing the implementation plan is approximately 30 minutes. With every activity hub (AH) release, the BIA team will conduct a series of steps to publish updates and perform data validation before we consider the release complete.
Mar 11, 16:55 PDT