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Exchange Online Accounts - Apple/Mac Mail

Status: resolved

Update: All problems with the listed service have been resolved.

Access to Exchange Online accounts using Apple/Mac Mail

If you continue to experience problems or have any questions, please contact the ITS Help Desk at servicedesk@ucsd.edu or 858-246-4357.

Thank you
08:48:52, 09 August 2017

Update: Microsoft reports that the issue seems to be with 10.10, 10.11, 10.12 clients - issue is not happening with 10.12.6 (Sierra version.)
Our engineers are currently looking into the problem. Please check back for further updates.

We apologize for this inconvenience.
10:33:36, 04 August 2017

Incident report: The following service may be slow or not available> at this time:

Access to Exchange Online accounts using Apple/Mac Mail

Users, in the mean time, may user either Outlook for Mac or https://outlook.office365.com to access their accounts.

Our engineers are currently looking into the problem. Please check back for further updates.

We apologize for this inconvenience.
14:04:03, 03 August 2017

Contact for this incident report: servicedesk@ucsd.edu

This incident has been open for about 54 days