Investigating -
ITS is continuing to investigate the cause of issues with campus phone services. Some additional issues reported have been the phone ringing when there is nothing on the other line. Thank you for your continued patience as our team works to restore these services as quickly as possible. Updates and additional details will be shared here as they become available. If you notice any additional issues or impact, please contact the ITS Service desk at https://support.ucsd.edu, support@ucsd.edu or at (858) 246-4357.
Jul 09, 2026 - 16:35 PDT
Update - ITS is aware of intermittent issues affecting some outbound calls to external phone numbers. We are actively investigating the issue with our telecommunications provider.
At this time, ITS has not been able to reproduce the issue using available test numbers across multiple carriers.
If you experience this issue, please contact the ITS Service Desk and provide:
- Your extension
- The area code and phone number you attempted to call
- Date and time of the call
- Brief description of what occurred
These call examples are needed to continue troubleshooting and carrier escalation.
Updates will be posted as they become available.
Jul 08, 2026 - 17:08 PDT
Monitoring -
Telecom services were restarted overnight to address the intermittent voice issues that were previously reported. The system is operating normally, and ITS Voice is continuing to monitor and validate service.
If you continue to experience issues such as static, echo, dropped audio, or phantom ringing, please report the problem and include the following information to assist our investigation:
-Your extension number
-The phone number you called or
received the call from
-The date and time of the call
-A brief description of the issue
Providing these details will help us isolate and resolve any remaining intermittent issues as quickly as possible.
If you notice any additional issues or impact, please contact the ITS Service desk at https://support.ucsd.edu, support@ucsd.edu or at (858) 246-4357.
Jul 08, 2026 - 08:50 PDT
Update - Voice services at MARFAC have been restored.
The MX-ONE voice system is fully operational with no active alarms.
ITS Voice will continue testing during business hours while call activity is high to confirm voice quality, including static, echo, and phantom ringing. Additional updates will be provided if any issues are reported.
Jul 07, 2026 - 22:31 PDT
Update - Update - MARFAC Point Loma Voice Service Outage
Most campus phone services have been restored. Voice services at MARFAC Point Loma remain unavailable while ITS continues recovery work.
Until service is restored, MARFAC Point Loma staff should use a cellphone to call 911 in an emergency. For non-emergency assistance, contact UC San Diego Police Department at (858) 534-4357.
Additional updates will be provided as they become available
Jul 07, 2026 - 20:20 PDT
Update -
All phone services are up to date except for the point loma Marine facility which is still being worked on.
Thank you for your continued patience as our team works to restore these services as quickly as possible. Updates and additional details will be shared here as they become available. If you notice any additional issues or impact, please contact the ITS Service desk at https://support.ucsd.edu, support@ucsd.edu or at (858) 246-4357.
Jul 07, 2026 - 19:50 PDT
Update - Campus phone services experiencing intermittent audio issues
UC San Diego campus phone services are experiencing intermittent audio issues. Some callers may hear echo, static, or other unexpected sounds after a call connects. If this occurs, please disconnect and place the call again. The ITS Telecom Voice Team is working with our carrier and vendor support teams to investigate and resolve the issue as quickly as possible. We apologize for the inconvenience. Additional updates will be provided as troubleshooting progresses.
Jul 02, 2026 - 12:11 PDT
Investigating -
Shiley Eye Center phone lines are experiencing echo and static during calls. The ITS Telecom Teams are working to resolve. These services may be slow or unavailable at this time.
Thank you for your patience as our team works to restore functionality for these services. Updates and additional details will be shared here as they become available.
If you notice any additional issues or impact, please contact the ITS Service desk at https://support.ucsd.edu, support@ucsd.edu or at (858) 246-4357.
Jun 30, 2026 - 16:00 PDT