Systems Status Systems Status
UC Learning Center Upgrade
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 13, 2026 - 20:00 PDT
Scheduled - The UC Learning Center will be offline from 8 PM on Friday, March 13 until approximately 12 AM on Saturday, March 14 for a platform upgrade. Would you please add that to status.ucsd.edu? Employees can visit https://blink.ucsd.edu/HR/training/uclc/upgrade.html for more information.
Mar 13, 2026 20:00 - Mar 14, 2026 00:00 PDT
Ecotime Issue
Update - ITS is continuing to investigate the cause of issues with Ecotime. Thank you for your continued patience as our team works to restore these services as quickly as possible. Updates and additional details will be shared here as they become available. If you notice any additional issues or impact, please contact the ITS Service desk at https://support.ucsd.edu, support@ucsd.edu or at (858) 246-4357.
Mar 13, 2026 - 18:07 PDT
Investigating - ITS is continuing to investigate the cause of issues with Ecotime not loading employee balances for both managers and employees. Thank you for your continued patience as our team works to restore these services as quickly as possible. Updates and additional details will be shared here as they become available. If you notice any additional issues or impact, please contact the ITS Service desk at https://support.ucsd.edu, support@ucsd.edu or at (858) 246-4357.
Mar 11, 2026 - 07:59 PDT
Maintenance: Migration of Cisco Identity Services Engine hosts from VMware to Hyper V
Update - ITS Telecom will perform scheduled after-hours maintenance to move MiCollab VM servers from VMware to Hyper-V on 3/11/2026, 6:00 PM to 9:00 PM. Some MiCollab softphone-related services will be intermittently unavailable during the window. All services are expected to be restored before the end of the maintenance period.
Mar 10, 2026 - 16:55 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 05, 2026 - 00:00 PST
Scheduled - ITS has scheduled the following maintenance:

When: Thursday, March 5 through Tuesday, March 31

Message:
From Thursday, March 5 through Tuesday, March 31, Cisco Identity Services Engine virtual hosts will be migrated from VMware to the Hyper V virtualization platform. The migration will be completed in phases by moving one ISE node at a time to maintain stability and service availability across the deployment. Each node will be temporarily removed from the F5 load balancing pool, migrated to Hyper V, validated for proper operation and database synchronization, and then returned to service before proceeding to the next node. The remaining ISE nodes and secondary datacenter will remain active during the process, allowing authentication services to continue operating while the migration is completed. The change aligns the environment with the current Hyper V infrastructure while maintaining operational continuity for the ISE platform.

Please contact ITS Service Desk at (858)246-HELP(4357) or servicedesk@ucsd.edu if you have any questions or concerns.
Mar 5, 2026 00:00 - Mar 31, 2026 01:00 PDT
Maintenance: Virtual Machine Maintenance
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 14, 2026 - 12:00 PST
Scheduled - ITS has scheduled the following maintenance:

When: Starting Wednesday, January 14 through Thursday, April 30

Message: Starting Wednesday, January 14 through Thursday, April 30, the Cloud and Computing Infrastructure Operations (CIOPS) team will be conducting scheduled maintenance on the virtual machine infrastructure. As a result, services hosted on these systems may be temporarily unavailable at various times during the maintenance window.

Please contact ITS Service Desk at (858)246-HELP(4357) or servicedesk@ucsd.edu if you have any questions or concerns.
Jan 14, 2026 12:00 - Apr 30, 2026 13:00 PDT

About This Site

Report a Problem: If you can't find a listing for a current issue, contact the ITS Service Desk - (858) 246-4357

Academic Services Operational
Business Services Operational
Network Operational
Communication and Collaboration Operational
Email Operational
Phones and Voicemail Operational
SSO Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance

Scheduled Maintenance

Network Maintenance: reload network switches n-rgrf-1-1-9300-stk, n-rgrf-2-1-9300-stk, and n-cnt-3-1-c9300-stk on Wednesday March 18, 2026 between 3 AM and 5:30 AM Mar 18, 2026 03:00-05:30 PDT

Datacom/Netmon has scheduled the following network maintenance:

What: reload network switches n-rgrf-1-1-9300-stk, n-rgrf-2-1-9300-stk, and n-cnt-3-1-c9300-stk.
When: Wednesday March 18, 2026 between 3 AM and 5:30 AM
Scope: reload each switch to upgrade it to the current standard software IOS code.
Impact: loss of wired and wireless connectivity to network switches n-rgrf-1-1-9300-stk, n-rgrf-2-1-9300-stk, and n-cnt-3-1-c9300-stk for approx 30 minutes for each switch.

n-rgrf-1-1-9300-stk     Location: Shiley RGRF TR 1.1 9405 Campus Pt Dr  
n-rgrf-2-1-9300-stk    Location: Shiley RGRF TR 2.1 9405 Campus Pt Dr  
n-cnt-3-1-c9300-stk  Location: Center for Novell Therapeutics TR3.1  

Note: this maintenance has been rescheduled from its original date of Thursday March 12 to Wednesday March 18.
Posted on Mar 13, 2026 - 08:18 PDT

Maintenance: Retiring 2.4GHz support on UCSD-PROTECTED Mar 23, 2026 06:00-07:00 PDT

ITS has scheduled the following maintenance:

When: Monday, March 23 at 6:00 a.m. PT

Message: On Monday, March 23 at 6:00 a.m. PT, the legacy 2.4GHz spectrum will be retired for the wireless network UCSD-PROTECTED. 5GHz support on UCSD-PROTECTED continues and wireless devices will automatically connect to the much faster spectrum.

Please contact ITS Service Desk at (858)246-HELP(4357) or servicedesk@ucsd.edu if you have any questions or concerns.
Posted on Feb 25, 2026 - 10:44 PST

Node-B and Node-M Core Router IOS upgrade Apr 11, 2026 21:00 - Apr 12, 2026 00:00 PDT

IT Services will be performing a Node-B and Node-M Core Router IOS upgrade to address bugs

The primary network path will then be taken down briefly, while the secondary network path through Node-B will remain active and passing all traffic including spanned VLANs to/from SDSC and TPCS during this window. During both windows, connectivity to Health Sciences will experience brief disconnects.
Posted on Jan 14, 2026 - 07:15 PST

Node-B and Node-M Core Router IOS upgrade Apr 14, 2026 21:00 - Apr 15, 2026 00:00 PDT

IT Services will be performing a Node-B and Node-M Core Router IOS upgrade to address bugs during two distinct maintenance windows.

IMPACT : The secondary network path for inbound/outbound network connectivity will be taken down briefly (due to Dual Supervisors), while the primary path through Node-M will remain active. Certain customers who have VLANs spanned to/from campus locations to data centers at SDSC and TPCS will experience a brief interruption of service during this window. Some voice services would be affected as well.
Posted on Jan 14, 2026 - 07:14 PST

Node-M-Core Router IOS-XE upgrade Apr 19, 2026 21:00-22:00 PDT

ITS will be performing work on Node-M-Core router. Node-M Core Router IOS-XE software will be upgraded to address a security vulnerability. Secondary path through Node-B will remain active. Connectivity to Health Sciences will experience disconnect of up to 10 minutes during this window.
Posted on Dec 03, 2025 - 14:35 PST
Mar 13, 2026
Maintenance: Tableau reports
Completed - The scheduled maintenance has been completed.
Mar 13, 20:26 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 13, 17:41 PDT
Scheduled - ITS has scheduled the following maintenance:

START: Mar 13, 2026 - 5:00 pm PST
STOP: Mar 13, 2026 - 7:45 pm PST

IMPACT: Tableau reports on tableau.ucsd.edu are currently unavailable for in progress maintenance

Please contact ITS Service Desk at (858)246-HELP(4357) or servicedesk@ucsd.edu if you have any questions or concerns.
Mar 13, 17:40 PDT
Outgoing call issues with AT&T
Resolved - ITS has confirmed that the issues affecting outgoing calls have been resolved. Thank you for your patience as we worked to restore service. If you notice any additional issues or impact, please contact the ITS Service desk at https://support.ucsd.edu, support@ucsd.edu or at (858) 246-4357.
Mar 13, 18:17 PDT
Investigating - ITS is investigating possible issues with user's outgoing calls on the AT&T provider. ITS is working with AT&T to resolve this issue. These services may be slow or unavailable at this time.

Thank you for your patience as our team works to restore functionality for these services. Updates and additional details will be shared here as they become available.

If you notice any additional issues or impact, please contact the ITS Service desk at https://support.ucsd.edu, support@ucsd.edu or at (858) 246-4357.
Mar 3, 10:54 PST
Maintenance: Removal of SMS as Duo authentication option
Completed - The scheduled maintenance has been completed.
Mar 13, 17:31 PDT
Update - Scheduled maintenance is still in progress. We will provide updates as necessary.
Feb 18, 09:45 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 12, 00:00 PST
Scheduled - ITS has scheduled the following maintenance:

When: Starting Thursday, February 12, 2026

Message: Starting Thursday, February 12, 2026, new users or users that have not used SMS for authentication in the last three (3) months, will no longer receive Duo passcodes by SMS text message when accessing UC San Diego Campus services. After this date, SMS will not be an option for completing Duo authentication. Users that have authenticated using SMS in the last three (3) months will be removed in four (4) weekly waves and will be notified of their upcoming removal one week in advance. Users who need to reactivate the DUO Mobile app can do so by navigating to duo.ucsd.edu and signing in - upon signing in, the option to receive an SMS passcode to authenticate within the portal will still be available.

Please contact ITS Service Desk at (858)246-HELP(4357) or servicedesk@ucsd.edu if you have any questions or concerns.
Feb 11, 10:20 PST
GEPA System Maintenance
Completed - The scheduled maintenance has been completed.
Mar 13, 00:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 12, 17:30 PDT
Scheduled - Due to scheduled maintenance we need to temporarily bring down some GEPA systems which will include the following:

Student DB Application
All Academic Affairs Documents in the Student DB Application
All Academic Reports in the Student DB Application
Spring Evaluations
Committee DB
Financial Support Request Tool (FSRT)
Mar 12, 11:48 PDT
Mar 12, 2026
Scheduled maintenance - phone system server move
Completed - The scheduled maintenance has been completed.
Mar 12, 07:01 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 6, 18:01 PST
Scheduled - What: Scheduled maintenance - phone system server move
When: After-hours maintenance window, 3/062026 - 3/12/2026
Message: ITS Telecom will perform scheduled after-hours maintenance to move UCSD phone system servers to a new platform. Some phone-related services may be briefly unavailable during the window. All services are expected to be restored before the end of the maintenance period.
Feb 19, 18:06 PST
Uplinks to M-Core and B-Core
Completed - The scheduled maintenance has been completed.
Mar 12, 06:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 12, 05:00 PDT
Scheduled - resnet-swv-9600 --Add 2x40Gb uplinks to M-Core and B-Core
Thursday March 12, @5:00am

Connections with an alternate path will stay up during this period. There will be a momentary blip of about 30 seconds while traffic moves over from the primary link going to M-Core, over to B-Core. Traffic will move back to M-Core after we complete the B-Core side uplinks which will be another 30 second blip.
Mar 11, 14:44 PDT
Network Maintenance: reload network switches n-rgrf-1-1-9300-stk, n-rgrf-2-1-9300-stk, and n-cnt-3-1-c9300-stk on Thursday, March 12, 2026 between 3 AM and 5:30 AM
Completed - The scheduled maintenance has been completed.
Mar 12, 05:30 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 12, 03:00 PDT
Scheduled - Datacom/Netmon has scheduled the following network maintenance:

What: reload network switches n-rgrf-1-1-9300-stk, n-rgrf-2-1-9300-stk, and n-cnt-3-1-c9300-stk.
When: Thursday March 12, 2026 between 3 AM and 5:30 AM
Scope: reload each switch to upgrade it to the current standard software IOS code.
Impact: loss of wired and wireless connectivity to network switches n-rgrf-1-1-9300-stk, n-rgrf-2-1-9300-stk, and n-cnt-3-1-c9300-stk for approx 30 minutes for each switch.

n-rgrf-1-1-9300-stk     Location: Shiley RGRF TR 1.1 9405 Campus Pt Dr  
n-rgrf-2-1-9300-stk    Location: Shiley RGRF TR 2.1 9405 Campus Pt Dr  
n-cnt-3-1-c9300-stk  Location: Center for Novell Therapeutics TR3.1
Mar 10, 10:58 PDT
Mar 11, 2026
Student Center Electrical Power
Resolved - This incident has been resolved.
Mar 11, 17:08 PDT
Monitoring - The Student Center Electrical Power is down, FM is doing the emergency repairs this morning. We are currently monitoring the situation to ensure our services have been restored. If you notice any additional issues or impact, please contact the ITS Service desk at https://support.ucsd.edu, support@ucsd.edu or at (858) 246-4357.
Mar 10, 07:38 PDT
Mar 10, 2026
Maintenance: 25Live System maintenance
Completed - The scheduled maintenance has been completed.
Mar 10, 19:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 10, 18:00 PDT
Scheduled - ITS has scheduled the following maintenance:

25Live System will be unavailable between 6pm to 7pm tonight for a server upgrade.

Please contact ITS Service Desk at (858)246-HELP(4357) or servicedesk@ucsd.edu if you have any questions or concerns.
Mar 10, 12:40 PDT
Mar 9, 2026
IT Tools Update
Completed - The scheduled maintenance has been completed.
Mar 9, 18:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 9, 17:00 PDT
Scheduled - On Monday, March 9 at 5:00 p.m. PT, the application known as IT Tools (https://ittools.ucsd.edu) will be updated to support a newer version of the DUO Universal prompt. DUO will be retiring the current integration on Tuesday, March 31. We expect little to no downtime associated with this update. Should you encounter any issue using IT Tools at this time, please try again.
Mar 4, 15:17 PST
Ecotime Issue
Resolved - This incident has been resolved.
Mar 9, 17:00 PDT
Monitoring - Master load on our defined schedule:
One of the vendor's tables was structured incorrectly (with ODS data). A fix has been implemented and is set to be resolved end of day 3/9/26.

Employee balances load issues
Impact: Timekeeper or employees checking their balance in Ecotime - most accurate information can be found in UC Path
Status: Resolved but please submit any tickets if continued issues arise with balance loading issues.
Mar 9, 13:09 PDT
Mar 8, 2026

No incidents reported.

Mar 7, 2026

No incidents reported.

Mar 6, 2026
Mar 5, 2026
Maintenance: Update to password.ucsd.edu
Completed - The scheduled maintenance has been completed.
Mar 5, 18:00 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 5, 17:00 PST
Scheduled - ITS has scheduled the following maintenance:

When: Thursday, March 5th at 5 PM

The campus password change tool needs to be upgraded to utilize a newer version of DUO Universal prompt. The current DUO integration will become unsupported on 3/31/2026. We expect very little if any application interuption during this maintenance. Should you encounter any errors, please try again.

Please contact ITS Service Desk at (858)246-HELP(4357) or servicedesk@ucsd.edu if you have any questions or concerns.
Mar 4, 13:44 PST
Reload only u-skaggs-1-1-3850-stk--IP address 172.31.253.44--CS2906042
Completed - The scheduled maintenance has been completed.
Mar 5, 04:01 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 5, 03:01 PST
Scheduled - Reload only u-skaggs-1-1-3850-stk--IP address 172.31.253.44--to correct switch stack priority
Mar 2, 10:01 PST
Reload b-dib-121-av-9200-stk--IP address 172.31.240.180 network switch--CS2905896
Completed - The scheduled maintenance has been completed.
Mar 5, 04:00 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 5, 03:00 PST
Scheduled - Reload b-dib-121-av-9200-stk--IP address 172.31.240.180 network switch--to upgrade code and correct switch stack priority
Mar 2, 09:02 PST
Mar 4, 2026
Maintenance: Scheduled maintenance - phone system server move
Completed - The scheduled maintenance has been completed.
Mar 4, 22:00 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 4, 18:00 PST
Scheduled - ITS has scheduled the following maintenance:


When: 03/04/2026, 6:00 PM to 10PM
Message: ITS Telecom will perform scheduled after-hours maintenance to move MiCollab phone system servers to a new platform. Some phone-related services may be briefly unavailable during the window. All services are expected to be restored before the end of the maintenance period.

Please contact ITS Service Desk at (858)246-HELP(4357) or servicedesk@ucsd.edu if you have any questions or concerns.
Mar 2, 08:27 PST
Maintenance: SIO-AGG-1 Router IOS-XE software will be upgraded
Completed - The scheduled maintenance has been completed.
Mar 4, 21:00 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 4, 19:00 PST
Scheduled - ITS has scheduled the following maintenance:

What: SIO-AGG-1 Router IOS-XE software will be upgraded
When: 03/04/26 at 7:00pm

From 7PM-9PM on Wednesday, March 4th, network engineers will upgrade the firmware on the SIO-AGG-1 Router

Please contact ITS Service Desk at (858)246-HELP(4357) or servicedesk@ucsd.edu if you have any questions or concerns.
Mar 4, 09:24 PST
Network Maintenance: reload network sio-hubbs-4-1-9300-stk on Wednesday March 4, 2026 between 3 AM and 5:30 AM
Completed - The scheduled maintenance has been completed.
Mar 4, 05:30 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 4, 03:01 PST
Scheduled - Datacom/Netmon has scheduled the following network maintenance:

What: reload network sio-hubbs-4-1-9300-stk.
When: Wednesday March 4, 2026 between 3 AM and 5:30 AM
Scope: reload and upgrade the switch to resolve errors occurring on the switch.
Impact: loss of wired and wireless network connectivity to network switch sio-hubbs-4-1-9300-stk  for approx 30 minutes.
The switch is located at Hubbs Hall 4-1 closet
Feb 26, 08:32 PST
Reload a-tata-hall-5-1-3850-stk--IP address 172.31.242.87--CS2905734
Completed - The scheduled maintenance has been completed.
Mar 4, 04:00 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 4, 03:00 PST
Scheduled - Reload ONLY a-tata-hall-5-1-3850-stk--IP address 172.31.242.87--CS2905734 to correct switch stack priority
Mar 2, 07:49 PST
Mar 3, 2026
Maintenance: ADFS SSL Certificate Update
Completed - The scheduled maintenance has been completed.
Mar 3, 19:00 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 3, 18:00 PST
Scheduled - ITS has scheduled the following maintenance:

When: Tuesday, March 3 from 6:00 - 7:00 p.m. PT

Message:
On Tuesday, March 3 from 6:00 - 7:00 p.m. PT, the AD Team will be updating the SSL certificate for ADFS. This will impact SSO during the production change time period for the following services:
- Amazon Web Services
- Progress IQ
- Microsoft Office 365 Identity Platform Worldwide

Each appropriate service owner's tech rep will update the metadata on the impacted service. Once this is completed, they will test authentication against the service to make sure everything is working appropriately.

Please contact ITS Service Desk at (858)246-HELP(4357) or servicedesk@ucsd.edu if you have any questions or concerns.
Feb 25, 10:42 PST
Ecotime Error
Resolved - This incident has been resolved.
Mar 3, 17:02 PST
Monitoring - ITS has confirmed that the issues affecting ecotime have been resolved. We are currently monitoring the situation to ensure our services have been restored. If you notice any additional issues or impact, please contact the ITS Service desk at https://support.ucsd.edu, support@ucsd.edu or at (858) 246-4357.
Mar 3, 15:38 PST
Investigating - ITS is investigating possible issues with Ecotime. These services may be slow or unavailable at this time.

Thank you for your patience as our team works to restore functionality for these services. Updates and additional details will be shared here as they become available.

If you notice any additional issues or impact, please contact the ITS Service desk at https://support.ucsd.edu, support@ucsd.edu or at (858) 246-4357.
Mar 3, 12:27 PST
DW(Data Warehouse) issues
Resolved - ITS has confirmed that the issues affecting Data Warehouse have been resolved. Thank you for your patience as we worked to restore service. If you notice any additional issues or impact, please contact the ITS Service desk at https://support.ucsd.edu, support@ucsd.edu or at (858) 246-4357.
Mar 3, 14:07 PST
Investigating - ITS is investigating possible issues with the data warehouse. Currently users are experiencing issues in any application attempting to retrieve Fall 2025 related data from the data warehouse. This includes, but is not limited to the following applications:

Enrollment Authorization System (EASy)
Virtual Advising Systems (VAC)
GEPA Systems including- Student DB, Committee, Spring Evaluations

These services may be slow or unavailable at this time.

Thank you for your patience as our team works to restore functionality for these services. Updates and additional details will be shared here as they become available.

If you notice any additional issues or impact, please contact the ITS Service desk at https://support.ucsd.edu, support@ucsd.edu or at (858) 246-4357.
Mar 3, 10:22 PST
Network Maintenance: reload network switch u-img-1-1-c9300-stk on Tuesday, March 3, 2026 between 3 AM and 5:30 AM
Completed - The scheduled maintenance has been completed.
Mar 3, 05:30 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 3, 03:00 PST
Scheduled - Datacom/Netmon has scheduled the following network maintenance:

What: reload network switch u-img-1-1-c9300-stk
When: Tuesday, March 3, 2026 between 3 AM and 5:30 AM
Scope: reload and upgrade the IOS software code on the switch to the current standard code to resolve an error occurring on the switch.
Impact: loss of wired and wireless network connectivity to network switch u-img-1-1-c9300-stk for approx 30 minutes.
The switch is located at SOM/IMG Bldg. 1 Telecommunications Room.
Feb 26, 08:14 PST
Mar 2, 2026

No incidents reported.

Mar 1, 2026

No incidents reported.

Feb 28, 2026

No incidents reported.

Feb 27, 2026
Maintenance: phone system server move
Completed - The scheduled maintenance has been completed.
Feb 27, 18:00 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 27, 06:00 PST
Scheduled - ITS has scheduled the following maintenance:

When: 2/1272026, 6:00 PM to 7:00 AM
Message: ITS Telecom will perform scheduled after-hours maintenance to move UCSD phone system servers to a new platform. Some phone-related services may be briefly unavailable during the window. All services are expected to be restored before the end of the maintenance period.
Please contact ITS Service Desk at (858)246-HELP(4357) or servicedesk@ucsd.edu if you have any questions or concerns.
Feb 19, 09:32 PST
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