Investigating - ITS is investigating possible issues with Triton Cash/eAccounts. A common error message appears as follows:
"Web Login Service - Message Security Error"
If you need to add to your balance, please visit the eAccounts portal on a Google Chrome Web browser and use the following link: https://eacct-ucsd-sp.transactcampus.com/eAccounts/AnonymousHome.aspx. Once you are here, please use the guest deposit feature and follow the instructions listed on the screen. This should get your funds into your account immediately. Please note to change the letter "A" in your PID to a number "9".
Thank you for your patience as our team works to restore functionality for these services. Updates and additional details will be shared here as they become available.
If you notice any additional issues or impact, please contact the ITS Service desk at https://support.ucsd.edu, support@ucsd.edu or at (858) 246-4357.
Apr 23, 2026 - 11:48 PDT
Investigating - We are aware that many incoming students are having issues accessing their newly created Active Directory accounts. If you are unable to access your account, please try:
1) Installing the Duo Mobile app on your mobile device 2) Going to duo.ucsd.edu on your computer, and then reactivate or remove+readd your mobile phone
Update - We are continuing to work on a fix for this issue.
Apr 13, 2026 - 18:21 PDT
Identified - ITS is investigating the cause of issues with incoming students setting up their UCSD accounts. At this moment, we recommend redoing the process after we have resolved this issue. Updates will be provided on this page as they become available.
Thank you for your continued patience as our team works to restore these services as quickly as possible. If you notice any additional issues or impact, please contact the ITS Service desk at https://support.ucsd.edu, support@ucsd.edu or at (858) 246-4357.
Apr 13, 2026 - 18:20 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 14, 2026 - 12:00 PST
Scheduled - ITS has scheduled the following maintenance:
When: Starting Wednesday, January 14 through Thursday, April 30
Message: Starting Wednesday, January 14 through Thursday, April 30, the Cloud and Computing Infrastructure Operations (CIOPS) team will be conducting scheduled maintenance on the virtual machine infrastructure. As a result, services hosted on these systems may be temporarily unavailable at various times during the maintenance window.
Please contact ITS Service Desk at (858)246-HELP(4357) or servicedesk@ucsd.edu if you have any questions or concerns.
Jan 14, 202612:00 - Apr 30, 202613:00 PDT
Triton Student System will be down tonight for maintenance. Impacted services currently include USAS (Account Claim Tool). Posted on
Apr 23, 2026 - 09:07 PDT
Purpose: Urgent service work required to ensure UCSD mainframe operations – immediate tasks are needed to restore full reliability and address a critical issue affecting the mainframe platform.
Impacted services Mainframe (all production workloads). Student systems that depend on the mainframe, including MyTritonLink and every application accessed through it. Instructional tools listed on the UC San Diego Instruction Tools page – these may be unavailable or not function properly during the window.
What users can expect All of the services above will be offline for the two‑hour window. Authentication attempts may return errors; no data will be lost—transactions are paused and will resume automatically once the system is back online.
Recommended actions Complete any critical work that requires these systems before 9 p.m. Avoid submitting applications, enrollment changes, or other time‑sensitive transactions during the outage. Monitor the UC San Diego status page for real‑time updates; an announcement will be posted 30 minutes before the outage begins and updates will be posted roughly every 15 minutes while the work is in progress. If you encounter issues after the maintenance window, contact the ITS Service Desk or email servicedesk@ucsd.edu.
Why this emergency window? A critical condition was identified on the mainframe that could impact system stability and data integrity. Immediate service work is required to prevent potential downtime and to maintain reliable operations for all dependent applications. Posted on
Apr 23, 2026 - 13:14 PDT
WHAT: Financial Aid System Maintenance WHEN: Tuesday, April 28 from 5:00 - 6:00 p.m. PT
IMPACT: On Tuesday, April 28 from 5:00 - 6:00 p.m. PT, IT Services will be conducting maintenance on the Financial Aid System. Students and Staff will not be able to access MyTritonWebReg and Financial Aid applications during the maintenance timeframe.
Please contact ITS Service Desk at (858)246-HELP(4357) or servicedesk@ucsd.edu if you have any questions or concerns. Posted on
Apr 22, 2026 - 09:37 PDT
Resolved -
This incident has been resolved.
Apr 23, 12:45 PDT
Monitoring -
ITS has confirmed the issues affecting Dining Facilities (including Just Walk Out Markets) and Laundry Machines on campus have been resolved. We are currently monitoring the situation to ensure our services have been restored. If you notice any additional issues or impact, please contact the ITS Service desk at https://support.ucsd.edu, support@ucsd.edu or at (858) 246-4357.
Apr 22, 16:59 PDT
Investigating -
ITS is investigating possible issues with the Dining Facilities (including Just Walk Out Markets) and Laundry Machines on campus. These services may be slow or unavailable at this time.
Thank you for your patience as our team works to restore functionality for these services. Updates and additional details will be shared here as they become available.
If you notice any additional issues or impact, please contact the ITS Service desk at https://support.ucsd.edu, support@ucsd.edu or at (858) 246-4357.
Apr 21, 15:51 PDT
Resolved -
This incident has been resolved.
Apr 23, 11:41 PDT
Monitoring -
ITS has implemented a fix for the issues with Resnet. We are currently monitoring the situation to ensure our services have been restored. If you notice any additional issues or impact, please contact the ITS Service desk at https://support.ucsd.edu, support@ucsd.edu or at (858) 246-4357.
Apr 22, 16:56 PDT
Investigating -
ITS is investigating possible issues with Resnet. These services may be slow or unavailable at this time.
Thank you for your patience as our team works to restore functionality for these services. Updates and additional details will be shared here as they become available.
If you notice any additional issues or impact, please contact the ITS Service desk at https://support.ucsd.edu, support@ucsd.edu or at (858) 246-4357.
Apr 22, 15:31 PDT
Resolved -
This incident has been resolved.
Apr 21, 20:59 PDT
Investigating -
tableau.ucsd.edu is currently returning Unexpected Server Error for some reports. The issue is currently under investigation and may experience down time during troubleshooting.
Apr 21, 16:27 PDT
Resolved -
ITS has confirmed that the issues affecting Dining Facilities (including Just Walk Out Markets) and Laundry Machines on campus have been resolved. Thank you for your patience as we worked to restore service. If you notice any additional issues or impact, please contact the ITS Service desk at https://support.ucsd.edu, support@ucsd.edu or at (858) 246-4357.
Apr 21, 14:45 PDT
Investigating -
ITS is investigating possible issues with the Dining Facilities (including Just Walk Out Markets) and Laundry Machines on campus. These services may be slow or unavailable at this time.
Thank you for your patience as our team works to restore functionality for these services. Updates and additional details will be shared here as they become available.
If you notice any additional issues or impact, please contact the ITS Service desk at https://support.ucsd.edu, support@ucsd.edu or at (858) 246-4357.
Apr 21, 13:20 PDT
Resolved -
This incident has been resolved.
Apr 20, 14:00 PDT
Monitoring -
ITS has implemented a fix for the issues with the VPN. We are currently monitoring the situation to ensure our services have been restored. If you notice any additional issues or impact, please contact the ITS Service desk at https://support.ucsd.edu, support@ucsd.edu or at (858) 246-4357.
Apr 20, 11:31 PDT
Investigating -
ITS is investigating possible issues with VPN blocked message. These services may be slow or unavailable at this time.
Thank you for your patience as our team works to restore functionality for these services. Updates and additional details will be shared here as they become available.
If you notice any additional issues or impact, please contact the ITS Service desk at https://support.ucsd.edu, support@ucsd.edu or at (858) 246-4357.
Apr 10, 07:16 PDT
Resolved -
This incident has been resolved.
Apr 20, 12:19 PDT
Update -
Update - If you are experiencing this error, please contact your department IT for assistance. If you do not know your department IT, contact ITS Service Desk to assist with determining that information.
Apr 6, 09:33 PDT
Identified -
Update - ITS is working on a fix to allow users who are no longer able to log into computers using their UCSD accounts to be able to re-access their accounts. These services may be slow or unavailable at this time.
Apr 2, 11:39 PDT
Investigating -
ITS is investigating possible issues with logging into computers with UCSD accounts. These services may be slow or unavailable at this time.
Thank you for your patience as our team works to restore functionality for these services. Updates and additional details will be shared here as they become available.
If you notice any additional issues or impact, please contact the ITS Service desk at https://support.ucsd.edu, support@ucsd.edu or at (858) 246-4357.
Apr 1, 16:33 PDT
Resolved -
This incident has been resolved.
Apr 20, 11:28 PDT
Monitoring -
ITS has implemented a fix for the issues with the campus networks. We are currently monitoring the situation to ensure our services have been restored. If you notice any additional issues or impact, please contact the ITS Service desk at https://support.ucsd.edu, support@ucsd.edu or at (858) 246-4357.
Apr 17, 15:37 PDT
Investigating -
ITS is investigating possible issues with the wireless networks. These services may be slow or unavailable at this time.
Thank you for your patience as our team works to restore functionality for these services. Updates and additional details will be shared here as they become available.
If you notice any additional issues or impact, please contact the ITS Service desk at https://support.ucsd.edu, support@ucsd.edu or at (858) 246-4357.
Apr 17, 13:57 PDT
Resolved -
This incident has been resolved.
Apr 20, 11:27 PDT
Investigating -
ITS is investigating possible issues with DUO Pushes not sending when trying to sign onto the VPN. These services may be slow or unavailable at this time.
Thank you for your patience as our team works to restore functionality for these services. Updates and additional details will be shared here as they become available.
If you notice any additional issues or impact, please contact the ITS Service desk at https://support.ucsd.edu, support@ucsd.edu or at (858) 246-4357.
Apr 17, 13:46 PDT
Resolved -
ITS has confirmed that the issues have been resolved. Thank you for your patience as we worked to restore service. If you notice any additional issues or impact, please contact the ITS Service desk at https://support.ucsd.edu, support@ucsd.edu or at (858) 246-4357.
Apr 20, 09:26 PDT
Update -
The HANA Prod downtime has been completed but we are still working to resolve the data load issues. If you notice any additional issues or impact, please contact the ITS Service desk at https://support.ucsd.edu, support@ucsd.edu or at (858) 246-4357.
Apr 17, 13:53 PDT
Update -
The HANA Production environment will have a one-hour downtime beginning shortly in order to apply an emergency patch. The environments will be unavailable for use during this emergency patch. Thank you for your continued patience as our team works to restore these services as quickly as possible. Updates and additional details will be shared here as they become available. If you notice any additional issues or impact, please contact the ITS Service desk at https://support.ucsd.edu, support@ucsd.edu or at (858) 246-4357.
Apr 17, 10:32 PDT
Update -
We are continuing to work on a fix for this issue.
Apr 17, 09:35 PDT
Identified -
ITS is working to resolve data load issues for the Student Activity Hub (SAH) and Employee Activity Hub (EAH). Reports are available but data is incomplete. Users are asked to avoid all SAH reports and non-Workforce EAH reports until this data load issue is resolved. The SAH data load will be resolved before the EAH data load is resolved due to dependencies in EAH. Thank you for your continued patience as our team works to restore these services as quickly as possible. Updates and additional details will be shared here as they become available. If you notice any additional issues or impact, please contact the ITS Service desk at https://support.ucsd.edu, support@ucsd.edu or at (858) 246-4357.
Apr 17, 09:34 PDT
Message: On Monday, April 20 from 5:00 – 6:00 a.m. PT, the ITS Wireless team will be upgrading ResNet Wireless LAN Controllers RES-B-9800-80 and RES-M-9800-80 from IOS-XE 17.15.3 to 17.15.5, the current Cisco recommended release. This upgrade addresses recent software defects that caused controller instability. ResNet wireless clients (excluding Ridge Walk Living and Learning) may experience a brief disconnection during Access Point failover. Devices will reconnect automatically. Impact is expected to be minimal due to pre-staging steps completed prior to the maintenance window, including AP image pre-download to expedite rejoin times.
Please contact ITS Service Desk at (858)246-HELP(4357) or servicedesk@ucsd.edu if you have any questions or concerns.
Apr 15, 11:03 PDT
Completed -
The scheduled maintenance has been completed.
Apr 19, 22:00 PDT
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 19, 21:00 PDT
Scheduled -
ITS will be performing work on Node-M-Core router. Node-M Core Router IOS-XE software will be upgraded to address a security vulnerability. Secondary path through Node-B will remain active. Connectivity to Health Sciences will experience disconnect of up to 10 minutes during this window.
Dec 3, 14:35 PST
Completed -
The scheduled maintenance has been completed.
Apr 16, 18:58 PDT
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 16, 16:15 PDT
Scheduled -
The Student Activity Hub (SAH) reports using Hana Production will be undergoing maintenance and thus, unavailable today, April 16 from 4:00 - 7:00 p.m. PT for scheduled enhancement migrations. This is a minor change with no outage to systems. The expected duration for completing the implementation plan is approximately 30 minutes. With every activity hub (AH) release, the BIA team will conduct a series of steps to publish updates and perform data validation before we consider the release complete.
Apr 16, 16:01 PDT
Completed -
The scheduled maintenance has been completed.
Apr 16, 05:30 PDT
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 16, 03:00 PDT
Scheduled -
Datacom and Netmon have scheduled the following network maintenance:
What: reload network switch n-shiley-1-1-9300-stk When: Thursday April 16, 2026 between 3 AM and 5:30 AM Scope: reload the switch to upgrade it from an outdated IOS software code to the current standard code Impact: loss of wired and wireless connections to network switch n-shiley-1-1-9300-stk for approx 30 minutes Switch location: Shiley 1.1
Apr 11, 13:28 PDT
Resolved -
This incident has been resolved.
Apr 15, 13:02 PDT
Monitoring -
ITS has implemented a fix for the issues with Cognos. We are currently monitoring the situation to ensure our services have been restored. If you notice any additional issues or impact, please contact the ITS Service desk at https://support.ucsd.edu, support@ucsd.edu or at (858) 246-4357.
Apr 15, 11:07 PDT
Investigating -
Cognos is currently unavailable. ITS has identified the issue and is working to resolve the issue.
Cause = The Monthly MS Patch indicated below, it corrupted some of the Cognos JAR files making the application unusable therefore, there is the need to re-install the Cognos application after deploying the MS Patches.
Thank you for your continued patience as our team works to restore these services as quickly as possible. Updates and additional details will be shared here as they become available. If you notice any additional issues or impact, please contact the ITS Service desk at https://support.ucsd.edu, support@ucsd.edu or at (858) 246-4357.
Apr 15, 10:24 PDT
Completed -
The scheduled maintenance has been completed.
Apr 15, 05:30 PDT
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 15, 03:00 PDT
Scheduled -
Datacom and Netmon have scheduled the following network maintenance:
What: reload network switch n-mesa-w-brisa-4-1-9200-24 When: Wednesday, April 15, 2026 between 3 AM and 5:30 AM Scope: reload the switch to upgrade the IOS software to the current standard code and to correct an error condition occurring on the switch. Impact: loss of wired and wireless network connectivity to network switch n-mesa-w-brisa-4-1-9200-24 for approx 30 minutes: Location of network switch: Mesa West GPSH Campus Brisa Rm b452
Apr 11, 10:16 PDT
Completed -
The scheduled maintenance has been completed.
Apr 15, 00:00 PDT
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 14, 21:00 PDT
Scheduled -
IT Services will be performing a Node-B and Node-M Core Router IOS upgrade to address bugs during two distinct maintenance windows.
IMPACT : The secondary network path for inbound/outbound network connectivity will be taken down briefly (due to Dual Supervisors), while the primary path through Node-M will remain active. Certain customers who have VLANs spanned to/from campus locations to data centers at SDSC and TPCS will experience a brief interruption of service during this window. Some voice services would be affected as well.
Jan 14, 07:14 PST
Completed -
The scheduled maintenance has been completed.
Apr 13, 18:00 PDT
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 13, 15:00 PDT
Scheduled -
The Student Activity Hub (SAH) reports using Hana Production will be undergoing maintenance and thus, unavailable on Monday, April 13 from 3:00 - 6:00 p.m. PT for scheduled enhancement migrations. This is a minor change with no outage to systems. The expected duration for completing the implementation plan is approximately 30 minutes. With every activity hub (AH) release, the BIA team will conduct a series of steps to publish updates and perform data validation before we consider the release complete.
Apr 9, 16:19 PDT
Completed -
The scheduled maintenance has been completed.
Apr 13, 06:00 PDT
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 13, 05:00 PDT
Scheduled -
ITS has scheduled the following maintenance:
When: Monday, April 13 from 5:00 - 6:00 a.m. PT
Message: On Monday, April 13 from 5:00 - 6:00 a.m. PT, the ITS wireless team will be upgrading Wireless controller RES-M-CW9800-80 from IOS-XE 17.15.4d to 17.15.5. ResNet wireless clients in Ridgewalk Living and Learning (Residential Buildings) may experience a brief disconnection during Access Point failover. Devices will reconnect automatically. Impact is expected to be minimal due to pre-staging steps completed prior to the maintenance window.
Please contact ITS Service Desk at (858)246-HELP(4357) or servicedesk@ucsd.edu if you have any questions or concerns.
Apr 8, 09:24 PDT
Completed -
The scheduled maintenance has been completed.
Apr 12, 00:00 PDT
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 11, 21:00 PDT
Scheduled -
IT Services will be performing a Node-B and Node-M Core Router IOS upgrade to address bugs
The primary network path will then be taken down briefly, while the secondary network path through Node-B will remain active and passing all traffic including spanned VLANs to/from SDSC and TPCS during this window. During both windows, connectivity to Health Sciences will experience brief disconnects.
Jan 14, 07:15 PST
Completed -
The scheduled maintenance has been completed.
Apr 9, 18:00 PDT
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 9, 17:01 PDT
Scheduled -
ITS has scheduled the following maintenance:
When: Thursday, April 9 at 5:00 p.m. PT
Message: On Thursday, April 9 at 5:00 p.m. PT, the campus password change tool (password.ucsd.edu) will be undergoing maintenance. We expect very little if any application interruption during this maintenance. Should you encounter any errors, please try again.
Please contact ITS Service Desk at (858)246-HELP(4357) or servicedesk@ucsd.edu if you have any questions or concerns.
Apr 8, 09:59 PDT
Completed -
The scheduled maintenance has been completed.
Apr 9, 17:30 PDT
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 9, 17:00 PDT
Scheduled -
What: Update to password.ucsd.edu When: Thursday, March 5th at 5 PM
The campus password change tool needs to be upgraded to utilize a newer version of DUO Universal prompt. The current DUO integration will become unsupported on 3/31/2026. We expect very little if any application interruption during this maintenance. Should you encounter any errors, please try again.
Apr 2, 06:51 PDT
Completed -
The scheduled maintenance has been completed.
Apr 9, 07:00 PDT
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 9, 06:00 PDT
Scheduled -
ITS has scheduled the following maintenance:
When: Thursday, April 9 between 6:00 - 7:00 a.m. PT
Message: On Thursday, April 9 between 6:00 - 7:00 a.m. PT, ITS will be reloading resnet-swv-9600 to clear stuck objects. The reload will cause a brief outage while the switch reinitializes. Connections will be restored once the switch comes back online. Total downtime is expected to be approximately 15 minutes, however we will be monitoring physical links, routing tables, and system resources for any issues for about 45 minutes after the reload completes. There may be interruptions in service during this time, but unlikely.
Please contact ITS Service Desk at (858)246-HELP(4357) or servicedesk@ucsd.edu if you have any questions or concerns.
Apr 8, 09:56 PDT