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Exchange Mailbox Search

Status: in progress

Incident report: At this time, some mailbox owners are experiencing slow or no results from mailbox searches. The issues are intermittent and our engineers are attempting to gather information as it is occurring. We will post more information when available.
12:40:00, 27 September 2016

Contact for this incident report: exchange@ucsd.edu

This incident has been open for about 58 minutes

Wired/Wireless Network

Status: in progress

Update: We are continuing to investigate wireless network performance issues in various campus locations. The networks are up but may experience slow or intermittent connectivity.

We thank you for your patience and will update this page as more information becomes available.
11:29:30, 27 September 2016

Update: The reload was successful and all services were restored.

We will monitor performance into the morning tomorrow, Tuesday. Will close out this issue if there are no problems tomorrow.
22:24:31, 26 September 2016

Update: As part of the continuing efforts to resolve the performance issues, we’re going to need to urgently reload the Node-N router tonight.

We apologize for the short notice. It only became apparent it was required at the last minute and is urgent.

We plan to do this at 9:30 to 9:45 p.m. tonight. It will affect wired and wireless networks in the following locations:

Cancer Center
East Campus Housing Admin
East Campus Utility Plant
East Campus Parking
Holiday Court
Radiation Oncology
Ratner
RGRF
Shiley
Trailer 311

21:14:56, 26 September 2016

Update: The reload was completed successfully between 9:30pm and 10:30pm. All network services are working. Please report any problems to the help desk.

We will monitor this router for performance issues through Monday morning before closing this issue out.

We thank you for your patience and will update this page as more information becomes available.
22:13:36, 23 September 2016

Update: To accommodate the infusion center at MCC, this has been moved to 9:30 -9:45 pm.

We thank you for your patience and will update this page as more information becomes available.
18:04:39, 23 September 2016

Update: As part of the troubleshooting to resolve the performance issues, we’re going to need to urgently reload the Node-N router. We plan to do this at 8:30pm to 8:45 p.m. tonight. It will affect wired and wireless networks in the following locations:

Cancer Center
East Campus Housing Admin
East Campus Utility Plant
East Campus Parking
Holiday Court
Radiation Oncology
Ratner
RGRF
Shiley
Trailer 311
Thornton

We thank you for your patience and will update this page as more information becomes available.
17:39:39, 23 September 2016

Update: We are continuing to investigate a wired and wireless network performance issue in the buildings listed below. The networks are up but may experience slow or intermittent connectivity. This issue may also cause slow PROTECTED/GUEST wireless for all Health Sciences networks (but not wired networks or other SSIDs).

Cancer Center
East Campus Housing Admin
East Campus Utility Plant
East Campus Parking
Holiday Court
Radiation Oncology
Ratner
RGRF
Shiley
Trailer 311
Thornton

We thank you for your patience and will update this page as more information becomes available.
10:24:34, 23 September 2016

Update: We are continuing to investigate a wired and wireless network performance issue in the buildings listed below. The networks are up but may experience slow or intermittent connectivity. This issue may also cause slow PROTECTED/GUEST wireless for all Health Sciences networks (but not wired networks or other SSIDs).

Cancer Center
East Campus Housing Admin
East Campus Utility Plant
East Campus Parking
Holiday Court
Radiation Oncology
Ratner
RGRF
Shiley
Trailer 311
Thornton

We thank you for your patience and will update this page as more information becomes available.
16:48:23, 22 September 2016

Update: To assist in troubleshooting, we're going to temporarily disable the NAT function on Node N from 3:40 p.m. to 3:55 p.m.

This will have the result of temporarily breaking wireless (not wired) in the buildings below during that period. This is unfortunate, but they are already degraded and this is a necessary step. Separate user notifications are happening.


Cancer Center
East Campus Housing Admin
East Campus Utility Plant
East Campus Parking
Holiday Court
Radiation Oncology
Ratner
RGRF
Shiley
Trailer 311

We thank you for your patience and will update this page as more information becomes available.
15:45:14, 22 September 2016

Update: We are continuing to investigate a wired and wireless network performance issue in the buildings listed below. The networks are up but may experience slow or intermittent connectivity. This issue may also cause slow PROTECTED/GUEST wireless for all Health Sciences networks (but not wired networks or other SSIDs).

Cancer Center
East Campus Housing Admin
East Campus Utility Plant
East Campus Parking
Holiday Court
Radiation Oncology
Ratner
RGRF
Shiley
Trailer 311
Thornton

We thank you for your patience and will update this page as more information becomes available.
14:02:18, 22 September 2016

Update: We are continuing to investigate a wired and wireless network performance issue in the buildings listed below. The networks are up but may experience slow or intermittent connectivity. This issue may also cause slow PROTECTED/GUEST wireless for all Health Sciences networks (but not wired networks or other SSIDs).

Cancer Center
East Campus Housing Admin
East Campus Utility Plant
East Campus Parking
Holiday Court
Radiation Oncology
Ratner
RGRF
Shiley
Trailer 311
Thornton

We thank you for your patience and will update this page as more information becomes available.
12:28:06, 22 September 2016

Update: We are continuing to investigate a wired and wireless network performance issue in the buildings listed below. The networks are up but may experience slow or intermittent connectivity. This issue may also cause slow PROTECTED/GUEST wireless for all Health Sciences networks (but not wired networks or other SSIDs).

Cancer Center
East Campus Housing Admin
East Campus Utility Plant
East Campus Parking
Holiday Court
Radiation Oncology
Ratner
RGRF
Shiley
Trailer 311
Thornton

We thank you for your patience and will update this page as more information becomes available.
11:31:23, 22 September 2016

Update: We are continuing to investigate a wired and wireless network performance issue in the buildings listed below. The networks are up but may experience slow or intermittent connectivity. This issue may also cause slow PROTECTED/GUEST wireless for all Health Sciences networks (but not wired networks or other SSIDs).

Cancer Center
East Campus Housing Admin
East Campus Utility Plant
East Campus Parking
Holiday Court
Radiation Oncology
Ratner
RGRF
Shiley
Trailer 311
Thornton

We thank you for your patience and will update this page as more information becomes available.
11:01:46, 22 September 2016

Update: We are continuing to investigate a wired and wireless network performance issue in the buildings listed below. The networks are up but may experience slow or intermittent connectivity. This issue may also cause slow PROTECTED/GUEST wireless for all Health Sciences networks (but not wired networks or other SSIDs).

Cancer Center
East Campus Housing Admin
East Campus Utility Plant
East Campus Parking
Holiday Court
Radiation Oncology
Ratner
RGRF
Shiley
Trailer 311
Thornton

We thank you for your patience and will update this page as more information becomes available.
10:32:34, 22 September 2016

Incident report: We are currently investigating a wired and wireless network performance issue in the buildings listed below. The networks are up but may experience slow or intermittent connectivity. This issue may also cause slow PROTECTED/GUEST wireless for all Health Sciences networks (but not wired networks or other SSIDs).

Cancer Center
East Campus Housing Admin
East Campus Utility Plant
East Campus Parking
Holiday Court
Radiation Oncology
Ratner
RGRF
Shiley
Trailer 311
Thornton

We thank you for your patience and will update this page as more information becomes available.
09:50:30, 22 September 2016

Contact for this incident report: acthelp@ucsd.edu

This incident has been open for about 5 days

Datacenter Cooling Issues

Status: in progress

Incident report: ITS has suffered a partial cooling outage in our primary datacenter. All production services are up and running, but to reduce cooling load some services have had their capacity reduced or have been failed over to our backup datacenter. You may experience reduced performance from some applications and email delivery may be delayed while we work with the A/C vendor to get cooling fully restored.

Thank you for your patience as we work to resolve this issue.
07:51:11, 27 September 2016

Contact for this incident report: acthelp@ucsd.edu

This incident has been open for about 6 hours

Incident History

TritonEd Outage

Status: Closed

Update: All problems with TritonEd have been resolved.

If you continue to experience problems or have any questions, please contact the ITS Service Desk at acms-help@ucsd.edu or 858-534-2267.

Thank you
15:41:55, 26 September 2016

Email Outage

Status: Closed

Update: The issues with email have been resolved. If you are still having issues please contact the ITS help desk 858-534-1853. Sorry for the inconvenience.
14:04:24, 21 September 2016