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Maintenance: <UC Learning Center> <Nov 17 8pm to Nov 18 4am>

Status: in progress

Incident report: The UC Learning Center will be offline from 8 PM on Friday, November 17 until 4 AM on Saturday, November 18 for planned maintenance. Please visit https://blink.ucsd.edu/HR/training/uclc/upgrade.html for more information.
14:44:53, 16 November 2017

Contact for this incident report: servicedesk@ucsd.edu

This incident has been open for about 2 days

SIO Backbone and Firewall Migration - Nov 20th 2100

Status: info

Incident report: We have completed the installation and testing of a new high-capacity backbone network and firewall infrastructure and are ready to begin migration activities.

START: 9:00PM Monday, November 20, 2017
STOP: 2:00AM Tuesday, November 21, 2017

SCOPE: Backbone upgrade of SIO. Migration to Aggregation Layer router and firewall

IMPACT: All wired and wireless network traffic to and from UCSD networks in the SIO area of campus will experience network outages during the upgrade window, as follows:

9:00PM - 10:00PM - Network cutover/outage window

10:00PM - 11:00PM - Sysadmin troubleshooting - please see Zoom info below

11:00PM - 2:00AM - Overflow for unexpected issues.

Buildings impacted :

All Buildings at SIO
* Except for the SIO-Colo which is not part of this upgrade and will not be impacted.

WE NEED YOUR SUPPORT

If you are a sysadmin responsible for networks and systems located at SIO, then please:

Help us get the word out by forwarding this notice on to your customers.
Join the Zoom session for troubleshooting the night of the migration, from 10PM-11PM :

Meeting URL: https://ucsd.zoom.us/j/4917551357

Dial: +1 408 638 0968 (US Toll)
+1 646 558 8656 (US Toll)
Meeting ID: 491 755 1357

We STRONGLY RECOMMEND troubleshooting your networks and systems during the 10PM-11PM downtime window, rather than waiting to discover issues the morning following the upgrades.

See our Network Migration Hub website for a complete breakdown of this project and capabilities and benefits of the new infrastructure.

ADDITIONAL NOTES

This outage will not impact the campus voice/phone service at SIO.

Wired and wireless connectivity is expected to be restored by 10:00PM.

If you have questions regarding the upgrades, please contact Ryan Sullivan at rasullivan@ucsd.edu , Dave Rapp at drapp@ucsd.edu or Jason Borinski at jborinski@ucsd.edu. If you would like to report issues following the upgrade, please open an incident with the ITS Service Desk by email: servicedesk@ucsd.edu or calling 858-246-4357/x6Help.

14:55:50, 14 November 2017

Contact for this incident report: servicedesk@ucsd.edu

This incident has been open for about 4 days

Incident History

Maintenance: Node-M Backbone and Firewall Migration - 15 Nov 2300

Status: Closed

Update: This maintenance was completed successfully.
07:56:08, 16 November 2017

Service Desk hours today

Status: Closed

Update: Service Desk hours have returned to normal. Thank you for you patience
07:40:00, 16 November 2017

Node-M Backbone and Firewall Migration 11/15/2017

Status: Closed

Update: Work complete as of approx. 3:30am.
03:38:18, 16 November 2017

Service Desk Phone System

Status: Closed

Update: All problems with the Service Desk phone system have been resolved.

If you continue to experience problems or have any questions, please contact the ITS Service Desk at servicedesk@ucsd.edu or 858-246-4357.

Thank you
18:20:11, 15 November 2017

URGENT Shutdown Down Applied Physics & Math Building

Status: Closed

Update: Power has been restored to AP&M.

If you continue to experience power problems or have any questions, please contact Facilities Management Customer Relations group at (858) 534-2930.

Thank you
18:11:16, 15 November 2017