Waitlisted Student Access Changes in Canvas Courses

Incident Report for ITS Network & Systems

Resolved

ITS has confirmed that the issues affecting Canvas have been resolved. Thank you for your patience as we worked to restore service. If you notice any additional issues or impact, please contact the ITS Service desk at https://support.ucsd.edu, support@ucsd.edu or at (858) 246-4357.
Posted Jan 14, 2026 - 15:40 PST

Monitoring

ITS has implemented a fix for the issues with Canvas. We are currently monitoring the situation to ensure our services have been restored. If you notice any additional issues or impact, please contact the ITS Service desk at https://support.ucsd.edu, support@ucsd.edu or at (858) 246-4357.
Posted Jan 14, 2026 - 09:59 PST

Investigating

ITS is investigating reports that some waitlisted students who should be enrolled in Canvas courses are not appearing in the student roster/people page, as expected. While current reports involve waitlisted students, the scope may extend to other enrollment updates.

Thank you for your patience as we continue our investigation. Additional details will be shared here as they become available. If you notice issues or additional impact, please contact the ITS Service Desk at https://support.ucsd.edu, support@ucsd.edu, or (858) 246-4357.
Posted Jan 13, 2026 - 13:20 PST
This incident affected: Academic Services.