Investigating - As of March 29, 2019, completing two-step login via phone calls to Chinese numbers (+86 country code) is temporarily not supported. This is due to a change in local regulations and our vendor is working on a resolution. Completing authentication via other means, such as push notification or passcode, is still available. Visit twostep.ucsd.edu for information on registering devices for two-step login.
Apr 3, 16:24 PDT

About This Site

Report a Problem: If you can't find a listing for a current issue, contact the ITS Service Desk - (858) 246-4357

Academic Services ? Operational
Business Services ? Operational
Network ? Operational
Communication and Collaboration ? Operational
Email ? Operational
Phones and Voicemail ? Operational
SSO ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
UC Learning Center upgrade Apr 26, 20:00 - Apr 27, 02:00 PDT
What: UC Learning Center upgrade
When: Friday 4/26/19

There will be a planned outage for a UC Learning Center upgrade, starting 8 p.m. Friday 4/26 and projected to end with the system back online at 2 a.m. 4/27.
Additional information about the UC Learning Center can be found at https://blink.ucsd.edu/HR/training/uclc/index.html
Posted on Apr 24, 11:09 PDT
Facilities Information System (FIS) May 10, 00:00 - May 20, 00:00 PDT
What: Facilities Information System (FIS) space data will be migrated and data will be frozen during the transition
When: Between May 10, 2019 and May 20, 2019

As a part of the Enterprise Systems Renewal (ESR) program, UC San Diego is implementing a new tool for Facilities Information Management (FIM). Between May 10 and May 20, Facilities Information System (FIS) space data will be migrated to the FIM system in the final stage of implementation. As a result, both FIS and FIM space data will be frozen during this transition. Moreover, FIS space data will be viewable only, while all other functions will remain available. After May 20, all space management functions will be performed in FIM. Non-space management functions in FIS, however, will remain active in FIS. For more details, go to https://plandesignbuild.ucsd.edu/planning/fim.html.
Posted on Apr 17, 12:02 PDT
Past Incidents
Apr 24, 2019
Resolved - All problems with ISIS have been resolved.


If you continue to experience problems or have any questions, please contact the ITS Service Desk at servicedesk@ucsd.edu or 858-246-4357.

Thanks again for your patience during the service outage.
Apr 24, 13:06 PDT
Identified - We are continuing to investigate this problem. There is no additional information to share at this time. Updates and additional details will be shared here once they become available.

If you do notice any additional outages or impacts, please contact the ITS Service Desk at servicedesk@ucsd.edu or 858-246-4357.

Thank you for your continued patience.
Apr 24, 11:21 PDT
Investigating - Our engineers are currently investigating possible issues with ISIS.

Some functions may be slow or unavailable at this time. Updates and additional details will be shared here once they become available.

If you do notice any additional outages or impacts, please contact the ITS Service Desk at servicedesk@ucsd.edu or 858-246-4357.

Thank you for your patience.
Apr 24, 09:48 PDT
Resolved - All problems with the TN4370 have been resolved.


If you continue to experience problems or have any questions, please contact the ITS Service Desk at servicedesk@ucsd.edu or 858-246-4357.

Thanks again for your patience during the service outage.
Apr 24, 12:47 PDT
Update - We are continuing to investigate this problem. There is no additional information to share at this time. Updates and additional details will be shared here once they become available.

If you do notice any additional outages or impacts, please contact the ITS Service Desk at servicedesk@ucsd.edu or 858-246-4357.

Thank you for your continued patience.
Apr 24, 11:34 PDT
Update - We are continuing to investigate this problem. There is no additional information to share at this time. Updates and additional details will be shared here once they become available.

If you do notice any additional outages or impacts, please contact the ITS Service Desk at servicedesk@ucsd.edu or 858-246-4357.

Thank you for your continued patience.
Apr 24, 10:59 PDT
Update - We are continuing to investigate this problem. There is no additional information to share at this time. Updates and additional details will be shared here once they become available.

If you do notice any additional outages or impacts, please contact the ITS Service Desk at servicedesk@ucsd.edu or 858-246-4357.

Thank you for your continued patience.
Apr 24, 10:25 PDT
Investigating - Our engineers are currently investigating possible issues with the following service:

*Mainframe

These services may be slow or not available at this time. Updates and additional details will be shared here once they become available.

If you do notice any additional outages or impacts, please contact the ITS Service Desk at servicedesk@ucsd.edu or 858-246-4357.

Thank you for your patience.
Apr 24, 09:51 PDT
Apr 23, 2019

No incidents reported.

Apr 22, 2019

No incidents reported.

Apr 21, 2019

No incidents reported.

Apr 20, 2019
Completed - The scheduled maintenance has been completed.
Apr 20, 04:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 15, 20:00 PDT
Scheduled - Fiber optic circuits cutovers are scheduled for the week of April 15th-19th. The work will be done in the evenings, 8PM to 4AM.

The cut over consists of a total of 45 fiber optic circuits in 3-5 evenings. A subset of them are the Health circuits listed below and will be migrated on the 16th:

CKT 1458 OC12 SDSC TO THORNTON IMAGING

CKT 1457 0C 12 SDSDC TO MED CTR IMAGING

CKT 1143 THORNTON TO 10300 CAMPUS PT DRIVE

CKT 1113 NODE M TO NODE L (THORNTON)

CKT 1652 8950 VIA LA JOLLA

CKT 1455 DWDM CAMPUS TO CONVOY TO HILLCREST.

Contact ITS-Service Desk at 858-246-4357 or servicedesk@ucsd.edu for questions.
Apr 8, 14:59 PDT
Apr 19, 2019
Resolved - All problems with the voice mail have been resolved. The voicemails that are in the queue will be delayed on delivery but will return to normal.

If you continue to experience problems or have any questions, please contact the ITS Service Desk at servicedesk@ucsd.edu or 858-246-4357.

Thanks again for your patience during the service outage.
Apr 19, 08:11 PDT
Update - Telecom engineers are working with the vendor to resolve the issues with voicemail. Customers can now leave messages which will go into a queue and be delivered when maintenance is completed. Please contact ITS Service Desk at (858)246-HELP(4357) or servicedesk@ucsd.edu if you have any questions or concerns.
Apr 18, 08:58 PDT
Identified - Our team has identified the issue affecting the campus Voice Mail system and is working to resolve it as quickly as possible. We will update this page as information becomes available. We apologize for the inconvenience.
Apr 17, 10:13 PDT
Apr 17, 2019
Resolved - All problems with ITS-PRO have been resolved.

If you continue to experience problems or have any questions, please contact the ITS Service Desk at servicedesk@ucsd.edu or 858-246-4357.

Thanks again for your patience during the service outage.
Apr 17, 12:36 PDT
Investigating - Our engineers are currently investigating possible issues with ITS-PRO. This service may be slow or not available at this time. Updates and additional details will be shared here once they become available.

If you do notice any additional outages or impacts, please contact the ITS Service Desk at servicedesk@ucsd.edu or 858-246-4357.

Thank you for your patience.
Apr 17, 12:04 PDT
Apr 16, 2019
Resolved - The issue affecting Canvas has been resolved. If you continue to experience problems or have any questions, please contact the ITS Service Desk at servicedesk@ucsd.edu or 858-246-4357.

Thanks again for your patience during the service outage.
Apr 16, 17:12 PDT
Update - We are continuing to work on a fix for this issue.
Apr 16, 17:10 PDT
Identified - Our team has identified an issue with logging into Canvas and are working with other campus teams to resolve it as quickly as possible. We will update this page as information becomes available. We apologize for the inconvenience.
Apr 16, 16:47 PDT
Completed - The scheduled maintenance has been completed.
Apr 16, 08:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 16, 07:00 PDT
Scheduled - ITS has scheduled the following maintenance:

START: 2019-04-16
STOP: 2019-04-16

IMPACT:
The following ports/services will be blocked from the Internet, to SDSC, starting on April 16th, 2019:
-UDP 161-(SNMP)
-TCP 515-(lpr)
-TCP 15-(netstat)
-TCP 23-(telnet)
-UDP 69-(tftp)
-UDP 1900-(UPnP)
-UDP 5353-(Multicast DNS)
-UDP 389-(LDAP)
-UDP 514-(syslog)
-TCP/UDP 42-(Microsoft WINS)
-TCP/UDP 593-(Microsoft service port)
-TCP 53-(DNS Zone transfers-An exception will be created for our SDSC DNS servers)

Please contact ITS Service Desk at (858)246-HELP(4357) or servicedesk@ucsd.edu if you have any questions or concerns.
Apr 3, 12:34 PDT
Apr 15, 2019
Resolved - Voice Mail to Email message delivery was delayed this morning. Voice Mail to Email messages should now be delivering as normal.

We apologize for the inconvenience.

Please contact ITS Service Desk if any further issues at servicedesk@ucsd.edu or 858-246-4357 (6HELP).
Apr 15, 11:24 PDT
Apr 14, 2019

No incidents reported.

Apr 13, 2019

No incidents reported.

Apr 12, 2019
Resolved - All problems with the AD password reset tool have been resolved.

If you continue to experience problems or have any questions, please contact the ITS Service Desk at servicedesk@ucsd.edu or 858-246-4357.

Thanks again for your patience during the service outage.
Apr 12, 12:19 PDT
Update - We are continuing to investigate this problem. There is no additional information to share at this time. Updates and additional details will be shared here once they become available.

If you do notice any additional outages or impacts, please contact the ITS Service Desk at servicedesk@ucsd.edu or 858-246-4357.

Thank you for your continued patience.
Apr 12, 11:22 PDT
Identified - Our programmers are currently investigating possible issues with the following service:

*AD password reset / password.ucsd.edu

The business systems option and the personal information option to reset AD passwords return the 404 error. The AD option is functional.

If you do notice any additional outages or impacts, please contact the ITS Service Desk at servicedesk@ucsd.edu or 858-246-4357.

Thank you for your patience.
Apr 12, 10:49 PDT
Resolved - The issue affecting student application TritonEd /Blackboard has been resolved. Users still experiencing difficulties are asked to restart their web browser. For further assistance please contact the Service Desk at (858)246-HELP(4357) or via email at servicedesk@ucsd.edu. We thank you for your patience.
Apr 12, 10:00 PDT
Identified - Our team has identified intermittent slowness with Blackboard and are working to resolve it as quickly as possible. We will update this page as information becomes available. We apologize for the inconvenience.
Apr 11, 12:14 PDT
Apr 10, 2019

No incidents reported.