Monitoring - The issues with voicemail on x 46245 have been resolved, you will no longer need to dial 9 to enable touch tone sender before entering the extension of the voice mailbox to access. We are sorry for any inconvenience this may have caused. Please contact us at (858) 246-4357 if you have any questions or concerns.
May 24, 08:02 PDT
Identified - Our team has identified the issue with voicemail access and is working on a resolution. This issue is affecting voicemail on x46245 only - users with voicemail on x48000 should be unaffected. For users on x46245, a workaround is to dial 9 to enable Touch Tone Sender on campus phones before entering the extension of the voice mailbox to access. We will update this page as more information becomes available. Thank you for your patience.
May 3, 13:32 PDT
Investigating - Our team is investigating an issue affecting campus voicemail access and is working to resolve it as quickly as possible. We will update this page as information becomes available. We apologize for the inconvenience.
May 3, 10:47 PDT

About This Site

Report a Problem: If you can't find a listing for a current issue, contact the ITS Service Desk - (858) 246-4357

Academic Services   ? Operational
Business Services   ? Operational
Network   ? Operational
Communication and Collaboration   ? Operational
Email   ? Operational
Phones and Voicemail   ? Operational
SSO   ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
May 27, 2018

No incidents reported today.

May 26, 2018

No incidents reported.

May 25, 2018
Resolved - This incident has been resolved.
May 25, 07:58 PDT
Identified - UC Learning Center - Important TLS 1.0/1.1 Disablement Notice

SumTotal Systems is requiring an upgrade to TLS 1.2 or higher for your site, to align with industry best practices for security and data integrity. This notification contains information pertaining to SumTotal Systems' disablement of the TLS 1.0 and 1.1 encryption protocols.

What is the change?
TLS 1.0 and 1.1 encryption protocols will be disabled on our data center, which will prevent customers still using these TLS versions from accessing their SumTotal applications. Most modern up to date web browsers already support TLS 1.2. If you are using such a web browser you are likely already using TLS 1.2.

How will customers be impacted?
After SumTotal Systems disables TLS 1.0 and 1.1, any inbound connections that rely on TLS 1.0 or 1.1 will fail. This includes end-user web browsers as well as any programmatic API calls.
Note: If you are not using the current version of your Web browser, please take a few moments to upgrade it now. Browsers released prior to 2014 may not support TLS 1.2. You can check your browser's TLS support by visiting https://www.howsmyssl.com/ or review the attachments.

How can customers avoid a service disruption?
The action required by your organization will depend on
1. which web browser versions your end-users are using to connect to SumTotal's applications and
2. if your organization is currently utilizing SumTotal's Web Services API
Please review our web browser compatibility list (attached) and ensure your end users are not using unsupported web browsers. Also, please consult those in your organization who control/manage API calls to your SumTotal application to ensure these calls are being done via compatible client agents.

When is this happening?
This change has been tested and implemented in our development labs as well as our PCI High Security environment. SaaS and hosted environments will be implemented per the following schedule:

All Stage: April 13, 2018
All Production: May 12, 2018

Please contact ASK for further information or questions at lms-support@ucsd.edu or https://ask.ucsd.edu
May 3, 11:45 PDT
May 24, 2018
PPS
Resolved - All problems with the listed service have been resolved.

* PPS

If you continue to experience problems or have any questions, please contact the ITS Service Desk at servicedesk@ucsd.edu or 858-246-4357.

Thanks again for your patience during the service outage.
May 24, 13:08 PDT
Investigating - We are currently investigating an issue affecting PPS access through the Mainframe. PPS access through the Web is unaffected and should still be available for use.

We sincerely apologize for any inconveniences this may cause, and will continue updating this page as more information becomes available. Please don't hesitate to contact the Service Desk at (858) 246-4357 if you have any questions or concerns.
May 24, 09:41 PDT
Resolved - The issue affecting access to applications on the Mainframe has been resolved. Thank you for your patience. Please don't hesitate to contact the Service Desk at (858) 246-4357 if you experience any further issues.
May 24, 10:15 PDT
Investigating - We are currently investigating an issue affecting access to applications on the Mainframe. The following applications may be slow or unavailable at this time:

PPS
ISIS
IFIS

We sincerely apologize for any inconveniences this may cause, and will continue updating this page as more information becomes available. Please don't hesitate to contact the Service Desk at (858) 246-4357 if you have any questions or concerns.
May 24, 09:57 PDT
May 23, 2018
Resolved - All problems with the listed services have been resolved.

PPS Web functions
Web Merit

If you continue to experience problems or have any questions, please contact the ITS Service Desk at servicedesk@ucsd.edu or 1-858-246-4357.

Thanks again for your patience during the service outage.
May 23, 17:55 PDT
Identified - Our vendor is investigating problems with the following:

PPS Web functions
Web Merit

These services may continue to be slow or not available at this time. Additional updates and additional details will be shared here once they become available.

If you do notice any additional outages or impacts, please contact the ITS Service Desk at servicedesk@ucsd.edu or 858-246-4357.

Thank you for your continued patience.
May 23, 15:59 PDT
Resolved - All problems with the listed service have been resolved.

* TritonEd

TritonEd was offline between approximately 6:30PM and 10PM on 5/22/2018

If you continue to experience problems or have any questions, please contact the ITS Service Desk at servicedesk@ucsd.edu or 858-246-4357.

Thank you again for your patience during the service outage.
May 23, 08:57 PDT
Investigating - Our engineers are currently investigating performance issues with TritonEd. These services may be slow or unavailable at this time. Updates and additional details will be shared here once they become available. If you do notice any additional outages or impacts, please contact the ITS Service Desk at servicedesk@ucsd.edu or 858-246-4357. Thank you for your patience.
May 23, 07:51 PDT
May 22, 2018
The Service Desk phone line was unavailable between 12:15 PM and 1:15 PM today due to maintenance. We are sorry for any inconvenience this may have caused. Please contact us at (858) 246-4357 if you have any questions or concerns.
May 22, 13:43 PDT
May 21, 2018

No incidents reported.

May 20, 2018

No incidents reported.

May 19, 2018

No incidents reported.

May 18, 2018

No incidents reported.

May 17, 2018

No incidents reported.

May 16, 2018

No incidents reported.

May 15, 2018

No incidents reported.

May 14, 2018

No incidents reported.

May 13, 2018

No incidents reported.