All Systems Operational

About This Site

Report a Problem: If you can't find a listing for a current issue, contact the ITS Service Desk - (858) 246-4357

Academic Services ? Operational
Business Services ? Operational
Network ? Operational
Communication and Collaboration ? Operational
Email ? Operational
Phones and Voicemail ? Operational
SSO ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
ITS has scheduled the following maintenance:

START: Tuesday 8/18/20 4:00 AM
STOP: Tuesday 8/18/20 4:30 AM

IMPACT: Brief interruption of Loss of wired and wireless network connectivity to devices connected to rsnt-muir-tuolomne-sn-3850-48 for a duration of 15 to 20 minutes.

Upgrade software code and reload switch to resolve software bug issue

Please contact ITS Service Desk at (858)246-HELP(4357) or servicedesk@ucsd.edu if you have any questions or concerns.
Posted on Aug 18, 04:30 PDT
ITS has scheduled the following maintenance:

START: Tuesday 8/18/20 4:30 AM
STOP: Tuesday 8/18/20 5:00 AM

IMPACT: Brief interruption of Loss of wired and wireless network connectivity to devices connected to rsnt-muir-tuolomne-sn-3850-48 for a duration of 15 to 20 minutes.


Please contact ITS Service Desk at (858)246-HELP(4357) or servicedesk@ucsd.edu if you have any questions or concerns.
Posted on Aug 10, 08:03 PDT
ITS has scheduled the following maintenance:

START: Thursday 8/20/20 at 5:00 AM
STOP: Thursday 8/20/20 at 5:00 AM

IMPACT: Brief interruption of Loss of wired and wireless network connectivity to devices connected to n-preuss-f-srvr-rm-3850-24 for a duration of 15 to 20 minutes.

Please contact ITS Service Desk at (858)246-HELP(4357) or servicedesk@ucsd.edu if you have any questions or concerns.
Posted on Aug 10, 13:14 PDT
ITS has scheduled the following maintenance:

START: Tuesday 8/18/20 5:00 AM
STOP: Tuesday 8/18/20 5:30 AM

IMPACT: Brief interruption of Loss of wired and wireless network connectivity to devices connected to n-preuss-bldg-f-north-3850-24 for a duration of 15 to 20 minutes.

Please contact ITS Service Desk at (858)246-HELP(4357) or servicedesk@ucsd.edu if you have any questions or concerns.
Posted on Aug 10, 12:24 PDT
ITS Datacom/Network Monitoring has scheduled the following network maintenance:

WHAT: Reload network switch rsnt-muir-tuolomne-ss-3850-stk

WHEN: Thursday Aug 20, 2020 at 4 AM

SCOPE: Upgrade the IOS code and reload the switch to resolve a software bug issue

IMPACT: Loss of wired and wireless network connectivity to network switch rsnt-muir-tuolomne-ss-3850-stk for approx 30 minutes.

Please contact ITS Service Desk at (858)246-HELP(4357) or servicedesk@ucsd.edu if you have any questions or concerns.
Posted on Aug 5, 11:18 PDT
ITS-Datacom/Network Monitoring has scheduled the following maintenance:

WHAT: Reload network switch rsnt-muir-tuolomne-te-3850-48
WHEN: Thursday Aug 20, 2020 at 4:30 AM
SCOPE: Reload the switch to upgrade the IOS software code to resolve a software bug issue
IMPACT: Loss of wired and wireless network connectivity to rsnt-muir-tuolomne-te-3850-48 for approx 30 minutes.
Posted on Aug 20, 04:30 PDT
ITS Datacom/Network Monitoring has scheduled the following network maintenance:

WHAT: Reload network switch rsnt-muir-tuolomne-se-3850-48
WHEN: Tuesday Aug 25, 2020 at 4 AM
SCOPE: Upgrade the IOS code and reload the switch to resolve a software bug issue.
IMPACT: Loss of wired and wireless network connectivity to network switch rsnt-muir-tuolomne-se-3850-48 for approx 30 minutes.
Posted on Aug 5, 13:39 PDT
ITS-Datacom/Network Monitoring has scheduled the following maintenance:

WHAT: Reload network switch rsnt-muir-tuolomne-sw-3850-stk
WHEN: Tuesday Aug 25, 2020 at 4:30 AM
SCOPE: Upgrade the IOS code and reload the switch to resolve a software bug issue.
IMPACT: Loss of wired and wireless network connectivity to network switch rsnt-muir-tuolomne-sw-3850-stk for approx 30 minutes.

Please contact ITS Service Desk at (858)246-HELP(4357) or servicedesk@ucsd.edu if you have any questions or concerns.
Posted on Aug 5, 14:19 PDT
ITS Datacom/Network Monitoring Team has scheduled the following network maintenance:

WHAT: Reload rsnt-sixth-bldg-c-708-3850-12x-dist network switch

WHEN: Tuesday 8/25/20 5:00 AM

SCOPE: Upgrade software code and reload switch to resolve software bug issue

IMPACT: Loss of wired and wireless network connectivity to devices connected to rsnt-sixth-bldg-c-708-3850-12x-dist for a duration of 15 to 20 minutes.

Please contact ITS Service Desk at (858)246-HELP(4357) or servicedesk@ucsd.edu if you have any questions or concerns.
Posted on Aug 12, 11:36 PDT
ITS has scheduled the following maintenance:

START: Thursday 8/27/20 4:00 AM
STOP: Thursday 8/27/20 4:30 AM

IMPACT: Brief interruption of Loss of wired and wireless network connectivity to devices connected to rsnt-muir-tuolomne-tn-3850-48 for a duration of 15 to 20 minutes.

Please contact ITS Service Desk at (858)246-HELP(4357) or servicedesk@ucsd.edu if you have any questions or concerns.
Posted on Aug 10, 07:58 PDT
ITS has scheduled the following maintenance:

START: Thursday 8/27/20 4:30 AM
STOP: Thursday 8/27/20 5:00 AM

IMPACT: Brief interruption of Loss of wired and wireless network connectivity to devices connected to rsnt-muir-tuolomne-tw-3850-stk for a duration of 15 to 20 minutes.

Please contact ITS Service Desk at (858)246-HELP(4357) or servicedesk@ucsd.edu if you have any questions or concerns.
Posted on Aug 10, 08:00 PDT
ITS Datacom/Network Monitoring Team has scheduled the following network maintenance:

WHAT: Reload rsnt-fleet-meteor-3850-12x-dist network switch

WHEN: Thursday 8/27/20 5:00 AM

SCOPE: Upgrade software code and reload switch to resolve software bug issue

IMPACT: Loss of wired and wireless network connectivity to devices connected to rsnt-fleet-meteor-3850-12x-dist for a duration of 15 to 20 minutes.

Please contact ITS Service Desk at (858)246-HELP(4357) or servicedesk@ucsd.edu if you have any questions or concerns.
Posted on Aug 12, 11:38 PDT
ITS Datacom/Network Monitoring Team has scheduled the following network maintenance:

WHAT: Reload rsnt-mtthws-sixth-lodge-3850-12x-dist network switch
WHEN: Tuesday 9/1/20 4:00 AM
SCOPE: Upgrade software code and reload switch to resolve software bug issue

IMPACT: Loss of wired and wireless network connectivity to devices connected to rsnt-mtthws-sixth-lodge-3850-12x-dist for a duration of 15 to 20 minutes.

Please contact ITS Service Desk at (858)246-HELP(4357) or servicedesk@ucsd.edu if you have any questions or concerns.
Posted on Aug 13, 10:29 PDT
ITS Datacom/Network Monitoring Team has scheduled the following network maintenance:

WHAT: Reload a-erc-greathall-6-2-3850-48 network switch
WHEN: Tuesday 9/1/20 4:30 AM
SCOPE: Upgrade software code and reload switch to resolve software bug issue

IMPACT: Loss of wired and wireless network connectivity to devices connected to a-erc-greathall-6-2-3850-48 for a duration of 15 to 20 minutes.

Please contact ITS Service Desk at (858)246-HELP(4357) or servicedesk@ucsd.edu if you have any questions or concerns.
Posted on Aug 13, 10:21 PDT
ITS Datacom/Network Monitoring Team has scheduled the following network maintenance:

WHAT: Reload a-erc-reslife-3-5-3850-48 network switch
WHEN: Tuesday 9/1/20 5:00 AM
SCOPE: Upgrade software code and reload switch to resolve software bug issue

IMPACT: Loss of wired and wireless network connectivity to devices connected to a-erc-reslife-3-5-3850-48 for a duration of 15 to 20 minutes.


Please contact ITS Service Desk at (858)246-HELP(4357) or servicedesk@ucsd.edu if you have any questions or concerns.
Posted on Aug 13, 10:20 PDT
Past Incidents
Aug 15, 2020
Completed - The scheduled maintenance has been completed.
Aug 15, 12:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 15, 08:00 PDT
Scheduled - ITS has scheduled the following maintenance:

When: 8/15/2020 from 8 AM to 12 PM
What: End Point Management team will upgrade ACT-ADCOM server to server 2019

Per approve ITS change request CHG0031584 the End Point management team will work with the Applications team to upgrade the Operating System on ACT-ADCOM from Server 2008 (End of Life) to Server 2019.

Please make sure you close any open files before this begins as the server will not be available during this time. This includes the following drive letters: Y/R/M/L.

Please contact ITS Service Desk at (858)246-HELP(4357) or servicedesk@ucsd.edu if you have any questions or concerns.
Aug 11, 17:01 PDT
Aug 14, 2020

No incidents reported.

Aug 13, 2020
Completed - The scheduled maintenance has been completed.
Aug 13, 05:20 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 13, 05:00 PDT
Scheduled - ITS-Datacom/Network Monitoring has scheduled the following network maintenance.

WHAT: Reload wan-unex-grnwich-2-1-2960x-stk-1 network switch

WHEN: Thursday 8/13/20 5:00 AM

SCOPE: Reload network switch to reestablish switch stack priority issue

IMPACT: Loss of wired and wireless network connectivity to devices connected to wan-unex-grnwich-2-1-2960x-stk-1 for a duration of 15 to 20 minutes.

Please contact ITS Service Desk at (858)246-HELP(4357) or servicedesk@ucsd.edu if you have any questions or concerns.
Aug 10, 08:37 PDT
Completed - The scheduled maintenance has been completed.
Aug 13, 04:20 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 13, 04:00 PDT
Scheduled - ITS Datacom/Network Monitoring Team has scheduled the following network maintenance.

WHAT: Reload rsnt-wrrn-goldberg-3850-12 network switch

WHEN: Thursday 8/13/20 4:00 AM

SCOPE: Upgrade software code and reload switch to resolve software bug issue

IMPACT: Loss of wired and wireless network connectivity to devices connected to rsnt-wrrn-goldberg-3850-12 for a duration of 15-20 minutes.

Please contact ITS Service Desk at (858)246-HELP(4357) or servicedesk@ucsd.edu if you have any questions or concerns.
Aug 4, 11:41 PDT
Aug 12, 2020
Completed - The scheduled maintenance has been completed.
Aug 12, 22:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 12, 18:00 PDT
Scheduled - When: 8/19/2020 from 6PM to 10 PM

We are performing some maintenance on act.ucsd.edu back-end servers, which should not impact act.ucsd.edu itself. Users may experience a brief interuption in service during the maintenance period.

In case of any issue, please contact the Service Desk.
Aug 5, 15:07 PDT
Resolved - All problems with the listed service have been resolved.

*Email/Outlook

If you continue to experience problems or have any questions, please contact the ITS Service Desk at servicedesk@ucsd.edu or 858-246-4357.

Thanks again for your patience during the service outage.
Aug 12, 08:15 PDT
Investigating - Our engineers are currently investigating possible issues with the following service:

*Email/Outlook


These services may be slow or not available at this time. Updates and additional details will be shared here once they become available.

If you do notice any additional outages or impacts, please contact the ITS Service Desk at servicedesk@ucsd.edu or 858-246-4357.

Thank you for your patience.
Aug 12, 07:22 PDT
Aug 11, 2020
Completed - The scheduled maintenance has been completed.
Aug 11, 11:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 11, 10:00 PDT
Scheduled - ITS has scheduled the following maintenance:

START: Tuesday, August 11th-from 10:00 AM
STOP: Tuesday, August 11th-from 11:00 AM

IMPACT: Brief interruption of Loss of wired and wireless network connectivity to devices connected to these switches-each reload will last 15-20 minutes.

Please contact ITS Service Desk at (858)246-HELP(4357) or servicedesk@ucsd.edu if you have any questions or concerns.
Aug 10, 12:22 PDT
Completed - The scheduled maintenance has been completed.
Aug 11, 04:50 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 11, 04:30 PDT
Scheduled - ITS Datacom/Network Monitoring Team has scheduled the following network maintenance.

WHAT: Reload rsnt-wrrn-black-3850-12 network switch

WHEN: Tuesday 8/11/20 4:30 AM

SCOPE: Upgrade software code and reload switch to resolve software bug issue

IMPACT: Loss of wired and wireless network connectivity to devices connected to rsnt-wrrn-black-3850-12 for a duration of 15-20 minutes.


Please contact ITS Service Desk at (858)246-HELP(4357) or servicedesk@ucsd.edu if you have any questions or concerns.
Aug 4, 11:39 PDT
Completed - The scheduled maintenance has been completed.
Aug 11, 04:20 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 11, 04:00 PDT
Scheduled - ITS has scheduled the following maintenance:

WHAT: Reload rsnt-wrrn-brennen-3850-12 network switch

WHEN: Tuesday 8/11/20 4:00 AM

SCOPE: Upgrade software code and reload switch to resolve software bug issue

IMPACT: Loss of wired and wireless network connectivity to devices connected to rsnt-wrrn-brennen-3850-12 for a duration of 15-20 minutes.

Please contact ITS Service Desk at (858)246-HELP(4357) or servicedesk@ucsd.edu if you have any questions or concerns.
Aug 4, 11:32 PDT
Aug 10, 2020
Resolved - The issue affecting the various student applications has been resolved. Users still experiencing difficulties are asked to restart their web browser. For further assistance please contact the Service Desk at (858)246-HELP(4357) or via email at servicedesk@ucsd.edu. We thank you for your patience.
Aug 10, 21:48 PDT
Investigating - We are currently investigating an issue affecting student applications including TritonLink WebReg and EASy. Access to these sites may be slow or unavailable during this time; please monitor this page for updates on the situation. We apologize for the inconvenience.
Aug 10, 21:05 PDT
Aug 9, 2020

No incidents reported.

Aug 8, 2020
Completed - The scheduled maintenance has been completed.
Aug 8, 21:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 8, 18:00 PDT
Scheduled - IT Services has scheduled network maintenance on Saturday, Aug 8, 2020 from 6:00 to 9:00 p.m. to replace hardware and migrate all building uplinks to the new hardware. As a result, all wired and wireless network traffic to and from buildings connected to Node-V will experience network outages at this time. Campus voice/phone service in these buildings will not be affected. The buildings impacted include the following:

Biomed Library
BSB / BSB-Deans Office
BSB NCMIR/Ellisman Lab
CMM-East
CMM-West
CNCB (CMG)
FMRI-Keck
Leichtag
MTF Buildings
Stein
Aug 6, 10:17 PDT
Aug 7, 2020
Completed - The scheduled maintenance has been completed.
Aug 7, 12:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 7, 08:00 PDT
Scheduled - UPS batteries will be replaced as part of normal maintenance for Node J on August 7, 2020 from 8 a.m. to 12 p.m. Systems and applications are expected to operate normally while the maintenance is in progress, which is not expected to result in loss of power. If there is an issue, buildings/locations listed below could be impacted:

Sanford Consortium
North Campus Info Booth
Outback Adventures
TPCN and TPCS

Please note the TPCS data center, however, is not served by Node J, so the data center is not expected to be impacted by the work.
Aug 6, 10:16 PDT
Aug 6, 2020
Resolved - All problems with the listed service have been resolved.

*PPS

If you continue to experience problems or have any questions, please contact the ITS Service Desk at servicedesk@ucsd.edu or 858-246-4357.

Thanks again for your patience during the service outage.
Aug 6, 08:41 PDT
Investigating - Access to PPS historical data is currently unavailable. UCOP is working on resolving the issue. We are sorry for any inconvenience this may cause. Please check back for updates.
Aug 3, 10:51 PDT
Resolved - All problems with the listed service have been resolved.

*Kaltura

If you continue to experience problems or have any questions, please contact the ITS Service Desk at servicedesk@ucsd.edu or 858-246-4357.

Thanks again for your patience during the service outage.
Aug 6, 08:34 PDT
Investigating - Kaltura, the video delivery system for the Media Gallery and My Media tools in Canvas, is investigating an issue affecting their services. Videos uploaded into the system (including Zoom cloud recordings) may be delayed in appearing in My Media at this time. For the fastest updates, please check https://status.kaltura.com/. We apologize for the inconvenience.
Aug 5, 16:09 PDT
Completed - The scheduled maintenance has been completed.
Aug 6, 06:30 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 6, 05:30 PDT
Scheduled - IT Services Networking team will be making some changes to our OSPFv2 routing on August 6, 2020 from 5:30 to 6:30 a.m. to correct an issue that occurred on July 30. More specifically, the issue involved a reload of the out-of-band 4506 that caused the default route to disappear on the Resnet-6807-VSSes. During this time, there is a possibility that the Resnet-6807-VSS could lose the default route, which would then affect N-S traffic from Resnet to the Internet, however great effort is being taken to minimize the possibility of further issues.
Aug 5, 15:05 PDT
Completed - The scheduled maintenance has been completed.
Aug 6, 04:50 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 6, 04:30 PDT
Scheduled - ITS Datacom/Network Monitoring Team has scheduled the following network maintenance

WHAT: Reload wan-grnwich-4-1-wrlss-3850-24 network switch

WHEN: Thursday, 8/6/20 at 4:30 AM

SCOPE: Upgrade software code and reload switch to resolve software bug issue

IMPACT: Loss of wired and wireless network connectivity to devices connected to wan-grnwich-4-1-wrlss-3850-24 for a duration of 15 to 20 minutes.
Please contact ITS Service Desk at (858)246-HELP(4357) or servicedesk@ucsd.edu if you have any questions or concerns.
Aug 3, 14:21 PDT
Completed - The scheduled maintenance has been completed.
Aug 6, 04:20 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 6, 04:00 PDT
Scheduled - ITS Datacom/Network Monitoring Team has scheduled the following network maintenance.

WHAT: Reload wan-dunhill-3850-24 network switch

WHEN: Thursday, 8/6/20 4:00 AM

SCOPE: Upgrade software code and reload switch to resolve software bug issue

IMPACT: Loss of wired and wireless network connectivity to devices connected to wan-dunhill-3850-24 switch for a duration of 15-20 minutes.

Please contact ITS Service Desk at (858)246-HELP(4357) or servicedesk@ucsd.edu if you have any questions or concerns.
Aug 3, 12:48 PDT
Aug 5, 2020
Resolved - All problems with the listed service have been resolved.

*Real Portal

If you continue to experience problems or have any questions, please contact the ITS Service Desk at servicedesk@ucsd.edu or 858-246-4357.

Thanks again for your patience during the service outage.
Aug 5, 20:04 PDT
Update - We are continuing to investigate this issue.
Aug 5, 19:59 PDT
Investigating - Our engineers are currently investigating possible issues with the following service:

*Real Portal


These services may be slow or not available at this time. Updates and additional details will be shared here once they become available.

If you do notice any additional outages or impacts, please contact the ITS Service Desk at servicedesk@ucsd.edu or 858-246-4357.

Thank you for your patience.
Aug 5, 19:59 PDT
Resolved - The wireless network outage affecting Revelle College has been resolved. For further assistance please contact the Service Desk at (858)246-HELP(4357) or via email at servicedesk@ucsd.edu. We thank you for your patience.
Aug 5, 08:49 PDT
Monitoring - ITS and Cisco engineers resolved the wireless outage late last night and are now monitoring the network to ensure its stability. If you are living in one of the affected areas and are still experiencing problems, please contact the ITS Service Desk at (858)246-HELP(4357), via email at servicedesk@ucsd.edu, or through our portal at https://support.ucsd.edu/services. Thank you for your patience during this outage.
Jul 29, 06:17 PDT
Update - We are continuing to investigate this issue. We apologize for the inconvenience and are working to resolve it as quickly as possible.
Jul 28, 18:30 PDT
Update - Cisco has brought multiple senior engineers to investigate the cause of this outage, and continues to make it a priority, but still has no answers.
Jul 28, 14:51 PDT
Update - We are continuing to investigate the problem causing the wireless outage in Revelle, Muir and Matthews Apartments.

We are working with Housing Dining Hospitality and the Registrar’s Office to identify several locations on campus where residential students can connect. So far we have:
• The area outside of 64 Degrees and Roger’s Market
• The dining deck outside of Pines
• All of the classrooms/lecture halls on the first level of Center Hall
• All of the classrooms/lecture halls in Peterson Hall

Your safety is our number one concern. As there could be many other students needing a safe place to connect, please make sure to do the following if you go to one of these locations:
• Wear a mask
• Practice safe distancing of at least 6 feet

If you have any questions or need to report additional issues, please contact the ITS Service Desk/ResNet at servicedesk.ucsd.edu, servicedesk@ucsd.edu, or 858-246-4357.
Jul 28, 12:21 PDT
Update - Many of the wireless access points in Muir and Revelle College areas, as well as Matthews Apartments are being impacted by this outage. Campus is working with Cisco to resolve the issue as soon as possible.
Jul 28, 08:42 PDT
Update - We are continuing to investigate this issue.
Jul 27, 15:24 PDT
Investigating - We are currently experiencing a wireless network outage affecting Revelle College. Affected buildings may have no connection or slow network performance until the issue has been resolved. We apologize for the inconvenience and are working to resolve it as quickly as possible.
Jul 27, 15:19 PDT
Aug 4, 2020
Completed - The scheduled maintenance has been completed.
Aug 4, 04:30 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 4, 04:00 PDT
Scheduled - ITS Datacom/Network Monitoring Team has scheduled the following network maintenance.

WHAT: Reload rsnt-wrrn-douglas-3850-12 distribution network switch

WHEN: Tuesday 8/4/20 at 4:00 AM

SCOPE: Upgrade software code and reload switch to resolve software bug issue

IMPACT: Loss of wired and wireless network connectivity to devices connected to rsnt-wrrn-douglas-3850-12 distribution switch for a duration of 20-30 minutes.

Please contact ITS Service Desk at (858)246-HELP(4357) or servicedesk@ucsd.edu if you have any questions or concerns.
Jul 29, 11:45 PDT
Aug 3, 2020
Aug 2, 2020

No incidents reported.

Aug 1, 2020

No incidents reported.