Update - We are continuing to investigate this problem. We now know the following:

Services Impacted: Resnet-Protected and UCSD-Protected networks

Impact: Macbooks on Mac OS X Big Sur with the Cisco AnyConnect VPN Client installed

If your Macbook running Mac OS X Big Sur is unable to connect or crashes when connecting to the Resnet-Protected or UCSD-Protected networks, please try uninstalling the Cisco AnyConnect VPN Client using the uninstaller. The uninstaller is located in the folder Applications > Cisco.

If you do notice any additional outages or impacts, please contact the ITS Service Desk at servicedesk@ucsd.edu or 858-246-4357.

Thank you for your continued patience.
Oct 22, 12:43 PDT
Update - We are continuing to work on a fix for this issue.
Oct 21, 11:36 PDT
Identified - We are continuing to investigate this problem. We now know the following:

Other Services Impacted: Sixth College Networks

Impact: Macbooks with Big Sur and Catalina as OS

These services may continue to be slow or not available at this time. Additional updates and additional details will be shared here once they become available.

If you do notice any additional outages or impacts, please contact the ITS Service Desk at servicedesk@ucsd.edu or 858-246-4357.

Thank you for your continued patience.
Oct 21, 11:17 PDT

About This Site

Report a Problem: If you can't find a listing for a current issue, contact the ITS Service Desk - (858) 246-4357

Academic Services ? Operational
Business Services ? Operational
Network ? Operational
Communication and Collaboration ? Operational
Email ? Operational
Phones and Voicemail ? Operational
SSO ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
WHAT: Reload network switch ctri-2-2-3850-stk
WHEN: Tuesday Oct 26, 2021 at 4 AM
SCOPE: Reload the switch to upgrade the IOS software code
IMPACT: Loss of wired and wireless network connectivity to network switch ctri-2-2-3850-stk for approx 30 minutes.
Posted on Oct 16, 10:21 PDT
ITS has scheduled the following maintenance:

START: Tuesday Oct 26,2021 at 4:30 AM
STOP: Tuesday Oct 26,2021 at 5:00 AM

SCOPE: Reload the switch to upgrade the IOS software code to resolve a software bug issue.
IMPACT: Loss of wired and wireless network connectivity to network switch m-cup-tes-3850-24 for approx 30 minutes.

Please contact ITS Service Desk at (858)246-HELP(4357) or servicedesk@ucsd.edu if you have any questions or concerns.
Posted on Oct 21, 11:44 PDT
ITS has scheduled the following maintenance:

START: 26 Oct 2021 @ 5:00am
STOP: 26 Oct 2021 @ 5:30am

IT Services will upgrade shibboleth service and users can expect a brief (15-30 second) interruption to new logins to act.ucsd.edu, including TritonLink. Users already logged in will not be logged out.

Please contact ITS Service Desk at (858)246-HELP(4357) or servicedesk@ucsd.edu if you have any questions or concerns.
Posted on Oct 25, 09:29 PDT
ITS Office of Information Assurance Security Engineering and Services group has scheduled the following network maintenance:

START:  6:00 Wednesday, October 27
STOP:  6:30 Wednesday, October 27
 
SCOPE:  Node N Firewall Cluster, this affects systems on East Campus
 
IMPACT: There should be no interruption as this is introducing the standby unit and no failover events will occur. This is just giving us back fault tolerance.
 
This is to replace a bad unit in the HA firewall cluster during the RMA process. The new unit has already been racked, cabled, and configured. We just need to re-introduce it into the cluster and active the data interfaces.
 
Please contact OIA Engineering (oia-eng@ucsd.edu) or myself directly if you have any questions or concerns.
Posted on Oct 20, 16:53 PDT
Past Incidents
Oct 25, 2021

No incidents reported today.

Oct 24, 2021

No incidents reported.

Oct 23, 2021
Completed - The scheduled maintenance has been completed.
Oct 23, 01:30 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 22, 21:30 PDT
Scheduled - What: Facilities Information Management System downtime
When: Oct 22, 2021, 07:30 PM PDT to Oct 22, 2021, 11:30 PM PDT

Facilities Information Management System will not be available on Friday, October 22nd, 2021 starting at 7:30PM PDT and ending at 11:30 PM PDT due to scheduled security maintenance work performed by IBM Cloud Delivery Services group.

Please contact ITS Service Desk at (858)246-HELP(4357) or servicedesk@ucsd.edu if you have any questions or concerns.
Oct 14, 18:57 PDT
Oct 22, 2021
Resolved - This incident has been resolved.
Oct 22, 19:56 PDT
Investigating - Our engineers are currently investigating possible wireless issues at the following locations:

CNT
CTRI
LJPC
MCC
Mesa Nueva
RGRF
Ratner

These services may be slow or not available at this time. Updates and additional details will be shared here once they become available.

If you do notice any additional outages or impacts, please contact the ITS Service Desk at servicedesk@ucsd.edu or 858-246-4357.

Thank you for your patience.
Oct 22, 10:37 PDT
Oct 21, 2021
Completed - The scheduled maintenance has been completed.
Oct 21, 22:32 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 21, 21:02 PDT
Scheduled - ITS Datacom Dept has scheduled the following maintenance:

WHAT: Reload noden-corey-6807
WHEN: Thursday October 21, 2021 from 9pm - 10:30pm
SCOPE: Resolve a Supervisor module synchronization issue
IMPACT: Loss of wired and wireless network connectivity for devices connected on noden-core-6807

Affected connections:
[core]n-distro--nc-core-20g-etherchannel
jacobs-20g-portchannel40
Po60-CTRI-Arista-MLAG
Po80-N-Nexus-9K-vpc-switch1
[edge]n-core--n-nexus5k-20g-etherchannel
Po70-N-Core--N-6840-t1/8
[core]n-core--preuss-p2p
[core]m-core--n-core
Po12-N-WLC-9800-40 te0/0/1
Po14-N-WLC-9800-40-BU te0/0/1
temp-5508-wlc
Po80-N-Nexus-9K-vpc-switch-2
[core]n-distro--nc-core-20g-etherchannel
jacobs-20g-portchannel40
Po60-CTRI-Arista-MLAG
Po12-N-WLC-9800-40 te0/0/3
[edge]n-core--n-nexus5k-20g-etherchannel
Po70-N-Core--N-6840-t1/16
Po14-N-WLC-9800-40-BU te0/0/3
[core]b-core--n-core
Po80-N-Nexus-9K-vpc-switch2
N-FW-2-Inside
N-FW-2-Outside

Po12 20GE-N-WLC-9800-40
Po14 20GE-N-WLC-9800-40-BU
Po20 20g-n-distro-portchannel--1/5 2/5
Po30 20g-n-core-n-nexus5k-10g-hosts
Po40 20g-jacobs-vss-portchannel--T1/6 T2/6
Po60 20G-N-Core--CTRI-Arista-MLAG
Po70 20GE-N-Core--N-6840-PRO-NAT-TMP
Po80 20g-nexus-9k-net-svcs-vpc

Tu0 Pim Register Tunnel (Encap) for RP 132.239.255.201
Vl10 [n-core]wireless-service-port
Vl41 [wrlss]guest
Vl42 [wrlss]device
Vl43 [wrlss]quarantine
Vl111 east-campus-door-locks
Vl113 freezer-motes
Vl115 police-devices
Vl639 [n]node-n-voip-clients-inside
Vl644 node-n-pharmacy
Vl926 node-n-voice-clients
Vl936 [n-core]wrlss-cntrllr-mgmt
Vl951 node-n-network-mgmt-space
Vl955 [wrlss]n-eduroam
Vl973 node-n-ap-mgmt
Vl1156 [ctri]cmig-Center for Multimodal Imaging and Genetics
Vl1616 [n]shiley-optime-outside
Vl1617 [n]indoor-gunshot-det-outside
Vl1618 hds-noden-cl-outside
Vl1620 Glaucoma Dept at Shiley
Vl1621 Shiley Eye Center VLAN
Vl1623 [n]building-management-systems-outside
Vl1624 [n]vivarium-outside
Vl1625 [n]johnson-controls-outside
Vl1627 bookstore-node-n-surveil-dvr-outside
Vl1628 node-n-administration-outside
Vl1630 [n]hdh-dig-signage-outside
Vl1631 [n]pgs-athena-park-outside
Vl1632 [n]pgs-mesa-w-park-outside
Vl1633 n-cancer-research-outside
Vl1634 [n]rmp-maxicom-ccu-outside
Vl1638 [n]talk-a-phone-outside
Vl1641 node-n-facility-access-control-outside
Vl1643 node-n-centrack-devices-outside
Vl1645 node-n-hds-secured-device-outside
Vl1646 node-n-oncology-outside
Vl1647 node-n-bmt-outside
Vl1648 node-n-rad-onc-outside
Vl1649 node-n-cto-outside
Vl2075 [n]acp-amag-mcct-security-outside
Vl2077 [n]metasys-cameras-outside
Vl2079 tps-node-n-clients-outside
Vl2081 node-n-cpc-client-outside
Vl2083 [n]cer-chrng-sta-batt-tester-out
Vl2085 [n]parking-access-contrl-outside
Vl2087 [n]parking-p2pe-pci-outside
Vl2089 n-som-vivarium-security-outside
Vl2091 node-n-scada-elect-load-shed-outside
Vl2093 n-fdc-trailer-tower-outside
Vl2095 [n]elect-chrng-station-out
Vl2097 n-sdsc-resco-osi-pmu-outside
Vl2099 [n]solar-panels-outside
Vl2101 node-n-awarepoint-rfid-moores
Vl2103 n-ropcc-security-int-outside
Vl2105 hs-node-n-clinical-outside
Vl2106 node-n-lab-support-srvcs
Vl2109 police-noden-cl-outside
Vl2111 node-n-som-access-contrl-outside
Vl2113 node-n-civco-rfid-outside
Vl2117 [n]events-outside
Vl2121 [n]phrmcy-bluefin-p2pe-pci-ioutside
Vl2122 n-cncr-ctr-sequencer
Vl2133 [n]prkng-devices
Vl2134 NAT-IN-VIP N-Core to FG-FW
Vl2135 NAT-OUT-VIP N-Core to FG-FW
Vl2137 [n]rad-onc-mri-outside
Vl2140 [n]hlth-sciences-proxy
Vl2143 [n]ciops-noden-adt0-outside
Vl2145 [n]node-n-its-vmware-outside
Vl2146 [n]ib-ns-auth3
Vl2147 [n]ib-dns-dhcp
Vl2149 [n]ciops-noden-storage
Vl2151 [n]ciops-noden-drac-outside
Vl2152 [n]ciops-noden-vmotion
Vl2154 [n]ciops-noden-extstorage
Vl2923 ctri-node-t-net-mgmt
Vl2926 ctri-ap-mgmt
Vl2927 [core]n-core--preuss-p2p
Vl2928 [core]n-core--n-6840-pro-nat-p2p
Vl2934 [core]n-core-6807--m-core-6807-interconnect-10g
Vl2936 [core]n-core-6807--b-core-6807-interconnect-10g
Vl2937 [core]n-core--jacobs-vss-p2p
Vl2960 n-aggregation-fortinet-fw-vip-management
Vl2961 n-aggregation-fortinet-fw-node-n-management
Vl3150 [ctri]ctri-general
Vl3151 [ctri]vivarium
Vl3153 [ctri]facility-access-control
Vl3154 [ctri]johnson-controls
Vl3155 [ctri]adcs-Alzheimer's Disease Cooperative Study
Vl3157 [ctri]psych-mhtrg
Vl3158 ctmri-cntr for trans radiation med & imaging
Vl3159 fmph-latino-health
Vl3160 scan-socal Alzheimers Network
Vl3161 fac-mgmt-staff
Vl3162 [ctri]dermatology
Vl3163 [ctri]orthopedic
Vl3164 [ctri]pdrc-diabetes
Vl3169 [ctri]contijoch-rsrch-lab-outside
]

Please contact ITS Service Desk at (858)246-HELP(4357) or servicedesk@ucsd.edu if you have any questions or concerns.
Oct 21, 21:01 PDT
Resolved - The issue affecting the network has been resolved. For further assistance please contact the Service Desk at (858)246-HELP(4357) or via email at servicedesk@ucsd.edu. We thank you for your patience.
Oct 21, 10:25 PDT
Monitoring - The issue affecting the network has been resolved, but we are continuing to monitor the situation. If you continue to see additional issues, please contact the Service Desk at (858)246-HELP(4357) or via email at servicedesk@ucsd.edu. We thank you for your patience.
Oct 20, 11:53 PDT
Identified - We are currently experiencing issues with our network authentication servers that may be affecting network logons. Affected customers may have no connection or slow network performance until the issue has been resolved. We apologize for the inconvenience and are working to resolve it as quickly as possible.
Oct 20, 11:32 PDT
Completed - The scheduled maintenance has been completed.
Oct 21, 04:50 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 21, 04:30 PDT
Scheduled - WHAT: Reload eng-ebu3b-2-2-3850-stk network switch
WHEN: Thursday, Oct. 21st at 4:30 AM
SCOPE: Upgrade software code and reload switch to resolve software bug issue
IMPACT: Loss of wired and wireless network connectivity to devices connected to eng-ebu3b-2-2-3850-stk for a duration of 15 to 20 minutes.
Oct 20, 12:45 PDT
Completed - The scheduled maintenance has been completed.
Oct 21, 04:20 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 21, 04:00 PDT
Scheduled - ITS Datacom/Network Monitoring Team has scheduled the following network maintenance.

WHAT: Reload sio-nierenberg-2-3-3850-stk network switch
WHEN:Thursday, Oct. 21st at 4:00 AM
SCOPE: Reload switch to establish correct switch stack priority
IMPACT: Loss of wired and wireless network connectivity to devices connected to sio-nierenberg-2-3-3850-stk for a duration of 15 to 20 minutes.

Please contact ITS Service Desk at (858)246-HELP(4357) or servicedesk@ucsd.edu if you have any questions or concerns.
Oct 18, 10:57 PDT
Oct 20, 2021
Resolved - Access to the UCENTER5 file server was fully restored this morning as of 7:53am.

If you continue to experience problems or have any questions, please contact the ITS Service Desk at servicedesk@ucsd.edu or 858-246-4357.
Oct 20, 14:22 PDT
Identified - We are continuing to investigate this problem. We now know the following:

We are currently experiencing issues with the campus network that's affecting access to specific shared drives. Our engineers have identified the problem and are working on a fix. The users and locations affected are as followed:

Users:
*BFS
*HR

Locations:
*TPCS

Updates and additional details will be shared here once they become available.

If you do notice any additional outages or impacts, please contact the ITS Service Desk at servicedesk@ucsd.edu or 858-246-4357.

Thank you for your continued patience.
Oct 19, 17:18 PDT
Update - We are currently experiencing issues with the campus network that's affecting access to specific shared drives. Our engineers are currently investigating this. The following users and locations affected are as followed:

Users:
*BFS
*HR

Locations:
*TPCS

Updates and additional details will be shared here once they become available.

If you do notice any additional outages or impacts, please contact the ITS Service Desk at servicedesk@ucsd.edu or 858-246-4357.

Thank you for your patience.
Oct 19, 09:27 PDT
Update - We are currently experiencing issues with the campus network that's affecting access to specific shared drives. Our engineers are currently investigating this. The following users and locations affected are as followed:

Users:
*BFS
*HR

Locations:
*Admin Complex
*TPCS

Updates and additional details will be shared here once they become available.

If you do notice any additional outages or impacts, please contact the ITS Service Desk at servicedesk@ucsd.edu or 858-246-4357.

Thank you for your patience.
Oct 19, 09:09 PDT
Update - We are currently experiencing issues with the campus network that's affecting access to specific shared drives. Our engineers are currently investigating this. The following users and locations affected are as followed:

Users:
*BFS
*HR

Locations:
*Admin Complex

Updates and additional details will be shared here once they become available.

If you do notice any additional outages or impacts, please contact the ITS Service Desk at servicedesk@ucsd.edu or 858-246-4357.

Thank you for your patience.
Oct 19, 09:08 PDT
Investigating - We are currently experiencing an outage affecting our main server UCenter 5. Users may have no connection to shared drives or slow network performance until the issue has been resolved. We apologize for the inconvenience and are working to resolve it as quickly as possible.

Affected buildings:
*Admin Complex

If you do notice any additional outages or impacts, please contact the ITS Service Desk at servicedesk@ucsd.edu or 858-246-4357.

Thank you for your patience.
Oct 19, 08:48 PDT
Completed - The scheduled maintenance has been completed.
Oct 20, 06:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 20, 00:00 PDT
Scheduled - ITS has scheduled the following maintenance:

What: Fiber optic cable rerouting impacting Fire Station on campus along North Torrey Pines Road
When: 10/20/2021 from midnight to 6 AM

ITS 's contractor, Baker Electric, will reroute the J103 fiber optic cable on October 20th from midnight to 6:00AM. This work will disrupt all the circuits that are on this cable for the duration of the reroute and cut over. The current fiber infrastructure is in conflict with the proposed Fire Station on campus along North Torrey Pines Road. It is necessary to relocate this infrastructure to get it out of the footprint of the proposed new building.

Please contact ITS Service Desk at (858)246-HELP(4357) or servicedesk@ucsd.edu if you have any questions or concerns.
Oct 15, 12:10 PDT
Oct 19, 2021
Resolved - This incident has been resolved.
Oct 19, 15:25 PDT
Update - A solution has been identified and will be deployed tonight.

If you do notice any additional outages or impacts, please contact the ITS Service Desk at servicedesk@ucsd.edu or 858-246-4357.

Thank you for your patience.
Oct 14, 15:19 PDT
Update - Currently there is an issue preventing a small percentage of students from accessing certain Student SSO applications using Active Directory usernames. We are aware of this issue and are trying to get it fix as soon as possible. As a temporary workaround, you can try to login to these websites using your PID instead of your Active Directory username.

Updates and additional details will be shared here once they become available.

If you do notice any additional outages or impacts, please contact the ITS Service Desk at servicedesk@ucsd.edu or 858-246-4357.

Thank you for your patience.
SSO
Oct 14, 13:35 PDT
Update - Currently there is an issue accessing certain Student SSO applications using Active Directory usernames. to this: Currently there is an issue preventing a small percentage of students from accessing certain Student SSO applications using Active Directory usernames.

Updates and additional details will be shared here once they become available.

If you do notice any additional outages or impacts, please contact the ITS Service Desk at servicedesk@ucsd.edu or 858-246-4357.

Thank you for your patience.
Oct 14, 13:31 PDT
Monitoring - Our engineers are currently investigating possible issues with Student SSO Authentication applications. Currently there is an issue accessing certain Student SSO applications using Active Directory usernames. We are aware of this issue and are trying to get it fix as soon as possible. As a temporary workaround, you can try to login to these websites using your PID instead of your Active Directory username.

Updates and additional details will be shared here once they become available.

If you do notice any additional outages or impacts, please contact the ITS Service Desk at servicedesk@ucsd.edu or 858-246-4357.

Thank you for your patience.
Oct 14, 13:29 PDT
Completed - The scheduled maintenance has been completed.
Oct 19, 04:30 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 19, 04:02 PDT
Scheduled - ITS-Datacom/Network Monitoring has scheduled the following maintenance:

WHAT: Reload network switch ctri-b1-2-3850-stk
WHEN: Tuesday, Oct 19, 2021, at 4 AM
SCOPE: Reload the switch to upgrade the IOS software code to resolve a software bug issue.
IMPACT: Loss of wired and wireless network connectivity to network switch ctri-b1-2-3850-stk for approx 30 minutes.

Please contact ITS Service Desk at (858)246-HELP(4357) or servicedesk@ucsd.edu if you have any questions or concerns.
Oct 12, 08:37 PDT
Oct 18, 2021

No incidents reported.

Oct 17, 2021

No incidents reported.

Oct 16, 2021
Completed - The scheduled maintenance has been completed.
Oct 16, 00:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 15, 17:01 PDT
Scheduled - Our engineers are currently investigating possible issues with the following services:

*Virtual Advising Center
*Degree & Diploma Application
*Staff Portal Applications

Start: Friday, October 15th 5pm
End: Saturday, October 16th midnight

These services may be slow or not available at this time. Updates and additional details will be shared here once they become available.

If you do notice any additional outages or impacts, please contact the ITS Service Desk at servicedesk@ucsd.edu or 858-246-4357.

Thank you for your patience.
Oct 15, 14:33 PDT
Oct 15, 2021
Oct 14, 2021
Completed - The scheduled maintenance has been completed.
Oct 14, 18:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 14, 15:02 PDT
Scheduled - What: Maintenance on Financial Activity Hub
When: 10/14/2021 from 3PM to 6PM

IT Services will be performing maintenance on Financial Activity Hub. The Financial Activity Hub (FinAH) reports using Hana Production will be undergoing maintenance and thus, unavailable on 10/14/2021 from 3:00 to 6:00 p.m. PDT for scheduled enhancement migrations. This is a minor change with no outage to systems. The expected duration for completing the implementation plan is approximately 30 minutes. With every activity hub (AH) release, the BIA team will conduct a series of steps to publish updates and perform data validation before we consider the release complete.
Oct 11, 17:17 PDT
Completed - The scheduled maintenance has been completed.
Oct 14, 18:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 14, 15:02 PDT
Scheduled - What: Employee Activity Hub (EAH) reports using Hana Production will be unavailable
When: 10/14/2021 3PM to 6PM

IT Services will be performing maintenance on Employee Activity Hub (EAH). Reports using Hana Production will be unavailable from 3pm-6pm PT on 10/14/2021 for scheduled enhancement migrations. This is a minor change. There is no outage to systems. The expected duration for completing the implementation plan is approx. 30 minutes.

With every activity hub (AH) release, the BIA team will conduct a series of steps to publish updates and perform data validation before we consider the release complete. We communicate a 3 hour window to end users so that they refrain from using the relevant AH views during that time for data accuracy reasons.
Oct 11, 15:38 PDT
Resolved - All problems with the listed service have been resolved.

*SAP Concur

If you continue to experience problems or have any questions, please contact the ITS Service Desk at servicedesk@ucsd.edu or 858-246-4357.

Thanks again for your patience during the service outage.
Oct 14, 16:14 PDT
Investigating - Our engineers are currently investigating possible issues with the following service:

*SAP Concur

These services may be slow or not available at this time. Updates and additional details will be shared here once they become available.

If you do notice any additional outages or impacts, please contact the ITS Service Desk at servicedesk@ucsd.edu or 858-246-4357.

Thank you for your patience.
Oct 14, 15:37 PDT
Resolved - This was a post incident notification that was already resolved. Archiving the post.
Oct 14, 10:32 PDT
Monitoring - While the ITS SSO Team was doing some planned updates, a configuration error was made causing SSO to stop working from about 6:50 pm to 7:05 pm. That error was corrected and SSO has been restored. If you are still experiencing problems, please contact ITS Service Desk at (858)246-HELP(4357) or servicedesk@ucsd.edu.
Oct 13, 19:19 PDT
Completed - The scheduled maintenance has been completed.
Oct 14, 07:01 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 14, 06:01 PDT
Scheduled - ITS has scheduled the following maintenance:

What: Fiber maintenance between Node B and SDSC
When: 10/14/2021 from 6 AM to 7 AM

IT Services is coordinating the replacement of optical fibers between Node B and SDSC on the DWDM network. Work has been coordinated with Health Sciences IS. A segment of the network from Node B to Hillcrest will be interrupted for a few minutes for the duration of the work. The data traffic should flow on the opposite redundant ring and the DWDM network is not expected to go down completely.

Please contact ITS Service Desk at (858)246-HELP(4357) or servicedesk@ucsd.edu if you have any questions or concerns.
Oct 13, 10:48 PDT
Oct 13, 2021
Resolved - All problems with the listed service have been resolved.

*Ecotime Campus

If you continue to experience problems or have any questions, please contact the ITS Service Desk at servicedesk@ucsd.edu or 858-246-4357.

Thanks again for your patience during the service outage.
Oct 13, 14:25 PDT
Monitoring - The issue has been resolved. However, we will continue monitoring this issue.

If you do notice any additional outages or impacts, please contact the ITS Service Desk at servicedesk@ucsd.edu or 858-246-4357.

Thank you for your continued patience.
Oct 13, 14:18 PDT
Investigating - Our engineers are currently investigating possible issues with the following service:

*Ecotime Campus

These services may be slow or not available at this time. Updates and additional details will be shared here once they become available.

If you do notice any additional outages or impacts, please contact the ITS Service Desk at servicedesk@ucsd.edu or 858-246-4357.

Thank you for your patience.
Oct 13, 14:04 PDT
Completed - The scheduled maintenance has been completed.
Oct 13, 07:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 13, 06:02 PDT
Scheduled - This message is to inform you that ITS Office of Information Assurance Security Engineering and Services group has scheduled the following network upgrade:

START: 0600 Wednesday, October 13
STOP: 0700 Wednesday, October 13
SCOPE: Firewall system firmware upgrades for the Adcom Datacenter (at SDSC) and off the Agg1 router or Node M
IMPACT: Light interruption can be expected. There may be short (< 5 secs) hiccups as failover events occur and connections may not recover unless re-established. It largely depends on how fragile the service is.

In order to resolve software/security bugs, Security will be upgrading the software on the firewall hardware. The firewall devices are in a redundant high-availability configuration. The firewalls will upgrade sequentially, and traffic will be automatically balanced to the non-impacted firewall device while the upgrade is occurring. The firewalls failover in a stateful manner so existing network connections should not be dropped as services fail over.

Please contact OIA Engineering (oia-eng@ucsd.edu) or myself directly if you have any questions or concerns.

Daniel Ratcliffe
Oct 12, 10:30 PDT
Oct 12, 2021
Resolved - This incident has been resolved.
Oct 12, 15:07 PDT
Identified - Our team has identified the issue affecting the network in the following areas, with fixes scheduled and currently taking place:

AP&M ** RESTORED **
Medical Education and Telemedicine (MET) ** RESTORED **
The Village - Camp Snoopy Residence Halls ** IN PROGRESS **
Shiley eye center ** RESTORED **
Moores cancer center ** RESTORED **

If you notice any additional outages or impacts, please contact the ITS Service Desk at servicedesk@ucsd.edu or 858-246-4357.

Thank you for your continued patience.
Oct 6, 15:38 PDT
Update - We are continuing to investigate this problem. We now know the following:

Other buildings Impacted:

AP&M
Medical Education and Telemedicine (MET)
The Village - Camp Snoopy Residence Halls
Shiley eye center
Moores cancer center

These services may continue to be slow or not available at this time. Additional updates and additional details will be shared here once they become available.

If you do notice any additional outages or impacts, please contact the ITS Service Desk at servicedesk@ucsd.edu or 858-246-4357.

Thank you for your continued patience.
Oct 5, 15:15 PDT
Investigating - We are currently experiencing a network outage in Medical Education and Telemedicine affecting the building's wired connections. Affected users may have no connection or slow network performance until the issue has been resolved. The wireless is still operational at this time. We apologize for the inconvenience and are working to resolve it as quickly as possible. Affected buildings:

Medical Education and Telemedicine

We will continue to post updates as more information becomes available.

Please feel free to contact the ITS Service Desk if you have any additional information or questions. (858) 246-4357
Oct 5, 14:30 PDT
Completed - The scheduled maintenance has been completed.
Oct 12, 06:35 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 12, 06:15 PDT
Scheduled - ITS Datacom/Network Monitoring Team has scheduled the following network maintenance:

WHAT: Reload v-cmmw-3-2-3850-stk network switch
WHEN: Tuesday, Oct. 12th at 6:15 AM
SCOPE: Upgrade software code and reload switch to resolve software bug issue
IMPACT: Loss of wired and wireless network connectivity to devices connected to v-cmmw-3-2-3850-stk for a duration of 15 to 20 minutes.

Please contact ITS Service Desk at (858)246-HELP(4357) or servicedesk@ucsd.edu if you have any questions or concerns.
Oct 11, 14:01 PDT
Completed - The scheduled maintenance has been completed.
Oct 12, 06:30 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 12, 06:00 PDT
Scheduled - ITS-Datacom/Network Monitoring Team has scheduled the following network maintenance:

WHAT: Reload v-cmmw-3-1-3850-stk network switch
WHEN: Tuesday, Oct. 12th at 6:00 AM

SCOPE: Upgrade software code and reload switch to resolve software bug issue
IMPACT: Loss of wired and wireless network connectivity to devices connected to v-cmme-3-1-3850-stk for a duration of 15 to 20 minutes.

Please contact ITS Service Desk at (858)246-HELP(4357) or servicedesk@ucsd.edu if you have any questions or concerns.
Oct 11, 13:16 PDT
Completed - The scheduled maintenance has been completed.
Oct 12, 06:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 12, 04:00 PDT
Scheduled - ITS has scheduled the following network maintenance.

WHAT: Reload sixth-bldg-b-709-3650-48
Reload sixth-bldg-c-708-3650-48

WHEN: Tuesday, Oct. 12th-between 4 AM-6 AM

SCOPE: Upgrade software code and reload switch to resolve software bug issue.

IMPACT: Loss of wired and wireless network connectivity to device connected to these switches for a duration of 15 to 20 minutes per switch.

Please contact ITS Service Desk at (858)246-HELP(4357) or servicedesk@ucsd.edu if you have any questions or concerns.
Oct 11, 20:43 PDT
Completed - The scheduled maintenance has been completed.
Oct 12, 06:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 12, 04:00 PDT
Scheduled - ITS has scheduled the following network maintenance.

WHAT: Reload rsnt-sixth-bldg-a-710-3650-48
Reload rsnt-sixth-bldg-d-707-3650-48
Reload rsnt-sixth-bldg-h-703-3650-48

WHEN: Tuesday, Oct. 12th-between 4 AM-6 AM

SCOPE: Upgrade software code and reload switch to resolve software bug issue.

IMPACT: Loss of wired and wireless network connectivity to device connected to these switches for a duration of 15 to 20 minutes per switch.

Please contact ITS Service Desk at (858)246-HELP(4357) or servicedesk@ucsd.edu if you have any questions or concerns.
Oct 11, 20:43 PDT
Completed - The scheduled maintenance has been completed.
Oct 12, 05:20 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 12, 05:00 PDT
Scheduled - ITS Datacom/Network Monitoring Team has scheduled the following network maintenance.

WHAT: Reload rsnt-sixth-bldg-e-706-3650-48 network switch
WHEN: Tuesday, Oct 12th at 5:00 AM
SCOPE: Upgrade software code and reload switch to resolve software bug issue.
IMPACT: Loss of wired and wireless network connectivity to devices connected to rsnt-sixth-bldg-e-706-3650-48 for a duration of 15 to 20 minutes

Please contact ITS Service Desk at (858)246-HELP(4357) or servicedesk@ucsd.edu if you have any questions or concerns.
Oct 11, 14:30 PDT
Completed - The scheduled maintenance has been completed.
Oct 12, 04:50 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 12, 04:30 PDT
Scheduled - ITS-Datacom/Network Monitoring has scheduled the following network maintenance.

WHAT: Reload rsnt-sixth-bldg-g-704-3650-48 network switch
WHEN: Tuesday, Oct. 12th at 4:30 AM
SCOPE: Upgrade software code and reload switch to resolve software bug issue.
IMPACT: Loss of wired and wireless network connectivity to devices connected to rsnt-sixth-bldg-g-704-3650-48 for a duration of 15 to 20 minutes.

Please contact ITS Service Desk at (858)246-HELP(4357) or servicedesk@ucsd.edu if you have any questions or concerns.
Oct 11, 14:02 PDT
Completed - The scheduled maintenance has been completed.
Oct 12, 04:20 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 12, 04:00 PDT
Scheduled - ITS has scheduled the following maintenance:

WHAT: Reload wrrn-goldberg-4108-3650-48 network switch.
WHEN: Tuesday, Oct. 12th at 4:00 AM
SCOPE: Upgrade software code and reload switch to resolve software bug issue.
IMPACT: Loss of wired and wireless network connectivity to devices connected to wrrn-goldberg-4108-3650-48 for a duration of 15 to 20 minutes.

Please contact ITS Service Desk at (858)246-HELP(4357) or servicedesk@ucsd.edu if you have any questions or concerns.
Oct 11, 11:22 PDT
Oct 11, 2021
Resolved - All problems with the listed switches have been resolved.

ebu2-1-1-3850-stk 172.31.241.71
ebu2-2-1-3850-stk 172.31.241.73
ebu2-2-2-3850-stk 172.31.241.74
ebu2-3-1-3850-stk 172.31.241.75
ebu2-4-2-3850-stk 172.31.241.77
ebu2-5-2-3850-stk 172.31.241.78

If you continue to experience problems or have any questions, please contact the ITS Service Desk at servicedesk@ucsd.edu or 858-246-4357.

Thanks again for your patience during the service outage.
Oct 11, 09:00 PDT
Identified - The following switches are impacted:


ebu2-1-1-3850-stk 172.31.241.71
ebu2-2-1-3850-stk 172.31.241.73
ebu2-2-2-3850-stk 172.31.241.74
ebu2-3-1-3850-stk 172.31.241.75
ebu2-4-2-3850-stk 172.31.241.77
ebu2-5-2-3850-stk 172.31.241.78


These services may continue to be slow or not available at this time. Additional updates and additional details will be shared here once they become available.

If you do notice any additional outages or impacts, please contact the ITS Service Desk at servicedesk@ucsd.edu or 858-246-4357.

Thank you for your continued patience.
Oct 11, 07:45 PDT