ITS Network & Systems Status

Jul 26, 2024

VPN

Resolved - ITS has confirmed that the issues affecting VPN have been resolved. Thank you for your patience as we worked to restore service. If you notice any additional issues or impact, please contact the ITS Service desk at https://support.ucsd.edu, support@ucsd.edu or at (858) 246-4357.
Jul 26, 09:23 PDT

Investigating - ITS is addressing problems that may have been causing intermittent VPN authentication issues since last night. If you weren't able to connect, please try again. The issues should be fixed by 8:15 this morning.
If you notice any additional issues or impact, please contact the ITS Service desk at https://support.ucsd.edu, support@ucsd.edu or at (858) 246-4357.
Jul 26, 08:06 PDT

Network Issues

Resolved - ITS has confirmed that the issues affecting the network have been resolved. Thank you for your patience as we worked to restore service. If you notice any additional issues or impact, please contact the ITS Service desk at https://support.ucsd.edu, support@ucsd.edu or at (858) 246-4357.
Jul 26, 09:22 PDT

Investigating - We have received reports of people unable to connect to the wireless network and are investigating. If you are experiencing network problems, please contact us so we can get additional details. Thank you for your patience as our team works to restore functionality for these services. Updates and additional details will be shared here as they become available. If you notice any additional issues or impact, please contact the ITS Service desk at https://support.ucsd.edu, support@ucsd.edu or at (858) 246-4357.
Jul 26, 08:39 PDT

Jul 25, 2024

Research Activity Hub (RAH) maintenance

Completed - The scheduled maintenance has been completed.
Jul 25, 18:00 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 25, 15:00 PDT

Scheduled - The Research Activity Hub (RAH) reports using Hana Production will be undergoing maintenance and thus, unavailable on Thursday, July 25 from 3:00 - 6:00 p.m. PT for scheduled enhancement migrations. This is a minor change with no outage to systems. The expected duration for completing the implementation plan is approximately 30 minutes. With every activity hub (AH) release, the BIA team will conduct a series of steps to publish updates and perform data validation before we consider the release complete.
Jul 23, 09:35 PDT

Network Maintenance: Reload network switch m-bonner-3-2-3850-stk on Thursday July 25, 2024 between 3 AM and 5:30 AM

Completed - The scheduled maintenance has been completed.
Jul 25, 05:30 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 25, 03:00 PDT

Scheduled - Datacom/Netmon has scheduled the following maintenance:

What: Reload network switch m-bonner-3-2-3850-stk
When: Thursday July 25, 2024 between 3 AM and 5:30 AM
Scope: reload the switch to upgrade the IOS software code to resolve a software bug issue.
Impact: Loss of wired and wireless connections to network switch m-bonner-3-2-3850-stk for approx 30 minutes.
The switch is located at Bonner Hall TR3.2
Jul 23, 10:53 PDT

Jul 24, 2024

No incidents reported.

Jul 23, 2024

Network Maintenance: Reload network switch mrshll-res-u-2-1-9300-24 on Tuesday July 23, 2024 between 3 AM and 5:30 AM

Completed - The scheduled maintenance has been completed.
Jul 23, 05:30 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 23, 03:00 PDT

Scheduled - Datacom/Netmon has scheduled the following maintenance:

What: Reload network switch mrshll-res-u-2-1-9300-24
When: Tuesday July 23, 2024 between 3 AM and 5:30 AM
Scope: reload the switch to upgrade the IOS software code from an old code to the current standard code.
Impact: Loss of wired and wireless connections to network switch mrshll-res-u-2-1-9300-24 for approx 30 minutes.
The switch is located at Marshall Residential Apartments Building U 2.1
Jul 18, 08:07 PDT

Jul 22, 2024

No incidents reported.

Jul 21, 2024

No incidents reported.

Jul 20, 2024

No incidents reported.

Jul 19, 2024

No incidents reported.

Jul 18, 2024

Emergency cloud VPN maintenance

Completed - The scheduled maintenance has been completed.
Jul 18, 02:01 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 17, 20:00 PDT

Scheduled - Due to a hardware failure, the ITS datacom team will be performing maintenance on one of the Cisco 4110s that provides the VPN tunnels to AWS, Azure, and GCP from 8pm-2am tonight. There will be brief interruptions when VPN connections are switched between the standby and active nodes. This will not impact customers VPN connections.
If you notice any additional issues or impact, please contact the ITS Service desk at https://support.ucsd.edu, support@ucsd.edu or at (858) 246-4357.
Jul 17, 11:10 PDT

Scheduled network maintenance for July 17 at 8 PM to 2 AM (approx): M side 4110 Hard disk replacement due to failure CHG0042067

Completed - The scheduled maintenance has been completed.
Jul 18, 02:00 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 17, 20:00 PDT

Update - We will be undergoing scheduled maintenance during this time.
Jul 17, 10:58 PDT

Scheduled - Sultani, Ahmad

Good Morning Team,

Emergency Change CHG0042067 has been created and will be implemented tonight at 8pm, please ignore the alerts from below devices.

M4110

B4110

Vpn-act-4110-snmp

Vpn-stby-4110-snmp

Thanks,

Ahmad Sultani
Datacom Network Engineer
Jul 17, 10:19 PDT

Jul 17, 2024

Reload network switch fah-0-1-1-9300-stk

Completed - The scheduled maintenance has been completed.
Jul 17, 06:00 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 17, 05:30 PDT

Scheduled - What: Reload network switch fah-0-1-1-9300-stk | 172.31.240.228
When: Wed July 17, 2024 between 5:30AM and 6:00 AM
Scope: Reload switch to resolve stacking cable issue (CS2103991)
Impact: Loss of wired and wireless network connectivity to connected devices
Jul 16, 17:22 PDT

Reload network switch mrshll-res-n-5-1-9300-24

Completed - The scheduled maintenance has been completed.
Jul 17, 05:30 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 17, 03:00 PDT

Scheduled - What: Reload network switch mrshll-res-n-5-1-9300-24
When: Wed July 17, 2024 between 3 AM and 5:30 AM
Scope: Upgrade firmware to resolve power issues.
Impact: Loss of wired and wireless connectivity to mrshll-res-n-5-1-9300-24 for approx 30 minutes.
CS2103826
Jul 16, 08:11 PDT

Jul 16, 2024

Network Maintenance: Reload network switch u-hsbrf-2-1-c9300-stk on Tuesday July 16, 2024 between 3 AM and 5:30 AM

Completed - The scheduled maintenance has been completed.
Jul 16, 05:30 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 16, 03:00 PDT

Scheduled - Datacom/Network Applications/Netmon has requested/scheduled the following maintenance:

What: Reload network switch u-hsbrf-2-1-c9300-stk
When: Tuesday July 16, 2024 between 3 AM and 5:30 AM
Scope: Reload the switch and upgrade the IOS software code to correct login problems that are occurring with the switch.
Impact: Loss of wired and wireless connectivity to network switch u-hsbrf-2-1-c9300-stk for approx 30 minutes.
The network switch is located at HSBRF 2.1 TR (Health Sciences Biomedical Research Facility 2.1 Telecommunications Room)
Jul 11, 13:22 PDT

Jul 15, 2024

No incidents reported.

Jul 14, 2024

No incidents reported.

Jul 13, 2024

No incidents reported.

Jul 12, 2024

No incidents reported.

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