All Systems Operational

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Report a Problem: If you can't find a listing for a current issue, contact the ITS Service Desk - (858) 246-4357

Academic Services ? Operational
Business Services ? Operational
Network ? Operational
Communication and Collaboration ? Operational
Email ? Operational
Phones and Voicemail ? Operational
SSO ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Aug 23, 2019
Completed - The scheduled maintenance has been completed.
Aug 23, 04:30 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 23, 04:00 PDT
Scheduled - WHAT: Reload the a-vil-w-b3-3850-48 network switch.
WHEN: Friday August 23, 2019 at 4 AM
SCOPE: Upgrade the IOS software from version 03.07.01E to 03.07.05E
IMPACT: Loss of wired and wireless network connectivity to devices connected to a-vil-w-b3-3850-48 for a duration of approx 30 minutes.
Aug 21, 13:54 PDT
Aug 22, 2019
Resolved - The issue affecting the Blink faculty/staff search function has been resolved, we apologize for any inconvenience. If you continue to have any problems, please contact the ITS Service Desk - (858) 246-4357.
Aug 22, 11:27 PDT
Update - We are continuing to investigate an issue affecting Blink faculty/staff search. Customers may see an error message upon clicking on a person to view their information; please monitor this page for updates on the situation. We apologize for the inconvenience.
Aug 22, 11:04 PDT
Investigating - We are currently investigating an issue affecting Blink faculty/staff search. Customers may see an error message upon clicking on a person to view their information; please monitor this page for updates on the situation. We apologize for the inconvenience.
Aug 22, 08:59 PDT
Completed - The scheduled maintenance has been completed.
Aug 22, 04:20 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 22, 04:00 PDT
Scheduled - WHAT: Reload b-preuss-b-3850-stk network switch
WHEN: Thursday 8/22/19 4:00 AM
SCOPE: Upgrade software code and reload switch to resolve software bug issue
IMPACT: Loss of wired and wireless network connectivity to devices connected to b-preuss-b-3850-stk for a duration of 15-20 minutes.
Aug 20, 08:44 PDT
Aug 21, 2019
Resolved - The issue has now been resolved. If you continue to experience issues with Canvas, please contact the ITS Service Desk at servicedesk@ucsd.edu or at 858-246-4357.
Aug 21, 14:25 PDT
Monitoring - A fix has been implemented, and the situation is currently being monitored.
Aug 21, 14:06 PDT
Investigating - Our engineers are currently investigating possible issues with the following service:

Canvas

These services may be slow or not available at this time. Updates and additional details will be shared here once they become available.

If you do notice any additional outages or impacts, please contact the ITS Service Desk at servicedesk@ucsd.edu or 858-246-4357.

Thank you for your patience.
Aug 21, 13:29 PDT
Completed - The scheduled maintenance has been completed.
Aug 21, 04:20 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 21, 04:00 PDT
Scheduled - ITS Datacom/Network Monitoring Team has scheduled the following network maintenance:

WHAT: Reload switch s-center-hall-3-2-3750x-48 at 4 AM on Aug 21 to upgrade the IOS code from 15.0(2) SE4 to 12.2(55) SE9.
WHEN: Wednesday 8/21/19 4:00 AM
SCOPE: Upgrade software code and reload switch to resolve software bug issue
IMPACT: Loss of wired and wireless network connectivity to devices connected to s-center-hall-3-2-3750x-48 for a duration of 15-20 minutes.

Please contact ITS Service Desk at (858)246-HELP(4357) or servicedesk@ucsd.edu if you have any questions or concerns.
Aug 20, 14:38 PDT
Aug 20, 2019

No incidents reported.

Aug 19, 2019

No incidents reported.

Aug 18, 2019

No incidents reported.

Aug 17, 2019
Resolved - The ITS Service Desk Phones are now operational.
Aug 17, 12:45 PDT
Investigating - The ITS Service Desk is currently experiencing issues with their phone system. If you need to reach the Service Desk, please email servicedesk@ucsd.edu, leaving your phone number, and one of the technicians will call you back as soon as possible.
Aug 17, 12:38 PDT
Completed - The scheduled maintenance has been completed.
Aug 17, 05:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 17, 04:30 PDT
Scheduled - ITS Datacom/Network Monitoring Team has scheduled the following network maintenance:

WHAT: Reload m-urey-4-1-3850-stk network switch
WHEN: Saturday 8/17/19 4:30 AM
SCOPE: Upgrade software code and reload switch to resolve software bug issue
IMPACT: Loss of wired and wireless network connectivity to devices connected to m-urey-4-1-3850-stk for a duration of 15 to 20 minutes.

Please contact ITS Service Desk at (858)246-HELP(4357) or servicedesk@ucsd.edu if you have any questions or concerns.
Aug 15, 15:43 PDT
Completed - The scheduled maintenance has been completed.
Aug 17, 04:30 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 17, 04:00 PDT
Scheduled - ITS Datacom/Network monitoring Team has scheduled the following network maintenance:

WHAT: Reload the a-erc-admin-5-1-3850-stk network switch.
WHEN: Saturday Aug 17, 2019 at 4 AM
SCOPE: Upgrade the IOS software code and reload the switch to resolve software bug issue
IMPACT: Loss of wired and wireless network connectivity to devices connected to a-erc-admin-5-1-3850-stk for a duration of approx 30 minutes.

Please contact ITS Service Desk at (858)246-HELP(4357) or servicedesk@ucsd.edu if you have any questions or concerns.
Aug 15, 15:37 PDT
Aug 16, 2019
Resolved - The issue affecting the network has been resolved. For further assistance please contact the Service Desk at (858)246-HELP(4357) or via email at servicedesk@ucsd.edu. We thank you for your patience.
Aug 16, 14:14 PDT
Update - The call center vendor for the ITS Service Desk is continuing to fully restore service. If you are unable to get through, please try calling from a cell phone, going to our portal at https://servicedesk.ucsd.edu, or by sending an email to servicedesk@ucsd.edu. Once again, we apologize for the inconvenience this may be causing you and appreciate your patience.
Aug 16, 11:47 PDT
Update - In addition to intermittent connectivity, calls from some campus phones are not going through. If you are unable to get through, please try calling from a cell phone, going to our portal at https://servicedesk.ucsd.edu, or by sending an email to servicedesk@ucsd.edu. Once again, we apologize for any inconveniences this is causing.
Aug 16, 10:02 PDT
Identified - The ITS Service Desk call center is experiencing some intermittent issues caused by a vendor side outage. If your call doesn't initially go through, or drops, please try calling again, going to our portal at https://servicedesk.ucsd.edu, or by sending an email to servicedesk@ucsd.edu

This is only impacting calls going to and from the ITS Service Desk. The campus phone system is working.

If you do notice any additional outages or impacts, please contact the ITS Service Desk at servicedesk@ucsd.edu or 858-246-4357.

Thank you for your patience while we work with our vendor to resolve this issue.
Aug 16, 09:38 PDT
Resolved - The network issues impacting Torrey Pines Center have been resolved.

If you continue to experience problems or have any questions, please contact the ITS Service Desk at servicedesk@ucsd.edu or 858-246-4357.

Thanks again for your patience during the service outage.
Aug 16, 09:50 PDT
Investigating - We are currently experiencing a network outage Torrey Pines Center Court affecting the building listed below. Affected buildings may have no connection or slow network performance until the issue has been resolved. We apologize for the inconvenience and are working to resolve it as quickly as possible. Affected buildings:

Torrey Pines Center Court
Aug 16, 08:53 PDT
Aug 15, 2019
Resolved - The issues with Campus Telephones has been resolved. If you continue to experience problems or have any questions, please contact the ITS Service Desk at servicedesk@ucsd.edu or 858-246-4357.We thank you for your patience.
Aug 14, 17:50 PDT
Aug 15, 08:36 PDT
Investigating - We are continuing to investigate this problem. There is no additional information to share at this time. Updates and additional details will be shared here once they become available.

If you do notice any additional outages or impacts, please contact the ITS Service Desk at servicedesk@ucsd.edu or 858-246-4357.

Thank you for your continued patience.
Aug 14, 16:07 PDT
Identified - We are continuing to investigate this problem. There is no additional information to share at this time. Updates and additional details will be shared here once they become available.

If you do notice any additional outages or impacts, please contact the ITS Service Desk at servicedesk@ucsd.edu or 858-246-4357.

Thank you for your continued patience.
Aug 14, 16:06 PDT
Investigating - Our engineers are currently investigating issues with the following services:

*Campus Telephone System

Tie lines from campus to 3 series and 1 series numbers (Hillcrest extensions) aren’t working. A work around is dialing the complete 10 digit number.

Our engineers are working with the vendor to develop a solution. Updates and additional details will be shared here once they become available.

If you do notice any additional outages or impacts, please contact the ITS Service Desk at servicedesk@ucsd.edu or 858-246-4357.

Thank you for your patience.
Aug 13, 15:18 PDT
Completed - The scheduled maintenance has been completed.
Aug 15, 05:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 15, 04:30 PDT
Scheduled - ITS Datacom/Network monitoring Team has scheduled the following network maintenance:

WHAT: Reload m-pac-hall-3-1-c9300-stk network switch #2 of the stack
WHEN: Thursday, 8/15/19 4:30 AM
SCOPE: Reloading switch 2 of the stack to fix stacking/priority issue
IMPACT: Loss of wired and wireless network connectivity to devices connected to m-pac-hall-3-1-c9300-stk switch #2 only, other switches in the stack will not be impacted.

Please contact ITS Service Desk at (858)246-HELP(4357) or servicedesk@ucsd.edu if you have any questions or concerns.
Aug 13, 14:46 PDT
Completed - The scheduled maintenance has been completed.
Aug 15, 05:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 15, 04:00 PDT
Scheduled - ITS Datacom/Network Monitoring Team has scheduled the following network maintenance:

WHAT: Reload the a-erc-admin-5-1-3850-stk switch.
WHEN: Thursday August 15, 2019 at 4 AM
SCOPE: Datacom Network Monitoring Team will reload the entire switch to upgrade the IOS code to correct a software bug issue.
IMPACT: Loss of wired and wireless connectivity to devices connected to the switch for approx one hour.
Aug 13, 12:28 PDT
Aug 14, 2019
Resolved - The issue affecting Student Single Sign-On has been resolved. Users still experiencing difficulties are asked to restart their web browser. For further assistance please contact the Service Desk at (858)246-HELP(4357) or via email at servicedesk@ucsd.edu. We thank you for your patience.
Aug 14, 17:50 PDT
Identified - Our team has identified the issue affecting Student SSO and is working to resolve it as quickly as possible; we will update this page as information becomes available. We apologize for the inconvenience.
Aug 14, 17:29 PDT
Investigating - We are currently investigating an issue affecting Student Single Sign-On (SSO). Users may have difficulties signing on to sites which require this service; please monitor this page for updates on the situation. We apologize for the inconvenience.
Aug 14, 17:14 PDT
Completed - The scheduled maintenance has been completed.
Aug 14, 17:15 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 14, 13:15 PDT
Scheduled - ITS Datacom team has scheduled the following emergency network maintenance window:

WHAT: Migrate connections for VM systems (Equalogic, Pure, DellFX) from Nexus 5Ks to Nexus 2Ks/9Ks at CUB.
WHEN: Wednesday 8/14/19 1:00PM - 5:00PM
IMPACT: We do not anticipate impact on services in the VM environment (i.e voice and web applications). However in the event of an unforseen failure Datacom Engineers, CI-OPs and Voice team will work closely to restore impacted services right away
Aug 14, 13:11 PDT
Resolved - The issue affecting the phone numbers for UCSD Police (858-534-4357) and Housing & Dining (858-534-2600) has been resolved. For further assistance please contact the Service Desk at (858)246-HELP(4357) or via email at servicedesk@ucsd.edu. We thank you for your patience.
Aug 14, 09:53 PDT
Investigating - We are currently investigating an issue affecting the main contact phone numbers for UCSD Police (858-534-4357) and Housing & Dining (858-534-2600). Please monitor this page for updates on the situation. We apologize for the inconvenience.
Aug 14, 00:20 PDT
Aug 13, 2019
Completed - The scheduled maintenance has been completed.
Aug 13, 16:30 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 13, 09:30 PDT
Scheduled - This is the network maintenance that was original scheduled for August 5.

We will be doing network maintenance at Lyman Lane, Fiber and Copper cutover, There will some disruption in Ethernet for 2 hours and Voice for 8 hours . These services may be slow or not available at this time.
If you do notice any additional outages or impacts, please contact the ITS Service Desk at servicedesk@ucsd.edu or 858-246-4357.

Thank you for your patience.
Aug 13, 09:22 PDT
Resolved - The issue affecting the network has been resolved. We thank you for your patience.
Aug 13, 11:21 PDT
Investigating - We have been informed of an outage affecting many building across health related facilities. We are collaborating with Health Services to determine the scope and effects of the outage, but we have confirmed the issue is affecting both network and phone systems.

We apologize for the inconvenience and are working to resolve it as quickly as possible.
Aug 13, 11:16 PDT
Completed - The scheduled maintenance has been completed.
Aug 13, 07:30 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 13, 07:00 PDT
Scheduled - ITS Datacom Team, ITS I&R Team, and ITS Network Monitoring Team have scheduled the following network maintenance.

WHAT: Power reset and reload of Switch 3 of device a-erc-admin-5-1-3850-stk
WHEN: Tuesday Aug 13, 2019 at 7 AM
SCOPE: I&R Team will perform a power reset and reload of Switch 3 to eliminate a false reading coming from the switch.
IMPACT: Loss of wired and wireless connectivity to devices connected to Switch 3 for a duration of approximately 30 minutes.
Aug 9, 11:53 PDT
Aug 12, 2019
Resolved - All voice lines are restored
Aug 12, 19:22 PDT
Update - Our team has identified the issue affecting the telephone system and is working to resolve it as quickly as possible. We will update this page as information becomes available. We apologize for the inconvenience.
Aug 12, 17:03 PDT
Identified - Our team has identified the issue affecting the telephone system and is working to resolve it as quickly as possible. We will update this page as information becomes available. We apologize for the inconvenience.
Aug 12, 14:20 PDT
Investigating - We are currently investigating an issue affecting the campus telephone system, at locations all across campus. Please monitor this page for updates on the situation. We apologize for the inconvenience.
Aug 12, 14:12 PDT
Resolved - All problems with the listed service have been resolved.

*Marketplace

If you continue to experience problems or have any questions, please contact the ITS Service Desk at servicedesk@ucsd.edu or 858-246-4357.

Thanks again for your patience during the service outage.
Aug 12, 15:43 PDT
Investigating - Our engineers are currently investigating possible issues with the following service:

*Marketplace

These services may be slow or not available at this time. Updates and additional details will be shared here once they become available.

If you do notice any additional outages or impacts, please contact the ITS Service Desk at servicedesk@ucsd.edu or 858-246-4357.

Thank you for your patience.
Aug 12, 14:26 PDT
Aug 11, 2019

No incidents reported.

Aug 10, 2019

No incidents reported.

Aug 9, 2019
Resolved - The issue affecting email has been resolved. For further assistance please contact the Service Desk at (858)246-HELP(4357) or via email at servicedesk@ucsd.edu. We thank you for your patience.
Aug 9, 09:57 PDT
Identified - We are currently experiencing delays for emails coming into and off-campus. Our team is working on the issue and will have it resolved shortly; please monitor this page for updates. We apologize for the inconvenience.
Aug 9, 07:47 PDT
Completed - The scheduled maintenance has been completed.
Aug 9, 04:20 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 9, 04:00 PDT
Scheduled - ITS Datacom/Network Monitoring Team has scheduled the following network maintenance:


WHAT: Reload bio-e-2-1-3850-stk network switch.

WHEN: Friday 8/9/19 4:00 AM

SCOPE: Upgrade software code and reload switch to resolve software bug issue

IMPACT: Loss of wired and wireless network connectivity to devices connected to bio-e-2-1-3850-stk switch for a duration of 15 to 20 minutes.
Aug 7, 16:09 PDT