ITS Network & Systems Status

All Systems Operational

About This Site

Report a Problem: If you can't find a listing for a current issue, contact the ITS Service Desk - (858) 246-4357

Academic Services

Operational

Business Services

Operational

Network

Operational

Communication and Collaboration

Operational

Phones and Voicemail

Operational

SSO

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Scheduled Maintenance

Facilities Information Management System (TRIRIGA) maintenance Oct 6, 2023 19:00 - Oct 7, 2023 13:00 PDT

What: Facilities Information Management System (TRIRIGA) unavailable during maintenance period
When: From Friday, October 6 at 7:00 p.m. to Saturday, October 7 at 1:00 p.m.

IBM will be upgrading Facilities Information Management System (TRIRIGA) application platform.

The campus production environment maintenance will begin on Friday, October 6 at 7:00 p.m. PT, and is expected to be completed on or before 1:00 p.m. PT on Saturday, October 7. The application will not be available during this timeframe.
Posted on Sep 27, 2023 - 09:58 PDT

Past Incidents

Oct 2, 2023

No incidents reported today.

Oct 1, 2023

No incidents reported.

Sep 30, 2023

No incidents reported.

Sep 29, 2023

Network outage - 1st fl., Skaggs

Resolved - This incident has been resolved.
Sep 29, 18:18 PDT

Monitoring - ITS has implemented a fix for the issues with network services on the 1st floor of the Skaggs building. We are currently monitoring the situation to ensure our services have been restored. If you notice any additional issues or impact, please contact the ITS Service desk at https://support.ucsd.edu, support@ucsd.edu or at (858) 246-4357.
Sep 29, 14:38 PDT

Market Payment Options - Service Degredations

Resolved - ITS has confirmed that the issues affecting market payment options have been resolved. Thank you for your patience as we worked to restore service. If you notice any additional issues or impact, please contact the ITS Service desk at https://support.ucsd.edu, support@ucsd.edu or at (858) 246-4357.
Sep 29, 11:10 PDT

Update - We are continuing to work with the vendors to resolve the issue with Market Payment Options. If you notice any additional issues or impact, please contact the ITS Service desk at https://support.ucsd.edu, support@ucsd.edu or at (858) 246-4357.
Sep 25, 11:01 PDT

Identified - We are aware of and are actively monitoring services as we launch new market payment options this academic year. Mobile ordering and other dining services may become temporarily slow or unavailable.

WORKAROUND: If you experience this issue, please wait 15 minutes before trying again.

Thanks for your patience as we work with the vendors to resolve this issue. If you notice any additional issues or impact, please contact the ITS Service desk at https://support.ucsd.edu, support@ucsd.edu or at (858) 246-4357.
Sep 24, 09:00 PDT

Dining app outage (HDH Transact/Triton2Go)

Resolved - ITS has confirmed that the issues affecting Transact/Triton2Go have been resolved. Thank you for your patience as we worked to restore service. If you notice any additional issues or impact, please contact the ITS Service desk at https://support.ucsd.edu, support@ucsd.edu or at (858) 246-4357.
Sep 29, 11:07 PDT

Investigating - ITS is investigating possible issues with the Transact mobile app for ordering food in dining halls. These services may be slow or unavailable at this time.

Thank you for your patience as our team works to restore functionality for these services. Updates and additional details will be shared here as they become available.

If you notice any additional issues or impact, please contact the ITS Service desk at https://support.ucsd.edu, support@ucsd.edu or at (858) 246-4357.
Sep 28, 12:14 PDT

Kaltura

Resolved - ITS has confirmed that the issues affecting Kaltura have been resolved. Thank you for your patience as we worked to restore service. If you notice any additional issues or impact, please contact the ITS Service desk at https://support.ucsd.edu, support@ucsd.edu or at (858) 246-4357.
Sep 29, 07:24 PDT

Monitoring - Kaltura has implemented a fix for the issues in Canvas ("My Media," "Media Gallery," and embedded videos). We are currently monitoring the situation to ensure these services have been restored. If you notice any additional issues or impact, please contact the ITS Service desk at https://support.ucsd.edu, support@ucsd.edu or at (858) 246-4357.
Sep 28, 15:06 PDT

Investigating - Kaltura services in Canvas are currently not working ("My Media," "Media Gallery," and embedded videos). We are working with the vendor to address the issue. Media owners can still access their "My Media" in MediaSpace (https://mediaspace.ucsd.edu).
Sep 28, 13:48 PDT

Sep 28, 2023

Student Activity Hub maintenance

Completed - The scheduled maintenance has been completed.
Sep 28, 18:00 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 28, 15:00 PDT

Scheduled - The Student Activity Hub (SAH) reports using Hana Production will be undergoing maintenance and thus, unavailable today from 3:00 to 6:00 p.m. PDT for scheduled enhancement migrations. This is a minor change with no outage to systems. The expected duration for completing the implementation plan is approximately 30 minutes. With every activity hub (AH) release, the BIA team will conduct a series of steps to publish updates and perform data validation before we consider the release complete.
Sep 27, 15:56 PDT

Research Activity Hub maintenance

Completed - The scheduled maintenance has been completed.
Sep 28, 16:01 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 28, 15:00 PDT

Scheduled - The Research Activity Hub (RAH) reports using Hana Production will be undergoing maintenance and thus, unavailable on Thursday, September 28 from 3:00 - 4:00 p.m. PT for scheduled enhancement migrations. This is a minor change with no outage to systems. The expected duration for completing the implementation plan is approximately 30 minutes. With every activity hub (AH) release, the BIA team will conduct a series of steps to publish updates and perform data validation before we consider the release complete.
Sep 25, 16:38 PDT

Reload network switch b-chclr-cmplx-104-105-3850-48 on Thursday Sept 28, 2023 between 3 AM and 5:30 AM

Completed - The scheduled maintenance has been completed.
Sep 28, 05:31 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 28, 03:00 PDT

Scheduled - Datacom/Netmon has scheduled the following maintenance:

What: Reload network switch b-chclr-cmplx-104-105-3850-48
When: Thursday Sept 28, 2023 between 3 AM and 5:30 AM
Scope: reload the switch to upgrade the IOS software code to resolve a software bug issue.
Impact: Loss of wired and wireless connections to network switch b-chclr-cmplx-104-105-3850-48 for approx 30 minutes.
Sep 27, 16:12 PDT

Sep 27, 2023

ServiceNow Agent Chat

Resolved - ITS has confirmed that the issues affecting ServiceNow Agent Chat have been resolved. Thank you for your patience as we worked to restore service. If you notice any additional issues or impact, please contact the ITS Service desk at https://support.ucsd.edu, support@ucsd.edu or at (858) 246-4357.
Sep 27, 07:49 PDT

Monitoring - ITS has implemented a fix for the issues with ServiceNow Agent Chat. We are currently monitoring the situation to ensure our services have been restored. If you notice any additional issues or impact, please contact the ITS Service desk at https://support.ucsd.edu, support@ucsd.edu or at (858) 246-4357.
Sep 25, 10:46 PDT

Investigating - ITS is investigating possible issues with the ServiceNow Agent Chat. These services may be slow or unavailable at this time.

Thank you for your patience as our team works to restore functionality for these services. Updates and additional details will be shared here as they become available.

If you notice any additional issues or impact, please contact the ITS Service desk at https://support.ucsd.edu, support@ucsd.edu or at (858) 246-4357.
Sep 25, 10:08 PDT

TritonLink down

Resolved - ITS has confirmed that the issues affecting Tritonlink have been resolved. Thank you for your patience as we worked to restore service. If you notice any additional issues or impact, please contact the ITS Service desk at https://support.ucsd.edu, support@ucsd.edu or at (858) 246-4357.
Sep 27, 07:48 PDT

Monitoring - ITS has implemented a fix for the issues with TritonLink. We are currently monitoring the situation to ensure our services have been restored. If you notice any additional issues or impact, please contact the ITS Service desk at https://support.ucsd.edu, support@ucsd.edu or at (858) 246-4357.
Sep 26, 18:32 PDT

Investigating - ITS is investigating possible issues with TritonLink. These services may be slow or unavailable at this time.

Thank you for your patience as our team works to restore functionality for these services. Updates and additional details will be shared here as they become available.

If you notice any additional issues or impact, please contact the ITS Service desk at https://support.ucsd.edu, support@ucsd.edu or at (858) 246-4357.
Sep 26, 18:11 PDT

Sep 26, 2023

Enrollment Authorization System (EASy)

Resolved - ITS has confirmed that the issues affecting EASy have been resolved. Thank you for your patience as we worked to restore service. If you notice any additional issues or impact, please contact the ITS Service desk at https://support.ucsd.edu, support@ucsd.edu or at (858) 246-4357.
Sep 26, 18:33 PDT

Monitoring - ITS has implemented a fix for the issues with EASy. We are currently monitoring the situation to ensure our services have been restored. If you notice any additional issues or impact, please contact the ITS Service desk at https://support.ucsd.edu, support@ucsd.edu or at (858) 246-4357.
Sep 25, 11:53 PDT

Investigating - ITS is investigating possible issues with EASy. These services may be slow or unavailable at this time.

Thank you for your patience as our team works to restore functionality for these services. Updates and additional details will be shared here as they become available.

If you notice any additional issues or impact, please contact the ITS Service desk at https://support.ucsd.edu, support@ucsd.edu or at (858) 246-4357.
Sep 25, 10:36 PDT

Sep 25, 2023

Sep 24, 2023

Sep 23, 2023

No incidents reported.

Sep 22, 2023

Maintenance: UCSD ITS Node B, Node , Node M UPS Maintenance

Completed - The scheduled maintenance has been completed.
Sep 22, 04:00 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 21, 08:00 PDT

Scheduled - ITS has scheduled the following maintenance:

START: September 21, 2023
STOP: September 21, 2023

IMPACT: Brief interruption of UCSD ITS UPS contractor (Total Online Protection-- TOP) will perform regular semi-annual maintenance on the big UPS's at Node B, Node M and Node J. Power to any equipment is not expected to be disrupted during this work. TOP will put each UPS off-line one at a time as they work on each of them. UPS back up power will be unavailable at each of these node rooms during this maintenance period.

Please contact ITS Service Desk at (858)246-HELP(4357) or servicedesk@ucsd.edu if you have any questions or concerns.
Sep 20, 10:35 PDT

Maintenance: UCSD campus <> AWS/Azure/Google Cloud/IBM Cloud/Oracle Cloud/Legacy Tunnels (Apporto, Blacks Beach etc.)

Completed - The scheduled maintenance has been completed.
Sep 22, 01:00 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 21, 20:00 PDT

Scheduled - ITS has scheduled the following maintenance:

START: Thursday, September 21 from 8:00 p.m.
STOP: Thursday, September 21 from 11:59 p.m.

IMPACT: Brief interruption of IT Services will be upgrading the network apparatus that provides UCSD Campus <> Cloud (or remote site connectivity) on Thursday, September 21 between 8:00 - 11:59 p.m. There will be at least 1 outage of the tunnels. Most tunnels should come back up on the redundant network apparatus within 1 minute.

Please contact ITS Service Desk at (858)246-HELP(4357) or servicedesk@ucsd.edu if you have any questions or concerns.
Sep 20, 10:39 PDT

Transact Payments for Div of Extended Studies (DES) students

Completed - The scheduled maintenance has been completed.
Sep 22, 00:00 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 21, 00:00 PDT

Scheduled - On Thursday, September 21, Phase 2 of Transact Payments implementation for Extended Studies students will be going live. This includes eMarket Checkout, ePayment, Payment Plan and Cashiering modules. Email communication will be sent to Extended Studies students several days prior to September 21.

NOTE: This is different from main campus' implementation of Transact Payments (Triton Pay 2.0). Extended Studies has a separate implementation of Transact Payments.
Sep 13, 11:39 PDT

Sep 21, 2023

Demotion of Skittles

Completed - The scheduled maintenance has been completed.
Sep 21, 08:00 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 21, 07:00 PDT

Scheduled - Message: The domain controller SKITTLES will be demoted/retired from the domain "AD.UCSD.EDU"
Sep 14, 13:26 PDT

Demotion of domain controller SKITTLES

Completed - The scheduled maintenance has been completed.
Sep 21, 08:00 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 21, 07:00 PDT

Scheduled - What: Demotion of domain controller SKITTLES
When: Thursday, September 21 at 07:00 a.m.

The domain controller SKITTLES will be demoted/retired from the domain "AD.UCSD.EDU" on Thursday, September 21 at 7:00 a.m.
Aug 30, 10:52 PDT

Sep 20, 2023

Hostmaint.ucsd.edu/Infoblox

Resolved - Maintenance ended up not being required. All systems go. If you notice any additional issues or impact, please contact the ITS Service desk at https://support.ucsd.edu, support@ucsd.edu or at (858) 246-4357.
Sep 20, 12:13 PDT

Monitoring - ITS had to provide some unscheduled maintenance on hostmaint.ucsd.edu that resulted in a brief outage. The site is now back up but we will continue to monitor to make sure there aren't any additional issues.

If you notice any additional issues or impact, please contact the ITS Service desk at https://support.ucsd.edu, support@ucsd.edu or at (858) 246-4357.
Sep 20, 10:30 PDT

CENIC maintenance

Completed - The scheduled maintenance has been completed.
Sep 20, 06:00 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 20, 00:00 PDT

Scheduled - CENIC engineers (CENIC is UC San Diego's internet provider) will be performing maintenance from 12:00 - 6:00 a.m. on Wednesday, September 20. Internet traffic will be routed through backup circuits during this time, so no outage is expected. Users are not likely to notice internet traffic is being rerouted.
Sep 19, 17:01 PDT

Sep 19, 2023

No incidents reported.

Sep 18, 2023

No incidents reported.