Identified - ITS has identified the cause of issues with iPortal and is working to implement a solution. These services may be slow or unavailable at this time, and users may experience difficulty. We expect to have these services restored by tomorrow, May 19th.

Thank you for your continued patience as our team works to restore these services as quickly as possible. Additional updates and details will be shared here as they become available.

If you notice any additional issues or impact, please contact the ITS Service Desk at servicedesk@ucsd.edu or at (858) 246-4357.

May 18, 15:56 PDT
Update - ITS is still investigating possible issues with iportal.ucsd.edu. These services may be slow or unavailable at this time, and users may experience difficulty.

Thank you for your patience as our team works to restore functionality for these services. Updates and additional details will be shared here as they become available.

If you notice any additional issues or impact, please contact the ITS Service desk at servicedesk@ucsd.edu or at (858) 246-4357.

May 18, 09:02 PDT
Investigating - ITS is investigating possible issues with iportal.ucsd.edu. These services may be slow or unavailable at this time, and users may experience difficulty.

Thank you for your patience as our team works to restore functionality for these services. Updates and additional details will be shared here as they become available.

If you notice any additional issues or impact, please contact the ITS Service desk at servicedesk@ucsd.edu or at (858) 246-4357.

May 17, 14:59 PDT

About This Site

Report a Problem: If you can't find a listing for a current issue, contact the ITS Service Desk - (858) 246-4357

Academic Services ? Operational
Business Services ? Operational
Network ? Operational
Communication and Collaboration ? Operational
Email ? Operational
Phones and Voicemail ? Operational
SSO ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
WHAT: Reload network switch b-vis-arts-bldg5-c9300-24
WHEN: Sometime between 3 AM - 5:30 AM on Tuesday May 31, 2022
SCOPE: Reload the switch to upgrade the IOS software code to version 17.03.05 to resolve software bug issues.
IMPACT: Loss of wired and wireless network connectivity to network switch b-vis-arts-bldg5-c9300-24 for approx 30 minutes.

Please contact ITS Service Desk at (858)246-HELP(4357) or servicedesk@ucsd.edu if you have any questions or concerns.

Posted on May 21, 10:54 PDT
Past Incidents
May 27, 2022

No incidents reported today.

May 26, 2022
Completed - The scheduled maintenance has been completed.
May 26, 18:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 26, 15:00 PDT
Scheduled - What: Student Activity Hub maintenance
When: on 05/26/2022 from 3 PM to 6 PM

The Student Activity Hub (SAH) reports using Hana Production will be undergoing maintenance and thus, be unavailable from 3:00 to 6:00 p.m. PDT. This is a minor change with no outage to systems expected. The expected duration for completing the implementation plan is approximately 30 minutes. With every activity hub (AH) release, the BIA team will conduct a series of steps to publish updates and perform data validation before we consider the release complete.

May 25, 19:09 PDT
Completed - The scheduled maintenance has been completed.
May 26, 05:30 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 26, 03:01 PDT
Scheduled - WHAT: Reload muir-apm-prime-1-1-3850-stk,2-1,3-1-3850-48, and 4-1
WHEN: Thursday, May 26, 2022 at 3 AM-5:30AM
SCOPE: Reload the switch to upgrade the IOS software code
IMPACT: Loss of wired and wireless network connectivity to network switches muir-apm-prime-1-1-3850-stk,2-1,3-1-3850-48, and 4-1 for approx 30 minutes.

muir-apm-prime-1-1-3850-stk 172.31.252.17
muir-apm-prime-2-1-3850-stk 172.31.252.18
muir-apm-prime-3-1-3850-48 172.31.252.19
muir-apm-prime-4-1-3850-stk 172.31.252.20

Please contact ITS Service Desk at (858)246-HELP(4357) or servicedesk@ucsd.edu if you have any questions or concerns.

May 21, 10:55 PDT
Completed - The scheduled maintenance has been completed.
May 26, 05:30 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 26, 03:01 PDT
Update - We will be undergoing scheduled maintenance during this time.
May 9, 07:35 PDT
Scheduled - WHAT: Reload m-scc-forum-shank-3850-2; m-scc-dance-3850-24 & m-scc-forum-3850-24 network switches.
WHEN: Thursday, May. 26 between 3:00 AM & 5:30 AM
SCOPE: Upgrade software code and reload switch to IOS 16.9.5
IMPACT: Loss of wired and wireless network connectivity to devices connected to:
m-scc-forum-shank-3850-2; m-scc-dance-3850-24 & m-scc-forum-3850-24 for a duration of 15 to 20 minutes.

Please contact ITS Service Desk at (858)246-HELP(4357) or servicedesk@ucsd.edu if you have any questions or concerns.

May 9, 07:32 PDT
May 25, 2022
Resolved - This incident has been resolved.
May 25, 19:05 PDT
Update - We are continuing to monitor for any further issues.
May 24, 17:06 PDT
Monitoring - DocuSign has implemented a fix for the issues with DocuSign. We are currently monitoring the situation to ensure our services have been restored. Additional updates and details will be shared here as they become available.

If you are still experiencing issues with Docusign, please contact the ITS Service Desk at servicedesk@ucsd.edu or at (858) 246-4357.

May 24, 17:05 PDT
Identified - Docusign has identified the cause of issues with Significant progress has been made in developing a plan to bring services back online. Services are being brought back incrementally. These services may be slow or unavailable at this time, and users may experience difficulty.

Thank you for your continued patience as our team works to restore these services as quickly as possible. Additional updates and details will be shared here as they become available.

If you notice any additional issues or impacts, please contact the ITS Service Desk at servicedesk@ucsd.edu or at (858) 246-4357.

May 24, 16:00 PDT
Investigating - DocuSign is experiencing a disruption that is affecting its North American Servers (Na1-Na4). During this time, users may experience issues navigating the platform as well as with sending/signing.

Please contact ITS Service Desk at (858)246-HELP(4357) or servicedesk@ucsd.edu if you have any questions or concerns.

May 24, 13:52 PDT
May 24, 2022
Completed - The scheduled maintenance has been completed.
May 24, 05:31 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 24, 03:00 PDT
Scheduled - WHAT: Reload network switches: ctri-(3850-24),(4-1-3850-stk)
WHEN: Tuesday, May 24, 2022 - (Start: 3:00 --> End: 5:30)
SCOPE: Switch IOS Upgrades to Version: 16.09.05
IMPACT: Loss of wired and wireless network connectivity to each network switch will be approx. 30 minutes.

Please contact ITS Service Desk at (858)246-HELP(4357) or servicedesk@ucsd.edu if you have any questions or concerns.

May 22, 13:13 PDT
Completed - The scheduled maintenance has been completed.
May 24, 05:31 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 24, 03:00 PDT
Scheduled - ITS Datacom/Network Monitoring Team has scheduled the following network maintenance.

WHAT: Reload m-pac-hall-4-1-c9300-stk network switch

WHEN: Tuesday, May 24th between 3:00 AM & 5:30 AM

SCOPE: Reload switch to correct switch stack priority

IMPACT: Loss of wired and wireless network connectivity to devices connected to m-pac-hall-4-1-c9300-stk for a duration of 15 to 20 minutes.

Please contact ITS Service Desk at (858)246-HELP(4357) or servicedesk@ucsd.edu if you have any questions or concerns.

May 18, 12:49 PDT
Completed - The scheduled maintenance has been completed.
May 24, 05:31 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 24, 03:00 PDT
Scheduled - ITS Datacom/Network Monitoring has scheduled the following network maintenance.

WHAT: Reload ebu3b-0-1-3850-stk-2 network switch
WHEN: Tuesday, May 24th between 3:00 AM & 5:30 AM
SCOPE: Upgrade software code and reload switch to resolve software bug issue
IMPACT: Loss of wired and wireless network connectivity to devices connected to ebu3b-0-1-3850-stk-2 for a duration of 15 to 20 minutes.

Please contact ITS Service Desk at (858)246-HELP(4357) or servicedesk@ucsd.edu if you have any questions or concerns.

May 18, 12:42 PDT
May 23, 2022

No incidents reported.

May 22, 2022

No incidents reported.

May 21, 2022

No incidents reported.

May 20, 2022

No incidents reported.

May 19, 2022
Completed - The scheduled maintenance has been completed.
May 19, 18:01 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 19, 17:00 PDT
Scheduled - IT Services will be performing maintenance on student web forms. Student web forms will be unavailable during the scheduled work.

What: Enrollment Management and Student retention forms
When: 5/19/2022 Between 5:00 PM - 6:00 PM

Please contact ITS Service Desk at (858)246-HELP(4357) or servicedesk@ucsd.edu if you have any questions or concerns.

May 18, 10:45 PDT
Completed - The scheduled maintenance has been completed.
May 19, 05:30 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 19, 03:00 PDT
Scheduled - WHAT: Reload network switch revelle-keeling-1-6-1-9300-24
WHEN: Sometime between 3 AM - 5:30 AM on Thursday May 19, 2022
SCOPE: Reload the switch to upgrade the IOS software code to 17.03.05
IMPACT: Loss of wired and wireless network connectivity to network switch revelle-keeling-1-6-1-9300-24 for approx 30 minutes.

Please contact ITS Service Desk at (858)246-HELP(4357) or servicedesk@ucsd.edu if you have any questions or concerns.

May 15, 11:51 PDT
Completed - The scheduled maintenance has been completed.
May 19, 05:30 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 19, 03:01 PDT
Scheduled - WHAT: Reload network switch sio-hildebrand-lab-9300-24
WHEN: Sometime between 3 AM - 5:30 AM on Thursday May 19, 2022
SCOPE: Reload the switch to upgrade the IOS software code to version 17.03.05
IMPACT: Loss of wired and wireless network connectivity to network switch sio-hildebrand-lab-9300-24 for approx 30 minutes.

Please contact ITS Service Desk at (858)246-HELP(4357) or servicedesk@ucsd.edu if you have any questions or concerns.

May 15, 11:52 PDT
Completed - The scheduled maintenance has been completed.
May 19, 05:30 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 19, 03:00 PDT
Scheduled - WHAT: Reload network switch n-cncr-ctr-5-1-3850-stk
WHEN: Sometime between 3 AM and 5:30 AM on Thursday May 19, 2022
SCOPE: Reload the switch to upgrade the IOS software code from IOS version 03.07.04E to 16.09.05.
IMPACT: Loss of wired and wireless network connectivity to network switch n-cncr-ctr-5-1-3850-stk for approx 30 minutes.

Please contact ITS Service Desk at (858)246-HELP(4357) or servicedesk@ucsd.edu if you have any questions or concerns.

May 7, 15:50 PDT
Completed - The scheduled maintenance has been completed.
May 19, 05:30 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 19, 03:00 PDT
Scheduled - WHAT: Reload network switch v-bsb-2-1-9300-stk
WHEN: Sometime between 3 AM - 5:30 AM on Thursday, May 19, 2022
SCOPE: Reload the switch to upgrade the IOS software code from 17.03.03 to 17.03.05
IMPACT: Loss of wired and wireless network connectivity to network switch v-bsb-2-1-9300-stk for approx 30 minutes.

Please contact ITS Service Desk at (858)246-HELP(4357) or servicedesk@ucsd.edu if you have any questions or concerns.

May 7, 13:35 PDT
Completed - The scheduled maintenance has been completed.
May 19, 00:01 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 18, 20:01 PDT
Scheduled - ITS has scheduled the following maintenance:

Load balancers for Wireless and VPN authentications to the Radius Infrastructure will be upgraded. Since the hardware is redundant, services are expected to remain operational during the upgrade.

What: Upgrade of network hardware to address a critical vulnerability
When: 5/18/22 8pm-11:59pm

Please contact ITS Service Desk at (858)246-HELP(4357) or servicedesk@ucsd.edu if you have any questions or concerns.

May 18, 10:57 PDT
May 18, 2022
Completed - The scheduled maintenance has been completed.
May 18, 05:30 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 18, 03:00 PDT
Scheduled - WHAT: Reload network switches: a-hds-muir-(annex),(cmns),(reslife)
WHEN: Wednesday, May 18, 2022 - (Start: 3:00 --> End: 5:30)
SCOPE: Switch IOS Upgrades to Version: 16.09.05
IMPACT: Loss of wired and wireless network connectivity to each network switch will be approx. 30 minutes.

Please contact ITS Service Desk at (858)246-HELP(4357) or servicedesk@ucsd.edu if you have any questions or concerns.

May 16, 07:24 PDT
Completed - The scheduled maintenance has been completed.
May 18, 05:30 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 18, 03:00 PDT
Scheduled - WHAT: Reload b-pc-exp-3-1-3850-48, 3-2, 4-2, and b-pc-exp-4-2-3850-stk network switch
WHEN: Wednesday, May 18th between 3:00 AM & 5:30 AM
SCOPE: Upgrade software code and reload switch
IMPACT: Loss of wired and wireless network connectivity to devices connected to b-pc-exp-3-1-3850-48, b-pc-exp-3-2-3850-stk, b-pc-exp-4-2-3850-stk, b-pep-cyn-1-1-3850-st network switches for a duration of 15 to 20 minutes

Please contact ITS Service Desk at (858)246-HELP(4357) or servicedesk@ucsd.edu if you have any questions or concerns.

May 6, 07:38 PDT
Completed - The scheduled maintenance has been completed.
May 18, 00:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 17, 23:02 PDT
Scheduled - ITS has scheduled the following maintenance:

What: Facilities Information Management System downtime
When: May 17, 2022, 11:00 PM PDT to May 18, 2022, 12:00AM PDT

Facilities Information Management System will not be available on May 17, 2022, 11:00 PM PDT to May 18, 2022, 12:00AM PDT due to scheduled maintenance work performed by IBM Cloud Delivery Services group.

Please contact ITS Service Desk at (858)246-HELP(4357) or servicedesk@ucsd.edu if you have any questions or concerns.

May 16, 09:33 PDT
May 17, 2022
Completed - The scheduled maintenance has been completed.
May 17, 22:01 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 17, 20:01 PDT
Scheduled - HANA Production will be unavailable from 8PM - 10PM to allow for a system upgrade. All activity hub based reports and integration will be unavailable during that period.

START: May 17th, 8:00pm
STOP: May 17th, 10:00pm

Please contact ITS Service Desk at (858)246-HELP(4357) or servicedesk@ucsd.edu if you have any questions or concerns.

May 17, 09:48 PDT
Completed - The scheduled maintenance has been completed.
May 17, 19:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 17, 17:30 PDT
Scheduled - Temporary Outage during MiCollab upgrade
Tues 05/17/2022 5:30 PM to 7PM

IT Services will be performing a MiCollab upgrade to remove a vulnerability risk of cyber attacks. MiCollab will not be available during the upgrade.

Please contact ITS Service Desk at (858)246-HELP(4357) or servicedesk@ucsd.edu if you have any questions or concerns.

May 17, 14:04 PDT
Completed - The scheduled maintenance has been completed.
May 17, 05:01 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 17, 03:00 PDT
Scheduled - WHAT: Reload eng-ebu3b-4-2-3850-stk & eng-serf-1-1-3850-stk;(1-2;2-1;3-1 & 4-1) network switches
WHEN: Tuesday, May 17th 03:00AM to 5AM
SCOPE: Upgrade software code and reload switch to resolve software bug issue
IMPACT: Loss of wired and wireless network connectivity to devices connected to eng-ebu3b-4-2-3850-stk & eng-serf-1-1-3850-stk;(1-2;2-1;3-1 & 4-1) for a duration of 15 to 20 minutes.

Please contact ITS Service Desk at (858)246-HELP(4357) or servicedesk@ucsd.edu if you have any questions or concerns.

May 5, 07:12 PDT
May 16, 2022

No incidents reported.

May 15, 2022

No incidents reported.

May 14, 2022

No incidents reported.

May 13, 2022
Completed - The scheduled maintenance has been completed.
May 13, 07:31 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 13, 07:02 PDT
Scheduled - WHAT: I&R to power-cycle network switch muir-apm-prime-5-1-3850-stk
WHEN: Friday May 13, 2022, from 7 AM to 7:30 AM
SCOPE: Power-cycle the switch to try and fix a power-stack cable error
IMPACT: Loss of wired and wireless network connectivity to network switch muir-apm-prime-5-1-3850-stk for approx 30 minutes.

Please contact ITS Service Desk at (858)246-HELP(4357) or servicedesk@ucsd.edu if you have any questions or concerns.

May 11, 08:17 PDT