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Report a Problem: If you can't find a listing for a current issue, contact the ITS Service Desk - (858) 246-4357

Academic Services ? Operational
Business Services ? Operational
Network ? Operational
Communication and Collaboration ? Operational
Email ? Operational
Phones and Voicemail ? Operational
SSO ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
ITS Datacom/Network Monitoring Team has scheduled the following network maintenance.

WHAT: Reload a-ntplln-5-2-1-113-its-av-c9200-24 network switch
WHEN: Tuesday, July 5th between 3:00 AM & 5:30 AM
SCOPE: Upgrade code and reload switch to resolve software bug issue
IMPACT: Loss of wired and wireless network connectivity to devices connected to a-ntplln-5-2-1-113-its-av-c9200-24 for a duration of 15 to 20 minutes.


Please contact ITS Service Desk at (858)246-HELP(4357) or servicedesk@ucsd.edu if you have any questions or concerns.

Posted on Jun 23, 13:19 PDT
ITS Datacom/Network Monitoring Team has scheduled the following network maintenance.

WHAT: Reload wan-trdst-lib-3850-stk network switch
WHEN: Tuesday, July 5th between 3:00 AM & 5:30 AM
SCOPE: Upgrade software code and reload switch to resolve software bug issue
IMPACT: Loss of wired and wireless network connectivity to devices connected to wan-trdst-lib-3850-stk for a duration of 15 to 20 minutes.


Please contact ITS Service Desk at (858)246-HELP(4357) or servicedesk@ucsd.edu if you have any questions or concerns.

Posted on Jun 22, 14:10 PDT
ITS Datacom/Network Monitoring Team has scheduled the following network maintenance.

WHAT: Reload s-ctr-hall-101-its-av-c9200-24 network switch.
WHEN: Tuesday, July 5th between 3:00 AM & 5:30 AM
SCOPE: Upgrade software code and reload switch to resolve software bug issue.
IMPACT: Loss of wired and wireless network connectivity to devices connected to s-ctr-hall-101-its-av-c9200-24 for a duration of 15 to 20 minutes.

Please contact ITS Service Desk at (858)246-HELP(4357) or servicedesk@ucsd.edu if you have any questions or concerns.

Posted on Jun 22, 13:05 PDT
Past Incidents
Jun 24, 2022

No incidents reported today.

Jun 23, 2022
Resolved - ITS has confirmed that the issues affecting EHS Application Server have been resolved. Thank you for your patience as we worked to restore service.

If you experience any additional issues or have any questions, please contact the ITS Service Desk at servicedesk@ucsd.edu or at (858) 246-4357.

Jun 23, 08:37 PDT
Identified - ITS is continuing to investigate the cause of issues with EHS Application Server. These services may be slow or unavailable at this time, and users may experience difficulty.
The services impacted are My Research Safety and RMP Recharge App.

Thank you for your continued patience as our team works to restore these services as quickly as possible. Updates and additional details will be shared here as they become available.

If you notice any additional issues or impact, please contact the ITS Service Desk at servicedesk@ucsd.edu or at (858) 246-4357.

Jun 23, 08:28 PDT
Resolved - ITS performed maintenance on cognos production which impacted reports and bah.ucsd.edu., The service was down for approximately 45 minutes and now has been restored.

If you experience any additional issues or have any questions, please contact the ITS Service Desk at servicedesk@ucsd.edu or at (858) 246-4357.

Jun 23, 06:19 PDT
Jun 22, 2022
Resolved - This incident has been resolved.
Jun 22, 18:22 PDT
Monitoring - ITS has implemented a fix for the issues with emails to some @ucsd.edu email addresses not delivering properly. . We are currently monitoring the situation to ensure our services have been restored. Additional updates and details will be shared here as they become available.

If you are still experiencing issues with , please contact the ITS Service Desk at servicedesk@ucsd.edu or at (858) 246-4357.

Jun 22, 16:48 PDT
Investigating - ITS is investigating possible issues with GMail. These services may be slow or unavailable at this time, and users may experience difficulty. Email to some @ucsd.edu email addresses is not delivering properly. Our engineers are currently investigating.

Thank you for your patience as our team works to restore functionality for these services. Updates and additional details will be shared here as they become available.

If you notice any additional issues or impact, please contact the ITS Service desk at servicedesk@ucsd.edu or at (858) 246-4357.

Jun 22, 14:46 PDT
Completed - The scheduled maintenance has been completed.
Jun 22, 18:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 22, 17:00 PDT
Scheduled - ITI will relocate and cut over the fiber optic cables and telephone cables at CUP Expansion project on June 22nd starting at 5:00PM. The following buildings will lose connectivity: Revelle Switching Station, Che Cafe, Dance Studio, Forum Theater, Mandel Weiss Theater, Potiker Theater.
Jun 22, 11:06 PDT
Completed - The scheduled maintenance has been completed.
Jun 22, 10:30 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 22, 10:00 PDT
Scheduled - ITS has scheduled the following maintenance:

START: 06/22/2022 10:00am
STOP: 06/22/2022 10:30am

Temporary outage for users while voice lines change carriers.

Please contact ITS Service Desk at (858)246-HELP(4357) or servicedesk@ucsd.edu if you have any questions or concerns.

Jun 22, 09:42 PDT
Completed - The scheduled maintenance has been completed.
Jun 22, 05:31 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 22, 03:00 PDT
Scheduled - ITS has scheduled the following maintenance:

WHAT: Reload network switch a-cogsci-1-1-9300-stk
WHEN: Sometime between 3 AM - 5:30 AM on Wednesday June 22, 2022
SCOPE: Reload the switch to upgrade the IOS software code from version 16.06.03 to version 17.03.05.
IMPACT: Loss of wired and wireless network connectivity to network switch a-cogsci-1-1-9300-stk for approx 30 minutes.

Please contact ITS Service Desk at (858)246-HELP(4357) or servicedesk@ucsd.edu if you have any questions or concerns.

Jun 16, 15:32 PDT
Jun 21, 2022
Resolved - ITS has confirmed that the issues affecting Concur Expense Module have been resolved. Thank you for your patience as Concur worked to restore service.

If you experience any additional issues or have any questions, please contact the ITS Service Desk at servicedesk@ucsd.edu or at (858) 246-4357.

Jun 21, 12:32 PDT
Investigating - The Expense module is currently unavailable. SAP Concur is aware of the issue and is working to resolve. Please check open.concur.com for status updates.
Jun 21, 12:13 PDT
Completed - The scheduled maintenance has been completed.
Jun 21, 05:31 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 21, 03:00 PDT
Scheduled - ITS-Datacom/Network Monitoring Team has scheduled the following network maintenance.

WHAT: Reload n-mesa-e-porton-12-1-9200-24 network switch
WHEN: Tuesday, June 21st between 3:00 AM & 5:30 AM
SCOPE: Upgrade software code and reload switch to resolve software bug issue
IMPACT: Loss of wired and wireless network connectivity to devices connected to n-mesa-e-porton-12-1-9200-24 for a duration of 15 to 20 minutes.

Please contact ITS Service Desk at (858)246-HELP(4357) or servicedesk@ucsd.edu if you have any questions or concerns.

Jun 16, 11:29 PDT
Completed - The scheduled maintenance has been completed.
Jun 21, 05:31 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 21, 03:00 PDT
Scheduled - ITS-Datacom/Network Monitoring Team has scheduled the following network maintenance.

WHAT: Reload n-mesa-viento-10-1-9200-24 network switch
WHEN: Tuesday, June 21st between 3:00 AM & 5:30 AM
SCOPE: Upgrade software code and reload switch to resolve software bug issue
IMPACT: Loss of wired and wireless network connectivity to devices connected to n-mesa-viento-10-1-9200-24 for a duration of 15 to 20 minutes.

Please contact ITS Service Desk at (858)246-HELP(4357) or servicedesk@ucsd.edu if you have any questions or concerns.

Jun 16, 11:26 PDT
Completed - The scheduled maintenance has been completed.
Jun 21, 05:31 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 21, 03:00 PDT
Scheduled - ITS Datacom/Network Maintenance has scheduled the following network maintenance.

WHAT: Reload rsnt-fleet-meteor-3850-12x-dist network switch
WHEN: Tuesday, June 21st between 3:00 AM & 5:30 AM
SCOPE: Reload switch to resolve software bug issues
IMPACT: Loss of wired and wireless network connectivity to devices connected to rsnt-fleet-meteor-3850-12x for a duration of 15 to 20 minutes.

Please contact ITS Service Desk at (858)246-HELP(4357) or servicedesk@ucsd.edu if you have any questions or concerns.

Jun 14, 14:15 PDT
Jun 20, 2022
Completed - The scheduled maintenance has been completed.
Jun 20, 00:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 17, 17:01 PDT
Scheduled - What: Facilities Information Management System downtime
When: Friday, June 17, 2022 starting at 5:00PM PDT ending on Sunday, June 20th, 2022 at 12:00AM PDT

UCSD ITS-RMP group will be upgrading Tririga application to version 11.0 in UCSD's Facilities Information Management System (TRIRIGA) production environment starting Friday, June 17, 2022 at 4:00 PM PDT and ending by June 20, 2022 at 12:00AM PDT. During this window FIM will not be available.

Please contact ITS Service Desk at (858)246-HELP(4357) or servicedesk@ucsd.edu if you have any questions or concerns.

Jun 8, 13:52 PDT
Jun 19, 2022

No incidents reported.

Jun 18, 2022

No incidents reported.

Jun 17, 2022
Jun 16, 2022
Completed - The scheduled maintenance has been completed.
Jun 16, 18:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 16, 15:00 PDT
Scheduled - ITS has scheduled the following maintenance:

The Financial Activity Hub (FinAH) reports using Hana Production will be undergoing maintenance and thus, unavailable today from 3:00 to 6:00 p.m. PDT. This is a minor change with no outage to systems. The expected duration for completing the implementation plan is approximately 30 minutes. With every activity hub (AH) release, the BIA team will conduct a series of steps to publish updates and perform data validation before we consider the release complete.

What: The Financial Activity Hub (FINAH)
When: 6/16/22 3-6pm

Please contact ITS Service Desk at (858)246-HELP(4357) or servicedesk@ucsd.edu if you have any questions or concerns.

Jun 13, 15:19 PDT
Completed - The scheduled maintenance has been completed.
Jun 16, 18:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 16, 15:00 PDT
Scheduled - ITS has scheduled the following maintenance:

START: June 16, 2022 @ 3:00pm
STOP: June 16, 2022 @ 6:00pm

IMPACT: The expected duration for completing the implementation plan is approximately 30 minutes. With every activity hub (AH) release, the BIA team will conduct a series of steps to publish updates and perform data validation before we consider the release complete. We communicate a 3 hour window to end users so that they refrain from using the relevant AH views during that time for data accuracy reasons.

Please contact ITS Service Desk at (858)246-HELP(4357) or servicedesk@ucsd.edu if you have any questions or concerns.

Jun 10, 15:22 PDT
Resolved - ITS has confirmed that the issues affecting Tritonlink Financial Aid link have been resolved. Thank you for your patience as we worked to restore service.

If you experience any additional issues or have any questions, please contact the ITS Service Desk at servicedesk@ucsd.edu or at (858) 246-4357.

Jun 16, 08:34 PDT
Update - Our engineers are continuing to investigate the cause of issues with Tritonlink Financial Aid link. They've found an issue with the Financial Aid Document Verification tool within Tritonlink.

Thank you for your continued patience as our team works to restore these services as quickly as possible. Updates and additional details will be shared here as they become available.

If you notice any additional issues or impact, please contact the ITS Service Desk at servicedesk@ucsd.edu or at (858) 246-4357.

Jun 15, 22:28 PDT
Investigating - ITS is investigating possible issues with Tritonlink Financial Aid link. These services may be slow or unavailable at this time, and users may experience difficulty with the "Click here to register your account for the Document Submission Tool" Financial Aid link within Tritonlink.

Thank you for your patience as our team works to restore functionality for these services. Updates and additional details will be shared here as they become available.

If you notice any additional issues or impact, please contact the ITS Service desk at servicedesk@ucsd.edu or at (858) 246-4357.

Jun 15, 21:36 PDT
Completed - The scheduled maintenance has been completed.
Jun 16, 07:33 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 16, 07:03 PDT
Scheduled - IGC update is complete, however Cognos is expected to be unavailable for another 30 minutes.

Please contact ITS Service Desk at (858)246-HELP(4357) or servicedesk@ucsd.edu if you have any questions or concerns.

Jun 16, 07:02 PDT
Completed - The scheduled maintenance has been completed.
Jun 16, 07:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 16, 06:00 PDT
Scheduled - ITS has scheduled the following maintenance:

Cognos Production and IGC will be unavailable from 6AM to 7AM on Thursday, June 16, for scheduled maintenance.

Please contact ITS Service Desk at (858)246-HELP(4357) or servicedesk@ucsd.edu if you have any questions or concerns.

Jun 15, 15:44 PDT
Completed - The scheduled maintenance has been completed.
Jun 16, 05:30 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 16, 03:01 PDT
Scheduled - WHAT: Reload network switches: a-ctr-mex-(1-1),(2-1),(cop),(wvr)
WHEN: Thursday, June 16, 2022 - (Start: 3:00 --> End: 5:30)
SCOPE: Switch IOS Upgrades to Version: 16.09.05
IMPACT: Loss of wired and wireless network connectivity to each network switch will be approx. 30 minutes.

Please contact ITS Service Desk at (858)246-HELP(4357) or servicedesk@ucsd.edu if you have any questions or concerns.

Jun 12, 19:12 PDT
Completed - The scheduled maintenance has been completed.
Jun 16, 05:30 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 16, 03:00 PDT
Scheduled - WHAT: Reload network switch sio-birch-aqrm-2-1-3850-stk
WHEN: Sometime between 3 AM - 5:30 AM on Thursday June 16, 2022
SCOPE: Reload the switch to upgrade the IOS software code to version 16.09.05
IMPACT: Loss of wired and wireless network connectivity to network switch sio-birch-aqrm-2-1-3850-stk for approx 30 minutes.

Please contact ITS Service Desk at (858)246-HELP(4357) or servicedesk@ucsd.edu if you have any questions or concerns.

Jun 11, 16:05 PDT
Completed - The scheduled maintenance has been completed.
Jun 16, 05:30 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 16, 03:00 PDT
Scheduled - ITS has scheduled the following maintenance:

START: Thursday, June 16th between 3:00 AM
STOP: Thursday, June 16th between 5:30 AM

SCOPE: Upgrade software code and reload switch to resolve software bug issue

IMPACT: Loss of wired and wireless network connectivity to devices connected to m-stud-cntr-a-1-2-9300-4 for a duration of 15 to 20 minutes.

Please contact ITS Service Desk at (858)246-HELP(4357) or servicedesk@ucsd.edu if you have any questions or concerns.

Jun 8, 16:36 PDT
Jun 15, 2022
Completed - The scheduled maintenance has been completed.
Jun 15, 18:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 14, 18:01 PDT
Scheduled - What: Tomcat upgrade
When: 6/14/2022 from 6 PM to 6/15/2022 at 6 PM (24 hours)

Servers will be upgraded one at a time to avoid any downtime. Users may need to retry to authenticate if they happen to be on a node when it is cycled. Otherwise no real customer impact is expected.

Jun 9, 11:09 PDT
Resolved - ITS has confirmed that the issues affecting password.ucsd.edu have been resolved. Thank you for your patience as we worked to restore service.

If you experience any additional issues or have any questions, please contact the ITS Service Desk at servicedesk@ucsd.edu or at (858) 246-4357.

Jun 15, 12:03 PDT
Investigating - ITS is investigating possible issues with the website password.ucsd.edu. These services may be slow or unavailable at this time, and users may experience difficulty resetting their password.

Thank you for your patience as our team works to restore functionality for these services. Updates and additional details will be shared here as they become available.

If you notice any additional issues or impact, please contact the ITS Service desk at servicedesk@ucsd.edu or at (858) 246-4357.

Jun 15, 10:12 PDT
Completed - The scheduled maintenance has been completed.
Jun 15, 12:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 15, 08:00 PDT
Scheduled - What: DSMLP/DataHub security patching
When: Wednesday 6/15/2022 from 8 AM to Noon

DSMLP/DataHub is down for scheduled maintenance

Please contact ITS Service Desk at (858)246-HELP(4357) or servicedesk@ucsd.edu if you have any questions or concerns.

Jun 14, 10:24 PDT
Completed - The scheduled maintenance has been completed.
Jun 15, 06:15 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 15, 06:00 PDT
Scheduled - What: Canvas Administrative Tools and Podcast.ucsd.edu offline for system maintenance
When: Wednesday June 15th, 2020 between 6:00 AM and 6:30 AM

The Podcasting website and locally-maintained Canvas administrative tools linked from Canvas ('Add TAs', 'eGrades Export', and others) will be unavailble for about 15 minutes during server maintenance.

Access to Canvas will NOT be affected.

Jun 9, 11:10 PDT
Completed - The scheduled maintenance has been completed.
Jun 15, 05:30 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 15, 03:00 PDT
Scheduled - WHAT: Reload network switches: m-hds-admin-2-1-3850-stk, (3-1), (4-1), m-hds-argo-3850-48
WHEN: Wednesday, June 15th between 3:00 AM & 5:30 AM
SCOPE: Switch IOS Upgrades to Version: 16.09.05
IMPACT: Loss of wired and wireless network connectivity to devices connected to m-hds-blake-main-3850-48 for a duration of 15 to 20 minutes.

Please contact ITS Service Desk at (858)246-HELP(4357) or servicedesk@ucsd.edu if you have any questions or concerns.

Jun 12, 19:13 PDT
Completed - The scheduled maintenance has been completed.
Jun 15, 05:30 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 15, 03:00 PDT
Scheduled - ITS-Datacom/Network Monitoring has scheduled the following maintenance:

WHAT: Reload network devices b-wrrn-mall-outdoor-9200-stk & k-wrrn-fldhouse-9300-48
WHEN: Between 3 AM - 5:30 AM on Wed, June 15
SCOPE: Reload the device to upgrade the OS code and to correct a security issue.
IMPACT: Loss of wired and wireless network connectivity to network device for approximately 15-30 minutes.


Please contact ITS Service Desk at (858)246-HELP(4357) or servicedesk@ucsd.edu if you have any questions or concerns.

Jun 8, 09:47 PDT
Jun 14, 2022
Completed - The scheduled maintenance has been completed.
Jun 14, 06:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 14, 00:00 PDT
Scheduled - Spectrum will be performing a network upgrade at Rita Atkinson. All Spectrum services at Rita Atkinson will be down during the above times for this upgrade. Residents will need to reconnect any device that needs to be connected to the Spectrum network after 6:00 AM.
Jun 9, 10:14 PDT
Completed - The scheduled maintenance has been completed.
Jun 14, 05:31 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 14, 03:02 PDT
Scheduled - WHAT: Reload network switch n-mesa-w-brisa-4-1-9200-24
WHEN: Sometime between 3 AM - 5:30 AM on Tuesday June 14, 2022
SCOPE: Reload the switch to upgrade the IOS software code to version 17.03.05 to resolve a software bug issue
IMPACT: Loss of wired and wireless network connectivity to network switch n-mesa-w-brisa-4-1-9200-24 for approx 30 minutes

Please contact ITS Service Desk at (858)246-HELP(4357) or servicedesk@ucsd.edu if you have any questions or concerns.

Jun 5, 08:40 PDT
Completed - The scheduled maintenance has been completed.
Jun 14, 05:30 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 14, 03:02 PDT
Scheduled - ITS has scheduled the following maintenance:

START: Sometime between 3 AM on Tuesday, June 14, 2022
STOP: Sometime between 5:30 AM on Tuesday, June 14, 2022

SCOPE: Reload the switch to upgrade the IOS software code to version 17.03.05 to resolve a software bug issue

IMPACT: Loss of wired and wireless network connectivity to network switch ebu2-trlr-C9200L-48 for approx 30 minutes.

Please contact ITS Service Desk at (858)246-HELP(4357) or servicedesk@ucsd.edu if you have any questions or concerns.

Jun 8, 16:38 PDT
Jun 13, 2022
Resolved - ITS has confirmed that the issues affecting Concur have been resolved. Thank you for your patience as we worked to restore service.

If you experience any additional issues or have any questions, please contact the ITS Service Desk at servicedesk@ucsd.edu or at (858) 246-4357.

Jun 13, 14:03 PDT
Update - We are continuing to investigate this issue with Concur.

Thank you for your patience as our team works to restore functionality for these services. Updates and additional details will be shared here as they become available.

If you notice any additional issues or impact, please contact the ITS Service Desk at servicedesk@ucsd.edu or at (858) 246-4357.

Jun 13, 13:46 PDT
Identified - Concur has posted on open.concur.com that their Expense and Request services are down, and that they are working to resolve the issue.

Additional updates and details will be shared here as they become available.

If you notice any additional issues or impact, please contact the ITS Service Desk at servicedesk@ucsd.edu or at (858) 246-4357.

Jun 13, 10:29 PDT
Update - We are continuing to investigate this issue.
Jun 13, 10:21 PDT
Investigating - ITS is investigating possible issues with Oracle/Concur. These services may be slow or unavailable at this time, and users may experience difficulty, when looking for or trying to use the expenses tab.

Thank you for your patience as our team works to restore functionality for these services. Updates and additional details will be shared here as they become available.

If you notice any additional issues or impact, please contact the ITS Service desk at servicedesk@ucsd.edu or at (858) 246-4357.

Jun 13, 10:19 PDT
Jun 12, 2022

No incidents reported.

Jun 11, 2022

No incidents reported.

Jun 10, 2022

No incidents reported.