Monitoring - ITS is continuing to investigate the cause of issues with FULL UM users.

These services may be slow or unavailable, and users may experience difficulty. Thank you for your continued patience as our team works to restore these services as quickly as possible. Updates and additional details will be shared here as they become available.

If you notice any additional issues or impacts, please contact the ITS Service Desk at servicedesk@ucsd.edu or at (858) 246-4357.

Sep 19, 2022 - 18:31 PDT
Update - ITS is continuing to investigate the cause of issues with FULL UM users. These services may be slow or unavailable at this time, and users may experience difficulty.

Thank you for your continued patience as our team works to restore these services as quickly as possible. Updates and additional details will be shared here as they become available.

If you notice any additional issues or impact, please contact the ITS Service Desk at servicedesk@ucsd.edu or at (858) 246-4357.

Sep 08, 2022 - 10:03 PDT
Investigating - ITS is investigating possible issues with Full UM users. These services may be slow or unavailable at this time, and users may experience difficulty and delays in voicemail delivery (up to 25 mins).Telecom Voice team still working to find solution .

Thank you for your patience as our team works to restore functionality for these services. Updates and additional details will be shared here as they become available.

If you notice any additional issues or impact, please contact the ITS Service desk at servicedesk@ucsd.edu or at (858) 246-4357.

Sep 01, 2022 - 08:54 PDT
Update - The Telecom Voice team is still working to find a solution and will update again when resolved...

Thank you for your patience as our team works to restore functionality for these services. Updates and additional details will be shared here as they become available... Additional updates and details will be shared here as they become available.

If you are still experiencing issues, please contact the ITS Service Desk at servicedesk@ucsd.edu or at (858) 246-4357.

Sep 19, 2022 - 18:29 PDT
Monitoring - Telecom Voice team still working to find solution and will update again when resolved.

Thank you for your patience as our team works to restore functionality for these services. Updates and additional details will be shared here as they become available.

If you notice any additional issues or impact, please contact the ITS Service desk at servicedesk@ucsd.edu or at (858) 246-4357.

Sep 08, 2022 - 10:03 PDT
Identified - Telecom Voice team still working to find solution and will update again when resolved.

Thank you for your patience as our team works to restore functionality for these services. Updates and additional details will be shared here as they become available.

If you notice any additional issues or impact, please contact the ITS Service desk at servicedesk@ucsd.edu or at (858) 246-4357.

Sep 01, 2022 - 08:50 PDT
Investigating - ITS is investigating possible issues with STT service. These services may be slow or unavailable at this time, and users may experience difficulty.

Thank you for your patience as our team works to restore functionality for these services. Updates and additional details will be shared here as they become available.

If you notice any additional issues or impact, please contact the ITS Service desk at servicedesk@ucsd.edu or at (858) 246-4357.

Aug 29, 2022 - 14:57 PDT
Update - ITS is still continuing to investigate the cause of issues with the applications presenting a "Request Denied" message. These services may be slow or unavailable at this time, and users may experience difficulty logging into the tool.

Thank you for your continued patience as our team works to restore these services as quickly as possible. Updates and additional details will be shared here as they become available.

If you notice any additional issues or impact, please contact the ITS Service Desk at servicedesk@ucsd.edu or at (858) 246-4357.

Sep 08, 2022 - 09:59 PDT
Update - ITS is still continuing to investigate the cause of issues with the applications presenting a "Request Denied" message. These services may be slow or unavailable at this time, and users may experience difficulty logging into the tool.

Thank you for your continued patience as our team works to restore these services as quickly as possible. Updates and additional details will be shared here as they become available.

If you notice any additional issues or impact, please contact the ITS Service Desk at servicedesk@ucsd.edu or at (858) 246-4357.

Sep 01, 2022 - 12:11 PDT
Investigating - ITS is still continuing to investigate the cause of issues with the applications presenting a "Request Denied" message. These services may be slow or unavailable at this time, and users may experience difficulty logging into the tool.

Thank you for your continued patience as our team works to restore these services as quickly as possible. Updates and additional details will be shared here as they become available.

If you notice any additional issues or impact, please contact the ITS Service Desk at servicedesk@ucsd.edu or at (858) 246-4357.

Aug 19, 2022 - 16:01 PDT
Update - ITS has identified the cause of issues with the Request denied error and is working to implement a solution. These services may be slow or unavailable at this time, and users may experience difficulty. If you are experiencing this issue, please delete the "ucsd.edu" cookies until we have a permanent resolution. Instructions can be found here: https://docs.google.com/document/d/1cV4P0btYth6cSnkVDOx2Au-xhwaeTGT8jkWW2f8JoFc/edit?usp=sharing

Thank you for your continued patience as our team works to restore these services as quickly as possible. Additional updates and details will be shared here as they become available.

If you notice any additional issues or impact, please contact the ITS Service Desk at servicedesk@ucsd.edu or at (858) 246-4357.

Aug 08, 2022 - 11:39 PDT
Identified - Currently, there is an issue with some users are not able to access some of the applications hosted by ITS. In this case, the user is presented with a "Request Denied!" message. If you are experiencing this issue, please delete the "ucsd.edu" cookies until we have a permanent resolution. Instructions can be found here: https://docs.google.com/document/d/1cV4P0btYth6cSnkVDOx2Au-xhwaeTGT8jkWW2f8JoFc/edit?usp=sharing

Thank you for your continued patience as our team works to restore these services as quickly as possible. Additional updates and details will be shared here as they become available.

If you notice any additional issues or impact, please contact the ITS Service Desk at servicedesk@ucsd.edu or at (858) 246-4357.

Aug 06, 2022 - 14:09 PDT

About This Site

Report a Problem: If you can't find a listing for a current issue, contact the ITS Service Desk - (858) 246-4357

Academic Services ? Operational
Business Services ? Operational
Network ? Operational
Communication and Collaboration ? Operational
Email ? Operational
Phones and Voicemail ? Operational
SSO ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
ITS has scheduled the following maintenance:

START: Tuesday, Sept. 27th between 3:00 AM
STOP: Tuesday, Sept. 27th between 5:30 AM

IMPACT: Loss of wired and wireless network connectivity to devices connected to rsnt-wrrn-brennen-2004-3650-48 for a duration of 15 to 20 minutes.

Please contact ITS Service Desk at (858)246-HELP(4357) or servicedesk@ucsd.edu if you have any questions or concerns.

Posted on Sep 21, 2022 - 15:41 PDT
Past Incidents
Sep 24, 2022

No incidents reported today.

Sep 23, 2022
Resolved - This incident has been resolved.
Sep 23, 16:00 PDT
Identified - ITS is investigating possible issues with FinAH UCSD General Ledger and GL interface views. These services may be slow or unavailable at this time, and users may experience difficulty. The FinAH UCSD General Ledger and GL Interface views have been found to be missing data beyond 9/17. We have determined the root cause and are working on resolution

Thank you for your patience as our team works to restore functionality for these services. Updates and additional details will be shared here as they become available.

If you notice any additional issues or impact, please contact the ITS Service desk at servicedesk@ucsd.edu or at (858) 246-4357.

Sep 23, 14:03 PDT
Completed - The scheduled maintenance has been completed.
Sep 23, 07:01 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 23, 06:00 PDT
Scheduled - ITS has scheduled the following maintenance:

START: Friday Sept 23, 2022. @ 6:00 am
STOP: Friday Sept 23, 2022 @ 7:00 am

IMPACT: Brief interruption of loss of wired and wireless network connectivity to network switch sio-hydro-lab-3850-48 for approx 60 minutes.


Please contact ITS Service Desk at (858)246-HELP(4357) or servicedesk@ucsd.edu if you have any questions or concerns.

Sep 21, 17:40 PDT
Sep 22, 2022
Completed - The scheduled maintenance has been completed.
Sep 22, 19:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 22, 18:00 PDT
Scheduled - What: Voice switches upgrade
When: Sep 22nd at 6 PM-7 PM

Phone services will be down during the maintenance window.

Locations:
Building 301
Building 302
Building 400
Building 401C
Career Services
Center Hall
SSC Student Services Complex
Student Health

Sep 21, 10:54 PDT
Completed - The scheduled maintenance has been completed.
Sep 22, 05:30 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 22, 03:00 PDT
Scheduled - ITS has scheduled the following maintenance:

START: Thursday, September 22, 2022 @ 3:00 am
STOP: Thursday, September 22, 2022 @ 5:30 am

IMPACT: Brief interruption of loss of wired and wireless network connectivity to each network switch will be approx. 30 min.

Please contact ITS Service Desk at (858)246-HELP(4357) or servicedesk@ucsd.edu if you have any questions or concerns.

Sep 21, 17:45 PDT
Completed - The scheduled maintenance has been completed.
Sep 22, 05:30 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 22, 03:00 PDT
Scheduled - WHAT: Reload network switches: muir-apm-(5-Dvcs) | n-cncr-ctr-(7-Dvcs)
WHEN: Thursday, September 22, 2022 - (Start: 03:00 --> End: 05:30am.)
SCOPE: Switch IOS Upgrade to Version: 16.09.05
IMPACT: Loss of wired and wireless network connectivity to each network switch will be approx. 30 min.

If you notice any additional issues or impact, please contact the ITS Service desk at servicedesk@ucsd.edu or at (858) 246-4357.

Sep 18, 14:08 PDT
Sep 21, 2022

No incidents reported.

Sep 20, 2022

No incidents reported.

Sep 19, 2022
Resolved - This incident has been resolved.
Sep 19, 16:36 PDT
Update - UCSD Health Telecom continuing to investigate this issue.
Sep 14, 17:04 PDT
Investigating - UCSD Health IT is continuing to investigate the cause of issues with their phone lines. Certain extensions may be slow or unavailable at this time, and users may experience difficulty calling in.

Updates and additional details will be shared here as they become available.

Sep 14, 17:04 PDT
Sep 18, 2022

No incidents reported.

Sep 17, 2022

No incidents reported.

Sep 16, 2022
Completed - The scheduled maintenance has been completed.
Sep 16, 23:59 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 16, 21:01 PDT
Scheduled - ITS Datacom has scheduled the following maintenance:
When: Friday 9/16/2022 from 9:00pm to 11:59pm
What: Upgrade Nexus operating system on four network switches

adcom-atsdsc-police-HH28U44-yellow-9k1
adcom-atsdsc-police-HH28U42-yellow-9k2
sdsc-police-HH28U40-black-9k1
sdsc-police-HH28U38-black-9k2

Impact: 
We do not expect any network outage with this upgrade as the service was built with redundancy in place.

Sep 14, 18:09 PDT
Completed - The scheduled maintenance has been completed.
Sep 16, 23:59 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 16, 21:01 PDT
Scheduled - What: Upgrade Nexus operating system on four network switches
When: Friday September 16, 2022 9pm to 11:59pm

ITS Datacomm will upgrade the operating system on these four switches due to a Cisco security vulnerability. We plan to upgrade each switch one at a time and confirm connectivity after each switch upgrade is completed. We do not expect any outage with this upgrade as the service was built with redundancy in place.

adcom-atsdsc-police-HH28U44-yellow-9k1
adcom-atsdsc-police-HH28U42-yellow-9k2
sdsc-police-HH28U40-black-9k1
sdsc-police-HH28U38-black-9k2

Sep 14, 10:00 PDT
Sep 15, 2022
Resolved - Zoom services have been restored, please check their website for updates:
https://www.isitdownrightnow.com/zoom.us.html

If you experience any additional issues or have any questions, please contact the ITS Service Desk at servicedesk@ucsd.edu or at (858) 246-4357.

Sep 15, 08:38 PDT
Identified - Zoom services are currently down, please check their website for updates:
https://www.isitdownrightnow.com/zoom.us.html

Please use other resources like MS Teams or Google Meet to conduct video meetings etc..
Updates and additional details will be shared here as they become available.
If you notice any additional issues or impact, please contact the ITS Service desk at servicedesk@ucsd.edu or at (858) 246-4357.

Sep 15, 08:20 PDT
Completed - The scheduled maintenance has been completed.
Sep 15, 05:31 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 15, 03:00 PDT
Scheduled - WHAT: Reload v-voice-9300-stk network switch
WHEN: Thursday, Sept. 15th between 3:00 AM & 5:30 AM
SCOPE: Reload switch to correct switch stack priority
IMPACT: Loss of wired and wireless network connectivity to devices connected to v-voice-9300-stk for a duration of 15 to 20 minutes.

Please contact ITS Service Desk at (858)246-HELP(4357) or servicedesk@ucsd.edu if you have any questions or concerns.

Sep 14, 12:06 PDT
Completed - The scheduled maintenance has been completed.
Sep 15, 05:31 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 15, 03:00 PDT
Scheduled - ITS Datacom/Network Monitoring has scheduled the following network maintenance.

**please note-this reload was attempted on Wed. Sept. 14th and was not successful​​-this is a retry after corrections were performed

WHAT: Reload v-voice-9300-stk network switch
WHEN: Thursday, Sept. 15th between 3:00 AM & 5:30 AM
SCOPE: Reload switch to correct switch stack priority
IMPACT: Loss of wired and wireless network connectivity to devices connected to v-voice-9300-stk for a duration of 15 to 20 minutes.

Sep 14, 10:55 PDT
Completed - The scheduled maintenance has been completed.
Sep 15, 05:31 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 15, 03:00 PDT
Scheduled - WHAT: Reload network switches: Node: M-Urey-Hall | 3850-(11-Dvcs)
WHEN: Thursday, September 15, 2022 - (Start: 03:00 --> End: 05:30am.)
SCOPE: Switch IOS Upgrade to Version: 16.09.05
IMPACT: Loss of wired and wireless network connectivity to each network switch will be approx. 30 min.

Sep 11, 14:23 PDT
Sep 14, 2022
Completed - The scheduled maintenance has been completed.
Sep 14, 05:30 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 14, 03:01 PDT
Scheduled - ITS has scheduled the following maintenance:

START: Wednesday, Sept. 14th between 3:00 AM
STOP: Wednesday, Sept. 14th between 5:30 AM

IMPACT: Brief interruption of Loss of wired and wireless network connectivity to devices connected to v-voice-9300-stk for a duration of 15 to 20 minutes.

Please contact ITS Service Desk at (858)246-HELP(4357) or servicedesk@ucsd.edu if you have any questions or concerns.

Sep 13, 10:46 PDT
Sep 13, 2022
Completed - The scheduled maintenance has been completed.
Sep 13, 08:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 13, 00:00 PDT
Scheduled - What: Firmware update for VoIP instruments
When: 9/13/2022 at midnight to 9/13/2022 8 AM

Starting at Midnight 09/12/2022 ending Morning of 09/13/2022 by 0800 Telecom Voice team will be conducting firmware upgrades to VoIP desk phones.
Only customers using Voice over IP desk phones will experience a complete phone service outage (phone numbers will be unreachable) during the scheduled time.
Any customers experiencing issues after the upgrade should report their issue to the ITS-Telecom Customer Service Team by calling 858.534.4277.

Sep 12, 10:09 PDT
Completed - The scheduled maintenance has been completed.
Sep 13, 03:15 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 13, 03:01 PDT
Scheduled - ITS Datacom/Network Monitoring Team has scheduled the following network maintenance.

WHAT: Reload wan-nmf-bldg-1-4500x-gw network device
WHEN: Tuesday, Sept. 13th between 3:00-5:30 AM
SCOPE: Upgrade software code and reload switch to resolve software bug issue
IMPACT: Loss of wired and wireless network connectivity to devices connected to wan-nmf-bldg-1-4500x-gw for a duration of 15 to 20 minutes.

Sep 7, 11:21 PDT
Sep 12, 2022
Completed - The scheduled maintenance has been completed.
Sep 12, 12:36 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 12, 08:02 PDT
Scheduled - A scheduled outage of the following instructional applications is planned due to the need for system maintenance:

What: Planned outage of select instructional applications
When: Monday 9/12 8 AM to 2 PM

- https://podcast.ucsd.edu
- https://cinfo.ucsd.edu
- "Add TA" tool in https://canvas.ucsd.edu. (Note: Canvas core functionality will not be impacted)

Please contact ITS Service Desk at (858)246-HELP(4357) or servicedesk@ucsd.edu if you have any questions or concerns.

Sep 9, 09:11 PDT
Completed - The scheduled maintenance has been completed.
Sep 12, 12:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 12, 08:01 PDT
Scheduled - DataHub is down for scheduled maintenance to perform security patching and software upgrades

What: DataHub maintenance
When: 9/12/2022 8AM-Noon

Please contact ITS Service Desk at (858)246-HELP(4357) or servicedesk@ucsd.edu if you have any questions or concerns.

Sep 9, 09:09 PDT
Sep 11, 2022

No incidents reported.

Sep 10, 2022

No incidents reported.