Identified - ITS has identified the cause of issues with the Enrollment Authorization System and is working to implement a solution. Until then, during this period, you may encounter slower response times. Thank you for your continued patience as our team works to restore these services as quickly as possible. Additional updates and details will be shared here as they become available. If you notice any additional issues or impact, please contact the ITS Service desk at https://support.ucsd.edu, support@ucsd.edu or at (858) 246-4357.
May 22, 2024 - 12:26 PDT

About This Site

Report a Problem: If you can't find a listing for a current issue, contact the ITS Service Desk - (858) 246-4357

Academic Services ? Degraded Performance
Business Services ? Operational
Network ? Operational
Communication and Collaboration ? Operational
Email ? Operational
Phones and Voicemail ? Operational
SSO ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
Datacom/Netmon has scheduled the following maintenance:

What: Reload network switch n-cnt-3-1-c9300-stk
When: Thursday, May 30, 2024 between 3 AM and 5:30 AM
Scope: reload the switch to upgrade the IOS software code from an old IOS code to the current standard code.
Impact: Loss of wired and wireless connections to network switch n-cnt-3-1-c9300-stk for approx 30 minutes.
The switch is located at the Center for Novel Therapeutics TR3.1
CNT | Center for Novel Therapeutics | San Diego | CA (cntsandiego.com)

Posted on May 22, 2024 - 10:28 PDT
Past Incidents
May 23, 2024

No incidents reported today.

May 22, 2024

Unresolved incident: Enrollment Authorization System (EASy).

May 21, 2024

No incidents reported.

May 20, 2024
Resolved - This incident has been resolved.
May 20, 18:07 PDT
Monitoring - ITS has implemented a fix for the issues with mail routing service. We are currently monitoring the situation to ensure our services have been restored. If you notice any additional issues or impact, please contact the ITS Service desk at https://support.ucsd.edu, support@ucsd.edu or at (858) 246-4357.
May 20, 11:42 PDT
Investigating - UCSD is experiencing a partial outage of our mail routing service. Some email may be bouncing during this issue. Engineers are working with the vendor for resolution. Thank you for your continued patience as our team works to restore these services as quickly as possible. Updates and additional details will be shared here as they become available. If you notice any additional issues or impact, please contact the ITS Service desk at https://support.ucsd.edu, support@ucsd.edu or at (858) 246-4357.
May 20, 11:08 PDT
May 19, 2024

No incidents reported.

May 18, 2024

No incidents reported.

May 17, 2024

No incidents reported.

May 16, 2024
Completed - The scheduled maintenance has been completed.
May 16, 18:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 16, 15:00 PDT
Scheduled - The Employee Activity Hub (EAH) reports using Hana Production will be undergoing maintenance and thus, unavailable on Thursday, May 16 from 3:00 - 6:00 p.m. PT for scheduled enhancement migrations. This is a minor change with no outage to systems. The expected duration for completing the implementation plan is approximately 30 minutes. With every activity hub (AH) release, the BIA team will conduct a series of steps to publish updates and perform data validation before we consider the release complete.
May 13, 16:34 PDT
Completed - The scheduled maintenance has been completed.
May 16, 18:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 16, 15:00 PDT
Scheduled - The Facilities Activity Hub (FACAH) reports using Hana Production will be undergoing maintenance and thus, unavailable on Thursday, May 16 from 3:00 - 6:00 p.m. PT for scheduled enhancement migrations. This is a minor change with no outage to systems. The expected duration for completing the implementation plan is approximately 30 minutes. With every activity hub (AH) release, the BIA team will conduct a series of steps to publish updates and perform data validation before we consider the release complete.
May 13, 16:36 PDT
Completed - The scheduled maintenance has been completed.
May 16, 05:30 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 16, 03:00 PDT
Scheduled - ITS has scheduled the following maintenance:

START: Thursday May 16, 2024 3 AM
STOP: Thursday May 16, 2024 5:30 AM

IMPACT: Brief interruption of loss of wired and wireless connections to network switch a-mandeville-b147-c9300-48 for approx 30 minutes.

Please contact ITS Service Desk at (858)246-HELP(4357) or servicedesk@ucsd.edu if you have any questions or concerns.

May 8, 13:04 PDT
Completed - The scheduled maintenance has been completed.
May 16, 05:30 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 16, 03:00 PDT
Scheduled - Datacom/Netmon has scheduled the following maintenance:

What: Reload network switch sio-mesom-3-1-c9300-stk
When: Thursday May 16, 2024 between 3 AM and 5:30 AM
Scope: reload the switch to upgrade the IOS software code to the current standard code.
Impact: Loss of wired and wireless connections to network switch sio-mesom-3-1-c9300-stk for approx 30 minutes.
The switch is located at the Marine Ecosystem Sensing, Observation and Modeling (MESOM) Laboratory at UC San Diego's Scripps Institution of Oceanography (SIO MESOM 3.1 TR)

May 10, 09:46 PDT
Completed - The scheduled maintenance has been completed.
May 16, 05:30 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 16, 03:00 PDT
Scheduled - Datacom/Netmon has scheduled the following maintenance:

What: Reload network switch a-mandeville-b147-c9300-48
When: Thursday May 16, 2024 between 3 AM and 5:30 AM
Scope: reload the switch to upgrade the IOS software code to the current standard code.
Impact: Loss of wired and wireless connections to network switch a-mandeville-b147-c9300-48 for approx 30 minutes.

May 8, 13:00 PDT
May 15, 2024
Completed - The scheduled maintenance has been completed.
May 15, 05:30 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 15, 03:00 PDT
Scheduled - Datacom/Netmon has scheduled the following maintenance:

What: Reload network switch n-shiley-1-2-9300-48
When: Wednesday May 15, 2024 between 3 AM and 5:30 AM
Scope: reload the switch to upgrade the IOS software code to the current standard code.
Impact: Loss of wired and wireless connections to network switch n-shiley-1-2-9300-48 for approx 30 minutes.
The switch is located at Shiley 1.2 at the Shiley Eye Institute

May 8, 10:37 PDT
Completed - The scheduled maintenance has been completed.
May 15, 05:30 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 15, 03:00 PDT
Scheduled - Datacom/Netmon has scheduled the following maintenance:

What: Reload network switch s-ssc-4-1-c9300-stk
When: Wednesday May 15, 2024 between 3 AM and 5:30 AM
Scope: reload the switch to upgrade the IOS software code to the current standard code.
Impact: Loss of wired and wireless connections to network switch s-ssc-4-1-c9300-stk for approx 30 minutes.
The switch is located at Student Services Center 4.1

May 11, 10:59 PDT
May 14, 2024
Resolved - ITS has confirmed that the issues affecting Facilities Information Management system (https://ucsd.tririga.com) have been resolved. Thank you for your patience as we worked to restore service. If you notice any additional issues or impact, please contact the ITS Service desk at https://support.ucsd.edu, support@ucsd.edu or at (858) 246-4357.
May 14, 07:17 PDT
Monitoring - A fix has been implemented and we are monitoring the results. If you notice any additional issues or impact, please contact the ITS Service desk at https://support.ucsd.edu, support@ucsd.edu or at (858) 246-4357. Thank you for your patience as our team works to restore functionality for these services.
May 13, 13:56 PDT
Update - We are continuing to investigate this issue.
May 13, 09:01 PDT
Investigating - ITS is investigating possible issues with Facilities Information Management system (https://ucsd.tririga.com). These services may be slow or unavailable at this time. IBM has been contacted and is working on the solution.

Thank you for your patience as our team works to restore functionality for these services. Updates and additional details will be shared here as they become available.

If you notice any additional issues or impact, please contact the ITS Service desk at https://support.ucsd.edu, support@ucsd.edu or at (858) 246-4357.

May 13, 08:56 PDT
Completed - The scheduled maintenance has been completed.
May 14, 05:30 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 14, 03:00 PDT
Scheduled - Datacom/Netmon has scheduled the following maintenance:

What: Reload network switch wan-mt-soledad-acms-3560-8
When: Tuesday May 14, 2024 between 3 AM and 5:30 AM
Scope: reload the switch to clear out an error condition existing on the switch.
Impact: Loss of wired and wireless connections to network switch wan-mt-soledad-acms-3560-8 for approx 30 minutes.
This switch is located at Mt Soledad Bldg B

May 8, 07:27 PDT
May 13, 2024
Resolved - ITS has confirmed that the issues affecting Duo have been resolved. Thank you for your patience as we worked to restore service. If you notice any additional issues or impact, please contact the ITS Service desk at https://support.ucsd.edu, support@ucsd.edu or at (858) 246-4357.
May 13, 16:22 PDT
Monitoring - Duo has implemented a fix for the authentication issues. We are currently monitoring the situation to ensure our services have been restored. If you notice any additional issues or impact, please contact the ITS Service desk at https://support.ucsd.edu, support@ucsd.edu or at (858) 246-4357.
May 13, 14:06 PDT
Investigating - ITS is investigating possible issues with Duo authentication. These services may be slow or unavailable at this time.

A possible workaround for the VPN is to use the passcode shown on the Duo app, by typing your password as ,. No known workaround exists for SSO at the moment.

Thank you for your patience as our team works to restore functionality for these services. Updates and additional details will be shared here as they become available.

If you notice any additional issues or impact, please contact the ITS Service desk at https://support.ucsd.edu, support@ucsd.edu or at (858) 246-4357.

May 13, 12:20 PDT
May 12, 2024
Completed - The scheduled maintenance has been completed.
May 12, 04:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 12, 00:00 PDT
Scheduled - We are planning to upgrade DB2 LUW Production to version v11.5.8, our current version v11.1 is out support.
Eight servers 17 instances and twenty two databases will be upgraded.
It is required 4 hours downtime starting on Sunday, May 12 from 12:00 AM to 4:00 AM.
Preparation work will start as soon as approval is completed.

May 8, 08:59 PDT
May 11, 2024

No incidents reported.

May 10, 2024
Resolved - ITS has confirmed that the issues affecting Student Applications have been resolved. Thank you for your patience as we worked to restore service. If you notice any additional issues or impact, please contact the ITS Service desk at https://support.ucsd.edu, support@ucsd.edu or at (858) 246-4357.
May 10, 09:59 PDT
Monitoring - ITS has implemented a fix for the issues with Student Applications. We are currently monitoring the situation to ensure our services have been restored. If you notice any additional issues or impact, please contact the ITS Service desk at https://support.ucsd.edu, support@ucsd.edu or at (858) 246-4357.
May 10, 09:24 PDT
Investigating - ITS is investigating possible issues with Student Applications which include Mytritonlink, Academic history and possibly others. These services may be slow or unavailable at this time.

Thank you for your patience as our team works to restore functionality for these services. Updates and additional details will be shared here as they become available.

If you notice any additional issues or impact, please contact the ITS Service desk at https://support.ucsd.edu, support@ucsd.edu or at (858) 246-4357.

May 10, 08:32 PDT
May 9, 2024
Completed - The scheduled maintenance has been completed.
May 9, 04:01 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 9, 03:00 PDT
Scheduled - Performing an operating system upgrade and then reloading the device to upgrade outdated code.
May 6, 13:31 PDT
Completed - The scheduled maintenance has been completed.
May 9, 04:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 9, 03:00 PDT
Scheduled - Performing an operating system upgrade and then reloading the device to update outdated code
May 6, 13:14 PDT
Completed - The scheduled maintenance has been completed.
May 9, 04:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 9, 03:00 PDT
Scheduled - Performing an operating system upgrade and then reloading the device to upgrade to newer software.
May 6, 11:23 PDT