Update - We are continuing to investigate this issue.
Jun 1, 22:39 PDT
Update - You may have noticed issues with logging into and accessing Kuali Research/COI this afternoon, Monday June 1st. While full system status is currently degraded, the majority of users should now be able to login and resume normal operations. ITS is working to restore functionality for all users, which is expected to be complete by 6am, Tuesday June 2nd. We apologize for this inconvenience and ask for your patience and understanding as we remedy the situation.

Thank you,
UCSD Kuali Client Support
(858) 246-1902
Jun 1, 22:35 PDT
Investigating - Customers are experiencing issues creating proposals, certifying PI's and accessing the Kuali Dashboard. Engineers are working to identify and resolve the issue.

We apologize for this inconvenience and ask for your patience and understanding as we remedy the situation. Updates will be provided as more information becomes available

Thank you,
UCSD Kuali Client Support
(858) 246-1902
Jun 1, 16:15 PDT
Update - Our team has identified an application issue and it will affect all applications that are behind certifications issued by InCommon.

We are working to resolve it as quickly as possible; we will update this page as information becomes available. We apologize for the inconvenience.
May 29, 15:13 PDT
Identified - Our team has identified the issue affecting the network and is working to resolve it as quickly as possible; we will update this page as information becomes available. We apologize for the inconvenience.
May 29, 15:06 PDT
Identified - We have received reports of issues with the SpectrumU app, and we're working with Spectrum to resolve the issue.

These services may be slow or not available at this time. Updates and additional details will be shared here once they become available.

If you do notice any additional outages or impacts, please contact the ITS Service Desk at servicedesk@ucsd.edu or 858-246-4357
May 29, 16:25 PDT

About This Site

Report a Problem: If you can't find a listing for a current issue, contact the ITS Service Desk - (858) 246-4357

Academic Services ? Operational
Business Services ? Degraded Performance
Network ? Degraded Performance
Communication and Collaboration ? Operational
Email ? Operational
Phones and Voicemail ? Operational
SSO ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
ITS-Datacom/Network Monitoring has scheduled the following maintenance:

WHAT: Reload network switch a-socsci-4-2-3850-48
WHEN: Tuesday June 2, 2020 at 4 AM
SCOPE: Reload the switch to upgrade the IOS software code
IMPACT: Loss of wired and wireless network connectivity to a-socsci-4-2-3850-48 for approx 30 minutes.

Please contact ITS Service Desk at (858)246-HELP(4357) or servicedesk@ucsd.edu if you have any questions or concerns.
Posted on May 15, 10:32 PDT
ITS-Datacom/Network Monitoring has scheduled the following maintenance:

WHAT: Reload network switch a-socsci-4-3-3850-48
WHEN: Tuesday June 2, 2020 at 4:30 AM to 5:00 AM

SCOPE: Reload the switch to upgrade the IOS software code

IMPACT: Loss of wired and wireless network connectivity to a-socsci-4-3-3850-48 for approx 30 minutes.


Please contact ITS Service Desk at (858)246-HELP(4357) or servicedesk@ucsd.edu if you have any questions or concerns.
Posted on May 15, 10:36 PDT
ITS-Datacom/Network Monitoring has scheduled the following maintenance:

WHAT: Reload network switch gsl-geisel-2-2-2-3850-stk

WHEN: Thursday June 4, 2020 at 4 AM

SCOPE: Reload the switch to upgrade the IOS software code to 16.09.05 standard code.

IMPACT: Loss of wired and wireless network connectivity to gsl-geisel-2-2-2-3850-stk for approx 30 minutes.

Please contact ITS Service Desk at (858)246-HELP(4357) or servicedesk@ucsd.edu if you have any questions or concerns.
Posted on May 26, 10:09 PDT
Past Incidents
Jun 2, 2020

No incidents reported today.

Jun 1, 2020

Unresolved incident: Kuali Systems Login and Access Issues.

May 31, 2020
Resolved - All problems with the listed service have been resolved.

*password.ucsd.edu

If you continue to experience problems or have any questions, please contact the ITS Service Desk at servicedesk@ucsd.edu or 858-246-4357.

Thanks again for your patience during the service outage.
May 31, 16:17 PDT
Investigating - Our engineers are currently investigating possible issues with the following service

*Password.ucsd.edu


These services may be slow or not available at this time. Updates and additional details will be shared here once they become available.

If you do notice any additional outages or impacts, please contact the ITS Service Desk at servicedesk@ucsd.edu or 858-246-4357.

Thank you for your patience.
May 31, 14:31 PDT
May 30, 2020
Resolved - All problems with WebReg have been resolved.


If you continue to experience problems or have any questions, please contact the ITS Service Desk at servicedesk@ucsd.edu or 858-246-4357.

Thanks again for your patience during the service outage.
May 30, 15:58 PDT
Update - We are continuing to work on a fix for this issue.
May 30, 10:36 PDT
Identified - We are continuing to investigate this problem. We now know the following:

Other Services Impacted:

Impact: WebReg is currently down for all enrollment.

These services may continue to be slow or not available at this time. Additional updates and additional details will be shared here once they become available.

If you do notice any additional outages or impacts, please contact the ITS Service Desk at servicedesk@ucsd.edu or 858-246-4357.

Thank you for your continued patience.
May 30, 10:35 PDT
Resolved - All problems with the listed service have been resolved.

*SSO Business Systems

If you continue to experience problems or have any questions, please contact the ITS Service Desk at servicedesk@ucsd.edu or 858-246-4357.

Thanks again for your patience during the service outage.
May 30, 15:08 PDT
Identified - Single Sign On Business Systems is unavailable, our programmers are currently investigating the issue.

These services may continue to be slow or not available at this time. Additional updates and additional details will be shared here once they become available.

If you do notice any additional outages or impacts, please contact the ITS Service Desk at servicedesk@ucsd.edu or 858-246-4357.

Thank you for your continued patience.
May 30, 13:46 PDT
May 29, 2020

Unresolved incident: SpectrumU.

May 28, 2020
Completed - The scheduled maintenance has been completed.
May 28, 19:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 28, 18:01 PDT
Scheduled - ITS has scheduled the following maintenance:

START: 5/28/2020 @ 18:00
STOP: 5/28/2020 @ 19:00

IMPACT:
The maintenance will be staged to ensure connectivity to one of the two top-level RADIUS servers is available at all times. Subscribers configured to automatically failover between the two top-level RADIUS servers should see no impact. Subscribers which statically route to a single top-level RADIUS server may notice a brief period of authentication issues during the maintenance window.

Please contact ITS Service Desk at (858)246-HELP(4357) or servicedesk@ucsd.edu if you have any questions or concerns.
May 27, 09:31 PDT
Completed - The scheduled maintenance has been completed.
May 28, 08:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 28, 07:00 PDT
Update - We will be undergoing scheduled maintenance during this time.
May 26, 11:45 PDT
Scheduled - ITS has scheduled the following maintenance:

START: 5/28/2020 @ 7:00am
STOP: 5/28/2020 @ 8:00am

IMPACT: Both wired and wireless network connectivity will be down for the following SIO buildings/areas:

t31
t30
t25
t16
t29
sumner
tuna-commission(milton lopez)
noaa-sw-fisheries
coast-apartments-ngn
igpp-seismology-solarium-2114
sio-msds-srvyrd
seaweed-cyn
sio-substation
eckart-3.1
sio-lib-node switch

Please contact ITS Service Desk at (858)246-HELP(4357) or servicedesk@ucsd.edu if you have any questions or concerns.
May 26, 11:43 PDT
Completed - The scheduled maintenance has been completed.
May 28, 05:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 28, 04:30 PDT
Scheduled - ITS has scheduled the following maintenance:

START: 5/28/2020 @ 4:30am
STOP: 5/28/2020 @ 5:00am

IMPACT: Loss of wired and wireless network connectivity to devices connected to a-socsci-3-3-3850-48 for approx 30 minutes.

Please contact ITS Service Desk at (858)246-HELP(4357) or servicedesk@ucsd.edu if you have any questions or concerns.
May 14, 12:21 PDT
Completed - The scheduled maintenance has been completed.
May 28, 04:30 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 28, 04:00 PDT
Scheduled - ITS Datacom/Network Monitoring has scheduled the following network maintenance:

WHAT: Reload network switch a-socsci-3-2-3850-48
WHEN: Thursday May 28, 2020 at 4 AM
SCOPE: Reload the switch to upgrade the IOS software code to 16.09.05 standard code
IMPACT: Loss of wired and wireless network connectivity to devices connected to a-socsci-3-2-3850-48 for approx 30 minutes.

Please contact ITS Service Desk at (858)246-HELP(4357) or servicedesk@ucsd.edu if you have any questions or concerns.
May 14, 11:19 PDT
May 27, 2020

No incidents reported.

May 26, 2020
Completed - The scheduled maintenance has been completed.
May 26, 08:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 26, 07:00 PDT
Scheduled - Datacom/Network Monitoring has scheduled the following network maintenance.

WHAT: Reseat module 5 at ljpro-6509

WHEN: Tuesday; May 26, 2020 at 7:00 AM

SCOPE: Power down chassis and reseat supervisor module 5 to fix parity errors.

IMPACT: Loss of wired and wireless connectivity at La Jolla Professional Center. Maintenance window of 1 hour.

Please contact ITS Service Desk at (858)246-HELP(4357) or servicedesk@ucsd.edu if you have any questions or concerns.
May 22, 15:37 PDT
Completed - The scheduled maintenance has been completed.
May 26, 08:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 26, 07:00 PDT
Scheduled - ITS has scheduled the following maintenance:

START: 5/26/2020 @ 7:00am
STOP: 5/26/2020 @ 8:00am

IMPACT: Both wired and wireless network connections will be down at La Jolla Professional Center.

Please contact ITS Service Desk at (858)246-HELP(4357) or servicedesk@ucsd.edu if you have any questions or concerns.
May 20, 11:31 PDT
Completed - The scheduled maintenance has been completed.
May 26, 04:30 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 26, 04:00 PDT
Scheduled - ITS-Datacom/Network Monitoring has scheduled the following maintenance:

START: Tuesday May 26, 2020 at 4 AM
STOP: Tuesday May 26, 2020 at 4:30 AM

WHAT: Reload network switch gsl-geisel-2-2-2-3850-stk
SCOPE: Reload the switch to upgrade the IOS software code to resolve a software bug issue.
IMPACT: Loss of wired and wireless network connectivity to gsl-geisel-2-2-2-3850-stk for approx 30 minutes.

Please contact ITS Service Desk at (858)246-HELP(4357) or servicedesk@ucsd.edu if you have any questions or concerns.
May 26, 04:00 PDT
May 25, 2020
Resolved - All problems with the listed service have been resolved.

Tritonlink
WebReg
Degree Audit

If you continue to experience problems or have any questions, please contact the ITS Service Desk at servicedesk@ucsd.edu or 858-246-4357.

Thanks again for your patience during the service outage.
May 25, 15:35 PDT
Update - We are continuing to work on a fix for this issue.
May 25, 12:23 PDT
Identified - We are continuing to investigate this problem. We now know the following:

Tritonlink
WebReg
Degree Audit

These services may continue to be slow or not available at this time. Additional updates and additional details will be shared here once they become available.

If you do notice any additional outages or impacts, please contact the ITS Service Desk at servicedesk@ucsd.edu or 858-246-4357.

Thank you for your continued patience.
May 25, 12:18 PDT
May 24, 2020

No incidents reported.

May 23, 2020

No incidents reported.

May 22, 2020
Completed - The scheduled maintenance has been completed.
May 22, 09:15 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 22, 09:10 PDT
Scheduled - ResNet has scheduled the following network maintenance:

WHAT: Re-enable SafeConnect enforcement
WHEN: Friday May 22, 2020 at 9 AM
SCOPE: Turn on SafeConnect enforcement for the entire ResNet network. Enforcement had been turned off the previous day to troubleshoot networking issues.
IMPACT: Non-compliant devices on the network will be reblocked.

Please contact ITS Service Desk at (858)246-HELP(4357) or servicedesk@ucsd.edu if you have any questions or concerns.
May 22, 09:09 PDT
Completed - The scheduled maintenance has been completed.
May 22, 08:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 22, 07:01 PDT
Scheduled - ITS has scheduled the following maintenance:

START: 5/22/2020 @ 7:00am
STOP: 5/22/2020 @ 8:00am

IMPACT: Wireless connectivity for UCSD-PROTECTED will be down for the following Node N locations:

3252 Holiday Court
8939 Holiday Court
4510 Executive Ste 220, 330
6165 Greenwich Dr.
Athena Parking
Cancer Center
CNT
East Campus Parking
ECEC
EC 69KV Substation
FDC Kitchell
Frost St.
La Jolla Professional Center
Mesa Nueva, Nuevo East/West
One Miramar
Radiation Oncology
Ratner
RGRF
Shiley
Transportation Trailer
Triton Ballpark

Please contact ITS Service Desk at (858)246-HELP(4357) or servicedesk@ucsd.edu if you have any questions or concerns.
May 21, 09:20 PDT
Completed - The scheduled maintenance has been completed.
May 22, 07:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 22, 06:00 PDT
Scheduled - When: Thursday, May 22, 2020 from 6:00 - 7:00 a.m.
What: Per approved ITS Change request CHG0030945 Wireless connectivity for UCSD-PROTECTED will be down on Thursday, May 22, 2020 from 6:00 - 7:00 a.m. for network maintenance to resolve errors on the Node N 6840 for the following locations to include:
3252 Holiday Court
8939 Holiday Court
4510 Executive Ste 220, 330
6165 Greenwich Dr.
Athena Parking
Cancer Center
CNT
East Campus Parking
ECEC
EC 69KV Substation
FDC Kitchell
Frost St.
La Jolla Professional Center
Mesa Nueva, Nuevo East/West
One Miramar
Radiation Oncology
Ratner
RGRF
Shiley
Transportation Trailer
Triton Ballpark

During this time, the team will upgrade software code on the Node N 6840 and reload the switch. If issues arise, the team will rollback to the old software code.
Please contact ITS Service Desk at (858)246-HELP(4357) or servicedesk@ucsd.edu if you have any questions or concerns.
May 21, 13:25 PDT
May 21, 2020
Resolved - The issue affecting Resnet has been resolved. For further assistance please contact the Service Desk at (858)246-HELP(4357) or via email at servicedesk@ucsd.edu. We thank you for your patience.
May 21, 11:22 PDT
Update - We are continuing to investigate this issue.
May 21, 07:23 PDT
Update - We are continuing to investigate this issue.
May 21, 07:22 PDT
Investigating - We are currently investigating this issue.
May 21, 02:44 PDT
Identified - We are continuing to investigate this problem. There is no additional information to share at this time. Updates and additional details will be shared here once they become available.

If you do notice any additional outages or impacts, please contact the ITS Service Desk at servicedesk@ucsd.edu or 858-246-4357.

Thank you for your continued patience.
May 21, 02:38 PDT
Investigating - We are currently experiencing a network outage affecting the buildings listed below. Affected buildings may have no connection or slow network performance until the issue has been resolved. We apologize for the inconvenience and are working to resolve it as quickly as possible. Affected buildings:

*Residential buildings across campus

If you do notice any additional outages or impacts, please contact the ITS Service Desk at servicedesk@ucsd.edu or 858-246-4357.

Thank you for your patience.
May 21, 01:17 PDT
Completed - On May 21, 2020, at 6:51 AM, Gross, Brenda wrote:

This work is completed. n-6840-nat-pro-tmp is running on 15.5(1)SY5 and the errors have stopped.
May 21, 08:55 PDT
Update - Datacom/Network Monitoring has scheduled the following network maintenance:

WHAT: Code Upgrade on n-6840-nat-pro-tmp

WHEN: Thursday; May 21, 2020 at 6:00 AM

SCOPE: Reload the switch to upgrade the IOS software code to 15.5(1)SY5 to fix errors.

IMPACT: Node N UCSD-Protected wireless clients

Buildings under Node N:
3252 Holiday Court
8939 Holiday Court
4510 Executive Ste 220, 330
6165 Greenwich Dr.
Athena Parking
Cancer Center
CNT
East Campus Parking
ECEC
EC 69KV Substation
FDC Kitchell
Frost St.
La Jolla Professional Center
Mesa Nueva, Nuevo East/West
One Miramar
Parking Structure Athena
Radiation Oncology
Ratner
RGRF
Shiley
Transportation Trailer
Triton Ballpark

Please contact ITS Service Desk at (858)246-HELP(4357) or servicedesk@ucsd.edu if you have any questions or concerns.
May 20, 16:23 PDT
Scheduled - ITS has scheduled the following maintenance:

START: 5/22/2020 @ 6:00am
STOP: 5/22/2020 @ 7:00am

IMPACT:Wireless connectivity for UCSD-PROTECTED will be down for the following Node N locations:

Athena Parking
Cancer Center
East Campus Parking
Mesa Nuevo/East/West
One Miramar
Radiation Oncology
Ratner
RGRF
Shiley
Transportation Trailer

Please contact ITS Service Desk at (858)246-HELP(4357) or servicedesk@ucsd.edu if you have any questions or concerns.
May 20, 11:35 PDT
Completed - The scheduled maintenance has been completed.
May 21, 05:30 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 21, 05:00 PDT
Scheduled - ITS has scheduled the following maintenance:

START: 5/21/2020 @ 5:00am
STOP: 5/21/2020 @ 5:30am

IMPACT:Loss of wired and wireless network connectivity to b-vis-arts-bldg3-2-1-c9300-24 for approx 30 minutes.

Please contact ITS Service Desk at (858)246-HELP(4357) or servicedesk@ucsd.edu if you have any questions or concerns.
May 12, 12:01 PDT
Completed - The scheduled maintenance has been completed.
May 21, 05:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 21, 04:30 PDT
Scheduled - WHAT: Reload network switch v-lchtag-3-2-3850-stk
WHEN: Thursday May 21, 2020 at 4:30 AM
SCOPE: Reload the switch to correct a stacking-priority issue.
IMPACT: Loss of wired and wireless network connectivity to v-lchtag-3-2-3850-stk for approx 30 minutes.

Feel free to forward this email to anyone you feel should be made aware of this network maintenance.
If you see any issues or conflicts with this maintenance window please reply all to this email and let us know.
Please contact ITS Service Desk at (858)246-HELP(4357) or servicedesk@ucsd.edu if you have any questions or concerns.
May 9, 14:44 PDT
Completed - The scheduled maintenance has been completed.
May 21, 04:30 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 21, 04:00 PDT
Scheduled - WHAT: Reload network switch v-lchtag-1-2-3850-stk
WHEN: Thursday May 21, 2020 at 4 AM
SCOPE: Reload the switch to correct a stacking-priority issue.
IMPACT: Loss of wired and wireless network connectivity to v-lchtag-1-2-3850-stk for approx 30 minutes.
Please contact ITS Service Desk at (858)246-HELP(4357) or servicedesk@ucsd.edu if you have any questions or concerns.
May 9, 14:41 PDT
May 20, 2020
Completed - The scheduled maintenance has been completed.
May 20, 04:30 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 20, 04:00 PDT
Scheduled - Datacom/Network Monitoring has scheduled the following network mainteance:

WHAT: Reload the rsnt-vil-w-b4-3850-24 network switch

WHEN: Wednesday May 20, 2020 at 4 AM

SCOPE: Reload the switch to upgrade the IOS software code to 16.09.05 standard code.

IMPACT: Loss of wired and wireless network connectivity to devices connected to rsnt-vil-w-b4-3850-24 for approx 30 minutes.

This maintenance is emergency maintenance scheduled to be done tomorrow morning per Datacom request.

Please contact ITS Service Desk at (858)246-HELP(4357) or servicedesk@ucsd.edu if you have any questions or concerns.
May 19, 16:20 PDT
May 19, 2020
Resolved - All problems with the listed service have been resolved.

*RDP over VPN

If you continue to experience problems or have any questions, please contact the ITS Service Desk at servicedesk@ucsd.edu or 858-246-4357.

Thanks again for your patience during the service outage.
May 19, 10:49 PDT
Update - We are continuing to investigate this issue.

Thank you for your patience.
May 15, 14:20 PDT
Identified - We are continuing to investigate this issue.

Thank you for your patience.
May 14, 15:23 PDT
Investigating - Our engineers are currently investigating possible issues with the following service:

*RDP over VPN, intermittent connectivity

These services may be slow or not available at this time. Updates and additional details will be shared here once they become available.

If you do notice any additional outages or impacts, please contact the ITS Service Desk at servicedesk@ucsd.edu or 858-246-4357.

Thank you for your patience.
May 14, 14:39 PDT
Completed - The scheduled maintenance has been completed.
May 19, 05:30 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 19, 05:00 PDT
Scheduled - ITS Datacom/Network Monitoring has scheduled the following network maintenance:

WHAT: Reload the rsnt-vil-w-b4-3850-24 network switch
WHEN: Tuesday May 19, 2020 at 5 AM
SCOPE: Reload the switch to resolve a network switch memory issue
IMPACT: Loss of wired and wireless network connectivity to rsnt-vil-w-b4-3850-24 for approx 30 minutes

Please contact ITS Service Desk at (858)246-HELP(4357) or servicedesk@ucsd.edu if you have any questions or concerns.
May 14, 09:52 PDT
Completed - The scheduled maintenance has been completed.
May 19, 05:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 19, 04:30 PDT
Scheduled - ITS Datacom/Network Monitoring Team has scheduled the following network maintenance:

WHAT: Reload network switch rsnt-revelle-argo-2-2-3650-stk
WHEN: Tuesday May 19, 2020 at 4:30 AM
SCOPE: Reload the switch to correct a stacking-priority issue
IMPACT: Loss of wired and wireless network connectivity to rsnt-revelle-argo-2-2-3650-stk for approx 30 minutes.

Please contact ITS Service Desk at (858)246-HELP(4357) or servicedesk@ucsd.edu if you have any questions or concerns.
May 8, 13:06 PDT
Completed - The scheduled maintenance has been completed.
May 19, 04:30 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 19, 04:00 PDT
Scheduled - ITS Datacom/Network Monitoring has scheduled the following network maintenance:

WHAT: Reload network switch n-cncr-ctr-2-2-2-3850-stk
WHEN: Tuesday May 19, 2020 at 4 AM
SCOPE: Upgrade the IOS software code and reload the switch to correct a software bug issue
IMPACT: Loss of wired and wireless network connectivity to n-cncr-ctr-2-2-2-3850-stk for approx 30 minutes.

Please contact ITS Service Desk at (858)246-HELP(4357) or servicedesk@ucsd.edu if you have any questions or concerns.
May 6, 08:04 PDT