START: January 18, 8:00 AM STOP: January 18, 12:00 PM
IMPACT: A primary HR database, HRDB3, will be undergoing scheduled maintenance for a SQL version upgrade on Saturday, January 18, from 8:00 a.m. - 12:00 p.m. PT. During this timeframe, the following applications will be unavailable, including but not limited to:
The maintenance is expected to take approximately 4 hours to complete.
Please contact ITS Service Desk at (858)246-HELP(4357) or servicedesk@ucsd.edu if you have any questions or concerns. Posted on
Jan 15, 2025 - 13:33 PST
START: January 18, 8:00 AM STOP: January 18, 12:00 PM
IMPACT: A primary HR database, HRDB1, will be undergoing scheduled maintenance for a SQL version upgrade on Saturday, January 18, from 8:00 a.m. - 12:00 p.m. PT. During this timeframe, the following applications will be unavailable, including but not limited to:
Please contact ITS Service Desk at (858)246-HELP(4357) or servicedesk@ucsd.edu if you have any questions or concerns. Posted on
Jan 15, 2025 - 13:35 PST
START: January 18, 10:00 AM STOP: January 18, 12:00 PM
IMPACT: A primary HR server will be undergoing scheduled maintenance for an OS upgrade on Saturday, January 18, from 10:00 a.m. - 12:00 p.m. PT. During this timeframe, the following applications will be unavailable, including but not limited to:
The maintenance is expected to take approximately 2 hours to complete.
Please contact ITS Service Desk at (858)246-HELP(4357) or servicedesk@ucsd.edu if you have any questions or concerns. Posted on
Jan 15, 2025 - 13:31 PST
ITS-PRO will be under maintenance on Wednesday, January 22 from 6:00 - 8:00 p.m. PT. The application will be intermittently unavailable during the scheduled maintenance window. Posted on
Jan 16, 2025 - 16:51 PST
Resolved -
This incident has been resolved.
Jan 17, 09:42 PST
Investigating -
ITS is investigating the cause of issues with Services & Support (support.ucsd.edu) . Thank you for your continued patience as our team works to restore these services as quickly as possible. Updates and additional details will be shared here as they become available. If you notice any additional issues or impact, please contact the ITS Service desk at https://support.ucsd.edu, support@ucsd.edu or at (858) 246-4357.
Jan 17, 07:54 PST
Completed -
The scheduled maintenance has been completed.
Jan 16, 18:00 PST
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 16, 15:00 PST
Scheduled -
ITS has scheduled the following maintenance:
The Employee Activity Hub (EAH) reports using Hana Production will be undergoing maintenance and thus, unavailable on Thursday, January 16 from 3:00 - 6:00 p.m PT for scheduled enhancement migrations. This is a minor change with no outage to systems. The expected duration for completing the implementation plan is approximately 30 minutes. With every activity hub (AH) release, the BIA team will conduct a series of steps to publish updates and perform data validation before we consider the release complete.
START: January 16, 3pm PT STOP: January 16, 6pm PT
IMPACT: This is a minor change with no outage to systems.
Please contact ITS Service Desk at (858)246-HELP(4357) or servicedesk@ucsd.edu if you have any questions or concerns.
Jan 13, 14:33 PST
Resolved -
ITS has confirmed that the issues affecting wifi speed issues have been resolved. Thank you for your patience as we worked to restore service. If you notice any additional issues or impact, please contact the ITS Service desk at https://support.ucsd.edu, support@ucsd.edu or at (858) 246-4357.
Jan 16, 12:12 PST
Identified -
ITS has identified the cause of issues with wireless network speeds and these are isolated issues, whether it be on the client side, or AP. Thank you for your continued patience as our team works to restore these services as quickly as possible. Additional updates and details will be shared here as they become available. If you notice any additional issues or impact, please contact the ITS Service desk at https://support.ucsd.edu, support@ucsd.edu or at (858) 246-4357.
Jan 14, 18:06 PST
Investigating -
ITS is investigating possible issues with wireless network speeds. These services may be slow or unavailable at this time.
Thank you for your patience as our team works to restore functionality for these services. Updates and additional details will be shared here as they become available.
If you notice any additional issues or impact, please contact the ITS Service desk at https://support.ucsd.edu, support@ucsd.edu or at (858) 246-4357.
Jan 14, 17:09 PST
Resolved -
ITS has confirmed that the issues affecting CMS have been resolved. Thank you for your patience as we worked to restore service. If you notice any additional issues or impact, please contact the ITS Service desk at https://support.ucsd.edu, support@ucsd.edu or at (858) 246-4357.
Jan 9, 14:30 PST
Investigating -
ITS is investigating intermittent issues with CMS. These services may be slow or unavailable at this time.
Thank you for your patience as our team works to restore functionality for these services. Updates and additional details will be shared here as they become available.
If you notice any additional issues or impact, please contact the ITS Service desk at https://support.ucsd.edu, support@ucsd.edu or at (858) 246-4357.
Jan 8, 09:20 PST
Resolved -
This incident has been resolved.
Jan 8, 14:21 PST
Monitoring -
ITS has implemented a fix for the issues with "Onboarding Solutions". We are currently monitoring the situation to ensure our services have been restored. If you notice any additional issues or impact, please contact the ITS Service desk at https://support.ucsd.edu, support@ucsd.edu or at (858) 246-4357.
Jan 8, 12:01 PST
Investigating -
There is a known issue impacting offer letters / status of signed forms in the system.
Thank you for your patience as our team works to restore functionality for these services. Updates and additional details will be shared here as they become available.
If you notice any additional issues or impact, please contact the ITS Service desk at https://support.ucsd.edu, support@ucsd.edu or at (858) 246-4357.
Jan 7, 10:27 PST
Resolved -
ITS has confirmed that the issues affecting the password reset tool have been resolved. Thank you for your patience as we worked to restore service. If you notice any additional issues or impact, please contact the ITS Service desk at https://support.ucsd.edu, support@ucsd.edu or at (858) 246-4357.
Jan 8, 00:16 PST
Monitoring -
ITS has implemented a fix for the issues with the Password Change Tool. We are currently monitoring the situation to ensure our services have been restored. If you notice any additional issues or impact, please contact the ITS Service desk at https://support.ucsd.edu, support@ucsd.edu or at (858) 246-4357.
Jan 7, 17:04 PST
Investigating -
ITS is investigating possible issues with the Password Change Tool (password.ucsd.edu). These services may be slow or unavailable at this time.
Thank you for your patience as our team works to restore functionality for these services. Updates and additional details will be shared here as they become available.
If you notice any additional issues or impact, please contact the ITS Service desk at https://support.ucsd.edu, support@ucsd.edu or at (858) 246-4357.
Jan 7, 15:53 PST
Completed -
The scheduled maintenance has been completed.
Jan 7, 08:00 PST
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 7, 07:00 PST
Scheduled -
Datacom and I&R will perform fiber maintenance on distribution switch m-bonner-1-1-9500-dist located at Bonner Hall 1.1 TR on Tuesday Jan 7, 2025 between 7 AM and approx 8 AM.
What: Perform fiber maintenance on distribution switch m-bonner-1-1-9500-dist located at Bonner Hall 1.1 TR When: Tuesday Jan 7, 2025 between 7 AM and approx 8 AM Scope: Fiber cleaning and optic replacement for both sides of the following link to eliminate increasing input and CRC errors occurring on the link: m-bonner-1-1-9500-dist (Te1/0/1, SFP-10G-LR(Cisco)) --------SMF------- (SFP-10G-LR(Arista), Et51) M-arista-distro-7050 Impact; Intermittent network connection interruptions will occur on the distribution switch and the edge switches connected to the distribution switch during the maintenance window.
Below are the edge switches connecting to distribution switch m-bonner-1-1-9500-dist that will experience intermittent network connection interruptions during the maintenance:
m-bonner-1-1-9500-dist#sh cdp nei Device ID Local Intrfce Holdtme Capability Platform Port ID m-bonner-1-1-9300-48 Ten 1/0/2 127 S I C9300-48U Ten 1/1/1 m-bonner-1-2-9300-48 Ten 1/0/3 131 S I C9300-48U Ten 1/1/1 m-bonner-3-2-9300-stk Ten 1/0/7 144 S I C9300-48U Ten 1/1/1 m-bonner-2-2-9300-stk Ten 1/0/5 174 S I C9300-48U Ten 1/1/1 m-bonner-2-1-9300-stk Ten 1/0/4 161 S I C9300-48U Ten 1/1/1 m-bonner-3-1-9300-stk Ten 1/0/6 161 S I C9300-48U Ten 1/1/1 m-bonner-4-1-9300-stk Ten 1/0/8 150 S I C9300-48U Ten 1/1/1 m-bonner-4-2-9300-stk Ten 1/0/9 130 S I C9300-48U Ten 1/1/1 m-bonner-cryolab-1-1-9300-48 Ten 1/0/11 160 S I C9300-48U Ten 1/1/1 Total cdp entries displayed : 9
Jan 3, 11:13 PST
Resolved -
ITS has confirmed that the issues affecting Cognos failing to connect to HANA PROD have been resolved. Thank you for your patience as we worked to restore service. If you notice any additional issues or impact, please contact the ITS Service desk at https://support.ucsd.edu, support@ucsd.edu or at (858) 246-4357.
Jan 6, 11:10 PST
Update -
ITS has implemented a fix for the issues with Cognos failing to connect to HANA PROD. We are currently monitoring the situation to ensure our services have been restored. If you notice any additional issues or impact, please contact the ITS Service desk at https://support.ucsd.edu, support@ucsd.edu or at (858) 246-4357.
Jan 3, 14:13 PST
Update -
ITS is working to resolve the issues causing Tableau to fail to connect to HANA PROD which might cause downtime for Cognos as well. We are currently monitoring the situation to ensure our services have been restored. If you notice any additional issues or impact, please contact the ITS Service desk at https://support.ucsd.edu, support@ucsd.edu or at (858) 246-4357.
Jan 3, 13:28 PST
Monitoring -
ITS has implemented a fix for the issues with Cognos failing to connect to HANA PROD. We are currently monitoring the situation to ensure our services have been restored. If you notice any additional issues or impact, please contact the ITS Service desk at https://support.ucsd.edu, support@ucsd.edu or at (858) 246-4357.
Jan 2, 18:54 PST
Investigating -
ITS is investigating possible issues with Cognos failing to connect to HANA PROD. These services may be slow or unavailable at this time.
Thank you for your patience as our team works to restore functionality for these services. Updates and additional details will be shared here as they become available.
If you notice any additional issues or impact, please contact the ITS Service desk at https://support.ucsd.edu, support@ucsd.edu or at (858) 246-4357.
Jan 2, 17:25 PST
Resolved -
ITS has confirmed that the issues affecting Tableau connecting to HANA PROD have been resolved. Thank you for your patience as we worked to restore service. If you notice any additional issues or impact, please contact the ITS Service desk at https://support.ucsd.edu, support@ucsd.edu or at (858) 246-4357.
Jan 6, 11:10 PST
Monitoring -
ITS has implemented a fix for the issues with Tableau connecting to HANA PROD. We are currently monitoring the situation to ensure our services have been restored. If you notice any additional issues or impact, please contact the ITS Service desk at https://support.ucsd.edu, support@ucsd.edu or at (858) 246-4357.
Jan 3, 14:12 PST
Investigating -
ITS is investigating possible issues with Tableau failing to connect to HANA PROD. These services may be slow or unavailable at this time. The connection for Tableau is failing impacting all Tableau workbooks leveraging the activity hubs.
Thank you for your patience as our team works to restore functionality for these services. Updates and additional details will be shared here as they become available.
If you notice any additional issues or impact, please contact the ITS Service desk at https://support.ucsd.edu, support@ucsd.edu or at (858) 246-4357.
Jan 3, 09:40 PST
Completed -
The scheduled maintenance has been completed.
Jan 6, 07:30 PST
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 6, 07:00 PST
Scheduled -
Datacom and I&R have scheduled the following network maintenance on Monday, Jan 6, 2025 between 7 AM and approx 7:30 AM
What: replace stack switch 2 of network switch sio-hubbs-4-1-9300-stk located at Hubbs Hall 4-1 Closet. When: Monday, Jan 6, 2025 between 7 AM and approx 7:30 AM. Scope: replace Stack Switch 2 due to the stack switch frequently exceeding temperature threshold levels. Impact: loss of wired and wireless connections to Stack Switch 2 only.
Jan 3, 09:36 PST