Network & System Status Status

All Systems Operational

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Report a Problem: If you can't find a listing for a current issue, contact the ITS Service Desk - (858) 246-4357

Academic Services Operational

Business Services Operational

Network Operational

Communication and Collaboration Operational

Email Operational

Phones and Voicemail Operational

SSO Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Scheduled Maintenance

URGENT Network Maintenance: network switch n-cncr-ctr-2-3-3850-stk on Friday Feb 28 2020 at 7 AM to test/repair fiber optics Feb 28, 07:00-07:30 PST

ITS Datacom/Network Monitoring has scheduled the following URGENT network maintenance:

WHAT: Fiber Optic Maintenance network switch n- cncr-ctr-2-3-3850-stk
WHEN: Friday Feb 28, 2020 at 7 AM
SCOPE: Test/Repair fiber optics due to intermittent connectivity issue.
IMPACT: Loss of wired and wireless network connectivity to devices connected to network switch n- cncr-ctr-2-3-3850-stk for approx 30 minutes.

Feel free to forward this email to anyone you feel should be made aware of this network maintenance.
if you see any issues or conflicts with this maintenance window please reply all to this email and let us know.

Please contact ITS Service Desk at (858)246-HELP(4357) or servicedesk@ucsd.edu if you have any questions or concerns.
Posted on Feb 27, 15:51 PST

Network Maintenance: Reload network switch n-cncr-ctr-3-2-1-3850-stk on Saturday Feb 29, 2020 at 4 AM to upgrade the IOS software code to resolve a software bug issue Feb 29, 04:00-04:30 PST

ITS Datacom/Network Monitoring has scheduled the following network maintenance:

WHAT: Reload network switch n-cncr-ctr-3-2-1-3850-stk
WHEN: Saturday Feb 29, 2020 at 4 AM
SCOPE: Upgrade the IOS software and reload the switch to resolve a software bug issue
IMPACT: Loss of wired and wireless network connectivity to devices connected to network switch n-cncr-ctr-3-2-1-3850-stk for approx 30 minutes.

Please contact ITS Service Desk at (858)246-HELP(4357) or servicedesk@ucsd.edu if you have any questions or concerns.
Posted on Feb 26, 10:26 PST

Network Maintenance: Reload network switch n-cncr-ctr-2-1-3850-stk on Saturday Feb 29, 2020 at 5:00 AM to upgrade the IOS software code to resolve a software bug issue Feb 29, 05:00-05:30 PST

ITS Datacom/Network Monitoring has scheduled the following network maintenance:

WHAT: Reload network switch n-cncr-ctr-2-1-3850-stk
WHEN: Saturday Feb 29, 2020 at 5 AM
SCOPE: Upgrade the IOS software and reload the switch to resolve a software bug issue
IMPACT: Loss of wired and wireless network connectivity to devices connected to network switch n-cncr-ctr-2-1-3850-stk for approx 30 minutes.

Please contact ITS Service Desk at (858)246-HELP(4357) or servicedesk@ucsd.edu if you have any questions or concerns.
Posted on Feb 26, 13:13 PST

Network Maintenance rsnt-sixth-bldg-1600-3750x-stk 3/3/20 at 4:00 AM Mar 3, 04:00-04:20 PST

ITS Datacom/Network Monitoring Team has scheduled the following network maintenance.

WHAT: Reload rsnt-sixth-bldg-1600-3750x-stk network switch
WHEN: Tuesday 3/3/20 4:00 AM
SCOPE: Upgrade software code and reload switch to resolve software bug issue
IMPACT: Loss of wired and wireless network connectivity to devices connected to rsnt-sixth-bldg-1600-3750x-stk for a duration of 15 to 20 minutes.

Please contact ITS Service Desk at (858)246-HELP(4357) or servicedesk@ucsd.edu if you have any questions or concerns.
Posted on Feb 27, 11:01 PST

Past Incidents

Feb 27, 2020

Network Maintenance vo-t-b-voice-3850-24 2/27/20 at 4:00 AM

Completed - The scheduled maintenance has been completed.
Feb 27, 04:20 PST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 27, 04:00 PST

Scheduled - ITS Datacom/Network Monitoring Team has scheduled the following network maintenance.

WHAT: Reload vo-t-b-voice-3850-24 network switch
WHEN: Thursday 2/27/20 4:00 AM
SCOPE: Upgrade software code and reload switch to resolve software bug issue.
IMPACT: Loss of wired and wireless network connectivity to devices connected to vo-t-b-voice-3850-24 for a duration of 15 to 20 minutes.

Please contact ITS Service Desk at (858)246-HELP(4357) or servicedesk@ucsd.edu if you have any questions or concerns.
Feb 25, 08:42 PST

Feb 26, 2020

Network Maintenance rsnt-sixth-bldg-1700-3750x-stk 2/26/20 at 4:00 AM

Completed - The scheduled maintenance has been completed.
Feb 26, 04:20 PST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 26, 04:00 PST

Scheduled - ITS Datacom/Network Monitoring Team has scheduled the following network maintenance:

WHAT: Reload rsnt-sixth-bldg-1700-3750x-stk network switch
WHEN: Wednesday 2/26/20 4:00 AM
SCOPE: Upgrade software code and reload switch to resolve software bug issue
IMPACT: Loss of wired and wireless network connectivity to devices connected to rsnt-sixth-bldg-1700-3750x-stk switch for a duration of 15 to 20 minutes.

Please contact ITS Service Desk at (858)246-HELP(4357) or servicedesk@ucsd.edu if you have any questions or concerns.
Feb 24, 08:53 PST

Feb 25, 2020

No incidents reported.

Feb 24, 2020

Campus Telephone System

Resolved - All problems with the listed service Campus Telephone System have been resolved.

If you continue to experience problems or have any questions, please contact the ITS Service Desk at servicedesk@ucsd.edu or 858-246-4357.

Thanks again for your patience during the service outage.
Feb 24, 15:36 PST

Investigating - We are currently investigating an issue affecting the campus telephone system at multiple locations across campus. Please monitor this page for updates on the situation. We apologize for the inconvenience.
Feb 24, 15:24 PST

Feb 23, 2020

No incidents reported.

Feb 22, 2020

Network Maintenance ctri-3-1-3850-stk 2/22/20 at 4:30 AM

Completed - The scheduled maintenance has been completed.
Feb 22, 04:50 PST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 22, 04:30 PST

Scheduled - ITS Datacom/Network Monitoring Team has scheduled the following network maintenance:

WHAT: Reload ctri-3-1-3850-stk network switch
WHEN: Saturday 2/22/20 at 4:30 AM
SCOPE: Reloading network switch to reestablish correct switch priority
IMPACT: Loss of wired and wireless network connectivity to devices connected to ctri-3-1-3850-stk for a duration of 15 to 20 minutes.

Please contact ITS Service Desk at (858)246-HELP(4357) or servicedesk@ucsd.edu if you have any questions or concerns.
Feb 18, 14:04 PST

Network Maintenance rsnt-erc-kthmndu-w-3750x-stk 2/22/20 at 4:00 AM

Completed - The scheduled maintenance has been completed.
Feb 22, 04:20 PST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 22, 04:01 PST

Scheduled - ITS Datacom/Network Monitoring Team has scheduled the following network maintenance.

WHAT: Reload rsnt-erc-kthmndu-w-3750x-stk network switch
WHEN: Saturday 2/22/20 4:00 AM
SCOPE: Reload switch to fix software bug issue
IMPACT: Loss of wired and wireless network connectivity to devices connected to rsnt-erc-kthmndu-w-3750x-stk for a duration of 15-20 minutes.

Please contact ITS Service Desk at (858)246-HELP(4357) or servicedesk@ucsd.edu if you have any questions or concerns.
Feb 18, 10:26 PST

Feb 21, 2020

Network Maintenance rsnt-erc-cuzco-w-3750x-stk 2/21/20 at 4:30 AM

Completed - The scheduled maintenance has been completed.
Feb 21, 04:50 PST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 21, 04:30 PST

Scheduled - ITS Datacom/Network Monitoring has scheduled the following network maintenance:

WHAT: Reload rsnt-erc-cuzco-w-3750x-stk network switch
WHEN: Friday 2/21/20 4:30 AM
SCOPE: Reloading switch to resolve software bug issue
IMPACT: Loss of wired and wireless network connectivity to devices connected to rsnt-erc-cuzco-w-3750x-stk for a duration of 15 to 20 minutes.

Please contact ITS Service Desk at (858)246-HELP(4357) or servicedesk@ucsd.edu if you have any questions or concerns.
Feb 18, 09:23 PST

Network Maintenance: Reload network switch n-cncr-ctr-3-1-3850-stk on Friday Feb 21, 2020 at 4 AM to upgrade the IOS software code to resolve a software bug issue

Completed - The scheduled maintenance has been completed.
Feb 21, 04:30 PST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 21, 04:00 PST

Scheduled - ITS Datacom/Network Monitoring Team has scheduled the following network maintenance:

WHAT: Reload the n-cncr-ctr-3-1-3850-stk network switch
WHEN: Friday Feb 21, 2020 at 4 AM
SCOPE: Upgrade the IOS software code and reload the switch to resolve a software bug issue
IMPACT: Loss of wired and wireless network connectivity to devices connected to network switch n-cncr-ctr-3-1-3850-stk for approx 30 minutes

Please contact ITS Service Desk at (858)246-HELP(4357) or servicedesk@ucsd.edu if you have any questions or concerns.
Feb 18, 08:12 PST

Feb 20, 2020

Network Maintenance rsnt-erc-asante-e-3750x-stk 2/20/20 at 4:30 AM

Completed - The scheduled maintenance has been completed.
Feb 20, 04:50 PST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 20, 04:30 PST

Scheduled - ITS Datacom/Network Monitoring Team has scheduled the following network maintenance.

WHAT: Reload rsnt-erc-asante-e-3750x-stk network switch
WHEN: Thursday 2/20/20 4:30 AM
SCOPE: Reloading switch to resolve software bug issue
IMPACT: Loss of wired and wireless network connectivity to devices connected to rsnt-erc-asante-e-3750x-stk for a duration of 15 to 20 minutes.

Please contact ITS Service Desk at (858)246-HELP(4357) or servicedesk@ucsd.edu if you have any questions or concerns.
Feb 18, 08:10 PST

Network Maintenance: Reload network switch n-cncr-ctr-2-2-1-3850-stk on Thursday Feb 20, 2020 at 4 AM to upgrade the IOS software code to resolve a software bug issue.

Completed - The scheduled maintenance has been completed.
Feb 20, 04:30 PST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 20, 04:00 PST

Scheduled - ITS Datacom/Network Monitoring Team has scheduled the following network maintenance:

WHAT: Reload the n-cncr-ctr-2-2-1-3850-stk network switch
WHEN: Thursday Feb 20, 2020 at 4 AM
SCOPE: Upgrade the IOS software code and reload the switch to resolve a software bug issue
IMPACT: Loss of wired and wireless network connectivity to devices connected to network switch n-cncr-ctr-2-2-1-3850-stk for approx 30 minutes

Please contact ITS Service Desk at (858)246-HELP(4357) or servicedesk@ucsd.edu if you have any questions or concerns.
Feb 18, 11:16 PST

Feb 19, 2020

VPN

Resolved - All problems with the listed service have been resolved.

*VPN

If you continue to experience problems or have any questions, please contact the ITS Service Desk at servicedesk@ucsd.edu or 858-246-4357.

Thanks again for your patience during the service outage.
Feb 19, 15:20 PST

Monitoring - The issue with VPN has been resolved. We will continue to monitor the service moving forward. If you do notice any additional outages or impacts, please contact the ITS Service Desk at servicedesk@ucsd.edu or 858-246-4357. Thank you for your patience.
Feb 19, 15:09 PST

Update - We are continuing to investigate this issue.
Feb 19, 14:09 PST

Investigating - Our engineers are currently investigating possible issues with the following service:

*VPN

These services may be slow or not available at this time. Updates and additional details will be shared here once they become available.

If you do notice any additional outages or impacts, please contact the ITS Service Desk at servicedesk@ucsd.edu or 858-246-4357.

Thank you for your patience.
Feb 19, 14:08 PST

Network Maintenance: Reload network switch n-cncr-ctr-1-2-2-3850-stk on Wednesday Feb 19, 2020 at 4 AM to upgrade the IOS software code

Completed - The scheduled maintenance has been completed.
Feb 19, 04:30 PST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 19, 04:00 PST

Scheduled - ITS Datacom/Network Monitoring Team has scheduled the following network maintenance:

WHAT: Reload network switch n-cncr-ctr-1-2-2-3850-stk.
WHEN: Wednesday Feb 19, 2020 at 4 AM
SCOPE: Upgrade the IOS software code and reload the switch to resolve a software bug issue.
IMPACT: Loss of wired and wireless network connectivity to devices connected to network switch n-cncr-ctr-1-2-2-3850-stk for approx 30 minutes.

Please contact ITS Service Desk at (858)246-HELP(4357) or servicedesk@ucsd.edu if you have any questions or concerns.
Feb 14, 09:01 PST

Feb 18, 2020

No incidents reported.

Feb 17, 2020

No incidents reported.

Feb 16, 2020

No incidents reported.

Feb 15, 2020

MyTravel

Resolved - This incident has been resolved.
Feb 15, 09:46 PST

Investigating - Our engineers are currently investigating possible issues with:

*MyTravel

These services may be slow or not available at this time. Updates and additional details will be shared here once they become available.

If you do notice any additional outages or impacts, please contact the ITS Service Desk at servicedesk@ucsd.edu or 858-246-4357.

Thank you for your patience.
Feb 14, 09:31 PST

Feb 14, 2020

Network Maintenance: Reload network switch j-tpcn-2-1-3850-stk on Friday Feb 14, 2020 at 4 AM to upgrade the IOS software code to resolve a software bug issue.

Completed - The scheduled maintenance has been completed.
Feb 14, 04:30 PST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 14, 04:01 PST

Scheduled - ITS/Datacom/Network Monitoring Team has scheduled the following maintenance:

WHAT: Reload the j-tpcn-2-1-3850-stk network switch
WHEN: Friday Feb 14, 2020 at 4 AM
SCOPE: Upgrade the IOS software code and reload the switch to resolve a software bug issue
IMPACT: Loss of wired and wireless network connectivity to devices connected to network switch j-tpcn-2-1-3850-stk for approx 30 minutes.

Please contact ITS Service Desk at (858)246-HELP(4357) or servicedesk@ucsd.edu if you have any questions or concerns.
Feb 11, 11:11 PST

Feb 13, 2020

Voicemail maintenance

Completed - The scheduled maintenance has been completed.
Feb 13, 17:05 PST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 13, 17:00 PST

Scheduled - WHAT: Per request from Voice team, we will be increasing the RAM on the S1 VM from 8 to 16GB.
WHEN: Thursday Feb 13, 2020 at 5:00 PM
IMPACT: Voicemail services will be unavailable for approximately 5 minutes starting at 5pm, while a machine is rebooted for maintenance.

Please contact ITS Service Desk at (858)246-HELP(4357) or servicedesk@ucsd.edu if you have any questions or concerns.
Feb 12, 10:37 PST

Network Maintenance: Reload the a-ssrb-3-2-c9300-48 network switch on Thursday Feb 13, 2020 at 4:30 AM

Completed - The scheduled maintenance has been completed.
Feb 13, 05:00 PST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 13, 04:30 PST

Scheduled - ITS Datacom/Network Monitoring Team has scheduled the following network maintenance:

WHAT: Reload the a-ssrb-3-2-c9300-48 network switch
WHEN: Thursday Feb 13, 2020 at 4:30 AM
SCOPE: Reload the switch and upgrade the IOS software code
IMPACT: Loss of wired and wireless network connectivity to devices connected to a-ssrb-3-2-c9300-48 for approx 30 minutes.

Please contact ITS Service Desk at (858)246-HELP(4357) or servicedesk@ucsd.edu if you have any questions or concerns.
Feb 7, 12:47 PST

Network Maintenance: Reload network switch a-ssrb-3-1-c9300-48 on Thursday Feb 13 at 4 AM to upgrade the IOS software code

Completed - The scheduled maintenance has been completed.
Feb 13, 04:30 PST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 13, 04:01 PST

Scheduled - ITS Datacom/Network Monitoring Team has scheduled the following network maintenance:

WHAT: Reload the a-ssrb-3-1-c9300-48 network switch
WHEN: Thursday Feb 13, 2020 at 4 AM
SCOPE: Reload the switch and upgrade the IOS software code
IMPACT: Loss of wired and wireless network connectivity to devices connected to a-ssrb-3-1-c9300-48 for approx 30 minutes.

Please contact ITS Service Desk at (858)246-HELP(4357) or servicedesk@ucsd.edu if you have any questions or concerns.
Feb 7, 11:00 PST