Identified - ITS has identified the cause of issues with Onboarding Solution System and is working to implement a solution. Until then, onboarding users will need to hold off on initiating any new offer letters. Thank you for your continued patience as our team works to restore these services as quickly as possible. Additional updates and details will be shared here as they become available. If you notice any additional issues or impact, please contact the ITS Service desk at https://support.ucsd.edu, support@ucsd.edu or at (858) 246-4357.
Apr 19, 2024 - 10:01 PDT

About This Site

Report a Problem: If you can't find a listing for a current issue, contact the ITS Service Desk - (858) 246-4357

Academic Services ? Major Outage
Business Services ? Operational
Network ? Operational
Communication and Collaboration ? Operational
Email ? Operational
Phones and Voicemail ? Operational
SSO ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
FIM/Tririga (https://ucsd.tririga.com) maintenance Apr 26, 2024 20:00 - Apr 27, 2024 06:00 PDT
The IBM Cloud Team initiated planned maintenance (Red Linux Linux OS Upgrade) for FIM/Tririga will take place starting on Friday, April 26 at 8:00 p.m. and ending on Saturday, April 27 at 6:00 a.m. PT. During this window Tririga/FIM will not be available.
Posted on Apr 17, 2024 - 13:41 PDT
FIM/Tririga environment maintenance Apr 26, 2024 20:00 - Apr 27, 2024 06:00 PDT
IBM Cloud Team Initiated Planned Maintenance (Red Linux Linux OS Upgrade) will be executed on Friday April 26th 8PM – Saturday April 27th 6AM PDT. During this window Tririga/FIM will not be available.
Posted on Apr 11, 2024 - 16:35 PDT
Past Incidents
Apr 21, 2024
Completed - The scheduled maintenance has been completed.
Apr 21, 04:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 21, 00:00 PDT
Scheduled - IT Services will be upgrading DB2 LUW Production to version v11.5.8, as our current version v11.1 is out of support. Eight servers, 17 instances and 22 databases will be upgraded.
Four hours of downtime is required starting on Sunday, April 21 from 12:00 - 4:00 a.m. Preparation work will start as soon as approval is completed.

Apr 17, 13:46 PDT
Apr 20, 2024

No incidents reported.

Apr 19, 2024

Unresolved incident: Onboarding Solution System Outage.

Apr 18, 2024
Completed - The scheduled maintenance has been completed.
Apr 18, 20:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 18, 17:00 PDT
Scheduled - On Thursday, April 18 from 5:00 - 8:00 p.m. PT IT Services will be conducting maintenance on the Financial Aid System. Students and Staff will not be able to access Financial Aid applications during this timeframe.

Please contact ITS Service Desk at (858)246-HELP(4357) or servicedesk@ucsd.edu if you have any questions or concerns.

Apr 17, 13:43 PDT
Apr 17, 2024
Completed - The scheduled maintenance has been completed.
Apr 17, 16:30 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 17, 08:30 PDT
Scheduled - Good morning HDH Admin,

We are planning the D8 NGN upgrades for the HDH Admin building for Wednesday, 4/17 and UC 409 for Tuesday, 4/16. Both upgrades will start at 8:30am on their scheduled dates and are expected to be completed by COB. This is a parallel cutover so each user can expect their connection to go offline for approximately 3 – 5 seconds.


Thank you,

Debra King,
Planning Project Manager
10280 Torrey Pines Center South, - MC 0928
La Jolla, CA 92093
Cell: (619) 916-8972
dbyingtonking@ucsd.edu

Note:

Note: per I&R,

COB (Close Of Business) is approx 4:30 PM each day unless conditions exist that require I&R to remain longer to address those conditions.

Apr 16, 08:34 PDT
Completed - The scheduled maintenance has been completed.
Apr 17, 04:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 17, 03:00 PDT
Scheduled - Performing an operating system upgrade and then reloading the device to resolve software bug issue
Apr 15, 11:57 PDT
Completed - The scheduled maintenance has been completed.
Apr 17, 04:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 17, 03:00 PDT
Scheduled - Performing a reload ONLY to restore correct switch stack priority-no IOS upgrade necessary
Apr 15, 11:39 PDT
Apr 16, 2024
Completed - The scheduled maintenance has been completed.
Apr 16, 16:30 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 16, 09:00 PDT
Scheduled - Good morning UC 409, and HDH Admin,


We are planning the D8 NGN upgrades for the HDH Admin building for Wednesday, 4/17 and UC 409 for Tuesday, 4/16. Both upgrades will start at 8:30am on their scheduled dates and are expected to be completed by COB. This is a parallel cutover so each user can expect their connection to go offline for approximately 3 – 5 seconds.


Thank you,

Debra King,
Planning Project Manager
10280 Torrey Pines Center South, - MC 0928
La Jolla, CA 92093
Cell: (619) 916-8972
dbyingtonking@ucsd.edu

Note: Per I&R, COB (Close Of Business) means 4:30 PM unless conditions exist that require I&R to remain longer to address those conditions.

Apr 16, 08:53 PDT
Resolved - ITS has confirmed that the issues affecting AATS have been resolved. Thank you for your patience as we worked to restore service. If you notice any additional issues or impact, please contact the ITS Service desk at https://support.ucsd.edu, support@ucsd.edu or at (858) 246-4357.
Apr 16, 11:14 PDT
Monitoring - ITS has implemented a fix for the issues with AATS. We are currently monitoring the situation to ensure our services have been restored. If you notice any additional issues or impact, please contact the ITS Service desk at https://support.ucsd.edu, support@ucsd.edu or at (858) 246-4357.
Apr 12, 09:23 PDT
Identified - ITS has identified the cause of issues with AATS is experiencing some intermittent issues and that we are working on the root cause and to implement a solution. Thank you for your continued patience as our team works to restore these services as quickly as possible. Additional updates and details will be shared here as they become available. If you notice any additional issues or impact, please contact the ITS Service desk at https://support.ucsd.edu, support@ucsd.edu or at (858) 246-4357.
Apr 11, 22:18 PDT
Completed - The scheduled maintenance has been completed.
Apr 16, 05:30 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 16, 03:00 PDT
Scheduled - Datacom/Netmon has scheduled the following maintenance:

What: Reload network switch sio-hubbs-2-2-9300-stk
When: Tuesday April 16, 2024 between 3 AM and 5:30 AM
Scope: reload the switch to upgrade the IOS software code to standard code.
Impact: Loss of wired and wireless connections to network switch sio-hubbs-2-2-9300-stk for approx 30 minutes.

Apr 9, 13:11 PDT
Apr 15, 2024
Completed - The scheduled maintenance has been completed.
Apr 15, 18:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 15, 15:00 PDT
Scheduled - What: Financial Activity Hub (FINAH) maintenance
When: Monday, April 15 from 3:00 - 6:00 p.m.

The Financial Activity Hub (FinAH) reports using Hana Production will be undergoing maintenance and thus, unavailable on Monday, April 15 from 3:00 - 6:00 p.m. PT. This is a minor change with no outage to systems. The expected duration for completing the implementation plan is approximately 30 minutes. With every activity hub (AH) release, the BIA team will conduct a series of steps to publish updates and perform data validation before we consider the release complete.

Apr 5, 08:25 PDT
Apr 14, 2024

No incidents reported.

Apr 13, 2024
Completed - The scheduled maintenance has been completed.
Apr 13, 18:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 13, 07:00 PDT
Scheduled - Datacom and I&R have scheduled the following maintenance:

What: Perform network NGN upgrade at the Natural Sciences Bldg.
When: Saturday, April 13, 2024 from 7 AM to the end of the day (approx 6 PM).
Impact: There will be a loss of wired and wireless connectivity to Natural Sciences Bldg network devices for approx 3 to 5 seconds for each user.

Apr 11, 11:02 PDT
Apr 12, 2024
Apr 11, 2024
Completed - The scheduled maintenance has been completed.
Apr 11, 22:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 11, 20:00 PDT
Scheduled - To resolve excessive interface errors accumulating on two major backbone core links, which was the root cause of Major Incident INC0161952 campus network outage on Tuesday, 03/25/24, ITS will be replacing the line card in Slot 2 of the Juniper MX-0 border router on Thursday, April 11 between 8:00 - 10:00 p.m. PT.

All links on the line card being replaced are redundant except for one 40G link for HPWREN, and service disruption is not anticipated for any campus traffic beyond that single link. It is estimated that the actual hardware replacement duration should take no longer than 30minutes to perform. All affected stakeholders will be notified of the maintenance ahead of the scheduled timeframe.

To report a network related emergency, please contact the ITS Service Desk - IT Service Portal (https://support.ucsd.edu/its/):

- Submit your request for help or report something broken
- Review the status of your open items
- Help yourself to how-to information and instructions
- Email address: servicedesk@ucsd.edu
- Phone number: (858) 246-4357

Apr 10, 12:59 PDT
Completed - The scheduled maintenance has been completed.
Apr 11, 18:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 11, 15:00 PDT
Scheduled - The Facilities Activity Hub (FACAH) reports using Hana Production will be undergoing maintenance and thus, unavailable today from 3:00 to 6:00 p.m. PDT for scheduled enhancement migrations. This is a minor change with no outage to systems. The expected duration for completing the implementation plan is approximately 30 minutes. With every activity hub (AH) release, the BIA team will conduct a series of steps to publish updates and perform data validation before we consider the release complete.
Apr 8, 10:23 PDT
Apr 10, 2024
Resolved - ITS has confirmed that the issues affecting Student Activity Hub (SAH) have been resolved. Thank you for your patience as we worked to restore service. If you notice any additional issues or impact, please contact the ITS Service desk at https://support.ucsd.edu, support@ucsd.edu or at (858) 246-4357.
Apr 10, 14:14 PDT
Identified - Following patch Tuesday last night we are seeing a failed load of data to SAH. We are working to resolve. SAH remains available but there are missing updates for activities conducted in the student system yesterday.
Apr 10, 07:17 PDT
Resolved - ITS has confirmed that the issues affecting Blink have been resolved. Thank you for your patience as we worked to restore service. If you notice any additional issues or impact, please contact the ITS Service Desk at https://support.ucsd.edu, support@ucsd.edu or at (858) 246-4357.
Apr 10, 11:01 PDT
Monitoring - ITS has implemented a fix for the issues with Blink. We are currently monitoring the situation to ensure our services have been restored. If you notice any additional issues or impact, please contact the ITS Service Desk at https://support.ucsd.edu, support@ucsd.edu or at (858) 246-4357.
Apr 10, 10:31 PDT
Investigating - ITS is investigating possible issues with Blink. Health users may experience issues when trying to access Blink.

Thank you for your patience as our team works to restore functionality for these services. Updates and additional details will be shared here as they become available.

If you notice any additional issues or impact, please contact the ITS Service Desk at https://support.ucsd.edu, support@ucsd.edu or at (858) 246-4357.

Apr 10, 08:07 PDT
Completed - The scheduled maintenance has been completed.
Apr 10, 08:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 10, 07:00 PDT
Scheduled - Switching to a new fiber path to try to stop interface errors on the uplink.
Apr 8, 11:54 PDT
Apr 9, 2024
Completed - The scheduled maintenance has been completed.
Apr 9, 04:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 9, 03:00 PDT
Scheduled - Reload Only, a-ntplln-bldg3-2-2-9300-stk network switch to help resolve issues with switch
Apr 8, 13:16 PDT
Apr 8, 2024
Completed - The scheduled maintenance has been completed.
Apr 8, 18:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 8, 15:00 PDT
Scheduled - ITS has scheduled the following maintenance:

START: 4/11/2024, 3:00 p.m.
STOP: 4/11/2024, 6:00 p.m.

IMPACT: Brief interruption of the Employee Activity Hub (EAH) reports using Hana Production will be undergoing maintenance and thus, unavailable today from 3:00 to 6:00 p.m. PDT for scheduled enhancement migrations. This is a minor change with no outage to systems. The expected duration for completing the implementation plan is approximately 30 minutes. With every activity hub (AH) release, the BIA team will conduct a series of steps to publish updates and perform data validation before we consider the release complete.

Please contact ITS Service Desk at (858)246-HELP(4357) or servicedesk@ucsd.edu if you have any questions or concerns.

Apr 8, 11:52 PDT
Apr 7, 2024
Completed - The scheduled maintenance has been completed.
Apr 7, 10:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 7, 09:00 PDT
Scheduled - The uAchieve system will be undergoing maintenance on Sunday, April 7 from 9:00 -10:00 a.m. PT. During this timeframe, uAchieve will remain functional except for the capability to run new degree audits.
Apr 3, 10:44 PDT
Completed - The scheduled maintenance has been completed.
Apr 7, 02:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 7, 00:00 PDT
Scheduled - ITS has scheduled the following maintenance:

START: April 7 from 12:00
STOP: April 7 from 2:00

IMPACT: Brief interruption of on Sunday, April 7 from 12:00 - 2:00 a.m. PT IT Services will be installing new system security certificates. During this window you may not be able to establish a secure connection to the Mainframe.

Please contact ITS Service Desk at (858)246-HELP(4357) or servicedesk@ucsd.edu if you have any questions or concerns.

Apr 4, 12:15 PDT