Identified - Our team has identified the issue affecting the telephone system and is working to resolve it as quickly as possible. We will update this page as information becomes available. We apologize for the inconvenience.



ITS Service Desk
(858) 246-4357 (6HELP)
servicedesk@ucsd.edu
Apr 21, 11:10 PDT

About This Site

Report a Problem: If you can't find a listing for a current issue, contact the ITS Service Desk - (858) 246-4357

Academic Services   ? Operational
Business Services   ? Operational
Network   ? Operational
Communication and Collaboration   ? Operational
Email   ? Operational
Phones and Voicemail   ? Partial Outage
SSO   ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Apr 21, 2018
Resolved - Investigating - Voicemail is not working as expected. Our engineers are trying to identify why and hope to have this resolved soon. They are also working with AT&T to reverse any call forwarding that was set up for last nights upgrade.
Apr 21, 10:59 PDT
Investigating - Voicemail is not working as expected. Our engineers are trying to identify why and hope to have this resolved soon. They are also working with AT&T to reverse any call forwarding that was set up for last nights upgrade.

Please monitor this page for updates on the situation. We apologize for the inconvenience.
Apr 21, 08:58 PDT
Resolved - The phone system updates are now complete, and all campus phones, including the Solidus call centers, and voicemail should now be working. The telecom team is now working with ATT to switch back any of the call forwarding that was set up for the upgrade, and expect to have that completed shortly.

For further assistance please contact the Service Desk at (858)246-HELP(4357) or via email at servicedesk@ucsd.edu. We thank you for your patience.
Apr 21, 07:41 PDT
Identified - We have identified the issues with the phone services, and our engineers are working on a resolution. Updates and additional details will be shared here once they become available.

If you do notice any additional outages or impacts, please contact the ITS Service Desk at servicedesk@ucsd.edu or 858-246-4357.

Thank you for your continued patience.
Apr 21, 02:15 PDT
Investigating - Our engineers are currently investigating possible issues with the following services:

1. Accept 2nd Call
2. Follow Me
3. External Call Forward

These services may be slow or not available at this time. Updates and additional details will be shared here once they become available.

If you do notice any additional outages or impacts, please contact the ITS Service Desk at servicedesk@ucsd.edu or 858-246-4357.

Thank you for your patience.
Apr 21, 01:29 PDT
Completed - The scheduled maintenance has been completed.
Apr 21, 01:01 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 20, 21:01 PDT
Scheduled - IT Services has scheduled a software upgrade to the campus’s telephone
system. The campus telephone system’s numbers are those that start with
858-534, 858-822 and 858-246. Other phone numbers are supported by a
different telephone system and will not be affected.

During the upgrade campus telephone services will be unavailable from
9:00PM on Friday, April 20 until 1:00AM Saturday, April 21.

While all changes are compatible with existing telephone equipment, we
anticipate that in some cases you may need to reset one or all of the
following three phone features:

1. Accept 2nd Call
2. Follow Me
3. External Call Forward

Instructions for doing so are on BLINK:
https://blink.ucsd.edu/technology/phones/upgrade.html
You can also search BLINK for the phrase "Campus Phone Upgrade" for the
instructions and other related information about the telephone upgrade.
If you have questions or need assistance, please contact the Service
Desk at servicedesk@ucsd.edu or at (858) 246-4357.
Mar 29, 08:29 PDT
Apr 19, 2018
Resolved - The issue with x48000 voicemail has been resolved.

Please contact the ITS Service Desk if you have any questions or concerns.

ITS Service Desk
(858) 246-4357 (6HELP)
servicedesk@ucsd.edu
Apr 19, 14:01 PDT
Update - We have restored voicemail services and will continue to monitor for now . We will update this page as information becomes available. We apologize for the inconvenience.

If you do notice any additional outages or impacts, please contact the ITS Service Desk at servicedesk@ucsd.edu or 858-246-4357.
Apr 18, 20:03 PDT
Monitoring - We have restored voicemail services and will continue to monitor for now . We will update this page as information becomes available. We apologize for the inconvenience.

If you do notice any additional outages or impacts, please contact the ITS Service Desk at servicedesk@ucsd.edu or 858-246-4357.
Apr 18, 20:03 PDT
Update - We are continuing to investigate this problem. There is no additional information to share at this time. Updates and additional details will be shared here once they become available.

If you do notice any additional outages or impacts, please contact the ITS Service Desk at servicedesk@ucsd.edu or 858-246-4357.

Thank you for your continued patience.
Apr 18, 10:20 PDT
Identified - We are continuing to investigate this problem. There is no additional information to share at this time. Updates and additional details will be shared here once they become available.

If you do notice any additional outages or impacts, please contact the ITS Service Desk at servicedesk@ucsd.edu or 858-246-4357.

Thank you for your continued patience.
Apr 16, 10:02 PDT
Monitoring - Our team is monitoring a congestion issue affecting voicemail at x48000 and is working to resolve it as quickly as possible. Please wait a couple minutes before trying to access your voicemail again. We will update this page as information becomes available. We apologize for the inconvenience.

If you have any questions, please contact the ITS Service Desk at servicedesk@ucsd.edu or 858-246-4357.

Thanks again for your patience.
Apr 13, 11:09 PDT
Resolved - The issue with Marketplace has been resolved.

Please contact the ITS Service Desk if you have any questions or concerns.

ITS Service Desk
(858) 246-4357 (6HELP)
servicedesk@ucsd.edu
Apr 19, 13:24 PDT
Monitoring - The vendor that manages Marketplace has identified the issue and are working to resolve it as quickly as possible. We will update this page as information becomes available. We apologize for the inconvenience.

If you do notice any additional outages or impacts, please contact the ITS Service Desk at servicedesk@ucsd.edu or 858-246-4357.
Apr 16, 15:18 PDT
Identified - We are continuing to investigate this problem. There is no additional information to share at this time. Updates and additional details will be shared here once they become available.

If you do notice any additional outages or impacts, please contact the ITS Service Desk at servicedesk@ucsd.edu or 858-246-4357.

Thank you for your continued patience.
Apr 16, 10:03 PDT
Monitoring - Monitoring - We have implemented a fix for the issue impacting Marketplace, and we will continue monitoring the service status. Updates and additional details will be shared here once they become available.

If you do notice any additional outages or impacts, please contact the ITS Service Desk at servicedesk@ucsd.edu or 858-246-4357.
Apr 13, 07:53 PDT
Identified - We have identified further issues with Marketplace, and our engineers are working on a resolution. Updates and additional details will be shared here once they become available.

If you do notice any additional outages or impacts, please contact the ITS Service Desk at servicedesk@ucsd.edu or 858-246-4357.

Thank you for your continued patience.
Apr 12, 09:33 PDT
Monitoring - We have implemented a fix for the issue impacting Marketplace, and we will continue monitoring the service status. Updates and additional details will be shared here once they become available.

If you do notice any additional outages or impacts, please contact the ITS Service Desk at servicedesk@ucsd.edu or 858-246-4357.

Thank you for your continued patience.
Apr 12, 08:33 PDT
Identified - We are continuing to investigate this problem. There is no additional information to share at this time. Updates and additional details will be shared here once they become available.

If you do notice any additional outages or impacts, please contact the ITS Service Desk at servicedesk@ucsd.edu or 858-246-4357.

Thank you for your continued patience.
Apr 10, 11:51 PDT
Update - We are continuing to investigate this problem. There is no additional information to share at this time. Updates and additional details will be shared here once they become available.

If you do notice any additional outages or impacts, please contact the ITS Service Desk at servicedesk@ucsd.edu or 858-246-4357.

Thank you for your continued patience.
Apr 10, 10:36 PDT
Investigating - Our engineers are currently investigating performance issues with Marketplace.

These services may be slow or unavailable at this time. Updates and additional details will be shared here once they become available.

If you do notice any additional outages or impacts, please contact the ITS Service Desk at servicedesk@ucsd.edu or 858-246-4357.

Thank you for your patience.
Apr 10, 09:50 PDT
Apr 17, 2018

No incidents reported.

Apr 15, 2018
Completed - The scheduled maintenance has been completed.
Apr 15, 21:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 15, 19:00 PDT
Scheduled - In order to deploy a replacement certificate for wireless, the controllers for the following buildings will be reloaded. The certificate was deployed on other campus controllers as part of other maintenance and is working fine. This will deploy it to the rest of campus prior to the old cert expiring.

The Network Engineer will reload the controllers one at a time. The AP's will move to other controllers and then return when the original controller is available again. Some users may notice two brief blips in connectivity when this happens. There will not be an extended outage. Hospitals and clinical areas on the HS network will not experience an outage.

Buildings covered are:

Biomed Library
BSB
CalIT2
Cancer Center
CanyonView Matthews Warren
Canyon-View Vista Warren SAC
Career Services
Center Hall
Chancellors Complex
CMG
CMME
CMMW
CMRR
CRSF
CSC BLDGS A B
CSC BLDGS C D
CSC Shops Misc
CTRI
EBU 1
EBU 2 Trailer 611
EBU 3A
EBU 3B
ECEC
FMRI
Geisel Library
Gilman Park 6th Admin
Health Remote Sites on ITS networks
Holiday Court
HSBRF
IMG Bldgs 1 4
International Center
Leichtag
Literature Bldg
LJPC
MTF
Music
Pepper Canyon Hall
Peterson Hall
PharmSci Black Boxes
Price Center
SERF Powell High Bay
Shiley Ratner
SMEB
Stein
Student Health
Student Services Center
Telemedicine
Trailer 611
Tree Trailers HSGH
Triton Clubhouse
TritonBall Park
UC 201 202
UC 301 302 303 400 401 409 965
UC 413 Foodworx
Visual Arts
WAC Main Office
Warren Lecture Hall

Please contact the ITS Service Desk if you have any questions or concerns.

ITS Service Desk
(858) 246-4357 (6HELP)
servicedesk@ucsd.edu
Apr 9, 10:20 PDT
Apr 14, 2018

No incidents reported.

Apr 13, 2018
The issue affecting the network has been resolved. For further assistance please contact the Service Desk at (858)246-HELP(4357) or via email at servicedesk@ucsd.edu. We thank you for your patience.
Apr 13, 14:41 PDT
Apr 11, 2018
Resolved - All problems with ITS-PRO have been resolved.

If you continue to experience problems or have any questions, please contact the ITS Service Desk at servicedesk@ucsd.edu or 858-246-4357.

Thanks again for your patience during the service outage.
Apr 11, 09:53 PDT
Identified - We have identified the issues affecting ITS-PRO and our engineers are currently working on a resolution.

These services may continue to be slow or unavailable at this time. Additional updates and additional details will be shared here once they become available.

If you do notice any additional outages or impacts, please contact the ITS Service Desk at servicedesk@ucsd.edu or 858-246-4357.

Thank you for your continued patience.
Apr 11, 09:04 PDT
Investigating - Our engineers are currently investigating issues with ITS-PRO.

These services may be slow or unavailable at this time. Updates and additional details will be shared here once they become available.

If you do notice any additional outages or impacts, please contact the ITS Service Desk at servicedesk@ucsd.edu or 858-246-4357.

Thank you for your patience.
Apr 11, 08:23 PDT
Resolved - The issues with voicemail have been resolved.

If you do notice any additional outages or impacts, please contact the ITS Service Desk at servicedesk@ucsd.edu or 858-246-4357.

Thank you for your patience.
Apr 11, 08:48 PDT
Investigating - Investigating - Our engineers are currently investigating issues with voicemail at x48000.

These services may be slow or unavailable at this time. Updates and additional details will be shared here once they become available.

If you do notice any additional outages or impacts, please contact the ITS Service Desk at servicedesk@ucsd.edu or 858-246-4357.

Thank you for your patience.
Apr 11, 08:45 PDT
Apr 9, 2018
Resolved - The issue affecting Marketplace has been resolved. For further assistance please contact the Service Desk at (858)246-HELP(4357) or via email at servicedesk@ucsd.edu. We thank you for your patience.
Apr 9, 14:52 PDT
Update - We are continuing to investigate the intermittent issue accessing Marketplace. Marketplace may be slow or unavailable during this time; please monitor this page for updates on the situation. We apologize for the inconvenience.
Apr 9, 13:20 PDT
Investigating - We are currently investigating an intermittent issue accessing Marketplace. Marketplace may be slow or unavailable during this time; please monitor this page for updates on the situation. We apologize for the inconvenience.
Apr 9, 12:07 PDT
From 9:17 AM - 10:30 AM servers were not available which affected Financial Aid applications.

The issue with the servers has been resolved.

Please contact the ITS Service Desk if you have any questions or concerns.

ITS Service Desk
(858) 246-4357 (6HELP)
servicedesk@ucsd.edu
Apr 9, 10:34 PDT
Apr 8, 2018

No incidents reported.

Apr 7, 2018

No incidents reported.