Identified - ITS has identified the cause of issues with wireless network speeds and these are isolated issues, whether it be on the client side, or AP. Thank you for your continued patience as our team works to restore these services as quickly as possible. Additional updates and details will be shared here as they become available. If you notice any additional issues or impact, please contact the ITS Service desk at https://support.ucsd.edu, support@ucsd.edu or at (858) 246-4357.
Jan 14, 2025 - 18:06 PST
Investigating - ITS is investigating possible issues with wireless network speeds. These services may be slow or unavailable at this time.
Thank you for your patience as our team works to restore functionality for these services. Updates and additional details will be shared here as they become available.
If you notice any additional issues or impact, please contact the ITS Service desk at https://support.ucsd.edu, support@ucsd.edu or at (858) 246-4357.
Jan 14, 2025 - 17:09 PST
The Employee Activity Hub (EAH) reports using Hana Production will be undergoing maintenance and thus, unavailable on Thursday, January 16 from 3:00 - 6:00 p.m PT for scheduled enhancement migrations. This is a minor change with no outage to systems. The expected duration for completing the implementation plan is approximately 30 minutes. With every activity hub (AH) release, the BIA team will conduct a series of steps to publish updates and perform data validation before we consider the release complete.
START: January 16, 3pm PT STOP: January 16, 6pm PT
IMPACT: This is a minor change with no outage to systems.
Please contact ITS Service Desk at (858)246-HELP(4357) or servicedesk@ucsd.edu if you have any questions or concerns. Posted on
Jan 13, 2025 - 14:33 PST
Resolved -
ITS has confirmed that the issues affecting CMS have been resolved. Thank you for your patience as we worked to restore service. If you notice any additional issues or impact, please contact the ITS Service desk at https://support.ucsd.edu, support@ucsd.edu or at (858) 246-4357.
Jan 9, 14:30 PST
Investigating -
ITS is investigating intermittent issues with CMS. These services may be slow or unavailable at this time.
Thank you for your patience as our team works to restore functionality for these services. Updates and additional details will be shared here as they become available.
If you notice any additional issues or impact, please contact the ITS Service desk at https://support.ucsd.edu, support@ucsd.edu or at (858) 246-4357.
Jan 8, 09:20 PST
Resolved -
This incident has been resolved.
Jan 8, 14:21 PST
Monitoring -
ITS has implemented a fix for the issues with "Onboarding Solutions". We are currently monitoring the situation to ensure our services have been restored. If you notice any additional issues or impact, please contact the ITS Service desk at https://support.ucsd.edu, support@ucsd.edu or at (858) 246-4357.
Jan 8, 12:01 PST
Investigating -
There is a known issue impacting offer letters / status of signed forms in the system.
Thank you for your patience as our team works to restore functionality for these services. Updates and additional details will be shared here as they become available.
If you notice any additional issues or impact, please contact the ITS Service desk at https://support.ucsd.edu, support@ucsd.edu or at (858) 246-4357.
Jan 7, 10:27 PST
Resolved -
ITS has confirmed that the issues affecting the password reset tool have been resolved. Thank you for your patience as we worked to restore service. If you notice any additional issues or impact, please contact the ITS Service desk at https://support.ucsd.edu, support@ucsd.edu or at (858) 246-4357.
Jan 8, 00:16 PST
Monitoring -
ITS has implemented a fix for the issues with the Password Change Tool. We are currently monitoring the situation to ensure our services have been restored. If you notice any additional issues or impact, please contact the ITS Service desk at https://support.ucsd.edu, support@ucsd.edu or at (858) 246-4357.
Jan 7, 17:04 PST
Investigating -
ITS is investigating possible issues with the Password Change Tool (password.ucsd.edu). These services may be slow or unavailable at this time.
Thank you for your patience as our team works to restore functionality for these services. Updates and additional details will be shared here as they become available.
If you notice any additional issues or impact, please contact the ITS Service desk at https://support.ucsd.edu, support@ucsd.edu or at (858) 246-4357.
Jan 7, 15:53 PST
Completed -
The scheduled maintenance has been completed.
Jan 7, 08:00 PST
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 7, 07:00 PST
Scheduled -
Datacom and I&R will perform fiber maintenance on distribution switch m-bonner-1-1-9500-dist located at Bonner Hall 1.1 TR on Tuesday Jan 7, 2025 between 7 AM and approx 8 AM.
What: Perform fiber maintenance on distribution switch m-bonner-1-1-9500-dist located at Bonner Hall 1.1 TR When: Tuesday Jan 7, 2025 between 7 AM and approx 8 AM Scope: Fiber cleaning and optic replacement for both sides of the following link to eliminate increasing input and CRC errors occurring on the link: m-bonner-1-1-9500-dist (Te1/0/1, SFP-10G-LR(Cisco)) --------SMF------- (SFP-10G-LR(Arista), Et51) M-arista-distro-7050 Impact; Intermittent network connection interruptions will occur on the distribution switch and the edge switches connected to the distribution switch during the maintenance window.
Below are the edge switches connecting to distribution switch m-bonner-1-1-9500-dist that will experience intermittent network connection interruptions during the maintenance:
m-bonner-1-1-9500-dist#sh cdp nei Device ID Local Intrfce Holdtme Capability Platform Port ID m-bonner-1-1-9300-48 Ten 1/0/2 127 S I C9300-48U Ten 1/1/1 m-bonner-1-2-9300-48 Ten 1/0/3 131 S I C9300-48U Ten 1/1/1 m-bonner-3-2-9300-stk Ten 1/0/7 144 S I C9300-48U Ten 1/1/1 m-bonner-2-2-9300-stk Ten 1/0/5 174 S I C9300-48U Ten 1/1/1 m-bonner-2-1-9300-stk Ten 1/0/4 161 S I C9300-48U Ten 1/1/1 m-bonner-3-1-9300-stk Ten 1/0/6 161 S I C9300-48U Ten 1/1/1 m-bonner-4-1-9300-stk Ten 1/0/8 150 S I C9300-48U Ten 1/1/1 m-bonner-4-2-9300-stk Ten 1/0/9 130 S I C9300-48U Ten 1/1/1 m-bonner-cryolab-1-1-9300-48 Ten 1/0/11 160 S I C9300-48U Ten 1/1/1 Total cdp entries displayed : 9
Jan 3, 11:13 PST
Resolved -
ITS has confirmed that the issues affecting Cognos failing to connect to HANA PROD have been resolved. Thank you for your patience as we worked to restore service. If you notice any additional issues or impact, please contact the ITS Service desk at https://support.ucsd.edu, support@ucsd.edu or at (858) 246-4357.
Jan 6, 11:10 PST
Update -
ITS has implemented a fix for the issues with Cognos failing to connect to HANA PROD. We are currently monitoring the situation to ensure our services have been restored. If you notice any additional issues or impact, please contact the ITS Service desk at https://support.ucsd.edu, support@ucsd.edu or at (858) 246-4357.
Jan 3, 14:13 PST
Update -
ITS is working to resolve the issues causing Tableau to fail to connect to HANA PROD which might cause downtime for Cognos as well. We are currently monitoring the situation to ensure our services have been restored. If you notice any additional issues or impact, please contact the ITS Service desk at https://support.ucsd.edu, support@ucsd.edu or at (858) 246-4357.
Jan 3, 13:28 PST
Monitoring -
ITS has implemented a fix for the issues with Cognos failing to connect to HANA PROD. We are currently monitoring the situation to ensure our services have been restored. If you notice any additional issues or impact, please contact the ITS Service desk at https://support.ucsd.edu, support@ucsd.edu or at (858) 246-4357.
Jan 2, 18:54 PST
Investigating -
ITS is investigating possible issues with Cognos failing to connect to HANA PROD. These services may be slow or unavailable at this time.
Thank you for your patience as our team works to restore functionality for these services. Updates and additional details will be shared here as they become available.
If you notice any additional issues or impact, please contact the ITS Service desk at https://support.ucsd.edu, support@ucsd.edu or at (858) 246-4357.
Jan 2, 17:25 PST
Resolved -
ITS has confirmed that the issues affecting Tableau connecting to HANA PROD have been resolved. Thank you for your patience as we worked to restore service. If you notice any additional issues or impact, please contact the ITS Service desk at https://support.ucsd.edu, support@ucsd.edu or at (858) 246-4357.
Jan 6, 11:10 PST
Monitoring -
ITS has implemented a fix for the issues with Tableau connecting to HANA PROD. We are currently monitoring the situation to ensure our services have been restored. If you notice any additional issues or impact, please contact the ITS Service desk at https://support.ucsd.edu, support@ucsd.edu or at (858) 246-4357.
Jan 3, 14:12 PST
Investigating -
ITS is investigating possible issues with Tableau failing to connect to HANA PROD. These services may be slow or unavailable at this time. The connection for Tableau is failing impacting all Tableau workbooks leveraging the activity hubs.
Thank you for your patience as our team works to restore functionality for these services. Updates and additional details will be shared here as they become available.
If you notice any additional issues or impact, please contact the ITS Service desk at https://support.ucsd.edu, support@ucsd.edu or at (858) 246-4357.
Jan 3, 09:40 PST
Completed -
The scheduled maintenance has been completed.
Jan 6, 07:30 PST
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 6, 07:00 PST
Scheduled -
Datacom and I&R have scheduled the following network maintenance on Monday, Jan 6, 2025 between 7 AM and approx 7:30 AM
What: replace stack switch 2 of network switch sio-hubbs-4-1-9300-stk located at Hubbs Hall 4-1 Closet. When: Monday, Jan 6, 2025 between 7 AM and approx 7:30 AM. Scope: replace Stack Switch 2 due to the stack switch frequently exceeding temperature threshold levels. Impact: loss of wired and wireless connections to Stack Switch 2 only.
Jan 3, 09:36 PST
Resolved -
ITS has confirmed that the issues affecting Tableau and Cognos reporting have been resolved. Thank you for your patience as we worked to restore service. If you notice any additional issues or impact, please contact the ITS Service desk at https://support.ucsd.edu, support@ucsd.edu or at (858) 246-4357.
Jan 2, 15:08 PST
Update -
We are continuing to monitor for any further issues.
Jan 2, 11:34 PST
Monitoring -
ITS has implemented a fix for the issues with Tableau and Cognos reporting . We are currently monitoring the situation to ensure our services have been restored. If you notice any additional issues or impact, please contact the ITS Service desk at https://support.ucsd.edu, support@ucsd.edu or at (858) 246-4357.
Jan 2, 11:27 PST
Investigating -
The HANA production read only environment is currently unavailable. The DBA team is working to resolve. This impacts both Tableau and Cognos reporting environments.
Thank you for your patience as our team works to restore functionality for these services. Updates and additional details will be shared here as they become available.
If you notice any additional issues or impact, please contact the ITS Service desk at https://support.ucsd.edu, support@ucsd.edu or at (858) 246-4357.
Jan 2, 10:28 PST
Resolved -
ITS has confirmed that the issues affecting the issues with Telecom and Cellular charges have been resolved. Thank you for your patience as we worked to restore service. If you notice any additional issues or impact, please contact the ITS Service desk at https://support.ucsd.edu, support@ucsd.edu or at (858) 246-4357.
Jan 2, 15:07 PST
Update -
We are continuing to monitor for any further issues.
Jan 2, 11:37 PST
Monitoring -
ITS has implemented a fix for the issues with Telecom and Cellular charges. We are currently monitoring the situation to ensure our services have been restored. If you notice any additional issues or impact, please contact the ITS Service desk at https://support.ucsd.edu, support@ucsd.edu or at (858) 246-4357.
Dec 16, 11:54 PST
Investigating -
ITS is aware of a Telecom batch billing error, this error caused charges to go to Default projects. We are working to reverse and correct the charges. Corrections for the November Telecom charges will have a November expenditure date, but a December accounting date. These services may be slow or unavailable at this time.
Thank you for your patience as our team works to restore functionality for these services. Updates and additional details will be shared here as they become available.
If you notice any additional issues or impact, please contact the ITS Service desk at https://support.ucsd.edu, support@ucsd.edu or at (858) 246-4357.
Dec 11, 10:37 PST
Resolved -
ITS has confirmed that the issues affecting Unable to connect to UCSD WiFi have been resolved. Thank you for your patience as we worked to restore service. If you notice any additional issues or impact, please contact the ITS Service desk at https://support.ucsd.edu, support@ucsd.edu or at (858) 246-4357.
Jan 2, 11:40 PST
Investigating -
ITS is investigating possible issues with UCSD WiFi connection. These services may be slow or unavailable at this time.
Thank you for your patience as our team works to restore functionality for these services. Updates and additional details will be shared here as they become available.
If you notice any additional issues or impact, please contact the ITS Service desk at https://support.ucsd.edu, support@ucsd.edu or at (858) 246-4357.
Jan 2, 07:33 PST
Resolved -
ITS has confirmed that the issues affecting CMS now requires VPN connection have been resolved. Thank you for your patience as we worked to restore service. If you notice any additional issues or impact, please contact the ITS Service desk at https://support.ucsd.edu, support@ucsd.edu or at (858) 246-4357.
Jan 2, 11:33 PST
Monitoring -
EFFFECTIVE IMMEDIATELY - VPN is required for CMS login We've revised the CMS login requirements in response to a security incident. You will now need to log into the VPN first, then log into the CMS to begin editing. The VPN requirement is expected to remain in place going forward. Note: You may experience difficulty and slowness logging in over the next 24 hours as this configuration change updates across the network. We apologize for the inconvenience.
If you notice any additional issues or impact, please contact the ITS Service desk at https://support.ucsd.edu, support@ucsd.edu or at (858) 246-4357.
Dec 23, 15:49 PST
Investigating -
The CMS is experiencing issues when trying to process page edits. Campus Platform Services is working on the issue.
Thank you for your patience as our team works to restore functionality for these services. Updates and additional details will be shared here as they become available.
If you notice any additional issues or impact, please contact the ITS Service desk at https://support.ucsd.edu, support@ucsd.edu or at (858) 246-4357.
Dec 23, 09:15 PST
Resolved -
ITS has confirmed that the issues affecting Financial Aid System Maintenance have been resolved. Thank you for your patience as we worked to restore service. If you notice any additional issues or impact, please contact the ITS Service desk at https://support.ucsd.edu, support@ucsd.edu or at (858) 246-4357.
Jan 2, 11:31 PST
Investigating -
ITS has scheduled the following maintenance:
TIME: Thursday, December 12 from 5:00 - 7:00 p.m. PT
IMPACT: On Thursday, December 12 from 5:00 - 7:00 p.m. PT, IT Services will be conducting maintenance on the Financial Aid, TritonPay and WebReg applications. During this maintenance period these applications will be offline.
Please contact ITS Service Desk at (858)246-HELP(4357) or servicedesk@ucsd.edu if you have any questions or concerns.
Dec 4, 09:46 PST
Resolved -
ITS has confirmed that the issues affecting Maintenance: ArcGIS Enterprise have been resolved. . Thank you for your patience as we worked to restore service. If you notice any additional issues or impact, please contact the ITS Service desk at https://support.ucsd.edu, support@ucsd.edu or at (858) 246-4357.
Jan 2, 11:30 PST
Investigating -
ITS has scheduled the following maintenance:
WHEN: Saturday, August 17 at 12:00 a.m. to Sunday, August 18 at 11:59 p.m. PT
IMPACT: Vendor will upgrade the ArcGIS Enterprise Administration instance between Saturday, August 17 at 12:00 a.m. and Sunday, August 18 at 11:59 p.m. PT. During this window the ArcGIS Enterprise instance will not be available.
Please contact ITS Service Desk at (858)246-HELP(4357) or servicedesk@ucsd.edu if you have any questions or concerns.
Dec 4, 10:01 PST