ITS Network & Systems Status

Jan 16, 2021

No incidents reported today.

Jan 15, 2021

No incidents reported.

Jan 14, 2021

No incidents reported.

Jan 13, 2021

TalkDesk

Resolved - This incident has been resolved.
Jan 13, 15:51 PST

Update - TalkDesk has reported a full recovery from the earlier issues. TalkDesk is continuing to monitor for any further issues.

Impact: Voice - Inbound Operational, Voice - OutboundOperational, Voice - Call Flows & Routing

If you are experiencing any further issues please reach out to the ITS Service Desk at (858) 246-4357 (6HELP) or by emailing us at servicedesk@ucsd.edu.
Jan 13, 15:51 PST

Update - We are continuing to investigate this issue.
Jan 13, 13:19 PST

Investigating - TalkDesk is currently experiencing reports of intermittent problems making and receiving calls. The ITS Service Desk and Instructional Computing may be impacted. https://status.talkdesk.com/
Jan 13, 13:19 PST

Maintenance: Replace SFP-10G-SR optic on interface twe5/0/14 m-core-9600/172.16.253.60 to resolve errors on Wednesday January 13th at 7:00-8:00 AM

Completed - The scheduled maintenance has been completed.
Jan 13, 08:00 PST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 13, 07:01 PST

Scheduled - Datacom has scheduled the following work for Wednesday January 13th at 7:00-8:00 AM

What: Replace SFP-10G-SR optic on interface twe5/0/14 m-core-9600/172.16.253.60 to resolve errors
Where: Node M
When: Wednesday January 13th at 7:00-800 AM
There is no impact anticipated.

Please contact ITS Service Desk at (858)246-HELP(4357) or servicedesk@ucsd.edu if you have any questions or concerns.
Jan 12, 09:56 PST

Active Directory Domain Controller TATERTOTS is not available

Resolved - This incident has been resolved.
Jan 13, 07:42 PST

Identified - The Active Directory Domain Controller TATERTOTS (132.239.138.133) is currently unreachable and IT support has been notified.
Jan 13, 04:18 PST

Jan 12, 2021

Radius service (VPN/Wireless) outage

Resolved - All problems with the listed radius service (VPN/Wireless) have been resolved.

If you continue to experience problems or have any questions, please contact the ITS Service Desk at servicedesk@ucsd.edu or 858-246-4357.

Thanks again for your patience during the service outage.
Jan 12, 16:27 PST

Investigating - Our engineers are currently investigating possible issues with the following service Radius service (VPN/Wireless).

Impact: VPN, Wireless

These services may be slow or not available at this time. Updates and additional details will be shared here once they become available.

If you do notice any additional outages or impacts, please contact the ITS Service Desk at servicedesk@ucsd.edu or 858-246-4357.

Thank you for your patience.
Jan 12, 13:58 PST

Maintenance: Reload network switch m-ecec-exp-c-3850-24 on Tuesday Jan 12, 2021 at 4 AM

Completed - The scheduled maintenance has been completed.
Jan 12, 04:30 PST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 12, 04:00 PST

Scheduled - ITS-Datacom/Network Monitoring has scheduled the following maintenance:

WHAT: Reload network switch m-ecec-exp-c-3850-24
WHEN: Tuesday Jan 12, 2021 at 4 AM
SCOPE: Reload the switch to upgrade the IOS software code to resolve a software bug issue.
IMPACT: Loss of wired and wireless network connectivity to m-ecec-exp-c-3850-24 for approx 30 minutes.

Please contact ITS Service Desk at (858)246-HELP(4357) or servicedesk@ucsd.edu if you have any questions or concerns.
Jan 7, 14:19 PST

Jan 11, 2021

Voice and data networking outage

Resolved - All problems with the campuswide voice and data networking have been resolved.

Users may need to disconnect/reconnect to the VPN to re-establish the connection.

If you continue to experience problems or have any questions, please contact the ITS Service Desk at servicedesk@ucsd.edu or 858-246-4357.

Thanks again for your patience during the service outage.
Jan 11, 14:26 PST

Update - Our engineers are continuing to investigating possible issues with campuswide voice and data networking.

These services may be slow or not available at this time. This may also affect logins to some UCSD services. Updates and additional details will be shared here once they become available.

If you do notice any additional outages or impacts, please contact the ITS Service Desk at servicedesk@ucsd.edu or 858-246-4357.

Thank you for your patience.
Jan 11, 14:06 PST

Update - We are continuing to investigate this issue.
Jan 11, 13:11 PST

Update - A partial power outage has impacted campus voice and data services. Though services in some areas are back up, others are not or may be intermittent. Campus is investigating and working on resolving the power outage as quickly as possible.

Thank you for your patience.
Jan 11, 13:08 PST

Investigating - Our engineers are currently investigating possible issues with campuswide voice and data networking.

These services may be slow or not available at this time. Updates and additional details will be shared here once they become available.

If you do notice any additional outages or impacts, please contact the ITS Service Desk at servicedesk@ucsd.edu or 858-246-4357.

Thank you for your patience.
Jan 11, 12:02 PST

Jan 10, 2021

No incidents reported.

Jan 9, 2021

No incidents reported.

Jan 8, 2021

Maintenance: Troubleshoot errors on fiber links between SDSC-CoLo-7710-router7 and M-Core

Completed - The scheduled maintenance has been completed.
Jan 8, 08:00 PST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 8, 06:00 PST

Scheduled - Datacom has scheduled the following emergency maintenance window:

WHAT: Troubleshoot errors on fiber links between SDSC-CoLo-7710-router7 and M-Core
WHEN: Friday 1/8
START TIME: 6:00AM
END TIME: 8:00AM
SCOPE: Bring down interfaces ET8/2, ET7/1, ET7/2 connecting to M Core and check fiber and optics.
IMPACT: No impact is expected as these interfaces are part of an ether-channel group and we will bring one interface down at a time. Traffic will continue on the other 3 ports as normal.
Jan 7, 13:30 PST

Jan 7, 2021

Brennan Hall wireless network outage

Resolved - The issue affecting the network in Brennan Hall in Warren College has been resolved. For further assistance please contact the Service Desk at (858)246-HELP(4357) or via email at servicedesk@ucsd.edu. We thank you for your patience.
Jan 7, 15:14 PST

Update - We are continuing to monitor for any further issues.
Jan 7, 11:02 PST

Monitoring - The power source has been temporarily replaced and network engineers are monitoring.
Jan 7, 10:37 PST

Investigating - We are currently experiencing a wireless network outage. A power supply is down impacting a number of Access Points at Brennan Hall in Warren College. We will provide additional updates as they become available.
Jan 7, 10:29 PST

TritonLink and Blink Applications

Resolved - All problems with MyTritonLink and Blink have been resolved.

If you continue to experience problems or have any questions, please contact the ITS Service Desk at servicedesk@ucsd.edu or 858-246-4357.
Jan 7, 14:20 PST

Investigating - There is an intermittent problem with MyTritonlink and Blink applications. We are researching the problem.
Jan 7, 13:43 PST

Reload rsnt-wrrn-brennen-2106-3650-48 network switch

Completed - The scheduled maintenance has been completed.
Jan 7, 04:20 PST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 7, 04:00 PST

Scheduled - ITS Datacom/Network Monitoring Team has scheduled the following network maintenance.
>
WHAT: Reload rsnt-wrrn-brennen-2106-3650-48 network switch
WHEN: Thursday, Jan. 7th at 4:00 AM
SCOPE: Reload switch to resolve software bug issue
IMPACT: Loss of wired and wireless network connectivity to devices connected to rsnt-wrrn-brennen-2106-3650-48 for a duration of 15 to 20 minutes.
Jan 4, 10:21 PST

Jan 6, 2021

No incidents reported.

Jan 5, 2021

Symptom and Exposure Screening Tool

Resolved - This incident has been resolved.
Jan 5, 19:56 PST

Monitoring - The problem was reported to the vendor (Qualtrics) and the Symptom Screening Tool now appears to be working. If you were having problems reaching the site, try opening a new browser window to clear any cache, then try connecting again. If you are continuing to experience problems reaching the Screening Tool, or if you notice any additional outages or issues, please contact the ITS Service Desk at servicedesk@ucsd.edu or 858-246-4357.
Jan 5, 19:33 PST

Investigating - We are currently investigating possible issues with the following service:

*Symptom and Exposure Screening Tool

The tool may be slow or not available at this time. Updates and additional details will be shared here once they become available.

If you do notice any additional outages or impacts, please contact the ITS Service Desk at servicedesk@ucsd.edu or 858-246-4357.

Thank you for your patience.
Jan 5, 18:26 PST

Jan 4, 2021

No incidents reported.

Jan 3, 2021

No incidents reported.

Jan 2, 2021

No incidents reported.

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