ITS Network & Systems Status

Booking Error

Update - We are continuing to monitor Booking to ensure our services have been restored. Please keep trying to Book. If you notice any additional issues or impact, please contact the ITS Service desk at https://support.ucsd.edu, support@ucsd.edu or at (858) 246-4357.
Aug 06, 2026 - 11:03 PDT

Monitoring - ITS has seen a decrease in errors occurring when trying to Book through TSS right now. Please keep trying to Book. We are currently monitoring the situation to ensure our services have been restored. If you notice any additional issues or impact, please contact the ITS Service desk at https://support.ucsd.edu, support@ucsd.edu or at (858) 246-4357.
Aug 04, 2026 - 10:35 PDT

Investigating - ITS has noticed problems with Booking within TSS. We are investigating issues with Booking and will provide further updates.

Thank you for your patience as our team works to restore functionality for these services. Updates and additional details will be shared here as they become available.

If you notice any additional issues or impact, please contact the ITS Service desk at https://support.ucsd.edu, support@ucsd.edu or at (858) 246-4357.
Aug 04, 2026 - 10:17 PDT

Triton Enrollment Authorization (TEA) System Known Issues

Update - We're still monitoring Triton Enrollment Authorization (TEA).

For information on TSS limitations and known issues, please see TSS Current Limitations & Known Issues. If you notice any additional issues or impact, please contact the ITS Service desk at https://support.ucsd.edu, support@ucsd.edu or at (858) 246-4357.
Aug 06, 2026 - 10:58 PDT

Monitoring - For information on TSS limitations and known issues, please see TSS Current Limitations & Known Issues. If you notice any additional issues or impact, please contact the ITS Service desk at https://support.ucsd.edu, support@ucsd.edu or at (858) 246-4357.

We deeply apologize for any inconvenience this may cause, and will update this page with additional details as they become available.
Jul 29, 2026 - 12:40 PDT

Investigating - For information on TSS limitations and known issues, please see TSS Current Limitations & Known Issues. If you notice any additional issues or impact, please contact the ITS Service desk at https://support.ucsd.edu, support@ucsd.edu or at (858) 246-4357.

We deeply apologize for any inconvenience this may cause, and will update this page with additional details as they become available.
Jul 29, 2026 - 12:38 PDT

Find a Student

Update - We're still investigating how to resolve the issues impacting Find A Student - thank you for your patience! If you notice any additional issues or impact, please contact the ITS Service desk at https://support.ucsd.edu, support@ucsd.edu or at (858) 246-4357.
Aug 06, 2026 - 10:55 PDT

Investigating - ITS is continuing to investigate the cause of issues with Find a Student. Thank you for your continued patience as our team works to restore these services as quickly as possible. Updates and additional details will be shared here as they become available. If you notice any additional issues or impact, please contact the ITS Service desk at https://support.ucsd.edu, support@ucsd.edu or at (858) 246-4357.
Jul 27, 2026 - 09:56 PDT

Monitoring - ITS has implemented a fix for the issues with Find a Student. We are currently monitoring the situation to ensure our services have been restored. If you notice any additional issues or impact, please contact the ITS Service desk at https://support.ucsd.edu, support@ucsd.edu or at (858) 246-4357.
Jul 27, 2026 - 09:43 PDT

TSS Current Limitations & Known Issues

Monitoring - For additional information on TSS limitations and known issues, please see TSS Current Limitations & Known Issues. If you notice any additional issues or impact, please contact the ITS Service desk at https://support.ucsd.edu, support@ucsd.edu or at (858) 246-4357.
Jul 29, 2026 - 10:37 PDT

TSS Daily Maintenance

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 26, 2026 - 09:30 PDT

Scheduled - Beginning Tuesday, July 28, 2026, the Triton Student System (TSS) will be unavailable nightly from 11:00pm to 7:00am Pacific time for planned maintenance to ensure peak performance.
Jul 26, 2026 09:30 - Dec 25, 2026 10:30 PST

About This Site

Report a Problem: If you can't find a listing for a current issue, contact the ITS Service Desk - (858) 246-4357

Academic Services Operational

Business Services Operational

Network Operational

Communication and Collaboration Operational

Email Operational

Phones and Voicemail Operational

SSO Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Scheduled Maintenance

Network Maintenance: Reload distribution switches rsnt-wrrn-cmplx-9500-dist, rsnt-wrrn-brennen-9500-dist, rsnt-wrrn-douglas-9500-dist, and rsnt-wrrn-black-9500-dist on Tuesday Aug 18, 2026 between 3 AM and 5:30 AM Aug `18`, `2026` `03:00`-`05:30` PDT

Datacom/Netmon has scheduled the following network maintenance

What: reload the following distribution switches:
rsnt-wrrn-cmplx-9500-dist
rsnt-wrrn-brennen-9500-dist
rsnt-wrrn-douglas-9500-dist
rsnt-wrrn-black-9500-dist

When: Tuesday, Aug 18, 2026 between 3 AM and 5:30 AM
Scope: reload each switch to upgrade it to the current standard code.
Impact: Loss of wired and wireless network connectivity for approx. 30 minutes for each switch and the switches connecting to them.
Posted on Aug 13, 2026 - 12:39 PDT

SDSC Network Maintenance - Core Network Device Software Sep `8`, `2026` `18:00`-`22:00` PDT

This message is to alert you that the SDSC Enterprise Network Services team has scheduled the following network maintenance:

Start: 18:00 PDT, Tuesday 09/08/2026
End: 22:00 PDT, Tuesday 09/08/2026

SDSC engineers will be upgrading the software on our Core Network Devices. This will impact the entire COLO. Intermittent outages are to be expected throughout the maintenance window while we upgrade the devices. We will be utilizing redundant paths to hopefully keep any outage to a minimum.

Updates can be found at the SDSC Status Page at: status.sdsc.edu

For any questions to this maintenance please reach out to ens@sdsc.edu
Posted on Aug 12, 2026 - 12:46 PDT

Migration of Cisco Identity Services Engine hosts from VMware to Hyper V Mar `5`, `2027` `00:00` - Jun `10`, `2027` `01:00` PDT

From Friday, March 5 through Thursday, March 31, Cisco Identity Services Engine virtual hosts will be migrated from VMware to the Hyper V virtualization platform. The migration will be completed in phases by moving one ISE node at a time to maintain stability and service availability across the deployment. Each node will be temporarily removed from the F5 load balancing pool, migrated to Hyper V, validated for proper operation and database synchronization, and then returned to service before proceeding to the next node. The remaining ISE nodes and secondary datacenter will remain active during the process, allowing authentication services to continue operating while the migration is completed. The change aligns the environment with the current Hyper V infrastructure while maintaining operational continuity for the ISE platform.
Posted on Aug 10, 2026 - 08:21 PDT

Past Incidents

Aug `15`, `2026`

No incidents reported today.

Aug `14`, `2026`

Phone Lines Down Campuswide

Resolved - This incident has been resolved.
Aug 14, 16:31 PDT

Monitoring - ITS has implemented a fix for the issues with the phones lines. We are currently monitoring the situation to ensure our services have been restored. If you notice any additional issues or impact, please contact the ITS Service desk at https://support.ucsd.edu, support@ucsd.edu or at (858) 246-4357.
Aug 14, 15:34 PDT

Investigating - ITS has identified an issue with phone lines throughout campus. We are investigating the cause of the issue, and will provide further updates.

Thank you for your patience as our team works to restore functionality for these services. Updates and additional details will be shared here as they become available.

If you notice any additional issues or impact, please contact the ITS Service desk at https://support.ucsd.edu, support@ucsd.edu or at (858) 246-4357.
Aug 14, 15:20 PDT

DES Shopping Cart (Enrollment) Offline

Resolved - This incident has been resolved.
Aug 14, 16:30 PDT

Monitoring - ITS has implemented a fix for the issues with DES Enrollment. We are currently monitoring the situation to ensure our services have been restored. If you notice any additional issues or impact, please contact the ITS Service desk at https://support.ucsd.edu, support@ucsd.edu or at (858) 246-4357.
Aug 14, 15:35 PDT

Investigating - ITS has noticed problems with DES Enrollment. Students are still able to login to claim their accounts. We are investigating issues and will provide further updates.

Thank you for your patience as our team works to restore functionality for these services. Updates and additional details will be shared here as they become available.

If you notice any additional issues or impact, please contact the ITS Service desk at https://support.ucsd.edu, support@ucsd.edu or at (858) 246-4357.
Aug 12, 10:12 PDT

Aug `13`, `2026`

Standard Monthly Patches for Application Platforms

Completed - The scheduled maintenance has been completed.
Aug 13, 06:00 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 12, 18:00 PDT

Scheduled - Monthly scheduled maintenance is occurring, and some services may be slow or unresponsive.
Aug 11, 19:43 PDT

Network Maintenance: reload distribution switch rsnt-wrrn-goldberg-9500-dist on Thursday, Aug 13, 2026 between 3 AM and 5:30 AM

Completed - The scheduled maintenance has been completed.
Aug 13, 05:30 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 13, 03:00 PDT

Scheduled - Datacom/Netmon has scheduled the following network maintenance:

What: reload distribution switch rsnt-wrrn-goldberg-9500-dist
When: Thursday, Aug 13, 2026 between 3 AM and 5:30 AM
Scope: reload the switch to upgrade it from an outdated IOS software code to the current standard code.
Impact: loss of wired and wireless network connection to distribution switch rsnt-wrrn-goldberg-9500-dist and the switches that connect to it for approx 30 minutes.
Below are the switches that connect to distribution switch rsnt-wrrn-goldberg-9500-dist:

Name: rsnt-wrrn-goldberg-4207-9300-stk

Name: rsnt-wrrn-cmplx-9500-dist

Name: rsnt-wrrn-goldberg-4213-9300-24

Name: rsnt-wrrn-goldberg-4110-9300-24

Name: rsnt-wrrn-goldberg-4204-9300-24

Name: rsnt-wrrn-goldberg-4206-9300-24

Name: rsnt-wrrn-goldberg-4105-9300-24

Name: rsnt-wrrn-goldberg-4203-9300-24.ucsd.edu

Name: rsnt-wrrn-goldberg-4111-9300-24.ucsd.edu

Name: rsnt-wrrn-goldberg-4302-9300-24.ucsd.edu

Name: rsnt-wrrn-goldberg-4212-9300-24.ucsd.edu

Name: rsnt-wrrn-goldberg-4109-9300-24.ucsd.edu

Name: rsnt-wrrn-goldberg-4108-9300-24.ucsd.edu
Aug 11, 13:32 PDT

Aug `12`, `2026`

TracCloud is down

Resolved - This incident has been resolved.
Aug 12, 15:58 PDT

Monitoring - ITS has confirmed that TracCloud is back up. We are currently monitoring the situation to ensure our services have been restored. If you notice any additional issues or impact, please contact the ITS Service desk at https://support.ucsd.edu, support@ucsd.edu or at (858) 246-4357.
Aug 12, 13:01 PDT

Investigating - ITS has noticed problems with TracCloud. We are investigating issues with TracCloud and will provide further updates.

Thank you for your patience as our team works to restore functionality for these services. Updates and additional details will be shared here as they become available.

If you notice any additional issues or impact, please contact the ITS Service desk at https://support.ucsd.edu, support@ucsd.edu or at (858) 246-4357.
Aug 12, 10:14 PDT

Network Maintenance: reload network distribution switch n-mesa-e-porton-9500-dist on Wednesday, Aug 12, 2026 between 3 AM and 5:30 AM

Completed - The scheduled maintenance has been completed.
Aug 12, 05:30 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 12, 03:00 PDT

Scheduled - Datacom/Netmon have scheduled the following network maintenance:

What: reload network distribution switch n-mesa-e-porton-9500-dist
When: Wednesday, Aug 12, 2026 between 3 AM and 5:30 AM
Scope: reload the switch to upgrade the IOS code to standard code to resolve error conditions occurring on the switch
Impact: loss of wired and wireless connections to distribution switch n-mesa-e-porton-9500-dist and connecting edge switches for approx 30 minutes.
The distribution switch is located at Mesa East

Below are the connecting edge switches that will be down during the reload/upgrade:
n-mesa-e-porton-1-1-9200L-24

n-mesa-e-porton-10-1-3560cx-8

n-mesa-e-porton-12-1-9200-24

n-mesa-e-porton-6-1-3560cx-8

n-mesa-e-porton-4-1-3560cx-8

n-mesa-e-porton-8-1-3560cx-8
Aug 8, 09:58 PDT

Aug `11`, `2026`

Network Maintenance: reload and upgrade network switch a-otterson-1-2-c9300-stk on Tuesday, Aug 11, 2026 between 3 AM and 5:30 AM

Completed - The scheduled maintenance has been completed.
Aug 11, 05:30 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 11, 03:00 PDT

Scheduled - Datacom/Netmon have scheduled the following network maintenance:

What: reload network switch a-otterson-1-2-c9300-stk
When: Tuesday, Aug 11, 2026 between 3 AM and 5:30 AM
Scope: reload the switch to upgrade the IOS code to the standard code to resolve an error condition occurring on the switch.
Impact: loss of wired and wireless network connectivity to network switch a-otterson-1-2-c9300-stk for approx 30 minutes.
The switch is located at Otterson Hall TR1.2.
Aug 8, 11:53 PDT

Aug `10`, `2026`

VAC Access Issues for Incoming Students

Resolved - This incident has been resolved.
Aug 10, 21:32 PDT

Monitoring - ITS has implemented a fix for the issues with VAC access for incoming students. We are currently monitoring the situation to ensure our services have been restored. If you notice any additional issues or impact, please contact the ITS Service desk at https://support.ucsd.edu, support@ucsd.edu or at (858) 246-4357.
Aug 10, 18:27 PDT

Update - ITS is continuing to investigate the cause of issues with VAC access for incoming students. Thank you for your continued patience as our team works to restore these services as quickly as possible. Updates and additional details will be shared here as they become available. If you notice any additional issues or impact, please contact the ITS Service desk at https://support.ucsd.edu, support@ucsd.edu or at (858) 246-4357.
Aug 10, 16:55 PDT

Investigating - ITS has noticed problems with VAC access for incoming students. We are investigating this issue and will provide further updates.

Thank you for your patience as our team works to restore functionality for these services. Updates and additional details will be shared here as they become available.

If you notice any additional issues or impact, please contact the ITS Service desk at https://support.ucsd.edu, support@ucsd.edu or at (858) 246-4357.
Aug 10, 10:07 PDT

Phone Lines Down

Resolved - This incident has been resolved.
Aug 10, 21:31 PDT

Monitoring - ITS has implemented a fix for the issues with the phone lines. We are currently monitoring the situation to ensure our services have been restored. If you notice any additional issues or impact, please contact the ITS Service desk at https://support.ucsd.edu, support@ucsd.edu or at (858) 246-4357.
Aug 10, 12:23 PDT

Update - ITS is continuing to investigate the cause of issues with the phone lines of various buildings. Some areas include the Shiley Eye Institute, Moores Cancer Center, and Urey Hall.

Thank you for your continued patience as our team works to restore these services as quickly as possible. Updates and additional details will be shared here as they become available. If you notice any additional issues or impact, please contact the ITS Service desk at https://support.ucsd.edu, support@ucsd.edu or at (858) 246-4357.
Aug 10, 11:13 PDT

Investigating - ITS has noticed problems with phone lines at Shiley Eye Institute. We are investigating issues and will provide further updates.

Thank you for your patience as our team works to restore functionality for these services. Updates and additional details will be shared here as they become available.

If you notice any additional issues or impact, please contact the ITS Service desk at https://support.ucsd.edu, support@ucsd.edu or at (858) 246-4357.
Aug 10, 11:03 PDT

Maintenance: Financial Aid Systems Maintainance

Completed - The scheduled maintenance has been completed.
Aug 10, 10:00 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 7, 12:00 PDT

Scheduled - ITS has scheduled the following maintenance:

When: Friday, August 7 at 12:00 p.m. PT to Monday, August 10 at 10:00 a.m. PT

Message: Due to system maintenance the FinancialAid web applications will not be available from Friday, August 7 at 12:00 p.m. PT to Monday, August 10 at 10:00 a.m. PT.

Please contact ITS Service Desk at (858)246-HELP(4357) or servicedesk@ucsd.edu if you have any questions or concerns.
Aug 5, 11:01 PDT

Aug `9`, `2026`

Maintenance: Scheduled Updates for Staff Portal Applications including VAC (Virtual Advising System), & (OSD)

Completed - Maintenance window has been extended to Sunday 8/9/26 (4PM).
Aug 9, 16:00 PDT

Update - Maintenance window has been extended to Sunday 8/9/26 (4PM).
Aug 8, 17:24 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 7, 16:30 PDT

Scheduled - ITS has scheduled the following maintenance:

When: Friday, August 7 at 4:30 p.m. PT to Saturday, August 8 at 6:00 p.m. PT

Message:
Starting on Friday, August 7 at 4:30 p.m. PT and concluding on Saturday, August 8 at 6:00 p.m. PT, Staff Portal Applications including VAC (Virtual Advising System) will undergo a series of updates for TSS remediation. During this timeframe applications will be unavailable. Student facing web applications will indicate that they are undergoing maintenance.

Please contact ITS Service Desk at (858)246-HELP(4357) or servicedesk@ucsd.edu if you have any questions or concerns.
Aug 5, 10:59 PDT

Scheduled Updates for Staff Portal Applications including VAC (Virtual Advising System), & (OSD)

Completed - Maintenance on the Staff Portal and VAC is complete. These systems are now using TSNs as their primary identifiers and all of the integrations previously sourcing data from the DW have been now been updated to retrieved data from TSS.

The Apps are now available for students and staff.
Aug 9, 15:08 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 8, 18:50 PDT

Scheduled - ITS has scheduled the following maintenance:

When: Friday, August 7 at 4:30 p.m. PT to Sunday, August 9 at 4:00 p.m. PT

Starting on Friday, August 7 at 4:30 p.m. PT and concluding on Sunday, August 9 at 4:00 p.m. PT, Staff Portal Applications including VAC (Virtual Advising System) will undergo a series of updates for TSS remediation. During this time frame applications will be unavailable. Student facing web applications will indicate that they are undergoing maintenance.

Please contact ITS Service Desk at (858)246-HELP(4357) or servicedesk@ucsd.edu if you have any questions or concerns.
Aug 8, 18:49 PDT

Aug `8`, `2026`

Aug `7`, `2026`

Aug `6`, `2026`

TSS Production Environment

Resolved - TSS maintenance has been completed. Thank you for your patience as we worked to restore service. If you notice any additional issues or impact, please contact the ITS Service desk at https://support.ucsd.edu, support@ucsd.edu or at (858) 246-4357.
Aug 6, 11:00 PDT

Monitoring - TSS maintenance has been completed. We are currently monitoring the situation to ensure our services have been restored. If you notice any additional issues or impact, please contact the ITS Service desk at https://support.ucsd.edu, support@ucsd.edu or at (858) 246-4357.
Jul 30, 11:22 PDT

Update - We are continuing to work on a fix for this issue.
Jul 30, 08:58 PDT

Update - TSS maintenance is taking longer than expected. If you have a booking window that starts today, you will receive communications from the university notifying you as soon as the platform is available.

We sincerely apologize for the inconvenience. If you notice any additional issues or impact, please contact the ITS Service desk at https://support.ucsd.edu, support@ucsd.edu or at (858) 246-4357.
Jul 30, 08:52 PDT

Update - Maintenance is taking a little longer than expected. We are now expecting the work to be done by 9:30 am. Thank you for your patience!
Jul 30, 08:24 PDT

Identified - TSS will be offline for emergency maintenance. Service is expected to be restored by around 8:20AM.

If you notice any additional issues or impact, please contact the ITS Service desk at https://support.ucsd.edu, support@ucsd.edu or at (858) 246-4357.
Jul 30, 07:53 PDT

Account Claim down

Resolved - We beleive the issues affecting Account Claim have been resolved. Thank you for your patience as we worked to restore service. If you notice any additional issues or impact, please contact the ITS Service desk at https://support.ucsd.edu, support@ucsd.edu or at (858) 246-4357.
Aug 6, 10:59 PDT

Monitoring - ITS has implemented a fix for the issues with Account Claim. We are currently monitoring the situation to ensure our services have been restored. If you notice any additional issues or impact, please contact the ITS Service desk at https://support.ucsd.edu, support@ucsd.edu or at (858) 246-4357.
Aug 5, 18:16 PDT

Investigating - Account Claim is currently taken down for maintenance.

Thank you for your patience as our team works to restore functionality for these services. Updates and additional details will be shared here as they become available.

If you notice any additional issues or impact, please contact the ITS Service desk at https://support.ucsd.edu, support@ucsd.edu or at (858) 246-4357.
Aug 5, 11:31 PDT

Courseleaf Error

Resolved - ITS has confirmed that the issues affecting Courseleaf have been resolved. Thank you for your patience as we worked to restore service. If you notice any additional issues or impact, please contact the ITS Service desk at https://support.ucsd.edu, support@ucsd.edu or at (858) 246-4357.
Aug 6, 08:44 PDT

Investigating - ITS has noticed problems with Courseleaf. We are investigating the issue and will provide further updates.

Thank you for your patience as our team works to restore functionality for these services. Updates and additional details will be shared here as they become available.

If you notice any additional issues or impact, please contact the ITS Service desk at https://support.ucsd.edu, support@ucsd.edu or at (858) 246-4357.
Aug 5, 11:32 PDT

Network Maintenance--s-ssc-4-1-c9300-stk

Completed - The scheduled maintenance has been completed.
Aug 6, 07:30 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 6, 07:00 PDT

Scheduled - Installation and Repair Team will power off-on network switch s-ssc-4-1-c9300-stk to correct hardware issue
Aug 4, 13:07 PDT

Aug `5`, `2026`

Network Maintenance: reload and upgrade network switch m-urey-anx-2-1-9300-stk on Wednesday, Aug 5, 2026 between 3 AM and 5:30 AM

Completed - The scheduled maintenance has been completed.
Aug 5, 05:30 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 5, 03:00 PDT

Scheduled - Datacom/Netmon have scheduled the following network maintenance:

What: reload network switch m-urey-anx-2-1-9300-stk
When: Wednesday, Aug 5, 2026 between 3 AM and 5:30 AM
Scope: reload the switch to upgrade it to the standard IOS code to correct an error condition occurring on the switch
Impact: loss of wired and wireless network connectivity to network switch m-urey-anx-2-1-9300-stk for approx 30 minutes
The switch is located at Urey Annex 2.1 2nd Floor
Aug 1, 10:43 PDT

Aug `4`, `2026`

Webreg Service Degradation

Resolved - This incident has been resolved.
Aug 4, 17:04 PDT

Monitoring - ITS has implemented a fix for the issues with Webreg. We are currently monitoring the situation to ensure our services have been restored. If you notice any additional issues or impact, please contact the ITS Service desk at https://support.ucsd.edu, support@ucsd.edu or at (858) 246-4357.
Aug 4, 15:02 PDT

Investigating - ITS is currently investigating issues with Webreg . Students are receiving an error message in Webreg when trying to add/drop classes for Summer Session. Engineers are looking into the issue and working to resolution.

Thank you for your patience as our team works to restore functionality for these services. Updates and additional details will be shared here as they become available.

If you notice any additional issues or impact, please contact the ITS Service desk at https://support.ucsd.edu, support@ucsd.edu or at (858) 246-4357.
Aug 4, 12:58 PDT

Aug `3`, `2026`

Financial Aid Portal Offline

Resolved - This incident has been resolved.
Aug 3, 17:02 PDT

Monitoring - ITS has implemented a fix for the issues with Financial Aid Portal. We are currently monitoring the situation to ensure our services have been restored. If you notice any additional issues or impact, please contact the ITS Service desk at https://support.ucsd.edu, support@ucsd.edu or at (858) 246-4357.
Aug 3, 13:17 PDT

Update - ITS is further investigating more issues.

Here is an updated list of the issues:
Financial Aid Portal
ProSam
Summer-SSO
USAS (Account Claims tool)

Thank you for your continued patience as our team works to restore these services as quickly as possible. Updates and additional details will be shared here as they become available.

If you notice any additional issues or impact, please contact the ITS Service desk at https://support.ucsd.edu, support@ucsd.edu or at (858) 246-4357.
Aug 3, 10:43 PDT

Investigating - ITS is investigating issues with the Financial Aid Portal. The Financial Aid Portal and ProSAM are offline until further notice. Engineers are working to bring services back online. Thank you for your continued patience as our team works to restore these services as quickly as possible. Updates and additional details will be shared here as they become available. If you notice any additional issues or impact, please contact the ITS Service desk at https://support.ucsd.edu, support@ucsd.edu or at (858) 246-4357.
Aug 3, 10:20 PDT

Aug `2`, `2026`

Financial Aid Systems Maintenance

Completed - The scheduled maintenance has been completed.
Aug 2, 20:07 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 2, 15:07 PDT

Scheduled - Scheduled - What: Financial Aid Systems Maintenance
When: Saturday, August 1 at 7:00 a.m. PT to Sunday to August 2 at 8:00 p.m. PT
Message: Due to system maintenance FinancialAid will not be available from Saturday, August 1 at 7:00 a.m. PT to Sunday, August 2 at 8:00 p.m. PT.
Aug 2, 15:06 PDT

Finacial Aid

Completed - The scheduled maintenance has been completed.
Aug 2, 08:00 PDT

Update - In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 01, 2026 - 07:00 PDT
Scheduled - What: Financial Aid Systems Maintenance
When: Saturday, August 1 at 7:00 a.m. PT to Sunday, August 2 at 8:00 a.m. PT
Message: Due to system maintenance FinancialAid will not be available from Saturday, August 1 at 7:00 a.m. PT to Sunday, August 2 at 8:00 a.m. PT.
If you notice any additional issues or impact, please contact the ITS Service desk at https://support.ucsd.edu, support@ucsd.edu or at (858) 246-4357.
Aug 1, 2026 07:00 - Aug 2, 2026 18:00 PDT
Aug 1, 10:48 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 1, 07:00 PDT

Scheduled - What: Financial Aid Systems Maintainance
When: Saturday, August 1 at 7:00 a.m. PT to Sunday, August 2 at 8:00 a.m. PT

Message: Due to system maintenance FinancialAid will not be available from Saturday, August 1 at 7:00 a.m. PT to Sunday, August 2 at 8:00 a.m. PT.
If you notice any additional issues or impact, please contact the ITS Service desk at https://support.ucsd.edu, support@ucsd.edu or at (858) 246-4357.
Jul 31, 07:26 PDT

Aug `1`, `2026`

Upgrade AGG2-SWV-9600 campus router software

Completed - The scheduled maintenance has been completed.
Aug 1, 01:00 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 31, 23:00 PDT

Scheduled - From Friday, July 31 at 11:00 p.m. to Saturday, August 1 at 1:00 a.m., ITS will be upgrading the AGG2-SWV-9600 campus router software from version 17.12.4 to version 17.18.3 to resolve a memory-leak bug.

This will result in loss of network connectivity at the following locations for up to thirty minutes during the two-hour maintenance window:

Node B
Book Store, Canyon View, Canyon Vista, Chancellor Complex, CMRR( Center for Magnetic Recording Research), DIB (Design and Innovation Building), Foodworx, Geisel Library, Gilman Parking, HDH Sixth Laundry, Literature Building, Music Center, North Campus Facilities Substation, Pepper Canyon Hall, Price Center, Price Center Expansion, Visual Arts, Warren Student Activity Center , Warren lecture Hall, Warren Black FM, Warren Brennen FM, Warren Douglas FM, Warren Goldberg FM, Music Center, Matthews(non-ResNet), Bldg 409, Bldg 965, HDSI

Node S
Career Services, Center Hall, Student Services Complex, Student Health, Triton Bldg D

Node G
La Jolla Pro

Node XG
8980 Via La Jolla

Engineering
Bioengineering, CalIT(Atkinson Hall), EBU1(Jacobs School of Engineering), SERF, SMEB, EBU2, EBU3(Computer Science and Engineering), SMEB

SIO
T16, T25, T29,T30, T31, Tuna Commission, Coast Apts, EMRF, SIO substation, Birch, MSDS Service Yard, IGPP, Ritter Hall, Eckert, Scholander, OAR, Vaughan Hall, Hydro Lab, Spiess, Center for Coastal Studies, DSDW, Admin building, Sverdrup, Isaacs Hall, Nierenberg, MESOM, SSF, Pier Pump, Hubbs Hall, Sumner, MSDS, Seaweed Canyon, Ring Tank, MCTF, sio-colo-a3-n9k-48
SIO-Colo-9336CpodA-9336CpodB

SDSC
East, Central, and West campus switches

HS
HS-Proxy-2
HS-Proxy-2-mgmt
HS-Proxy4
HS-Proxy4-mgmt

Other:
Elliot Field
3333 North Torrey Pines
Holiday Ct
NMF MARFAC
VA-Research-9500
Jul 29, 12:50 PDT

About This Site

Scheduled Maintenance

Network Maintenance: Reload distribution switches rsnt-wrrn-cmplx-9500-dist, rsnt-wrrn-brennen-9500-dist, rsnt-wrrn-douglas-9500-dist, and rsnt-wrrn-black-9500-dist on Tuesday Aug 18, 2026 between 3 AM and 5:30 AM Aug 18, 2026 03:00-05:30 PDT

SDSC Network Maintenance - Core Network Device Software Sep 8, 2026 18:00-22:00 PDT

Migration of Cisco Identity Services Engine hosts from VMware to Hyper V Mar 5, 2027 00:00 - Jun 10, 2027 01:00 PDT

Past Incidents

Aug 15, 2026

Aug 14, 2026

Aug 13, 2026

Aug 12, 2026

Aug 11, 2026

Aug 10, 2026

Aug 9, 2026

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Aug 2, 2026

Aug 1, 2026