Update - We are continuing to investigate this issue.
Oct 23, 11:54 PDT
Investigating - The Campus Staff Performance Appraisal (spa.ucsd.edu) is currently offline for emergency maintenance. It will likely be offline through early next week. Questions regarding status can be directed to perf-appraisal@ucsd.edu [mailto:perf-appraisal@ucsd.edu].
Oct 23, 11:50 PDT

About This Site

Report a Problem: If you can't find a listing for a current issue, contact the ITS Service Desk - (858) 246-4357

Academic Services ? Operational
Business Services ? Operational
Network ? Operational
Communication and Collaboration ? Operational
Email ? Operational
Phones and Voicemail ? Operational
SSO ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
DUO Service Oct 27, 07:00-07:30 PDT
DUO service may be down for 3-5 minutes during the planned maintenance window of 7am -7:30am on Tuesday, October 27th while we perform a software update. Thank you for your patience during this brief disruption of service.
Posted on Oct 21, 13:52 PDT
UPS maintenance Node M, B and J Oct 27, 07:30-16:30 PDT
Schneider Electric will perform annual maintenance on the UPS's at Nodes M, B and J on October 27th, 28th and 29th.

Normal power to the equipment in the node rooms will not be interrupted and equipment will not be affected by this work.

Any questions please contact Joy Gacuya at jgacuya@ucsd.edu, 5853619148.
Posted on Oct 22, 09:47 PDT
Past Incidents
Oct 25, 2020

No incidents reported today.

Oct 24, 2020

No incidents reported.

Oct 23, 2020

Unresolved incident: Outage for Campus Staff Performance Appraisal (SPA).

Oct 22, 2020
Completed - The scheduled maintenance has been completed.
Oct 22, 22:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 22, 21:00 PDT
Scheduled - ITS has scheduled the following maintenance: Hana PROD will be down for 60 minutes

START: [21:00 10/22/2020]
STOP: [22:00 10/22/2020]

IMPACT: For data integration developers – this will impact data extractions happening during this time.

For Cognos developers - Hana QA will still be available and, in most cases, does contains production data from the original data sources.

Please ask your users to avoid running reports from 9:00 PM - 10:00 PM PST tonight as reports will either appear blank or display an error.

Please contact ITS Service Desk at (858)246-HELP(4357) or servicedesk@ucsd.edu if you have any questions or concerns.
Oct 22, 15:47 PDT
Resolved - All problems with the "answer security question" option on the Global Password Change Request have been resolved.

If you continue to experience problems or have any questions, please contact the ITS Service Desk at servicedesk@ucsd.edu or 858-246-4357.

Thanks again for your patience during the service outage.
Oct 22, 12:19 PDT
Investigating - We are currently experiencing issues with the "answer security question" option on the Global Password Change Request. It is either slow or not available at this time.

Please check back for updates.
Oct 22, 10:35 PDT
Completed - The scheduled maintenance has been completed.
Oct 22, 04:30 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 22, 04:00 PDT
Scheduled - ITS has scheduled the following maintenance:

WHAT: Reload network switch ebu1-3-4-3850-stk

WHEN: Thursday Oct 22, 2020 at 4 AM

SCOPE: Reload the switch to upgrade the IOS software code to resolve a software bug issue

IMPACT: Loss of wired and wireless network connectivity to network switch ebu1-3-4-3850-stk for approx 30 minutes.

Please contact ITS Service Desk at (858)246-HELP(4357) or servicedesk@ucsd.edu if you have any questions or concerns.
Oct 16, 14:50 PDT
Oct 21, 2020
Completed - The scheduled maintenance has been completed.
Oct 21, 22:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 21, 18:00 PDT
Scheduled - ITS has scheduled the following maintenance:

START: 2020-10-21 18:00:00
STOP: 2020-10-21 22:00:00

IMPACT: No planned interruption of act.ucsd.edu back-end servers, should not impact act.ucsd.edu itself.

Please contact ITS Service Desk at (858)246-HELP(4357) or servicedesk@ucsd.edu if you have any questions or concerns.
Oct 6, 14:27 PDT
Completed - The scheduled maintenance has been completed.
Oct 21, 15:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 21, 05:00 PDT
Scheduled - UCSD Facilities Management has scheduled transformer maintenance/repair for the two distribution transformers that feed the EAST building of SDSC:

START: Oct 21st - 5:00AM

STOP: Oct 21st - 3:00PM

IMPACT: This includes the EAST data center (the smaller facility), but NOT the West. If you have gear in the East facility, you will see multiple drops in utility power throughout the window as we shift load between the two transformers. Both need the same repair, and the loads can be moved, just not without interruption. These drops should be no more than (30) seconds each, and the UPS system will carry your systems through without issue. You will see the drop in the 'B' side of all the racks, so please plan for those alerts if you are monitoring your own systems. Plan for up to three of these drops during the (10) hour window.

Please contact ITS Service Desk at (858)246-HELP(4357) or servicedesk@ucsd.edu if you have any questions or concerns.
Oct 9, 08:51 PDT
Resolved - This incident has been resolved.
Oct 21, 14:18 PDT
Monitoring - Around 7pm tonight, Webreg was temporarily unavailable. If you encounter issues with Webreg, please contact the ITS Service Desk at 858-246-4357/servicedesk@ucsd.edu.
Oct 19, 20:09 PDT
Oct 20, 2020
Completed - The scheduled maintenance has been completed.
Oct 20, 05:30 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 20, 05:00 PDT
Scheduled - ITS has scheduled the following maintenance:

START: Tuesday Oct 20, 2020 at 5 AM
STOP: Tuesday Oct 20, 2020 at 5:30 AM

IMPACT: Loss of wired and wireless network connectivity to network switch ebu1-3-3-3850-stk for approx 30 minutes.

Please contact ITS Service Desk at (858)246-HELP(4357) or servicedesk@ucsd.edu if you have any questions or concerns.
Oct 16, 13:22 PDT
Completed - The scheduled maintenance has been completed.
Oct 20, 05:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 20, 04:30 PDT
Scheduled - WHAT: Reload network switch ebu1-5-2-3850-stk
WHEN: Tuesday Oct 20, 2020 at 4:30 AM
SCOPE: Reload the switch to upgrade the IOS software code to resolve a software bug issue
IMPACT: Loss of wired and wireless network connectivity to network switch ebu1-5-2-3850-stk for approx 30 minutes.
Oct 16, 12:16 PDT
Completed - The scheduled maintenance has been completed.
Oct 20, 04:30 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 20, 04:00 PDT
Scheduled - ITS has scheduled the following maintenance:

START: Tuesday Oct 20, 2020 at 4 AM
STOP: Tuesday Oct 20, 2020 at 4:30 AM

IMPACT: Loss of wired and wireless network connectivity to network switch ebu1-6-2-3850-stk for approx 30 minutes.

Please contact ITS Service Desk at (858)246-HELP(4357) or servicedesk@ucsd.edu if you have any questions or concerns.
Oct 16, 11:42 PDT
Oct 19, 2020
Oct 18, 2020

No incidents reported.

Oct 17, 2020

No incidents reported.

Oct 16, 2020

No incidents reported.

Oct 15, 2020

No incidents reported.

Oct 14, 2020
Resolved - The issue affecting the network has been resolved. For further assistance please contact the Service Desk at (858)246-HELP(4357) or via email at servicedesk@ucsd.edu. We thank you for your patience.
Oct 14, 16:46 PDT
Investigating - We are currently experiencing a ResNet outage affecting multiple locations across campus. Affected buildings may have no connection or slow network performance until the issue has been resolved. We apologize for the inconvenience and are working to resolve it as quickly as possible.
Oct 14, 16:04 PDT
Resolved - The issue affecting the network at Muir Tuolumne has been resolved. For further assistance please contact the Service Desk at (858)246-HELP(4357) or via email at servicedesk@ucsd.edu. We thank you for your patience.
Oct 14, 10:14 PDT
Identified - Several problems have resulted in slow or intermittent connectivity for in some areas of Muir Tuolumne. Most of those problems have been addressed, and a final configuration update will be made tomorrow morning that should resolve the rest of the issues. We apologize for connectivity disruptions this has caused. Our engineers are currently working with the vendor to identify and resolve the problem as quickly as possible.

If you do notice any additional outages or impacts, please contact the ITS Service Desk at servicedesk@ucsd.edu or 858-246-4357. Thank you for your continued patience.”
Oct 13, 10:11 PDT
Resolved - All problems with the issue accessing the K and L drives for BFS have been resolved.

If you continue to experience problems or have any questions, please contact the ITS Service Desk at servicedesk@ucsd.edu or 858-246-4357.

Thanks again for your patience during the service outage.
Oct 14, 09:31 PDT
Identified - We are continuing to investigate this problem. We now know the following:

There currently is an issue accessing the K and L drives for BFS


These services may continue to be slow or not available at this time. Additional updates and additional details will be shared here once they become available.

If you do notice any additional outages or impacts, please contact the ITS Service Desk at servicedesk@ucsd.edu or 858-246-4357.

Thank you for your continued patience.
Oct 14, 08:57 PDT
Oct 13, 2020
Oct 12, 2020
Resolved - This incident has been resolved.
Oct 12, 16:55 PDT
Investigating - Canvas videos in My Media/Media Gallery (Kaltura) may not be accessible at this time. We are working with the vendor on restoring service as quickly as possible. Please visit https://status.kaltura.com for more details on this issue and if you require assistance with specific videos in Canvas, please contact kaltura@ucsd.edu for assistance.
Oct 12, 16:01 PDT
Resolved - All problems with the listed service Web Reg have been resolved.

*Web Reg

If you continue to experience problems or have any questions, please contact the ITS Service Desk at servicedesk@ucsd.edu or 858-246-4357.

Thanks again for your patience during the service outage.
Oct 12, 13:16 PDT
Update - We are continuing to monitor WebReg


These services may continue to be slow or not available at this time. Additional updates and additional details will be shared here once they become available.

If you do notice any additional outages or impacts, please contact the ITS Service Desk at servicedesk@ucsd.edu or 858-246-4357.

Thank you for your continued patience.
Oct 12, 12:57 PDT
Identified - We are continuing to investigate this problem. There is no additional information to share at this time. Updates and additional details will be shared here once they become available.

If you do notice any additional outages or impacts, please contact the ITS Service Desk at servicedesk@ucsd.edu or 858-246-4357.

Thank you for your continued patience.
Oct 12, 11:57 PDT
Investigating - Our engineers are currently investigating possible issues with the following service:

WebReg

Impact: Unable to access WebReg

These services may be slow or not available at this time. Updates and additional details will be shared here once they become available.

If you do notice any additional outages or impacts, please contact the ITS Service Desk at servicedesk@ucsd.edu or 858-246-4357.

Thank you for your patience.
Oct 12, 10:20 PDT
Oct 11, 2020

No incidents reported.