Problems with TritonPay

Incident Report for ITS Network & Systems

Resolved

ITS has confirmed that the issues affecting TritonPay have been resolved. Thank you for your patience as we worked to restore service. If you notice any additional issues or impact, please contact the ITS Service desk at https://support.ucsd.edu, support@ucsd.edu or at (858) 246-4357.
Posted Sep 05, 2024 - 16:58 PDT

Monitoring

ITS has implemented a fix for the issues with TritonPay. There may still be an intermittent issue when viewing your Billing Statement. If you encounter such issue, please retry in a couple of minutes. We are otherwise currently monitoring the situation to ensure our services have been restored.

If you notice any additional issues or impact, please contact the ITS Service desk at https://support.ucsd.edu, support@ucsd.edu or at (858) 246-4357.
Posted Sep 05, 2024 - 16:13 PDT

Investigating

ITS is continuing to investigate the cause of issues with TritonPay application. Thank you for your continued patience as our team works to restore these services as quickly as possible. Updates and additional details will be shared here as they become available. If you notice any additional issues or impact, please contact the ITS Service desk at https://support.ucsd.edu, support@ucsd.edu or at (858) 246-4357.
Posted Sep 05, 2024 - 12:21 PDT
This incident affected: Business Services.