Not able to send emails to UCSD Exchange accounts

Incident Report for ITS Network & Systems

Resolved

All problems with the listed service have been resolved.

*Exchange

If you continue to experience problems or have any questions, please contact the ITS Service Desk at servicedesk@ucsd.edu or 858-246-4357.

Thanks again for your patience during the service outage.

Posted Jul 08, 2021 - 14:41 PDT

Investigating

Our engineers are currently investigating possible issues with the following service:

*Exchange

Impact: SMTP emails not going through to email accounts *.ucsd.edu - customers are getting Error: 525 5.7.8 Error: authentication failed: generic failure

These services may be slow or not available at this time. Updates and additional details will be shared here once they become available.

If you do notice any additional outages or impacts, please contact the ITS Service Desk at servicedesk@ucsd.edu or 858-246-4357.

Thank you for your patience.

Posted Jul 08, 2021 - 12:47 PDT

This incident affected: Email.