ITS has confirmed that the issues have been resolved. Thank you for your patience as we worked to restore service. If you notice any additional issues or impact, please contact the ITS Service desk at https://support.ucsd.edu, support@ucsd.edu or at (858) 246-4357.
Posted Apr 20, 2026 - 09:26 PDT
Update
The HANA Prod downtime has been completed but we are still working to resolve the data load issues. If you notice any additional issues or impact, please contact the ITS Service desk at https://support.ucsd.edu, support@ucsd.edu or at (858) 246-4357.
Posted Apr 17, 2026 - 13:53 PDT
Update
The HANA Production environment will have a one-hour downtime beginning shortly in order to apply an emergency patch. The environments will be unavailable for use during this emergency patch. Thank you for your continued patience as our team works to restore these services as quickly as possible. Updates and additional details will be shared here as they become available. If you notice any additional issues or impact, please contact the ITS Service desk at https://support.ucsd.edu, support@ucsd.edu or at (858) 246-4357.
Posted Apr 17, 2026 - 10:32 PDT
Update
We are continuing to work on a fix for this issue.
Posted Apr 17, 2026 - 09:35 PDT
Identified
ITS is working to resolve data load issues for the Student Activity Hub (SAH) and Employee Activity Hub (EAH). Reports are available but data is incomplete. Users are asked to avoid all SAH reports and non-Workforce EAH reports until this data load issue is resolved. The SAH data load will be resolved before the EAH data load is resolved due to dependencies in EAH. Thank you for your continued patience as our team works to restore these services as quickly as possible. Updates and additional details will be shared here as they become available. If you notice any additional issues or impact, please contact the ITS Service desk at https://support.ucsd.edu, support@ucsd.edu or at (858) 246-4357.
Posted Apr 17, 2026 - 09:34 PDT
This incident affected: Academic Services and Business Services.