ITS Network & Systems Status

Webreg Slow/Unresponsive

Monitoring - All Tritonlink Services have returned to normal operations
Nov 21, 2025 - 20:23 PST

Update - ITS is continuing to investigate the cause of issues with Webreg. Thank you for your continued patience as our team works to restore these services as quickly as possible. Updates and additional details will be shared here as they become available. If you notice any additional issues or impact, please contact the ITS Service desk at https://support.ucsd.edu, support@ucsd.edu or at (858) 246-4357.
Nov 21, 2025 - 16:29 PST

Investigating - ITS is investigating possible issues with Webreg. These services may be slow or unavailable at this time.

Thank you for your patience as our team works to restore functionality for these services. Updates and additional details will be shared here as they become available.

If you notice any additional issues or impact, please contact the ITS Service desk at https://support.ucsd.edu, support@ucsd.edu or at (858) 246-4357.
Nov 21, 2025 - 15:22 PST

About This Site

Report a Problem: If you can't find a listing for a current issue, contact the ITS Service Desk - (858) 246-4357

Academic Services Major Outage

Business Services Operational

Network Operational

Communication and Collaboration Operational

Email Operational

Phones and Voicemail Operational

SSO Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Scheduled Maintenance

Maintenance: CSC NODE K Network Power Connection Move to UPS Outlets Nov `24`, `2025` `13:30`-`14:30` PST

ITS has scheduled the following maintenance:

When: 11/24/25 from 1:30 PM to 2:30 PM

Message:
Facilities management is scheduled to support a project at CSC Building B involving the power-down and replacement of the Automatic Transfer Switch (ATS) in Building B. Schedule for this has not been determined. This activity will temporarily impact network connectivity.

First step is to minimize downtime, our plan is to relocate all network equipment power connections in NODE K to backup UPS electrical outlets prior to the ATS replacement. While this approach will reduce disruption, please note that there may still be up to one hour of downtime during the transition of power cords.
Facilities management will coordinate closely with all stakeholders to ensure a smooth process and will provide real-time updates during the maintenance window.

Please contact ITS Service Desk at (858)246-HELP(4357) or servicedesk@ucsd.edu if you have any questions or concerns.
Posted on Nov 19, 2025 - 10:13 PST

Campus phone system upgrade Dec `6`, `2025` `18:00` - Dec `7`, `2025` `18:00` PST

IT Services Telecom will perform a phone system upgrade which will cause rolling outages for voice services starting on Saturday, December 6 at 6:00 p.m. until Sunday, December 7 at 6:00 p.m. During the upgrade all campus voice lines are expected to be inaccessible for up to 24HRS. Campus voice lines are those with prefixes 534, 822, and 246, as well as any extension lines that begin with 5XXXX. Non campus numbers with a Remote Call Forward to campus DIDs will also not work during the upgrade.
Posted on Nov 05, 2025 - 13:04 PST

Past Incidents

Nov 22, 2025

No incidents reported today.

Nov 21, 2025

Unresolved incident: Webreg Slow/Unresponsive.

Nov 20, 2025

Maintenance: Move existing MX1 Juniper border router line card in slot 5 to MX0 slot 6

Completed - The scheduled maintenance has been completed.
Nov 20, 08:00 PST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 20, 07:00 PST

Scheduled - ITS has scheduled the following maintenance:

When:
Thursday 11/20/2025 7:00am - 8:00am

Message
ITS needs to move a line card in Juniper border router MX1 slot 5 to MX0 slot 6 at the request of network architects. The line card is hot-swappable, so no network impact is expected.

Please contact ITS Service Desk at (858)246-HELP(4357) or servicedesk@ucsd.edu if you have any questions or concerns.
Nov 19, 09:36 PST

Nov 19, 2025

MySQL upgrades

Completed - The scheduled maintenance has been completed.
Nov 19, 20:00 PST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 19, 17:00 PST

Scheduled - On Wednesday, November 19 from 5:00 - 8:00 p.m. PT, IT Services will Increase the engine version for all MySQL RDS databases in prod-s to 8.4.6. There are eight RDS databases that need the engine version increased to 8.4.6. Customers may not be able to access the service for up to 2 hours.
Nov 19, 11:23 PST

UCLearning Ethics & Compliance false SSO Intercept

Resolved - ITS has confirmed that the issues affecting UCLearning Ethics & Compliance have been resolved. Thank you for your patience as we worked to restore service. If you notice any additional issues or impact, please contact the ITS Service desk at https://support.ucsd.edu, support@ucsd.edu or at (858) 246-4357.
Nov 19, 10:20 PST

Update - We are continuing to investigate this issue.
Nov 19, 10:19 PST

Investigating - Users are reporting being up-to-date on their Ethics & Compliance training, but are still receiving the SSO Intercept upon logging into UCSD applications. ITS has reached out to UCLearning to address this issue.

Thank you for your patience as our team works to restore functionality for these services. Updates and additional details will be shared here as they become available.

If you notice any additional issues or impact, please contact the ITS Service desk at https://support.ucsd.edu, support@ucsd.edu or at (858) 246-4357.
Nov 18, 09:24 PST

Nov 18, 2025

Resolved - This incident has been resolved.
Nov 18, 11:50 PST

Monitoring - ITS has seen the 1Password SSO login come back online. We are currently monitoring the situation to ensure our services have been restored. If you notice any additional issues or impact, please contact the ITS Service desk at https://support.ucsd.edu, support@ucsd.edu or at (858) 246-4357.
Nov 18, 10:19 PST

1Password SSO Issues

Resolved - ITS has confirmed that the issues affecting 1Password have been resolved. Thank you for your patience as we worked to restore service. If you notice any additional issues or impact, please contact the ITS Service desk at https://support.ucsd.edu, support@ucsd.edu or at (858) 246-4357.
Nov 18, 10:09 PST

Investigating - ITS is investigating possible issues with 1Password login services. This seems to be an issue on 1Password's end and we are working with them to resolve these issues. These services may be slow or unavailable at this time.

Thank you for your patience as our team works to restore functionality for these services. Updates and additional details will be shared here as they become available.

If you notice any additional issues or impact, please contact the ITS Service desk at https://support.ucsd.edu, support@ucsd.edu or at (858) 246-4357.
Nov 18, 09:49 PST

Nov 17, 2025

EASy Request delay/slow of service

Resolved - ITS has confirmed that the issues affecting EASy Requests have been resolved. Thank you for your patience as we worked to restore service. If you notice any additional issues or impact, please contact the ITS Service desk at https://support.ucsd.edu, support@ucsd.edu or at (858) 246-4357.
Nov 17, 17:24 PST

Monitoring - A fix has been implemented and we are monitoring the results.
Nov 16, 11:38 PST

Update - ITS is continuing to investigate the cause of issues with EASy Requests, some GEPA systems may also be experiencing performance degradation as well. Thank you for your continued patience as our team works to restore these services as quickly as possible. Updates and additional details will be shared here as they become available. If you notice any additional issues or impact, please contact the ITS Service desk at https://support.ucsd.edu, support@ucsd.edu or at (858) 246-4357.
Nov 14, 08:20 PST

Update - ITS is continuing to investigate the cause of issues with EASy Requests. Thank you for your continued patience as our team works to restore these services as quickly as possible. Updates and additional details will be shared here as they become available. If you notice any additional issues or impact, please contact the ITS Service desk at https://support.ucsd.edu, support@ucsd.edu or at (858) 246-4357.
Nov 13, 09:23 PST

Investigating - ITS is investigating possible issues with EASy Requests. These services may be slow or unavailable at this time.

Thank you for your patience as our team works to restore functionality for these services. Updates and additional details will be shared here as they become available.

If you notice any additional issues or impact, please contact the ITS Service desk at https://support.ucsd.edu, support@ucsd.edu or at (858) 246-4357.
Nov 12, 11:06 PST

Nov 16, 2025

My Research Safety (MRS)

Completed - The scheduled maintenance has been completed.
Nov 16, 21:00 PST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 14, 21:00 PST

Scheduled - My Research Safety (MRS) is undergoing a server update on November 14 - 17, 2025.
During this time, MRS applications will not be accessible, viewable, or editable.
Nov 14, 20:39 PST

Nov 15, 2025

UC Learning Center Offline

Completed - The scheduled maintenance has been completed.
Nov 15, 00:00 PST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 14, 20:00 PST

Scheduled - The UC Learning Center will be offline from 8 PM on Friday, November 14 until approximately 12 AM on Saturday, November 15 for a platform upgrade. Employees can visit https://blink.ucsd.edu/HR/training/uclc/upgrade.html for more information.
Nov 12, 13:52 PST

Nov 14, 2025

Maintenance Completed: Deploy Coordination Services in Tableau Production: (tableau.ucsd.edu) is available.

Completed - The scheduled maintenance has been completed.
Nov 14, 21:30 PST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 14, 20:00 PST

Scheduled - ITS has scheduled the following maintenance:

When: Friday 11/14/25 around 8pm to 9.30pm

Message: Tableau Production (tableau.ucsd.edu) will be impacted during this installation.

Please contact ITS Service Desk at (858)246-HELP(4357) or servicedesk@ucsd.edu if you have any questions or concerns.
Nov 14, 09:21 PST

Maintenance: Move connections off five End of Life TPCS datacenter switches

Completed - The scheduled maintenance has been completed.
Nov 14, 15:00 PST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 14, 13:00 PST

Scheduled - ITS has scheduled the following maintenance:

When: Friday, November 14 from 1:00 - 3:00 p.m. PT

Message:
On Friday, November 14 from 1:00 - 3:00 p.m. PT, IT Services will move the connections off of five End of Life TPCS datacenter switches onto a pair of new Nexus switches. The connections that will be moved are not used for critical production traffic, but instead for monitoring, doing periodic backups, device managment, etc.

Please contact ITS Service Desk at (858)246-HELP(4357) or servicedesk@ucsd.edu if you have any questions or concerns.
Nov 12, 10:18 PST

Nov 13, 2025

Maintenance: Install Coordination Service in Tableau Production

Completed - The scheduled maintenance has been completed.
Nov 13, 23:00 PST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 13, 21:00 PST

Scheduled - When: Thursday, November 13 at 9:00 p.m. PT

Message: On Thursday, November 13 at 9:00 p.m. PT, IT Services will be installing Coordination Service in Tableau Production. Tableau Production (tableau.ucsd.edu) will be impacted during this installation.

Please contact ITS Service Desk at (858)246-HELP(4357) or servicedesk@ucsd.edu if you have any questions or concerns.
Nov 12, 10:12 PST

Employee Activity Hub November 2025 Release

Completed - The scheduled maintenance has been completed.
Nov 13, 18:00 PST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 13, 15:00 PST

Scheduled - Maintenance - Employee Activity Hub. Scheduled - The Employee Activity Hub (EAH) reports using Hana Production will be undergoing maintenance and thus, unavailable today from 3:00 to 6:00 p.m. PDT for scheduled enhancement migrations. This is a minor change with no outage to systems. The expected duration for completing the implementation plan is approximately 30 minutes. With every activity hub (AH) release, the BIA team will conduct a series of steps to publish updates and perform data validation before we consider the release complete.
Nov 10, 13:23 PST

Nov 12, 2025

Maintenance: Upgrade Campus WLC's from ios 17.12.6a to 17.15.4b

Completed - The scheduled maintenance has been completed.
Nov 12, 23:00 PST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 12, 22:00 PST

Scheduled - ITS has scheduled the following maintenance:

When: Wednesday, November 12 from 10:00 p.m. - 12:00 a.m. PT

Message: On Wednesday, November 12 from 10:00 p.m. - 12:00 a.m. PT, IT Services will be upgrading Campus WLC's from ios 17.12.6a to 17.15.4b. Wireless clients will notice a brief disconnect of 2-5 minutes as the AP's will temporarily move to a backup controller. Clients will notice a second disconnect of 2-5 minutes post upgrade as the AP's move back to the primary controllers. This work will affect main campus and SCRM buildings excluding ResNet, and HS/ East Campus buildings. Please note that Resnet Admin/Dining areas will be affected.

Please contact ITS Service Desk at (858)246-HELP(4357) or servicedesk@ucsd.edu if you have any questions or concerns.
Nov 12, 10:15 PST

Wired outage in NSB

Resolved - This incident has been resolved.
Nov 12, 11:06 PST

Monitoring - ITS has implemented a fix for the issues with wired connection in Natural Sciences Building. We are currently monitoring the situation to ensure our services have been restored. If you notice any additional issues or impact, please contact the ITS Service desk at https://support.ucsd.edu, support@ucsd.edu or at (858) 246-4357.
Nov 12, 09:58 PST

Investigating - ITS is investigating possible issues with wired network service in the Natural Sciences Building. These services may be slow or unavailable at this time.

Thank you for your patience as our team works to restore functionality for these services. Updates and additional details will be shared here as they become available.

If you notice any additional issues or impact, please contact the ITS Service desk at https://support.ucsd.edu, support@ucsd.edu or at (858) 246-4357.
Nov 12, 09:13 PST

Network Maintenance: reload network switch n-cnt-3-1-c9300-stk on Wednesday, Nov 12, 2025 between 3 AM and 5:30 AM

Completed - The scheduled maintenance has been completed.
Nov 12, 05:30 PST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 12, 03:00 PST

Scheduled - Datacom/Netmon has scheduled the following network maintenance:

What: reload network switch n-cnt-3-1-c9300-stk
When: Wednesday, Nov 12, 2025 between 3 AM and 5:30 AM
Scope: reload the switch to upgrade it to the current standard IOS software code to correct an error condition occurring on the switch.
Impact: wired and wireless connection to network switch n-cnt-3-1-c9300-stk will be down for approx 30 minutes.
The network switch is located at the Center for Novel Therapeutics Telecommunications Room 3.1 (TR 3.1).
Nov 8, 11:48 PST

Nov 11, 2025

No incidents reported.

Nov 10, 2025

Tableau Production is Available

Resolved - ITS has confirmed that the issues affecting Tableau have been resolved. Thank you for your patience as we worked to restore service. If you notice any additional issues or impact, please contact the ITS Service desk at https://support.ucsd.edu, support@ucsd.edu or at (858) 246-4357.
Nov 10, 11:13 PST

Update - Tableau.ucsd.edu is available and subscriptions are now running. ITS is continuing to monitor.
Nov 10, 07:45 PST

Update - Tableau subscriptions are continuing to fail. ITS has a solutions that will require a Tableau restart and will be implemented after hours.
Nov 10, 07:04 PST

Monitoring - Tableau.ucsd.edu is now available. ITS is continuing to monitor.
Nov 10, 05:54 PST

Update - Tableau.ucsd.edu will be unavailable Sunday, Nov 9 from 7:30pm PT - 2am PT for additional troubleshooting.
Nov 9, 19:00 PST

Update - Tableau.ucsd.edu is now available for usage but no changes should be saved while ITS continues to troubleshoot the upgrade issue.
Nov 8, 21:30 PST

Update - Tableau is still unavailable, and ITS is continuing to restore services as quickly as possible.
Nov 8, 15:18 PST

Update - ITS anticipates tableau.ucsd.edu will be available by 2pm today, Saturday 11/8
Nov 8, 10:34 PST

Investigating - ITS is continuing to investigate the cause of issues with Tableau Production. Thank you for your continued patience as our team works to restore these services as quickly as possible. Updates and additional details will be shared here as they become available. If you notice any additional issues or impact, please contact the ITS Service desk at https://support.ucsd.edu, support@ucsd.edu or at (858) 246-4357.
Nov 8, 06:47 PST

Nov 9, 2025

Nov 8, 2025

Dropped Connections sdsc->aws

Resolved - The issue has been resolved.
Nov 8, 06:59 PST

Investigating - We received a case CS2762501 from Lance (who I believe is Scripps IT) explaining that there appears to be continuous dropped connections between the hosts in SDSC and on AWS.

"These alerts from our Zabbix monitoring server (status.ldl.ucsd.edu) have been ongoing from around midnight UTC and have been self-correcting within a minute or two but occur multiple times per hour. Services disruptions are observed on apache http/s, mysql and zabbix ports.

Connections to/from machines within SDSC are dropping as well as SDSC to/from AWS. Machines in question carry the *.ldl.ucsd.edu domain.

the outage was first observed just after midnight local time, 0842 UTC, here is the first report timestamp:
Problem started at 08:42:44 on 2025.11.02
Problem name: Apache: Service is down
Host: doc-gdpsio
Severity: Average
Operational data: Down (0)
Original problem ID: 6151149"

We're unable to check the machines ourselves.
Nov 2, 14:03 PST

EHS Application is operational.

Resolved - The website is up and operational.
Nov 8, 06:55 PST

Update - We are continuing to investigate this issue.
Oct 26, 14:07 PDT

Investigating - We received a contact earlier today under CS2753451, stating that the EHS Application for the My Research Safety Web Portal (myresearchsafety.ucsd.edu) is down.

We confirmed that the server appears to be down (loading for without end or an error) with a few of our colleagues, and from Health IS, who the customer contacted previously.

We are currently assessing the issue...
Oct 26, 14:07 PDT

Tableau Production is available

Resolved - ITS is continuing to investigate the cause of issues with Tableau Production. Thank you for your continued patience as our team works to restore these services as quickly as possible. Updates and additional details will be shared here as they become available. If you notice any additional issues or impact, please contact the ITS Service desk at https://support.ucsd.edu, support@ucsd.edu or at (858) 246-4357.
Nov 8, 00:00 PST

About This Site

Scheduled Maintenance

Maintenance: CSC NODE K Network Power Connection Move to UPS Outlets Nov 24, 2025 13:30-14:30 PST

Campus phone system upgrade Dec 6, 2025 18:00 - Dec 7, 2025 18:00 PST

Past Incidents

Maintenance: CSC NODE K Network Power Connection Move to UPS Outlets Nov `24`, `2025` `13:30`-`14:30` PST

Campus phone system upgrade Dec `6`, `2025` `18:00` - Dec `7`, `2025` `18:00` PST