No Redirection After User Sign off

2009-11-20 07:53:28 resolved acthelp@ucsd.edu main campus

2009-11-20 07:53:28 jclow

This problem has been resolved by our engineers. We apologize for any inconvenience this may have caused, and thank you for your patience.

2009-11-19 12:48:19 jclow

We are still experiencing this issue, and apologize for any inconvenience. We will post further updates to this page as information becomes available. Thank you for your patience.

2009-11-18 10:55:45 jclow

This issue will be resolved before business hours tomorrow morning. Please note that the logoff process is indeed successful, even though an error message may display. Thank you for your patience.

2009-11-17 19:06:18 pychou

We are currently investigating issues with the Link Family Applications. Pages may not redirect back to the Single Sign On page. Be advised that you are logged off, this can be confirmed by clicking the refresh button.

Wireless Network Outage

2009-11-13 08:13:21 resolved acthelp@ucsd.edu main campus

2009-11-13 08:13:21 robertr

This outage has been resolved, power has been restored to the area, and all network hardware is operational. Sorry for the inconvenience.

2009-11-12 21:24:15 parrish

The reason for this outage is that the Holly trailer switch has lost power, power will be restored at approx 7:30am.

This outage affects the following trailers network services, including the holly trailer.
magnolia
jacaranda
kalmia
laurel

2009-11-12 19:04:55 pychou

We have received several reports of wireless network outages within the School of Medicine area, including but not limited to the School of Medicine Trailer Buildings. We are currently investigating the cause of the outage.

Check back here for status updates.

Blink Search Feature

2009-11-12 10:29:42 resolved acthelp@ucsd.edu main campus

2009-11-12 10:29:42 robertr

The issue with the Blink Search Feature has been resolved. Sorry for the inconvenience.

2009-11-12 09:26:30 robertr

Our programmers are working on a resolution and we will post an update shortly.

2009-11-12 08:56:37 robertr

The Blink Search Feature is not working at the moment. We are working to resolve this issue. Sorry for the inconvenience. We will post an update shortly.

La Jolla Professional Building Power Outage

2009-11-09 15:38:55 resolved acthelp@ucsd.edu main campus

2009-11-09 15:38:55 bckim

The previously reported power outage at La Jolla Professional Building has been resolved - network traffic should be back to normal.

If you experience further difficulties, please contact ACT at (858) 534-1853.

2009-11-09 13:48:14 bckim

La Jolla Professional Building is currently experiencing a power outage that is directly affecting network connections. SDG&E are currently working to resolve this issue.

Please check back here for status updates.

WebPan

2009-11-02 09:36:32 resolved acthelp@ucsd.edu main campus

2009-11-02 09:36:32 robertr

The issues with WebPan have been resolved. Sorry for the inconvenience.

2009-11-02 09:00:53 gepowell

We are investigating issues with WebPan services. Please check back for updates

VPN Service

2009-10-28 07:49:04 resolved acthelp@ucsd.edu main campus

2009-10-28 07:47:49 robertr

The previously reported VPN issue has been resolved.
If you experience further difficulties, please contact ACT at (858) 534-1853

2009-10-28 07:16:47 robertr

VPN Service is temporarily unavailable. Our Technicians are aware of it and are working on a resolution. Sorry for the inconvenience.

SSO error when conneting to the New Marketplace

2009-10-24 11:06:04 resolved acthelp@ucd.edu main campus

2009-10-24 11:06:04 parrish

This issue has been resolved.

2009-10-23 18:57:18 pychou

This issue is still being looked into. Please check back for updates.

2009-10-23 18:23:32 pychou

The issue is still under investigation. Please continue to check back here for updates. Thank you for your patience.

2009-10-23 17:50:25 parrish

ACT is currently investigating errors when customers are trying to connect to the new marketplace. Please check back here for updates

Network Maintenance June 19th-20th

2009-10-15 14:23:34 resolved datacom-mgmt-l@ucsd.edu main campus

2009-06-19 14:01:33 rcgalacg

SUBJECT: Network upgrades and associated outages 6/19/2009 - 6/20/2009

This message is to inform you that ACT Data Communications has scheduled
replacement of Cisco hardware and 10GE interconnect expansion in the campus
backbone core. This event will take place on :

START: Friday June 19 10:00 PM
STOP: Saturday June 20 6:00 AM

SCOPE: Network hardware upgrades and 10GE core expansion.

IMPACT: Starting on the evening of June 19th at 10PM, two of the older
campus core Cisco routers will be replaced and additional 10GE circuits
will be brought online from campus node routers into the core.

These core routers are located in Node-B and Node-M, and also provide
building connectivity to the sites listed below.

Intermittent network connectivity and connectivity loss should be expected
during this window for the sites listed under Node-B, Node-M and ResHalls.
This includes both wired and wireless networks. Campus locations that are
connected back to the other campus nodes will experience changes
in routing paths during the upgrade but should retain connectivity to other
parts of the campus and Internet. Remote locations, other than those
listed below under "WAN Locations via Node-B", will also experience a
change in routing paths, but will maintain network connectivity to campus
and Internet.

Buildings that will experience network outages during this upgrade :

Node-B Area including JSOE

Bldg 201
Bldg 409
Bldg 413
Bldg 965
CALIT2
CanyonView
Chancellor's Complex
CMRR
EBU1
EBU2
EBU3a
EBU3b
Gilman Parking Structure
Literature
Pepper Canyon/MultiPurpose Bldg
Music
Outback Adventures
Preuss School
Price Center
SDSC-Addition (UCSD IP space only)
SERF
Visual Arts
WAN Locations via Node-B :
Dunhill
Elliott Field
Executive Dr (Ext. Relations)
Regents Rd. (Neurosciences Group)
3525 Johns Hopkins
8939 Villa LaJolla


Node-M Area

Bonner
CUP
ECEC
Galbraith
Gilman Info Booth
HDS
Main Gym
Mayer (not HEP in Mayer)
Natural Sciences
Pacific Hall
Revelle Provost
Student Center
Urey
York


ResNet Areas :

Marshall
Matthews
Revelle
Sixth
Warren
Additionally : all cable modem Res Halls





Please contact ACT Data Communications (datacom-mgmt-l@ucsd.edu)
or myself directly if you have any questions or concerns.

Dave Rapp

ALEN

2009-10-15 10:07:53 resolved acthelp@ucsd.edu main campus

2009-10-15 10:07:53 robertr

The issue with ALEN has been resolved. Sorry for the inconvenience.

2009-10-15 09:56:08 robertr

ALEN is experiencing a back-end database access error. The cause is being investigated. Sorry for the inconvenience.

WebPAN

2009-10-12 08:55:00 resolved acthelp@ucsd.edu main campus

2009-10-12 08:55:00 robertr

The issues with WebPan have been resolved. Sorry for any inconvenience.

2009-10-12 08:14:06 jclow

Users accessing WebPAN may be receiving an error message. Our programmers are currently investigating the cause of this issue. Please check back on this page for updates.

Degree Audit (DARS)

2009-10-08 11:59:12 resolved acthelp@ucsd.edu main campus

2009-10-08 11:59:12 gepowell

The problem with Degree Audit (DARS) has been resolved. We will continue to monitor the system.

Thank you for your patience.

2009-10-08 11:31:34 gepowell

We are continuing to investigate issues with Degree Audit (DARS).

Please check back for updates

2009-10-08 10:52:18 devangel

We are still investigating issues with Degree Audit (DARS). Please check back for updates.

2009-10-08 10:08:03 devangel

We are still investing issues with Degree Audit (DARS). Please check back for updates.

2009-10-08 09:12:30 gepowell

We have reports of problems with the Degree Audit (DARS) feature. Our programmers are investigating this issue.

Please check back for updates.

UCSD-Protected

2009-10-08 11:00:45 resolved acthelp@ucsd.edu main campus

2009-10-08 11:00:45 devangel

The issue with connecting to the UCSD-Protected wireless network has been resolved. We will continue to monitor the situation.

2009-10-08 10:22:29 devangel

We are still investigating issue with connecting to the UCSD-Protected wireless network. Please check back for updates.

2009-10-08 09:45:31 devangel

We are currently investigating issues with connecting to the UCSD-Protected wireless network. Please check back for updates.

Database Queries

2009-10-01 22:27:41 resolved acthelp@ucsd.edu main campus

2009-10-01 22:27:41 parrish

The problem has been corrected and all services connected to it are functioning properly (ALEN/VPN/Wireless). If you continue to experience problems please contact the ACT Help Desk at 534-1853 or acthelp@ucsd.edu.

2009-10-01 21:09:19 parrish

We are still working on the problem, but hope to have resolved soon. This can affect connections to Campus VPN and Wireless.

2009-10-01 18:58:32 rcgalacg

We are experiencing a high load of MySQL queries on one of our servers. We hope to get this resolved as soon as possible. We apologies for any inconvenience this may have caused. Please check back for the latest update.

PPS

2009-09-24 17:08:09 resolved acthelp@ucsd.edu main campus

2009-09-24 17:08:09 ttwomey

Access to PPS is working normally again, we apologize for any inconvenience.

2009-09-24 16:45:01 ttwomey

We are continuing to investigate problems with accessing PPS, please check back for updates.

2009-09-24 16:09:21 ttwomey

We are currently investigating reports of problems with PPS, please check this page for updates.

FootPrints

2009-09-17 10:18:11 resolved acthelp@ucsd.edu main campus

2009-09-17 10:18:11 gepowell

The problem with FootPrints has been resolved. We will continue to monitor the system.

Thank you for your patience.

2009-09-17 09:41:45 gepowell

We are currently investigating problems with FootPrints. All users may experience problems logging into FootPrints.

Please check back for updates.

We appreciate your patience.

Residential Network Upgrade

2009-09-12 17:58:31 resolved acms-help@ucsd.edu (858-534-2267) main campus

2009-09-12 21:17:53 parrish

The upgrade is complete.

2009-09-12 17:58:31 parrish

The upgrade is complete.

2009-09-11 17:32:51 parrish

Scope: Residential Network Upgrade
Start: 8 AM
Finish: 5 PM

Details:
The UC San Diego Residential Network will be offline for most of Saturday while it is being upgraded. The ACMS/ResNet Help Desk is aware and have information posted on their home page and phone system.

This ONLY affects the Residential Network.

Blink and Link Family Applications

2009-09-09 23:33:07 resolved acthelp@ucsd.edu main campus

2009-09-09 23:33:07 parrish

The issues with Link Family Applications and Single Sign-On have been resolved.

We thank you for your patience.

2009-09-09 23:00:39 parrish

We are currently investigating issues with Blink and our Link Family applications, including other applications behind Single Sign-On. Our engineers are aware of these issues and are working to resolve them as quickly as possible. Please check back on this page for updates.

Blink and Link Family Applications

2009-09-08 08:47:18 resolved acthelp@ucsd.edu main campus

2009-09-08 08:47:18 jclow

The issues with Link Family Applications and Single Sign-On have been resolved. We thank you for your patience. If you are still experiencing difficulties, please contact the ACT Help Desk at 858.534.1853 or via e-mail at acthelp@ucsd.edu

2009-09-08 07:43:28 jclow

We are currently investigating issues with Blink and our Link Family applications, including other applications behind Single Sign-On. Our engineers are aware of these issues and are working to resolve them as quickly as possible. Please check back on this page for updates.

Link Family

2009-09-04 10:14:19 resolved acthelp@ucsd.edu main campus

2009-09-04 10:14:19 ttwomey

Connectivity to the Link Family is working normally again, we apologize for any inconvenience.

2009-09-04 09:40:50 ttwomey

We are currently investigating intermittent connectivity to the Link Family. Please check this page for updates.

Network Upgrades

2009-08-25 09:25:34 resolved acthelp@ucsd.edu main campus

2009-08-25 09:25:34 robertr

The upgrade is complete and normal network connectivity is restored.

2009-08-24 11:53:28 devangel

SUBJECT: Router code upgrades and associated outages 8/25/2009

This message is to inform you that ACT Data Communications has scheduled IOS upgrades of Cisco hardware in the campus backbone core.
This event will take place on :

START: Tuesday August 25 5:30AM
STOP: Tuesday August 25 6:00 AM

SCOPE: Code upgrades on 2 Cisco routers in Node-B and Node-M

IMPACT:
- Brief network interruption for 10GE attached buildings that are directly connected to Node-B as listed below.

- Changes to routing paths while each router is reloading.

Upgrades will be done independently of each other, so that a viable ingress/egress path exists at all times for all parts of campus other than those buildings listed below which will have an approximate 15 minute interruption.

Buildings that will experience network outages during this upgrade :

Node-B Area 10GE connections :

CALIT2
EBU1
EBU2
EBU3a
EBU3b
LaJollaProfessional Building



Please contact ACT Data Communications (datacom-mgmt-l@ucsd.edu) or myself directly if you have any questions or concerns.

Dave Rapp

Exchange Server MBX2 mail stores

2009-08-25 07:47:48 resolved acthelp@ucsd.edu main campus

2009-08-25 07:47:48 ntrieu

The affected MBX2 mail stores are back online.

2009-08-25 07:29:46 ntrieu

Currently several mailbox stores on the MBX2 Exchange server are inaccessible, this means some mail accounts may not be accesible on this server. We're actively working to repair this.

Mail Delay- Bigfish.ucsd.edu

2009-08-20 14:50:10 resolved acthelp@ucsd.edu main campus

2009-08-20 14:50:10 ntrieu

Mail delivery has resumed to normal.

2009-08-20 14:37:51 ntrieu

Spam server bigfish.ucsd.edu is currently processing a large email queue which is causing users to see delays in email delivery. We expect mail delivery times to resume to normal with the next 30 minutes.

Internet Connection

2009-08-19 07:37:30 resolved acthelp@ucsd.edu main campus

2009-08-19 07:37:30 parrish

Work was completed.

2009-08-18 15:16:21 parrish

At 10:00 p.m. tonight (Tuesday, Aug. 18), UCSD computer users will experience a brief (approximately 10 minutes) interruption in our Internet connection. This is necessary for an important upgrade to our network equipment.

We appreciate your understanding.

Mail Delivery Delays

2009-08-11 09:38:27 resolved acthelp@ucsd.edu main campus

2009-08-11 09:38:27 gepowell

The issue with Mail Delivery delays has been resolved. We will continue to monitor this issue.

Thank you for your patience.

2009-08-11 08:58:46 jclow

There is currently a backlog of approximately 30 minutes affecting e-mail messages going through the Barracuda Spam Firewall. We expect to have this resolved in the next 45 minutes. Thank you for your patience.

ECERT / MyEffort

2009-08-07 12:10:30 resolved acthelp@ucsd.edu main campus

2009-08-07 12:10:30 rcgalacg

ECERT/MyEffort is now available. Please let us know if you have problems.

2009-08-07 11:36:50 rcgalacg

The server that hosts ECERT/MYEffort (ers.ucop.edu) is currently unavailable. UCOP Help Desk is aware of the issue.
Please check back for the latest on this issue.

IFIS

2009-08-05 10:33:42 resolved acthelp@ucsd.edu main campus

2009-08-05 10:33:42 gepowell

The problem with IFIS systems has been resolved. We will continue to monitor the systems.

If you experience further difficulties, please contact ACT Helpdesk at 858-534-1853 (acthelp@ucsd.edu).

2009-08-05 10:11:20 bckim

We are currently experiencing issues with our IFIS system. This is preventing users from accessing IFIS through the Mainframe and our WEB IFIS service. Our programmers have indicated that the service should resume in 20 minutes. We apologize for any inconvenience and please check back for updates.

Internet Connection

2009-08-05 07:32:51 resolved acthelp@ucsd.edu main campus

2009-08-05 07:32:51 robertr

The rerouting of fiber optic cable from Main Campus to SIO. has been completed - network traffic should be back to normal.

If you experience further difficulties, please contact ACT at (858) 534-1853

2009-08-04 15:43:09 bckim

At 6:00PM tonight (Tuesday, August 4th), construction activities will require rerouting the fiber optic cable from Main Campus to SIO. This will affect all data connections to SIO and Coast Apartments including Wide Area Network, Optiputer, SDSC connections, and Broadband/CATV service. This outage is expected to last 4-6 hours and our engineers will be working to restore the internet connection in the first 4 hours.

We appreciate your patience. If you have any questions, please contact the ACT Help Desk at (858) 534 - 1853.

Internet Connection

2009-08-04 08:26:23 resolved acthelp@ucd.edu main campus

2009-08-04 08:26:23 devangel

This maintenance has been completed.

2009-08-03 15:50:31 parrish

At 10:00 p.m. tonight (Monday, Aug. 3), UCSD computer users will experience a brief (approximately 10 minutes) interruption in our Internet connection.

This is necessary for an important software upgrade to our network equipment.

We appreciate your understanding.

ADTools.ucsd.edu

2009-08-03 10:53:41 resolved acthelp@ucsd.edu main campus

2009-08-03 10:53:41 ntrieu

ADTools is back online.

2009-08-03 09:48:53 ntrieu

The ADTools service site is currently inaccessible; we're actively investigating the issue.

Single Sign-On

2009-08-02 16:57:06 resolved acthelp@ucd.edu main campus

2009-08-02 16:57:06 parrish

Upgrade is complete.

2009-07-29 08:29:39 parrish

Single Sign-On (SSO) will have intermittent downtime on Sunday August 2 from 9am to 5pm as part of an upgrade to the campus systems infrastructure for the conversion from Sybase to the DB2 Database (http://blink.ucsd.edu/Blink/External/Topics/Policy/0,1162,17898,00.html). Note that applications requiring SSO might not be accessible on Sunday (IFIS, ISIS, PPS, Link family of tools, including TritonLink, etc.).

Financial Link

2009-07-30 11:27:06 resolved acthelp@ucsd.edu main campus

2009-07-30 11:27:06 parrish

Payment Authorizations, Transfer of funds and other are now accessible.

Thank you for your patience,

2009-07-30 10:09:05 jclow

Our programmers have identified the problem affecting Financial Link and hope to have it resolved quickly. Thank you for your patience.

2009-07-30 08:59:48 bckim

We are currently experiencing issues with Financial Link that may prevent users from accessing certain options such as Payment Authorizations. We apologize for any inconvenience and we are looking into this issue. Please check back for updates.

Enrollment Central Log on

2009-07-24 10:29:46 resolved acthelp@ucsd.edu main campus

2009-07-24 10:29:46 gepowell

The problem with Enrollment Central log on has been resolved. We will continue to monitor the system. Please contact ACT Helpdesk at 858-534-1853 or acthelp@ucsd.edu if experiencing problems. Thank you for your patience.

2009-07-24 09:43:57 gepowell

We are investigating reports of problems with Enrollment Central log on. We are sorry for any inconvenience. Please check back for updates.

Employeelink Timekeeping

2009-07-22 08:32:52 resolved acthelp@ucsd.edu main campus

2009-07-22 08:32:52 robertr

The issues with Employeelink and Timekeeping have been resolved. We apologize for the inconvenience.

2009-07-22 07:52:22 robertr

Employeelink and Timekeeping are currently unavailable. Our technicians are working to resolve the issue. We apologize for the inconvenience. Please check back for updates.

Academic Personnel On-Line (APOL)

2009-07-17 09:23:28 resolved acthelp@ucsd.edu main campus

2009-07-17 09:23:29 ttwomey

The Academic Personnel On-Line (APOL) service is working normally again. We apologize for any inconvenience.

2009-07-14 10:13:49 devangel

Academic Personnel On-Line (APOL) has been taken off line due to system problems. Please check back for updates. We appreciate your patience.

Journal Voucher

2009-07-13 14:09:51 resolved acthelp@ucsd.edu main campus

2009-07-13 14:09:51 devangel

The issue with Journal Voucher entry has been resolved.

2009-07-13 09:52:40 devangel

We are still investigating issues with Journal Voucher entry and hope to have a resolution today. Please check back for updates.

2009-07-13 09:09:13 devangel

We are currently investigating issues with Journal Voucher entry. Please check back for updates. We appreciate your patience.

Blink Homepage

2009-07-07 11:18:57 resolved acthelp@ucsd.edu main campus

2009-07-07 11:18:57 jclow

The issue affecting the Blink Homepage has been resolved. We apologize for any inconvenience. If you are still having any issues please contact the ACT Help Desk at 858.534.1853 or via e-mail at acthelp@ucsd.edu

2009-07-07 10:33:47 jclow

We are currently investigating the unavailability of the http://blink.ucsd.edu homepage. We will update this site with information as it becomes available. Thank you for your patience.

IFIS

2009-07-07 08:54:06 resolved acthelp@ucsd.edu main campus

2009-07-07 08:54:06 robertr

The issue with IFIS has been resolved. We apologize for any inconvenience.

2009-07-07 08:13:52 robertr

Our technicians are still working on a resolution. Please check back for updates and we apologize for any inconvenience.

2009-07-07 07:03:14 robertr

IFIS is currently unavailable and our technicians are working on a resolution. Please check back for updates and we apologize for any inconvenience.

Network Connectivity

2009-07-06 15:47:25 resolved acthelp@ucsd.edu main campus

2009-07-06 15:47:25 gepowell

The problem with network slowness and connectivity have been resolved. We will continue to monitor our systems.

If you are still experiencing problems, please contact ACT Helpdesk at 858-534-1853 or via email, acthelp@ucsd.edu

2009-07-06 15:05:28 gepowell

We experienced slow to no connections outside of UCSD from 2:30pm to 2:45pm.

We are looking into the matter. Please check back for updates.

Link Family Applications

2009-06-30 14:33:50 resolved acthelp@ucsd.edu main campus

2009-06-30 14:33:50 gepowell

The problem with Link Family Applications has been resolved. If you are still experiencing problems, please contact ACT Helpdesk at 858-534-1853 or via email, acthelp@ucsd.edu

2009-06-30 13:54:41 gepowell

We are investigating reports of problems accessing Link Family Applications. Please check back for updates.

Remote Printing from PPS

2009-06-29 14:05:21 resolved acthelp@ucsd.edu main campus

2009-06-29 14:05:21 jclow

UCOP engineers report this problem has been resolved. If you continue to experience issues with printing from PPS, please contact the Help Desk at 858.534.1853 or via e-mail at acthelp@ucsd.edu

2009-06-29 13:34:45 jclow

UCOP engineers are still working on resolving this issue. We will post updates as they are made available to us. Thank you for your patience.

2009-06-29 13:05:20 jclow

Users are experiencing difficulties printing from PPS. UCOP is aware of the problem and they are working to resolve it. Please check back for updates.

Single Sign-On Authentication

2009-06-26 17:15:57 resolved acthelp@ucsd.edu main campus

2009-06-26 17:15:57 ttwomey

The problem with Single Sign-On authentication has been resolved. We will continue to monitor the situation and we apologize for any inconvenience.

2009-06-26 16:14:26 jclow

Our programmers have identified the cause of this problem and are working to resolve it. Please check back for updates.

2009-06-26 14:51:13 jclow

Our programmers are investigating the issues with Single Sign-On authentication. We will continue to update this page with pertinent information as it becomes available.

2009-06-26 14:19:45 jclow

We are currently investigating issues with Single Sign-On Authentication. Any system using Single Sign-On for authentication may potentially be affected. Please check back for updates and we apologize for any inconvenience.

Campus Internet

2009-06-23 07:43:07 resolved acthelp@ucsd.edu main campus

2009-06-23 07:43:07 jclow

The issue with internet connections has been resolved. If you are still experiencing problems, please contact the ACT Help Desk at 858.534.1853 or via e-mail at acthelp@ucsd.edu

2009-06-23 07:32:15 robertr

We are investigating reports of problems with internet connections at various locations through out campus. Please back for updates.

Exchange

2009-06-19 16:18:45 resolved acthelp@ucsd.edu main campus

2009-06-19 16:18:45 devangel

The problem with accessing e-mail accounts has been resolved.

2009-06-19 16:01:56 gepowell

We are investigating reports of problems with email accounts on exchange server. Please back for updates.

SSO (Single Sign On)

2009-06-17 13:47:40 resolved acthelp@ucsd.edu main campus

2009-06-17 13:47:40 devangel

It appears that the network delay issue has been resolved. We will continue to monitor the situation. We appreciate your patience.

2009-06-17 12:21:44 gepowell

Our programmers are looking into a possible network delay issue. Users may be experiencing various issues accessing the Link Family, Tritonlink, and Blink Services. We apologize for any inconvenience. Please check back for updates.

2009-06-17 11:40:35 gepowell

We are continuing to investigate problems reported with SSO (Single Sign On). Please check back for updates.

2009-06-17 11:01:18 devangel

We are investigating reports of problems with SSO (Single Sign On) log on. Please check back for updates.

2009-06-16 16:11:07 bckim

Our programmers indicate that the SSO and network delays have been resolved and all systems involving Link Family, Tritonlink, and Blink Services are functioning normally again. We will continue to monitor the situation. Please contact the ACT Help Desk if you are continuing to experience difficulties. We can be reached at 858.534.1853 or via e-mail at acthelp@ucsd.edu. Thank you.

2009-06-16 14:59:13 bckim

Our programmers are looking into a possible network delay issue. Users may be experiencing various issues accessing the Link Family, Tritonlink, and Blink Services. We apologize for any inconvenience. Please check back for updates.

2009-06-16 14:20:12 gepowell

We are investigating reports of problems with SSO (Single Sign On) log on. Please check back for updates.

ALEN

2009-06-16 11:46:09 resolved acthelp@ucsd.edu main campus

2009-06-16 11:46:09 bckim

All problems with ALEN have been resolved.

Thank you for your patience.

2009-06-16 11:15:57 bckim

We are currently investigating problems with ALEN. Please check back for updates. We appreciate your patience.

Mailupd utility

2009-06-10 11:56:12 resolved acthelp@ucsd.edu main campus

2009-06-10 11:56:12 jclow

Our programmers have resolved the issue with mailupd. Please contact the Help Desk if you are still experiencing problems. We can be reached by phone at 858.534.1853 or via e-mail at acthelp@ucsd.edu

2009-06-10 11:38:42 ttwomey

We are currently investigating problems with the mailupd utililty, although alen.ucsd.edu is functional. Please check this page for updates.

AD Domain Controllers

2009-06-10 10:58:51 resolved acthelp@ucsd.edu main campus

2009-06-10 10:58:51 jclow

Our engineers have resolved this problem. We apologize for any inconvenience this may have caused. If you are still experiencing difficulties, please contact the ACT Help Desk at 858.534.1853 or via e-mail at acthelp@ucsd.edu

2009-06-10 09:56:27 jclow

Our engineers believe they have located the source of this problem and hope to have it resolved in the next 15 minutes. Thank you for your patience.

2009-06-10 09:25:02 ttwomey

We are currently investigating a possible issue with some of the campus AD domain controllers. Please check this for updates.

Link Family

2009-06-02 16:51:41 resolved acthelp@ucsd.edu main campus

2009-06-02 16:51:41 ttwomey

The Link Family Applications are working normally again and we will continue to monitor the situation. We apologize for any inconvenience.

2009-06-02 16:13:33 jclow

Some users may be experiencing difficulties accessing various Link Family Applications. Our engineers are aware of this problem and are working to resolve it. Please check back for updates.

Revelle Residential Network

2009-06-02 15:04:16 resolved acthelp@ucsd.edu main campus

2009-06-02 15:04:16 jclow

Our engineers indicate that this network is back up and functioning normally. Please contact the ACT Help Desk if you are experiencing difficulties. We can be reached at 858.534.1853 or via e-mail at acthelp@ucsd.edu. Thank you.

2009-06-02 14:19:32 devangel

Hello,
The router/distribution switch for the Revelle Residential Network area was scheduled to be replaced early this Thursday morning but has just failed again. We are going to replace this unit ASAP. Blake and Argo will lose connectivity while the replacement is swapped out. I will send an email after the network comes back up. Projected downtime is 30 minutes.

Thank you,

Ryan Sullivan
Datacom, ACT
University of California, San Diego
858-822-5602

Code upgrade on the firewall module in the Node B 6509 route

2009-05-29 09:47:21 resolved datacom-mgmt-l@ucsd.edu, security@ucsd.e main campus

2009-05-29 09:47:21 jclow

The upgrade was completed successfully. If you believe you are having any issues relating to this maintenance, please contact the Help Desk at 858.534.1853 or via e-mail at acthelp@ucsd.edu.

2009-05-27 16:46:59 rcgalacg

ACT Data Communications & Security has scheduled the following network upgrade:

START: 2145 Wednesday May 27
SCOPE: Code upgrade on the firewall module in the Node B 6509 router. This upgrade is in preparation for the core upgrade in June.

IMPACT: The following vlans will experience a brief 1-2 minute outage behind the firewall.

hds-nodea-cl
hds-nodeb-cl
hr-nodeb-cl
fao-nodeb-cl
fao-srvr-int
fao-srvr-ext
vcba-srvr-int
vcba-srvr-ext
vcba-nodeb-cl
vcba-pch-mpb-cl
vcba-nodea-cl
vcba-atknsn-cl
vcba-police-cl
vcba-nodej-cl
bkstr-nodeb-thncl
bkstr-nodeb-cl
bkstr-srvr-ext
bkstr-srvr-int
bkstr-srvr-pos
bfs-tpcn-cl
bfs-csc-cl
police-srvr-int
bfs-sbs-cl
bkstr-nodeb-pubcl
tps-cc-srvr-int
vcrmp-nodej-cl
vcrmp-srvr-ext
vcrmp-nodeb-cl
j-vcrmp-srvr-int
vcrmp-srvr-int
rec-nodea-pci
vcba-nodes-cl
fao-pubcl
er-nodeb-cl
rec-nodeb-pci-cl
bfs-post-cl
bfs-ces-cl
music-studioa
hdh-nodeb-pci-cl
act-nodeb-cl
music-bldg
price-kiosk

Single Sign-On

2009-05-27 14:00:31 resolved acthelp@ucsd.edu main campus

2009-05-27 14:00:31 jclow

All users should now be able to log in successfully to Single Sign-On. If you are still having difficulties signing in, please contact the Help Desk at 858.534.1853 or via e-mail at acthelp@ucsd.edu.

2009-05-27 13:31:15 jclow

Some users appear to still be having issues signing into Single Sign-On. We are investigating the cause of these problems and will be posting updates as soon as they are available. Thank you for your patience.

2009-05-27 12:14:47 parrish

The problem with SSO has been resolved.

Thank you for your patience,

2009-05-27 11:38:46 ttwomey

We are continuing to investigate reports of users unable to successfully log into Single Sign-On. Please check back for updates.

2009-05-27 10:42:27 jclow

We are currently investigating reports of users unable to successfully log into Single Sign-On. Our programmers are aware of this issue and are currently working towards resolving it. Please check back for updates.

Network

2009-05-21 13:11:07 resolved acthelp@ucsd.edu main campus

2009-05-21 13:11:07 jclow

AT&T reversed a misconfiguration they had made and all affected sites appear to be back up. Please contact the Help Desk at 858.534.1853 or acthelp@ucsd.edu if you continue to have connectivity issues.

2009-05-21 12:34:42 kaisen

We have received several reports of network outages at Washington Street, Encinitas, and La Jolla Shores Drive. We are currently working on resolving the outage.

Please check back here for status updates.

Link Family

2009-05-15 11:52:43 resolved acthelp@ucsd.edu main campus

2009-05-15 11:52:43 devangel

Issues with Link Family applications have been resolved. We appreciate your patience.

2009-05-15 08:30:01 robertr

Our programmers are aware of the issues with the Link Family applications and are currently working towards a resolution. We expect to have full functionality restored by noon today. Some applications will be available but will run very slowly. We appreciate your patience.

Financial LInk

2009-05-15 07:26:43 resolved acthelp@ucsd.edu main campus

2009-05-15 07:26:43 robertr

Financial Link is currently unavailable. Our programmers are aware of this issue and are currently working towards a resolution. Please check back for updates.

Requisitions

2009-05-14 14:18:14 resolved acthelp@ucsd.edu main campus

2009-05-14 14:18:14 devangel

Reported issues with Requisitions have been resolved.

2009-05-14 13:14:56 devangel

We are currently investigating reported issues with Requisitions in Financiallink. We appreciate your patience. Please check back for updates.

FinancialLink

2009-05-13 09:29:27 resolved acthelp@ucsd.edu main campus

2009-05-13 09:29:27 jclow

FinancialLink has been restored to full functionality. Thank you for your patience. If you are still experiencing difficulties, please contact the ACT Help Desk at 858.534.1853 or at acthelp@ucsd.edu

2009-05-13 08:44:57 jclow

Users may be receiving an error message when attempting to access FinancialLink. Our programmers are aware of this issue and are currently working towards a resolution. Please check back for updates

Exchange mail

2009-05-10 12:33:04 resolved acthelp@ucsd.edu main campus

2009-05-10 12:33:04 parrish

The problem has been resolved.

Thank you for your patience.

2009-05-10 11:50:07 parrish

We're currently investigating problems with one of the exchange machines. We should have the problem resolved in the next 30 minutes.

VPN Service

2009-05-07 17:40:39 resolved acthelp@ucsd.edu main campus

2009-05-07 18:02:10 rcgalacg

VPN Service is working normally again. We apologize for the inconvenience.

2009-05-07 17:40:39 rcgalacg

The VPN service is currently unavailable, we are investigating now, please check this page for updates.

Network upgrade and associated outages

2009-05-07 08:21:28 resolved drapp@ucsd.edu main campus

2009-05-07 08:21:28 devangel

This scheduled maintenance is complete, and all networks and buildings
in the areas listed below are online. If you notice any network
related issues in the buildings listed below in the original announcement please notify the ACT Help Desk at 534-1853 to report the problem.

Dave Rapp
________________________________________
From: sysadmin-l-bounces@mailman.ucsd.edu [sysadmin-l-bounces@mailman.ucsd.edu] On Behalf Of Rapp, David [drapp@ucsd.edu]
Sent: Monday, May 04, 2009 11:22 AM
To: sysadmin-l@ucsd.edu
Subject: [Sysadmin-L] Network Maintenance -- Node-S -- Wednesday 5/6/2009 10PM - 11PM

SUBJECT: Network upgrade and associated outages evening of Wednesday, 5/6/09

This message is to inform you that ACT Data Communications has scheduled necessary maintenance of the Cisco router in Node-S in preparation of continued growth and expansion of the campus core. This event will take place on :

START: 2200 Wednesday May 6th
STOP: 2300 Wednesday May 6th

SCOPE: Network hardware upgrade and router reload.

IMPACT: Outages of attached networks during this maintenance window. Intermittent connectivity loss of approximately 15 minutes during this window can be expected. This includes both wired and wireless networks in the following buildings serviced via Node-S :



Node-S
Bldgs. 301,302,303,309,400
Career Services
Center Hall
International Center
Student Health
Student Services

If you have any questions, please feel free to contact me directly.

Dave Rapp

2009-05-06 09:29:22 devangel

SUBJECT: Network upgrade and associated outages evening of Wednesday, 5/6/09

This message is to inform you that ACT Data Communications has scheduled necessary maintenance of the Cisco router in Node-S in preparation of continued growth and expansion of the campus core. This event will take place on :

START: 2200 Wednesday May 6th
STOP: 2300 Wednesday May 6th

SCOPE: Network hardware upgrade and router reload.

IMPACT: Outages of attached networks during this maintenance window. Intermittent connectivity loss of approximately 15 minutes during this window can be expected. This includes both wired and wireless networks in the following buildings serviced via Node-S :



Node-S
Bldgs. 301,302,303,309,400
Career Services
Center Hall
International Center
Student Health
Student Services

If you have any questions, please feel free to contact me directly.

Dave Rapp

Exchange MBX Servers Maintenance (5/6 - 5/10)

2009-05-06 17:34:47 resolved acthelp@ucsd.edu main campus

2009-05-06 17:34:47 ntrieu

We are preforming maintenance on the MBX servers this week. Some users may see a message about their mailbox being temporarily available for up to 10 minutes. Please report any issues to the ACT Helpdesk at 858-534-1853.

FinancialLink Enhancements

2009-04-26 14:38:25 resolved acthelp@ucd.edu main campus

2009-04-26 14:38:25 parrish

Upgrades are complete.

2009-04-24 09:29:53 parrish

We are pleased to let you know that the FinancialLink suite of applications (http://financiallink.ucsd.edu) will be upgraded this weekend with several major enhancements and a new database engine. The implementation will take place on Saturday, April 25, and the system will be unavailable that entire day.

Sophos Virus Alerts

2009-04-10 07:59:56 resolved acthelp@ucsd.edu main campus

2009-04-10 07:59:56 jclow

This problem has been resolved. This issue was caused by a visual update to the Barracuda page which has been reversed, and the message is no longer appearing.

2009-04-10 07:48:59 robertr

Barracuda spam firewall users have been reporting Sophos alerts while logging into their Barracuda spam quarantine. Our engineers are aware of this problem and are currently investigating it. Thank you for your patience. We will post an update shortly.

Link Family

2009-04-08 15:11:50 resolved acthelp@ucsd.edu main campus

2009-04-08 15:11:50 ttwomey

This issue has been resolved, we apologize for any inconvenience.

2009-04-08 12:19:53 ttwomey

We are continuing to investigate the issues with the Link family applications. Please check this page for further updates.

2009-04-08 09:57:29 robertr

We are currently investigating issues within the Link Family. Sorry for the inconvenience. We will post an update shortly.

Blink Directory Search

2009-04-08 08:36:51 resolved acthelp@ucsd.edu main campus

2009-04-08 08:36:51 robertr

The issue with the Blink Directory Search has been resolved. Sorry for the inconvenience.

2009-04-08 08:30:07 robertr

We are currently investigating the slowness with the directory search on blink. We appreciate your patience. Please check back for updates.

Link Family

2009-03-31 13:58:53 resolved acthelp@ucsd.edu main campus

2009-03-31 13:58:53 devangel

The problem with slowness within the Link Family has been resolved. We appreciate your patience.

2009-03-31 13:14:29 devangel

We are currently investigating slowness within the Link Family. Please check back for updates.

System Maintenance on MBX3 & MBX4 (3/30- 4/2 11PM to 2AM

2009-03-30 16:57:04 resolved acthelp@ucsd.edu main campus

2009-03-30 16:57:04 ntrieu

We will be performing system maintenance on the mail systems MBX3 and MBX4 from Monday through Thursday this week. Email flow is not affected and messages will deliver during this time, but some accounts may be inaccessible for up to 15 minutes during the maintenance window (11PM – 2AM).

AT&T Cell Service

2009-03-30 10:45:53 resolved acthelp@ucsd.edu main campus

2009-03-30 10:45:53 devangel

The problem with AT&T Wireless cell sites near campus has been resolved. Users will need to power off their devices and power them back on.

2009-03-30 09:18:18 devangel

AT&T Wireless is still currently having problems with cell sites near campus. AT&T is aware of this issue and working to resolve it.

2009-03-30 08:07:16 jclow

AT&T Wireless is currently having problems with cell sites near campus. As a result, many subscribers may not be able to make or receive calls or transmit data. AT&T is aware of this issue and working to resolve it.

Academic Personnel Online - APOL

2009-03-30 08:47:54 resolved acthelp@ucsd.edu main campus

2009-03-30 08:47:54 devangel

Issues with Academic Personnel Online have been resolved.

2009-03-30 08:47:05 devangel

We are currently investigating issues with Academic Personnel Online. Please check back for updates. We appreciate your patience.

MyApplication

2009-03-16 14:52:13 resolved acthelp@ucsd.edu main campus

2009-03-16 14:52:13 jclow

The problem with MyApplication has been resolved. We will continue to work with any users experiencing issues on a case by case basis. If you are having any troubles logging in please contact the ACT Help Desk at 858.534.1853 or at acthelp@ucsd.edu.

2009-03-16 11:03:35 jclow

Our programmers are working to resolve this issue as quickly as possible. Please check back on this page for updates. Thank you.

2009-03-16 10:06:23 jclow

Some students are reporting issues logging into the MyApplication site. Our programmers are aware of the issue and are working to resolve it. Thank you for your patience.

My Application

2009-03-15 09:09:07 resolved acthelp@ucsd.edu main campus

2009-03-15 12:29:25 parrish

The problem with My Application has been resolved.

Thank you for your patience.

2009-03-15 09:09:07 parrish

We are currently working on connection problems to MyApplications. We plan to have this fixed as soon as possible. Please try connecting in 30 minutes to an hour.

Thank you for your patience,

UCSD Unencrypted Wireless

2009-03-13 12:42:57 resolved acthelp@ucsd.edu main campus

2009-03-13 12:42:57 ttwomey

We think the problems with wireless networking have been resolved. Affected users should release and renew their IP leases and please report any continued problems to the ACT Help Desk at 858-534-1853.

2009-03-13 10:52:47 jclow

We have received reports of some customers having connectivity issues after connecting to the UCSD unencrypted network. Please note the UCSD-PROTECTED network is not affected by this issue. Our engineers are aware of the problem and are currently working on a solution. Please check back for updates.

Comcast blocking email from campus Exchange servers

2009-03-13 10:32:32 resolved acthelp@ucsd.edu main campus

2009-03-13 10:32:32 devangel

The problem with Comcast blocking email messages from two of the four campus Exchange relay servers has been resolved.

2009-03-12 17:36:21 rcgalacg

Comcast is blocking email messages from two of the four campus Exchange relay servers. That action may result in some senders receiving a "Delivery Delayed" error message and message non-delivery when attempting to email comcast.net recipients. The Postmaster Team has been working with Comcast for quite some time and hopes to resolve this problem within the next day.

Exchange

2009-03-11 08:54:37 resolved acthelp@ucsd.edu main campus

2009-03-11 08:54:37 robertr

The issues with Exchange have been resolved. Thank you for your patience.

2009-03-11 08:37:47 robertr

We are currently investigating an issue with MBX1 and MBX3 mailboxes. We will post an update shortly.

Campus wireless

2009-03-05 17:35:38 resolved acthelp@ucsd.edu main campus

2009-03-05 17:35:38 parrish

The problem with the wireless network has been resolved.

Thank you for your patience.

2009-03-05 17:00:17 parrish

We should have the problem with wireless connections solved shortly.

Thank you for your patience.

2009-03-05 16:30:25 parrish

We're currently investigating problem with Campus wireless. People are seeing the stop sign when try to go to different sites

ENPET

2009-03-05 11:11:57 resolved acthelp@ucsd.edu main campus

2009-03-05 11:11:57 devangel

The issues regarding the ENPET application have been resolved. We appreciate your patience.

2009-03-05 10:42:32 devangel

We still are investigating issues regarding the ENPET application. We appreciate your patience. Please check back for updates.

2009-03-05 10:03:44 devangel

We are currently investigating issues regarding the ENPET application. We appreciate your patience.

UCSD-Protected Wireless

2009-02-26 09:13:39 resolved acthelp@ucsd.edu main campus

2009-02-26 09:13:39 robertr

The issue with UCSD-Protected Wireless has been resolved. Sorry for the inconvenience.

2009-02-26 08:01:28 jclow

Some users are currently unable to connect to the UCSD-Protected encrypted wireless network. Our engineers are aware of this problem and working towards a solution.

VPN

2009-02-26 08:28:03 resolved acthelp@ucsd.edu main campus

2009-02-26 08:28:03 robertr

The issue with VPN has been resolved. Sorry for the inconvenience.

2009-02-26 07:56:27 jclow

Our engineers are aware of this problem and are working towards a resolution. Please check back for updates.

2009-02-26 07:14:28 robertr

We are currently investigating an issue with login fail attempts to VPN. Sorry for the inconvenience.

AYSO not available

2009-02-19 12:19:04 resolved acthelp@ucsd.edu main campus

2009-02-19 12:19:04 parrish

The problem with AYSO has been resolved.

2009-02-19 11:45:43 gepowell

UCOP is working on the problem with the AYSO application. They expect it to be working shortly.

Thank you for your patience.

2009-02-19 09:56:44 gepowell

We have reports that AYSO (At Your Service Online) application is currently unavailable.

Programmers are working on this issue. Please check back for updates.

Mailman delays

2009-02-17 14:35:34 resolved acthelp@ucsd.edu main campus

2009-02-17 14:35:34 ttwomey

This problem has been resolved, we apologize for any inconvenience.

2009-02-17 11:48:30 ttwomey

There have been approximately 30 minute delays in email to mailing lists this morning, but the backlog is clearing up now. Mail should be working normally shortly.

PPS Web Pan/Web Merit

2009-02-17 10:01:15 resolved acthelp@ucsd.edu main campus

2009-02-17 10:01:15 jclow

We have resolved the issues with PPS WebPAN and Web Merit. Thank you for your patience.

2009-02-17 07:44:30 robertr

We are currently investigating issues with PPS Web Pan/Web Merit. We will post an update shortly. Sorry for the inconvenience.

Barracuda Spam Server (bigfish.ucsd.edu)

2009-02-03 12:02:30 resolved acthelp@ucsd.edu main campus

2009-02-03 12:02:30 ntrieu

The spam quarantine login page is now accessible. The server is currently processing the incoming mail queue so delivery will be delayed.

2009-02-03 11:34:29 ntrieu

The spam server web login at https://bigfish.ucsd.edu is currently inaccessible. We are actively investigating the problem .

Network Maintenance

2009-02-01 13:43:03 resolved acthelp@ucsd.edu main campus

2009-02-01 13:43:03 parrish

The work has been completed.

2009-01-29 17:05:28 rcgalacg

ACT Data Communications has scheduled the following network maintenance:

SCOPE: Node-J UPS Maintenance:

The Node-J UPS (TPCS) will be put in bypass mode, CPT (Computer Protection Technology) will discharge and recharge the batteries with a vendor supplied load bank. This is to resolve the low level the UPS batteries tested at during a routine PM and to maintain the life of the batteries.


START: Saturday January 31st 2009 04:00

STOP: Saturday January 31st 2009 06:00

IMPACT: No outages or impacts are expected.

ACT Services

2009-01-29 09:15:11 resolved acthelp@ucsd.edu main campus

2009-01-29 09:15:12 parrish

Online services are still experiencing periodic performance issues. We will continue to monitor and find a resolution.

Active Directory/Exchange

2009-01-27 09:27:57 resolved gepowell main campus

2009-01-27 09:27:57 gepowell

The problem reported with the Active Directory/Exchange servers has been resolved.

Thank you for your patience.

2009-01-27 09:00:37 gepowell

ACT programmers have identified a problem with the Active Directory/Exchange servers.

The AD/Email team is troubleshooting the issue. We apologize for any inconvenience this may cause.

Please check back for updates.

Fiber repair (LJP, Regents Park Row, Executive Dr)

2009-01-25 15:03:25 resolved datacom-mgmt-l@ucsd.edu main campus

2009-01-25 15:03:25 parrish

The work has been completed.

2009-01-22 20:56:22 parrish

Emergency shutdown

SCOPE: Fiber repair -- Re-splicing the CENIC fiber cables that have water damage to 3 off campus locations

LOCATIONS: 8950 Villa La Jolla Drive(La Jolla Professional)
4150 Regents Park Row

4570 Executive Drive

START: Sunday January 25th 7:00 AM This work will take 8-10 hours

STOP: Sunday January 25th 5:00 PM (approx time)

IMPACT: During this time all of the above locations will be out of service. The outage described above is limited to UCSD(Ericsson) telephone service and UCSD data services.

AT&T and other vendor services will not be affected.

Telephone service to 4150 which is provided by AT&T will not be affected

Fiber to the Med Center and Data Center will not be affected.

Financial Link

2009-01-22 09:44:14 resolved acthelp@ucsd.edu main campus

2009-01-22 09:44:14 robertr

The issue with Financial Link has been resolved. We apologize for any inconvenience.

2009-01-22 08:17:39 robertr

We are currently investigating reports of problems accessing some Financial Link applications. Please check back for updates.

Link family applications

2009-01-21 16:35:48 resolved acthelp@ucsd.edu main campus

2009-01-21 16:35:48 ttwomey

The Link family services are working normally again, we apologize for any inconvenience.

2009-01-21 15:00:17 ttwomey

We are continuing to investigate problems with accessing Link family applications and hope to have a resolution shortly. Please check this page for updates.

2009-01-21 14:11:10 ttwomey

We are currently investigating reports of problems accessing some Link family applications. Please check back for updates.

Financiallink

2009-01-21 10:49:45 resolved acthelp@ucsd.edu main campus

2009-01-21 10:49:45 devangel

The problem with Financiallink slowness has been resolved. We appreciate your patience.

2009-01-21 09:19:07 devangel

We hope to have a working solution within the next hour. Please check back for updates, Thank You.

2009-01-21 09:11:39 devangel

We are investigating reports of slowness accessing Financiallink. Please check back for updates.

Campus VPN

2009-01-10 12:20:26 resolved acthelp@ucsd.edu main campus

2009-01-10 12:20:26 parrish

The problems with vpn connections have been resolved.

Thank you for your patience.

2009-01-10 11:00:53 parrish

We are closer to solving the connection problems with vpn.ucsd.edu

2009-01-10 09:12:16 parrish

We should have the connection problem resolved shortly.

2009-01-10 07:58:17 parrish

We're currently investigating connection problems with vpn.ucsd.edu.

UCSD-PROTECTED

2009-01-06 13:24:45 resolved acthelp@ucsd.edu main campus

2009-01-06 13:24:45 kcchou

The connectivity issue affecting users using the UCSD encrypted wireless network has been resolved. Please contact the ACT Help Desk at 858.534.1853 or via e-mail at acthelp@ucsd.edu if you need further assistance. Thank you for your patience.

2009-01-05 17:10:04 kcchou

We are currently investigating an issue with the encrypted wireless network potentially affecting a small number of users. While it does not appear to be widespread, we hope to have the issue resolved as soon as possible. Please check back for updates in the morning. Thank you.

Network maintenance

2009-01-05 17:31:02 resolved acthelp@ucsd.edu main campus

2009-01-05 17:31:02 ttwomey

The code upgrade for the NodeM firewall service module is complete and all appears to be normal again. Please contact the ACT Help Desk at 858-534-1853 if you continue to have problems.

2009-01-05 17:03:00 ttwomey

Network engineers are performing a code upgrade at 5 pm to the node M firewall which will bring the network down for about 15 mins.

Voice Mail

2008-12-17 07:37:33 resolved acthelp@ucsd.edu main campus

2008-12-17 08:02:02 robertr

The issues with Voice Mail have been resolved.

2008-12-17 07:37:33 robertr

We are currently experiencing issues with Voice Mail. our technicians are working to resolve the issue.

Blackberry

2008-12-10 08:28:43 resolved acthelp@ucsd.edu main campus

2008-12-10 08:28:43 ntrieu

The problem has been resolved, services are back online.

2008-12-10 01:30:23 ntrieu

We are currently experiencing problems with the campus Blackberry server; our technicians are working to resolve the issue.

AD Web Services Tools

2008-12-10 08:27:50 resolved acthelp@ucsd.edu main campus

2008-12-10 08:27:50 ntrieu

The problem has been resolved, services are back online.

2008-12-10 01:34:42 ntrieu

The AD web services tools (ADTools, AD Password change, Popmail migration) are currently offline due to a hardware issue. We are actively working on the problem.

Link Applications

2008-12-08 16:07:38 resolved acthelp@ucsd.edu main campus

2008-12-05 17:27:53 ttwomey

We are close to having a fix in place, please check back for updates. Thank You for your patience.

2008-12-05 15:40:07 ttwomey

We hope to have a working solution within the next hour. Please check back for updates, Thank You.

2008-12-05 14:23:27 ttwomey

We are still investigating issues with Link applications. Please check back for updates. Thank you.

2008-12-05 12:43:02 kaisen

We are currently experiencing issues with applications that connect to IFIS and ISIS specifically. Please check back for updates. Thank you.

2008-12-05 11:02:54 parrish

The intermittent problems with Link Applications has been resolved.

2008-12-05 10:18:20 kcchou

We are currently experiencing intermittent problems with Link Applications. Please check back for updates. Thank you.

Link Applications

2008-12-08 16:01:33 resolved acthelp@ucsd.edu main campus

2008-12-08 10:12:55 robertr

The problem accessing Link Applications has been resolved. We appreciate your patience.

2008-12-08 09:54:46 robertr

We are still investigating issues with Link applications. Please check back for updates. Thank you.

2008-12-08 09:04:46 robertr

We are currently experiencing intermittent problems with Link Applications. Please check back for updates. Thank you.

Marketplace

2008-12-04 15:45:29 resolved acthelp@ucsd.edu main campus

2008-12-04 15:45:29 devangel

The problem accessing Marketplace has been resolved. We appreciate your patience.

2008-12-04 14:15:25 devangel

We are currently investigating problems accessing Marketplace. Please check back for updates.

Financiallink

2008-12-03 10:29:40 resolved acthelp@ucsd.edu main campus

2008-12-03 10:29:40 kcchou

The intermittent problem with FinancialLink has been resolved. If you continue to experience difficulties, please contact the ACT Help Desk at 858.534.1853, or via e-mail at acthelp@ucsd.edu. Thank you for your patience.

2008-12-03 09:54:42 kcchou

Our engineers are currently working to resolve the issue causing intermittent problems with FinancialLink this morning. Please check back for updates. Thank you.

2008-12-03 08:58:04 devangel

We are currently investigating intermittent problems with Financiallink. Please check back for updates.

Blink Applications

2008-12-02 10:23:10 resolved acthelp@ucsd.edu main campus

2008-12-02 10:23:10 jclow

The issues affecting Blink Applications have been resolved, and we will continue to monitor these applications. Thank you for your patience.

2008-12-02 09:49:26 kcchou

We are still experiencing difficulties. Our engineers are working diligently to resolve the issue. Thank you for your patience.

2008-12-02 09:15:36 kcchou

We are currently experiencing problems with blink applications. Please check back for updates. Thank you.

Single Sign-On

2008-11-26 08:02:49 resolved acthelp@ucsd.edu main campus

2008-11-26 08:02:49 jclow

The problem affecting Single Sign On has been resolved. If you continue to experience difficulties, please contact the ACT Help Desk at 858.534.1853 or via e-mail at acthelp@ucsd.edu. Thank you for your patience.

2008-11-26 07:37:54 jclow

We are currently experiencing problems with Single Sign-On. Our programmers are currently investigating this problem and an update will be posted shortly.

SMTP Service

2008-11-24 13:30:45 resolved acthelp@ucsd.edu main campus

2008-11-24 13:30:45 devangel

The problem with sending mail using smtp.ucsd.edu has been resolved. We appreciate your patience. Please let us know if you are still experiencing problems.

2008-11-24 12:18:07 kcchou

We're still looking into the problem. Thank you for your patience.

2008-11-24 11:53:52 kcchou

Users have reported problems sending mail using smtp.ucsd.edu We are currently investigating the issue and we hope to have a resolution shortly. Please check back for updates. Thank you.

Expired SSL Certificate error with SMTP

2008-11-21 22:43:26 resolved acthelp@ucsd.edu main campus

2008-11-21 22:43:26 rcgalacg

The issue regarding the expired SSL certificate has been resolved. You may still see an error stating the certificate has not been trusted. This is a new certificate that has replaced the expired certificate. Go ahead and accept it. We apologize for any inconvenience this has caused.

2008-11-21 17:52:30 rcgalacg

UPDATE: For users who are unable to send messages after accepting the certificate, a temporary workaround is to login to http://mail.ucsd.edu or http://acs-webmail.ucsd.edu for the time being. We apologize for any inconvenience this has caused.

2008-11-21 17:24:18 rcgalacg

We are receiving reports from users getting expired SSL certificate error messages when sending e-mails via smtp.ucsd.edu. You should be able to send the message and subsequent messages by immediately accepting the certificate. We are working on a solution to this issue and hope to resolved it soon. Please check back here for latest updates.

SPAM Server-Bigfish.ucsd.edu

2008-11-20 15:26:00 resolved acthelp@ucsd.edu main campus

2008-11-20 15:26:00 ntrieu

The SPAM server bigfish.ucsd.edu is back online and services have resumed properly.

2008-11-20 14:46:18 ntrieu

The server is currently offline due to urgent maintenance being performed. Access to the SPAM quarantine will not be accessible until service resumes.

Mailing List Delays

2008-11-20 10:44:09 resolved acthelp@ucsd.edu main campus

2008-11-20 10:44:09 kcchou

Our mail administrators discovered some legitimate mail mixed in with a large mailman queue that was deleted on Monday. These mails were placed back into the queue for delivery this morning. We apologize for any inconvenience and/or confusion that this has caused.

2008-11-20 09:07:24 kcchou

A number of e-mails sent to mailing lists appears to have been delayed until this morning. Our e-mail administrators are looking into the issue. Please check back for updates. Thank you.

Wireless Network

2008-11-19 10:30:11 resolved acthelp@ucsd.edu main campus

2008-11-19 10:30:11 devangel

The DHCP problem has been resolved. Thank you for your patience.

2008-11-19 10:16:19 kcchou

The DHCP problem is affecting both wired and wireless users. Our engineers are working diligently to resolve the issue. Please check back for updates.

2008-11-19 10:12:30 devangel

We have identified the problem as a DHCP problem. Please check back for updates.

2008-11-19 09:48:40 devangel

We are currently investigating problems with the
wireless network. Please check back for updates.

Financiallink

2008-11-19 08:33:20 resolved acthelp@ucsd.edu main campus

2008-11-19 09:25:46 devangel

The problem with reports in Financiallink has been resolved. Thank you for you patience.

2008-11-19 09:10:54 devangel

We are still investigating problems with reports in Financiallink. Please check back for updates.

2008-11-19 08:33:20 devangel

We are currently investigating problems with reports in Financiallink. Please check back for updates.

MyTime

2008-11-17 13:20:51 resolved acthelp@ucsd.edu main campus

2008-11-17 13:20:51 iyfanchi

The problem in MyTime has been resolved. Thank you for your patience.

2008-11-17 11:46:22 gkurosaw

Problems with timesheets in MyTime will be fixed by tomorrow. Users who need to access their timesheets are advised to contact their timekeeper for assistance. Please check back for updates.

Link Applications

2008-11-14 11:07:47 resolved acthelp@ucsd.edu main campus

2008-11-14 11:08:37 gepowell

The problem with Link Applications has been resolved. Thank you for your patience.

2008-11-14 10:10:08 gepowell

We are still investigating Link Application issues. Please check back for updates.

2008-11-14 09:33:14 kcchou

We are currently investigating issues with Link Applications. Please check back for updates. Thank you.

Large Delivery Queue on Mailman Listserver

2008-11-14 09:49:26 resolved acthelp@ucsd.edu main campus

2008-11-14 09:49:26 ntrieu

The queue issue has been resolved; delivery times have resumed to normal.

2008-11-14 08:56:54 ntrieu

An influx of listserver email delivery this morning has created a large delivery queue, which may result in delays of up to 45 minutes. We're currently working on the issue and will be posting updates.

Link Applications

2008-11-13 10:55:02 resolved acthelp@ucsd.edu main campus

2008-11-13 10:55:02 kcchou

The problem with Link Family Applications have been resolved. Our engineers will continue to monitor the system. If you are still experiencing difficulties, please contact the Help Desk at 858.534.1853 or e-mail acthelp@ucsd.edu. Thank you for your patience.

2008-11-13 09:02:52 jclow

We are currently investigating connection problems with Link Family Applications. Our programmers are aware of the issue and are working to resolve it. We will post an update shortly.

Mailman, Mailing Lists

2008-11-12 14:56:02 resolved acthelp@ucsd.edu main campus

2008-11-12 14:56:02 ntrieu

The mailman listserver issue has been resolved, mail delivery has resumed properly.

2008-11-12 14:50:30 parrish

We have identified the problem and we are in the process of fixing it.

2008-11-12 13:47:11 ttwomey

We are currently investigating a problem with the Mailman listserver not sending or receiving with multiple lists properly.
Please check this page for updates.

Campus Mail Delay

2008-11-10 13:06:13 resolved acthelp@ucsd.edu main campus

2008-11-10 13:06:13 ntrieu

The problem with mail flow has been resolved. Queued mail is now delivering and we expect delivery times to resume to normal within the next half hour.

2008-11-10 12:39:11 ntrieu

We're currently experiencing email delivery delays to campus recipients.The problem is actively being worked on and updates will be posted as we have more information.

Link Applications

2008-11-10 10:41:35 resolved acthelp@ucsd.edu main campus

2008-11-10 10:41:35 parrish

The connection problems have been resolved.

2008-11-10 10:19:57 parrish

We're currently investigating connection problems with link applications. We will post an update shortly.

Single Sign On

2008-11-06 16:25:29 resolved acthelp@ucsd.edu main campus

2008-11-06 16:28:13 kcchou

The problem affecting Single Sign On has been resolved. If you attempted to reset your password earlier, please do so again. Please contact the ACT Help Desk at 858.534.1853 or via e-mail at acthelp@ucsd.edu if you experience additional difficulties with your account. Thank you.

2008-11-06 15:38:56 kcchou

Users have reported not being able to authenticate and/or perform password resets with Single Sign On. The problem is being looked into. Please check back for updates. Thank you.

Employeelink

2008-11-03 13:35:49 resolved acthelp@ucsd.edu main campus

2008-11-03 14:55:46 devangel

This problem has been resolved. Thank you for your patience.

2008-11-03 14:49:07 devangel

We have identified the problem and currently working on a solution to resolve it. Please check back for updates.

2008-11-03 14:12:22 devangel

After further investigation, the problem appears to effect Financiallink as well. Please check back for updates.

2008-11-03 13:48:37 devangel

After further investigation, the problem appears to effect Financiallink as well. Please check back for updates.

2008-11-03 13:42:17 devangel

We are currently investigating database issues with Employeelink. Please check back for updates.

Single Sign-On

2008-11-03 10:54:40 resolved acthelp@ucsd.edu main campus

2008-11-03 10:54:40 jclow

The issue affecting Single Sign-On has been resolved. Thank you for your patience.

2008-11-02 14:35:53 parrish

Users may experience problems related to changing (or) resetting the passwords through ‘Single Sign-On’. ACT teams are aware of these problems and working on the resolution”.

System Database Maintenance Alert

2008-11-02 14:33:28 resolved acthelp@ucsd.edu or (858) 534-1853 main campus

2008-10-30 16:44:13 parrish

Start Date/Time:
Saturday, November 1, 2008; from - 8:00 PM

End Date/Time:
Sunday, November 2, 2008; to - 11:00 AM

Systems affected:
AccessLinkTNG, SSO, Autosys, Blink, DataLink, Data Warehouse, EmployeeLink, ENPET, FinancialLink, Merit System, SQLDSE, Time Reporting, TMS, TravelLink, and Tritonlink.

While we try very hard to schedule maintenance activities such that they don't disrupt the normal work that is scheduled, occasionally there are conflicts that are unavoidable or unforeseen (i.e. Vendor Support requirements). We would appreciate it if you would let us know if this activity will cause problems with your work. We will make every effort to minimize this impact.

Financial Link

2008-10-31 08:43:35 resolved acthelp@ucsd.edu main campus

2008-10-31 08:43:35 kcchou

This problem has been resolved. Thank you for your patience.

2008-10-31 08:32:10 kcchou

We are currently experiencing slow performance when accessing Financial Link. The problem is being investigated. We will post updates shortly.

IP Conflict, Wireless

2008-10-28 14:35:41 resolved acthelp@ucsd.edu main campus

2008-10-28 14:35:41 ttwomey

Wireless connectivity issues have been resolved. Some users may still see the error message indicating that an IP conflict has occurred, but should not experience connectivity issues as a result. This cosmetic issue will be resolved in the near future. If your wireless connection is still experiencing difficulties, please contact the ACT Help Desk at 858.534.1853, or by e-mail at acthelp@ucsd.edu.

2008-10-27 11:30:13 ttwomey

We are continuing to investigate this issue, please check back for further updates.

2008-10-24 10:08:28 ttwomey

We are investigating some reports of "IP Conflict" or "Duplicate IP Detected" errors when using the wireless system. Please check back for updates.

IFIS - Unavailable

2008-10-24 09:17:24 resolved acthelp@ucsd.edu main campus

2008-10-24 09:17:24 devangel

The problem accessing IFIS has been resolved.

2008-10-24 08:38:01 devangel

We are currently investigating problems accessing IFIS on the mainframe. Please check back for updates.

AD/Exchange Server Reboots for Security Update

2008-10-23 16:25:50 resolved acthelp@ucsd.edu main campus

2008-10-23 16:25:50 ntrieu

All of the AD/Exchange servers have been updated rebooted. Services are running normally.

2008-10-23 15:26:19 ntrieu

Exchange3.ucsd.edu is now being rebooted.

2008-10-23 15:17:07 ntrieu

All the AD domain controllers have been updated. The Exchange servers below is now being rebooted.

ACS-Exchange1.ucsd.edu

2008-10-23 14:45:34 ntrieu

These servers are backup. The list of servers below are now being rebooted. This means that AD/Exchange authentication may be affected for some users who happen to be on these servers.

carrot
137.110.175.9

kudos
132.239.46.251

brownies
132.239.0.183

2008-10-23 14:29:13 ntrieu

Due to a recent critical software security vulnerability, the following servers
have had their software updated and are in the process of being rebooted.

turkeyjerky
132.239.0.164

beernuts
132.239.0.130

cheetos
132.239.0.202

'UCSD' Wireless

2008-10-20 17:06:37 resolved acthelp@ucsd.edu main campus

2008-10-20 17:06:37 rcgalacg

All system wide problems that affected DHCP service have been fixed. If you are still experiencing problems please contact the ACT Help Desk (acthelp@ucsd.edu/858-534-1853). Please provide the following info when contacting the ACT Help Desk regarding this issue:
MAC/Physical Address
IP Address
Username
Network SSID
Location
Time

2008-10-20 12:56:19 ttwomey

We are continuing to investigate this issue, please check back for further updates.

2008-10-20 09:15:32 kcchou

We are currently investigating an issue with our DHCP service potentially affecting a small group of users connecting to our unencrypted wireless network ('UCSD'). Please check back for updates. Thank you.

Alen and the Database

2008-10-17 08:18:08 resolved acthelp@ucsd.edu main campus

2008-10-17 08:18:12 robertr

The issues affecting Alen and the Database have been resolved, and are back online.

2008-10-17 07:09:25 robertr

ALEN and the Database server are currently experiencing problems. We are currently working on a resolution. We are sorry for any inconvenience. Please check back for updates.

ALEN Data Synch

2008-10-17 01:07:10 resolved actnetapps@ucsd.edu main campus

2008-10-17 01:07:10 crys

Any lingering synchronization errors between ALEN and 'mailupd' have been resolved.

2008-10-16 14:06:33 crys

The database restore to return functionality to core services resulted in slightly stale data being published back to ALEN. You may notice un-synchronized data between ALEN and mailupd.

We're aware of this problem and plan to do a complete synch of the data after business hours.

Because the problem affects a small population, we determined that it was best not to take the DB off-line until close of business today.

DHCP Issues

2008-10-16 11:02:01 resolved acthelp@ucsd.edu main campus

2008-10-16 11:02:01 kcchou

The DHCP service is now working as it should. We will continue to monitor the system. Please contact the ACT Help Desk at 858.534.1853 or at acthelp@ucsd.edu if you continue to experience difficulties. Thank you.

2008-10-15 16:47:43 gepowell

We are still working on the problem with the database server. Please check back for updates. Thank you for your patience.

2008-10-15 15:47:09 jclow

The DHCP service should be restored to full functionality within the hour. We apologize for the inconvenience.

2008-10-15 15:34:25 jclow

Our engineers have determined the cause of the DHCP problem and resolution is underway. Please check back for updates.

2008-10-15 15:27:12 jclow

We are experiencing intermittent DHCP connectivity from various areas on campus. Our networking team is aware of this issue and is currently working on resolving it. Thank you for your patience.

ALEN

2008-10-16 10:32:02 resolved gepowell@ucsd.edu main campus

2008-10-16 10:32:02 gepowell

The problems with ALEN have been resolved.

Thank you for your patience.

2008-10-16 09:17:01 gepowell

Some issues have been resolved but we are still working on getting services restored completely.

Please check back for updates.

Thank you for your patience.

2008-10-15 16:40:31 gepowell

We are still working on the problem with the database server. Please check back for updates. Thank you for your patience.

2008-10-15 16:09:10 gepowell

A corrupted database has caused an inaccessibility to new DHCP leases, campus-wide. The database is being restored from the slave server and DHCP service will be restored within the next 15 minutes.

The restored database will return function to the status page, ALEN, and hostmaint as well.

Thank you for your patience.

2008-10-15 14:36:23 gepowell

The problem is still being worked on, we hope to have it resolved shortly. Please check back for updates. Thank you for your patience.

2008-10-15 13:46:22 gepowell

ALEN is currently experiencing problems with the database server. We are currently working on a resolution. We are sorry for any inconvenience. Please check back for updates.

Access to ALEN/hostmaint

2008-10-13 11:42:33 resolved actnetapps@ucsd.edu main campus

2008-10-13 11:42:33 crys

A temporary problem with an out of space /var volume on the database server caused access and performance problems with hostmaint and ALEN. This has been resolved and steps are being taken to prevent this from happening again.

Blink Applications

2008-10-09 07:19:45 resolved acthelp@ucsd.edu main campus

2008-10-09 07:51:05 robertr

The problem affecting Blink Applications has been resolved. Thank you for your patience.

2008-10-09 07:19:45 robertr

Blink Applications are currently experiencing a temporary interruption of service due to technical difficulties. We will post an update shortly. Thank you.

Blink Applications

2008-10-08 11:29:05 resolved acthelp@ucsd.edu main campus

2008-10-08 11:29:05 gepowell

The problem affecting Blink Applications has been resolved. Thank you for your patience.

2008-10-08 09:57:45 kcchou

Some applications are now available while others are still being worked on. We hope to have all issues resolved shortly. Thank you.

2008-10-08 08:41:40 kcchou

The problem is still being worked on, we hope to have it resolved shortly. Please check back for updates. Thank you for your patience.

2008-10-08 07:23:42 robertr

Blink Applications are currently experiencing a temporary interruption of service due to technical difficulties. We will post an update shortly. Thank you.

Blink Applications

2008-10-07 10:08:39 resolved acthelp@ucsd.edu main campus

2008-10-07 10:08:39 kcchou

The problem affecting Blink Applications has been resolved. Thank you for your patience.

2008-10-07 09:52:26 kcchou

Blink Applications are currently experiencing a temporary interruption of service due to technical difficulties. We will post an update shortly. Thank you.

ALEN

2008-10-06 12:07:50 resolved acthelp@ucsd.edu main campus

2008-10-06 12:07:50 gepowell

The problem with alen.ucsd.edu has been resolved.

Thank you for your patience

2008-10-06 11:20:58 kcchou

ALEN.ucsd.edu is currently unavailable. We will post an update shortly. Thank you.

Outlook Web Access (mail.ucsd.edu)

2008-10-03 16:27:45 resolved acthelp@ucsd.edu main campus

2008-10-03 16:27:45 iyfanchi

The problem has been resolved. Thank you.

2008-10-03 15:55:44 iyfanchi

We are currently working on the problem with Outlook Web Access at http://mail.ucsd.edu. We will be posting updates shortly. Thank you for your patience.

Exchange3

2008-10-03 11:06:55 resolved acthelp@ucsd.edu main campus

2008-10-03 11:06:55 kaisen

The exchange3 server is reported to be back up and running. We apologize for the inconvenience.

2008-10-03 10:54:52 kcchou

A number of people with mailboxes on exchange3 have reported issues sending a receiving mail. We are looking into the problem and will post an update shortly.

Outlook Web-access (mail.ucsd.edu)

2008-10-01 16:32:11 resolved acthelp@ucsd.edu main campus

2008-10-01 16:32:11 parrish

The access to mail.ucsd.edu problem has been resolved.

2008-10-01 14:15:06 iyfanchi

We are experiencing some problems with Outlook Web-access at http://mail.ucsd.edu. We are currently investigating the issue, and we will be posting updates shortly. Thank you for your patience.

mail.ucsd.edu

2008-10-01 13:53:00 resolved acthelp@ucsd.edu main campus

2008-10-01 14:39:41 parrish

The problem has been resolved, but we will continue to monitor the situation.

2008-10-01 13:53:00 parrish

The problem has been resolved, but we will continue to monitor the situation.

2008-10-01 12:34:43 parrish

We're still investigating this problem. We'll post updates shortly.

2008-10-01 11:27:24 kcchou

Users have reported problems connecting to mail.ucsd.edu using the (POP3) protocol. We are currently investigating the issue and will post an update shortly. Thank you.

E-mail Delivery Errors

2008-10-01 09:28:04 resolved acthelp@ucsd.edu main campus

2008-10-01 09:28:04 kcchou

The problem affecting e-mail delivery has been resolved. If you experience further problems, please contact the ACT Help Desk at 858.534.1853 or by e-mailing acthelp@ucsd.edu. Thank you.

2008-10-01 08:58:50 kcchou

Upon further investigation, this problem appears to be affecting only a subset of UCSD e-mail users. Our engineers are working diligently to resolve this issue. We hope to have a resolution shortly. Thank you for your patience.

2008-10-01 08:34:11 kcchou

We have been notified by users receiving e-mail delivery errors this morning. The problem is being looked into. Please check back for updates. Thank you.

UCTV Video Stream

2008-09-25 12:55:58 resolved acthelp@ucsd.edu main campus

2008-09-25 12:55:58 jclow

The UCTV video stream was restored to full functionality.

2008-09-24 15:36:55 parrish

UCTV video stream will be available to all within the next hour.

Thank you for your patience.

2008-09-24 13:19:46 jclow

The UCTV video stream will be offline for approximately an hour due to upgrades. Thank you for your patience.

Exchange Email Cluster--MBX4

2008-09-23 22:46:43 resolved adteam@ucsd.edu main campus

2008-09-23 22:46:43 ntrieu

The Exchange service is fixed; accounts are all accessible now.

2008-09-23 22:02:31 ntrieu

We're currently experiencing technical issues with the mail store cluster MBX4. Exchange accounts hosted on this server are offline. The problem is being worked on and we will update soon.

Financiallink Database issue

2008-09-23 18:26:07 resolved acthelp@ucsd.edu main campus

2008-09-23 18:26:07 rcgalacg

The technical issues with the reports section of Financial Link have been resolved. We apologize for any inconvenience.

2008-09-23 15:41:41 parrish

We continue to investigate the technical issues with the reports section of Financial Link. Please check for updates

2008-09-23 14:56:00 devangel

We are currently investigating technical issues in the Reports section of Financial Link. Please check for updates.

VPN service

2008-09-18 14:30:08 resolved acthelp@ucsd.edu main campus

2008-09-18 14:30:08 ttwomey

The VPN service is working normally again. We apologize for any inconvenience.

2008-09-18 12:55:06 ttwomey

We are currently investigating a problem with the VPN server, primarily affecting customers using the older versions of the Cisco client. Please check this page for updates.

Campus Email Store Unavailable--MBX4

2008-09-17 22:09:17 resolved acthelp@ucsd.edu main campus

2008-09-17 22:09:17 ntrieu

The mail store MBX4 is back online, all email is now accessible. Users hosted on this store may notice email delivery delays up to a couple of hours while we worked on the problem.

2008-09-17 21:38:41 ntrieu

We're currently experiencing problems with one of the clustered mail stores. Email is currently unavailable for these users. The problem is being worked on and we'll update soon.

Tritonlink

2008-09-16 15:43:39 resolved acthelp@ucsd.edu main campus

2008-09-16 15:43:39 jclow

The server issue that caused the Tritonlink issue has been completely resolved. Thank you for your patience.

2008-09-16 15:12:53 jclow

The Tritonlink authentication problem has been resolved. We will continue to monitor the situation and post back with an update as necessary.

2008-09-16 14:32:24 jclow

We are currently investigating issues preventing some students from logging into Tritonlink. We appreciate your patience and will post an update shortly.

Blackberry Service

2008-09-16 10:10:47 resolved acthelp@ucsd.edu main campus

2008-09-16 10:10:47 ntrieu

The Blackberry service issue has been resolved.

2008-09-16 09:27:19 ntrieu

Upon further investigation, it appears that the problem is affecting only specific departmental Exchange servers. We're actively working with the respective system administrators to fix the problem.

2008-09-16 09:23:04 jclow

Our Active Directory team has identified the problem and is working with department network administrators to resolve the issue. We will continue to post updates on this page.

2008-09-16 08:24:49 jclow

We are currently investigating an issue with the Blackberry services provided by UCSD. Our programmers are aware of this issue and are currently working to resolve it. We will post an update shortly.

MyEffort

2008-09-15 11:06:08 resolved acthelp@ucsd.edu main campus

2008-09-15 11:06:08 kcchou

The problem affecting access to MyEffort and AtYourServiceOnline has been resolved. Thank you for your patience.

2008-09-15 09:42:16 kcchou

Currently both MyEffort and AtYourServiceOnline are both unavailable. UCOP Help Desk has been notified and are currently working to repair the problem. Thank you.

2008-09-15 09:18:04 kcchou

The problem is currently being worked on. We hope to have the issue resolved as soon as possible. Thank you for your patience.

2008-09-15 08:31:14 kcchou

Due to technical difficulties, MyEffort is currently unavailable. Please check back for updates. Thank you.

Enrollment Central

2008-09-12 09:09:42 resolved acthelp@ucsd.edu main campus

2008-09-12 09:09:42 kcchou

Enrollment Central is now working as it should. Please contact the ACT Help Desk at 858.534.1853 if you continue to experience difficulties. Thank you for your patience.

2008-09-12 08:31:33 kcchou

Due to technical difficulties, Enrollment Central is currently unavailable. Please check back for updates. Thank you.

Blink Directory Search

2008-09-10 08:23:00 resolved acthelp@ucsd.edu main campus

2008-09-10 08:23:00 jclow

The issue affecting Directory Search has been resolved.

2008-09-10 08:11:55 jclow

Blink Directory Search is currently unavailable. Our programmers have been contacted and are currently investigating the issue. Thank you for your patience.

Single Sign On

2008-09-09 10:25:55 resolved acthelp@ucsd.edu main campus

2008-09-09 10:25:55 devangel

The problem with the Link Applications has been resolved. We apologize for the inconvenience.

2008-09-09 10:01:10 parrish

Technical difficulties are preventing users from accessing various Applications. We have contacted our engineers and they are working to resolve the problem. An update will be posted shortly. Thank you.

2008-09-09 09:09:40 robertr

Single Sign On and some Link Applications are now accessible but others are still being worked on. Please check back for updates. Thank you.

2008-09-09 08:00:20 robertr

Technical difficulties are preventing users from accessing various Link Applications. We have contacted our engineers and they are working to resolve the problem. An update will be posted shortly. Thank you.

Link Applications

2008-09-05 10:32:31 resolved acthelp@ucsd.edu main campus

2008-09-05 10:32:31 jclow

The issues affecting the functionality of Link Applications have been resolved. Thank you for your patience.

2008-09-05 09:48:41 jclow

Technical difficulties are preventing users from accessing various Link Applications. We have contacted our engineers and they are working to resolve the problem. An update will be posted shortly. Thank you.

Link Applications

2008-09-04 16:14:16 resolved acthelp@ucsd.edu main campus

2008-09-04 16:14:16 kcchou

All Link Applications are now working as they should. We will continue to monitor it and post updates if need be. Thank you for your patience.

2008-09-04 15:02:42 kcchou

Some Link Applications are now accessible but others, including directory searching are still being worked on. Please check back for updates. Thank you.

2008-09-04 14:24:54 kcchou

Our engineers are working to resolve the problem. We hope to have the problem resolved shortly. Thank you for your patience.

2008-09-04 13:42:34 kcchou

Technical difficulties are preventing users from accessing various Link Applications. We will post an update shortly. Thank you.

vpn.ucsd.edu

2008-09-04 15:30:18 resolved acthelp@ucsd.edu main campus

2008-09-04 15:30:18 kcchou

The problem was unrelated to the ongoing Link Application problem and has been resolved. Thank you for your patience.

2008-09-04 15:24:21 kcchou

vpn.ucsd.edu authentication is currently unavailable. Our administrators are investigating the problem as it may be related to the ongoing Link Application outage. Please check back for updates.

Tritonlink Authentication

2008-08-27 14:58:43 resolved acthelp@ucsd.edu main campus

2008-08-27 14:58:43 ttwomey

Tritonlink Authentication is now working as it should. We will continue to monitor the load and post updates as needed. Thank you.

2008-08-27 14:08:23 kaisen

Tritonlink authentication appears to be experiencing high loads and the number of accepted connections is currently limited. We will post an update shortly. Thank you.

2008-08-27 12:17:32 kcchou

Changes made to Tritonlink appear to have fixed the authentication problem. If you are unsure about your log in credentials, please reset your password and try logging in again. We will continue to monitor Tritonlink and post updates as needed. Thank you for your patience.

2008-08-27 11:05:48 kcchou

The problem with the Tritonlink Authentication system has been identified and is in the process of being resolved. Please check back for updates. Thank you for your patience.

2008-08-27 10:29:04 kcchou

Tritonlink authentication appears to be experiencing high loads and is currently unavailable. We will post an update shortly. Thank you.

2008-08-26 14:54:03 kcchou

Tritonlink Authentication is now working as it should. We will continue to monitor the load and post updates as needed. Thank you.

2008-08-26 12:22:25 kcchou

We are still experiencing difficulties with the Tritonlink Authentication system. Please check back for updates. Thank you.

2008-08-26 09:54:56 ttwomey

We are still experiencing difficulties with the Tritonlink Authentication system. The problem is being worked on and we hope to have a resolution shortly. Please check back for updates. Thank you.

2008-08-26 07:18:08 robertr

There is currently a problem with the tritonlink authentication system preventing users from logging in. We are investigating the problem and hope to have an update shortly. Thank you.

Tritonlink Authentication

2008-08-25 14:47:03 resolved acthelp@ucsd.edu main campus

2008-08-25 14:47:03 iyfanchi

The authentication problem has been identified and resolved. Thank you for your patience.

2008-08-25 13:26:21 kcchou

We are still experiencing difficulties with the Tritonlink Authentication system. The problem is being worked on and we hope to have a resolution shortly. Please check back for updates. Thank you.

2008-08-25 11:16:18 iyfanchi

The Tritonlink authentication problem has been resolved. Thank you for your patience.

2008-08-25 10:54:06 kcchou

There is currently a problem with the tritonlink authentication system preventing users from logging in. We are investigating the problem and hope to have an update shortly. Thank you.

IFIS/ISIS

2008-08-25 13:20:06 resolved acthelp@ucsd.edu main campus

2008-08-25 12:53:28 kaisen

The issue with the mainframe has been resolved. Services such as IFIS, ISIS, TritonLink, and others have been restored.

2008-08-25 12:18:26 kaisen

The IFIS/ISIS issue is still in the process of being resolved. We apologize for the inconvenience.

2008-08-25 11:38:31 kaisen

There is currently an issue with the mainframe. We are currently working on it and hope to have it resolved soon.

ALEN

2008-08-25 10:10:23 resolved acthelp@ucsd.edu main campus

2008-08-25 10:10:23 kcchou

The problem has been resolved. Thank you for your patience.

2008-08-25 09:33:54 parrish

The problem has been identified and should be working shortly.

2008-08-25 08:37:33 jclow

Services provided by ALEN are currently unavailable. We hope to have services restored shortly. Please check back for updates. Thank you.

NTV Network Outage

2008-08-25 09:04:32 resolved acthelp@ucsd.edu main campus

2008-08-25 09:04:32 kcchou

The network connectivity problem caused by a power supply failure in the NTV building has been resolved. Thank you.

2008-08-25 08:33:52 kcchou

The NTV Building is currently experiencing network connectivity issues. A technician has been dispatched to investigate the problem. We hope to have the issue resolved as quickly as possible. Thank you for your patience.

Exchange Mail

2008-08-22 13:08:15 resolved acthelp@ucsd.edu main campus

2008-08-22 13:08:15 parrish

The problem customers were experiencing on Exchange3 has been resolved.

2008-08-22 12:39:50 parrish

We're currently investigating connection problems with customers on Exchange3. We will post updates shortly.

Tritonlink Authentication

2008-08-20 12:20:59 resolved acthelp@ucsd.edu main campus

2008-08-20 12:20:59 kcchou

The cause of the Tritonlink Authentication system has been identified and should now be resolved. If you tried to reset your password earlier, please do so again, otherwise please try logging in again. If you are still unable to do so, please contact the ACT Help Desk at 858.534.1853. Thank you for your patience.

2008-08-20 11:45:29 kcchou

There is currently a problem with the tritonlink authentication system preventing users from logging in. We are investigating the problem and hope to have an update shortly. Thank you.

Link Applications

2008-08-20 07:38:49 resolved acthelp@ucsd.edu main campus

2008-08-20 07:52:20 robertr

Issues with the Link Applications have been resolved.

Tritonlink

2008-08-18 07:40:47 resolved acthelp@ucsd.edu main campus

2008-08-18 07:40:47 kcchou

Users were experiencing problems logging into Tritonlink over the weekend. The problem was resolved by Sunday evening. If you continue to experience difficulties logging in today, please contact the ACT Help Desk by calling 858.534.1853 or email acthelp@ucsd.edu. Thank you.

Tritonlink - Financial Aid

2008-08-13 13:12:22 resolved acthelp@ucsd.edu main campus

2008-08-13 13:12:22 devangel

The problem with accessing the Financial Aid section of Tritonlink has been resolved.

2008-08-13 11:53:49 kcchou

Technical difficulties are preventing users from accessing the Financial Aid section of Tritonlink. We hope to have the services restored shortly. Please check back for updates. Thank you.

Exchange Mail

2008-08-13 07:44:41 resolved acthelp@ucsd.edu main campus

2008-08-13 07:44:41 parrish

The connection problems with exchange3 has been resolved.

2008-08-13 07:28:42 parrish

The connection problems have been isolated to customers on Exchange3 and should be resolved shortly.

2008-08-13 07:22:59 parrish

We're currently investigating connections to the campus exchange server. We'll post updates here shortly.

Connexxus

2008-08-12 07:00:00 resolved acthelp@ucsd.edu main campus

2008-08-11 11:26:05 parrish

Connexxus will be unavailable from 7 - 8 am.

Mail Delays

2008-08-07 11:58:39 resolved acthelp@ucsd.edu main campus

2008-08-07 11:58:39 ttwomey

The problem has been resolved, however it may take until the end of the day for the rest of the messages queued to be delivered.

2008-08-07 09:40:01 jclow

We have identified the source of this problem and are currently working on a resolution. Thank you for your patience.

2008-08-07 08:51:10 kcchou

The problem appears to have originated from our SPAM scanners and is affecting e-mails originating both on and off campus. Our administrators are working to resolve the problem. We will post additional updates as they become available. Thank you.

2008-08-07 08:00:42 kcchou

We have been notified and have confirmed e-mail delays coming from Gmail. This possibly may include other off campus senders. Please check back for updates. Thank you.

DSL Remote Sites - Scheduled Maintenance

2008-08-06 07:38:16 resolved acthelp@ucsd.edu main campus

2008-08-06 07:38:16 kcchou

ATT scheduled hardware maintenance was completed successfully and all sites are up.

2008-08-04 16:35:18 gepowell

The ATT DSL connection for remote sites is scheduled for hardware maintenance after 10pm tonight. We will post an update when the work has been completed.

DSL remote sites

2008-08-04 13:10:20 resolved acthelp@ucsd.edu main campus

2008-08-04 13:10:20 devangel

The network DSL network outages at remote UCSD sites has been resolved.

2008-08-04 11:30:46 parrish

We have identified the problem and are working with AT&T to get it solved.

2008-08-04 10:18:46 devangel

We are currently investigating DSL network outages at remote UCSD sites. Please check back here for updates.

The following sites are effected:

AVRC Union Bank-Med
Beyster Institute
Copley Fam-Prev-Med Copley
Dawson Natural Resrv
Fam-Prev-Med Rncho Brndo
Health Assessment Program
Internal Audit
Kendall-Frost Reserve
Neurosciences
Plastic Surgery
PPRU- Peds Pharm Research
Psychiatry Dept
Trade St Annex
Unex RB North County Cntr
Whittier Institute

Directory Services

2008-08-01 17:56:56 resolved acthelp@ucsd.edu main campus

2008-05-22 10:49:05 kcchou

The campus directory services, responsible for staff and student searches on blink is experiencing intermittent connectivity issues. The problem will be resolved today. Please try again later this afternoon. Thank you.

ACT Web Services

2008-08-01 17:56:40 resolved acthelp@ucsd.edu main campus

2008-03-12 16:42:48 rcgalacg

ACT Web Services are currently unavailable due to system problems. We are currently working on a solution to resolve the issue. We apologize for the inconvenience.

Mailupd

2008-08-01 11:39:44 resolved acthelp@ucsd.edu main campus

2008-08-01 11:39:44 kcchou

The problem has been resolved. Thank you for your patience.

2008-08-01 11:18:13 parrish

The problem has been identified and Mailupd and ALEN should be accessible shortly.

2008-08-01 09:47:46 devangel

We are currently investigating reports of mailupd not repsonding. Please check this page for updates.

Wireless networking

2008-07-31 18:39:13 resolved acthelp@ucsd.edu main campus

2008-07-31 18:39:13 rcgalacg

This problem has been resolved. Thank you for your patience

2008-07-31 16:54:51 ttwomey

We've received reports of problems connecting to the wireless network at various locations and are currently investigating the issue.

Please check this page for further updates.

win2k.ucsd.edu

2008-07-31 11:23:01 resolved acthelp@ucsd.edu main campus

2008-07-31 11:23:01 kcchou

This problem has been resolved. Thank you for your patience.

2008-07-31 10:46:38 kcchou

The problem has been identified and a solution is being put in place. Service should be restored shortly. Thank you for your patience.

2008-07-31 10:31:14 kcchou

The web server hosting sign up forms and documentations for Blackberry Redirector and Exchange Mailbox services is currently unavailable. The problem is being worked on. Please check back for updates. Thank you for your patience.

Tritonlink

2008-07-31 11:01:47 resolved acthelp@ucsd.edu main campus

2008-07-31 11:01:47 kcchou

The problem has been resolved.

2008-07-31 10:24:39 kcchou

Students have reported problems accessing the Financial Aid tools after successfully authenticating with Single Sign On. The problem is being investigated. Please check back for updates. Thank you.

Mail Database

2008-07-30 08:21:59 resolved acthelp@ucsd.edu main campus

2008-07-30 08:21:59 kcchou

The problem has been resolved. Thank you.

2008-07-30 07:57:54 kcchou

Mail Database access via mailupd is currently unavailable. We hope to have the problem resolved as soon as possible. Please check back for updates. Thank you for your patience.

Popmail maintenance

2008-07-29 22:03:39 resolved acthelp@ucd.edu main campus

2008-07-29 22:03:39 parrish

The mailbox moves have been completed.

2008-07-29 12:39:36 kcchou

The mailbox moves should be completed before 7PM today. Thank you for your patience.

2008-07-29 09:18:41 parrish

The mailbox moves are getting closer to being done. We anticipate this finishing around noon today.

2008-07-28 22:19:49 parrish

Mail for the smaller group of people is currently available and is being moved. This will take sometime, but should be done late this evening or in the morning.

2008-07-28 21:12:56 parrish

Maintenance has been completed for the evening. The majority of customers on popstore9 can now get/check mail. Mail will need to be moved for a smaller group of people.

2008-07-28 19:56:41 parrish

Maintenance is going longer then expected. We plan to have things working in the next hour.

2008-07-28 16:06:17 parrish

popstore9 needs to be brought down at 5pm today for some emergency maintenance. It should be back up around 6pm. The help Desk has a list of customer that will be affected. We will post and update when maintenance is complete.

Campus Wireless - iPhones

2008-07-29 16:24:16 resolved acthelp@ucd.edu main campus

2008-07-29 16:24:16 crys

The iPhone & iPod Touch DNS problem has been resolved.

2008-07-29 14:32:35 kcchou

The problem is still being worked on. We also have confirmed that this problem is also affecting the iPod Touch as well. Please check back for updates. Thank you for your patience.

2008-07-29 12:00:27 parrish

We'll have details for you shortly.

2008-07-29 11:05:06 parrish

We are still investigating the problem and plan to have it fixed soon.

2008-07-29 10:37:05 parrish

We are currently investigating problems with iPhones connecting to the campus wireless network. We will post updates shortly.

MyEfforts

2008-07-28 15:18:08 resolved acthelp@ucsd.edu main campus

2008-07-28 15:18:36 kcchou

The problem with MyEfforts has been resolved. Thank you for your patience.

2008-07-28 14:58:13 kcchou

Due to technical difficulties, My Efforts is currently inaccessible. Users who successfully authenticate with campus Single Sign On is redirected back to blink instead of My Efforts. The problem is being investigated. Please check back for updates. Thank you.

Single Sign On

2008-07-28 11:37:29 resolved acthelp@ucd.edu main campus

2008-07-28 11:37:29 parrish

The problem with SSO has been resolved.

2008-07-28 11:30:16 parrish

The problem has been identified and will be fixed shortly.

2008-07-28 11:07:30 parrish

We are currently investigating reports of SSO not responding. We will post more information shortly.

alen.ucsd.edu

2008-07-28 07:18:31 resolved acthelp@ucsd.edu main campus

2008-07-28 07:18:31 kcchou

The problem has been resolved.

2008-07-28 07:07:53 kcchou

Services provided by alen.ucsd.edu is currently unavailable. We hope to have services restored shortly. Please check back for updates. Thank you.

no-stats.ucsd.edu

2008-07-25 10:37:49 resolved acthelp@ucsd.edu main campus

2008-07-25 10:37:49 parrish

The problem has been resolved.

2008-07-25 09:45:02 parrish

We are in the process of fixing the problem. It should be available shortly.

2008-07-25 09:09:14 kcchou

Connection problems to no-stats.ucsd.edu is currently being investigated. Please check back for updates. Thank you.

Node K

2008-07-19 13:36:03 resolved datacom-mgmt-l@ucsd.edu main campus

2008-07-14 10:05:48 parrish

SCOPE: Network hardware upgrade in Node K (Campus Services Complex and immediate areas)

START: 1000 Saturday, July 19th
STOP: 1400 (2pm) Saturday, July 19th


IMPACT: During this window certain locations/networks will experience intermittent connectivity.

Best Regards,

James Seddon
ACT Datacomm Manager

Tritonlink

2008-07-15 08:35:47 resolved acthelp@ucsd.edu main campus

2008-07-15 08:35:47 kcchou

There was a problem with our authentication system last night that has now been resolved. Passwords set yesterday may need to be reset again today. Please contact the ACT Help Desk at 858.534.1853 if you are still experiencing difficulties authenticating.

2008-07-15 08:23:10 kcchou

We are currently experiencing technical difficulties preventing users from authenticating with Tritonlink. The problem is being investigated, please check back for updates. Thank you.

Tritonlink

2008-07-11 17:14:06 resolved acthelp@ucsd.edu main campus

2008-07-11 17:14:06 ttwomey

This problem has been resolved. Thank you for your patience.

2008-07-11 17:07:09 ttwomey

We're investigating reports of slowness or no response for people trying to login to tritonlink, possibly due to heavy traffic. Please check this page for updates.

DARS

2008-07-11 11:28:57 resolved acthelp@ucsd.edu main campus

2008-07-11 11:28:57 parrish

This problem has been resolved.

2008-07-11 11:08:16 parrish

We are currently investigation connection problems with the DARS system. We will post updates shortly.

MyApplication

2008-07-11 08:38:36 resolved acthelp@ucsd.edu main campus

2008-07-11 08:38:36 kcchou

This problem has been resolved. Thank you for your patience.

2008-07-11 07:52:02 kcchou

The MyApplication password change feature is currently unavailable. Users are receiving the error: A System Error has occurred. The problem is being looked into. Please check back for updates. Thank you.

Expanded Budget Reports

2008-07-11 07:55:38 resolved acthelp@ucsd.edu main campus

2008-07-11 07:55:38 kcchou

This problem has been resolved. Thank you for your patience.

2008-07-11 07:50:14 kcchou

Technical difficulties are preventing users from using the Expanded Budget Reports feature of Financial Link. Users are receiving the following error: FinancialLink is having trouble communicating with its database server. Please check back for updates. Thank you.

Expanded Budget Reports

2008-07-10 08:20:28 resolved acthelp@ucsd.edu main campus

2008-07-10 08:20:28 devangel

The problem with Expanded Budget Reports has been resolved.

2008-07-10 08:00:12 kcchou

Technical difficulties are preventing users from using the Expanded Budget Reports feature of Financial Link. We are looking into the issue. Please check back for updates. Thank you.

PPS

2008-07-08 09:35:08 resolved acthelp@ucsd.edu main campus

2008-07-08 09:35:08 ttwomey

The TCP/IP issue that caused problems with PPS yesterday has been corrected over night, and PPS is working normally again.

We apologize for any inconvenience.

2008-07-07 16:31:32 devangel

We currently experiencing problems with PPS. We hope to have it resolved.

2008-07-07 11:30:47 devangel

The problem with PPS has been resolved.

2008-07-07 11:14:55 parrish

We currently experiencing problems with PPS. We hope to have it resolved.

Triton Link

2008-07-03 17:54:15 resolved acthelp@ucd.edu main campus

2008-07-03 17:54:15 parrish

The problem has been resolved.

2008-07-03 17:19:52 parrish

We have identified the problem and are in the process of fixing it.

2008-07-03 16:34:51 parrish

We're currently experiencing problems with Tritonlink. We will post updates shortly.

IFIS and ISIS

2008-07-03 13:10:39 resolved acthelp@ucsd.edu main campus

2008-07-03 13:10:39 parrish

The problem has been solved.

We apologize for the inconvenience.

2008-07-03 12:36:06 parrish

We've identified the problem and should have the services back online shortly.

2008-07-03 11:37:16 kcchou

IFIS and ISIS are both unavailable at this time. We are looking into the problem right now. Please check back for updates. Thank you.

ACT DFS Service

2008-07-03 11:57:37 resolved adteam@ucsd.edu main campus

2008-07-03 11:57:37 ntrieu

ACT DFS service is back on line.

2008-07-03 00:16:17 ntrieu

The ACT DFS service is currently down due to a hardware failure. Parts needed for this repair will need to be delivered so the service may be down through Thursday morning. We will post an update as soon as it is repaired.

Urey Hall - Network Connectivity

2008-07-02 13:20:51 resolved acthelp@ucsd.edu main campus

2008-07-02 13:20:51 devangel

Network outage on the 3rd fl. of Urey Hall has been resolved.

2008-07-02 10:36:12 devangel

We have received reports of a network outage on the 3rd fl. of Urey Hall. A technician is enroute to investigate.

My Application

2008-07-01 16:36:15 resolved acthelp@ucsd.edu main campus

2008-07-01 16:36:15 ttwomey

The problems with logging in to MyApplication.ucsd.edu have been resolved. If you continue to have difficulties please contact the ACT Help Desk at 858-534-1853.

2008-07-01 15:37:55 kcchou

Users are experiencing errors when attempting to reach myapplication.ucsd.edu. The problem is currently being worked on. Please check back for updates. Thank you.

Link Applications

2008-07-01 13:35:46 resolved acthelp@ucsd.edu main campus

2008-07-01 13:37:40 kcchou

The problems affecting Link Applications this morning has been resolved. If you are still experiencing difficulties, please contact the ACT Help Desk at 858.534.1853. Thank you for your patience.

2008-07-01 10:21:51 kcchou

Technical teams are working to resolve the problem. Some applications may appear to work intermittently. We hope to have all the services up soon. Thank you for your patience.

2008-07-01 08:41:02 kcchou

We are currently experiencing difficulties with our systems affecting users accessing certain Link Applications. We hope to have the problem resolved as quickly as possible. Please check back for updates. Thank you.

Network Hardware Upgrade

2008-06-24 07:54:29 resolved datacom-mgmt-l@ucsd.edu main campus

2008-06-24 07:54:29 parrish

Upgrade is complete.

2008-06-23 13:38:16 parrish

SCOPE: Network hardware upgrade in AP&M

START: 0600 Tuesday, June 24th
STOP: 0800 Tuesday, June 24th

IMPACT: During this window certain locations/networks in AP&M will experience intermittent connectivity.


Best Regards,

James Seddon
ACT Datacom Manager

Directory Search and MyTravel

2008-06-20 09:29:57 resolved acthelp@ucsd.edu main campus

2008-06-20 09:29:57 devangel

Directory Search and MyTravel are now working properly.

2008-06-20 09:09:11 devangel

We are currently investigating reports of the Directory Search and MyTravel not working in Blink.

Enrollment Central

2008-06-20 07:53:52 resolved acthelp@ucsd.edu main campus

2008-06-20 07:53:52 kcchou

This problem has been resolved. Thank you.

2008-06-20 07:44:26 kcchou

Enrollment Central is currently unavailable. Users attempting to log into Enrollment Central are receiving a Session Creation Failure. We hope to have the service restored as quickly as possible. Thank you for your patience.

Blink Directory Search

2008-06-19 17:04:05 resolved acthelp@ucsd.edu main campus

2008-06-19 17:04:05 parrish

Directory Search is working properly.

2008-06-19 16:15:16 devangel

We have located the source of the problem and hope to have it working shortly.

2008-06-19 15:39:56 devangel

We are currently investigating reports of the Directory Search not working in Blink.

Network Outage

2008-06-09 17:08:47 resolved acthelp@ucsd.edu main campus

2008-06-09 17:08:47 ttwomey

A network switch has been replaced and connectivity restored to normal. We apologize for any inconvenience.

2008-06-09 13:03:33 kcchou

There is currently a network outage affecting a large number of users located East of Geisel Library. Technicians are working diligently to restore network connectivity to those users. Please check back for updates. Thank you.

Virtual Private Networking (VPN)

2008-06-09 14:27:17 resolved acthelp@ucsd.edu main campus

2008-06-09 14:27:17 parrish

The problem has been resolved.

2008-06-09 11:25:37 kcchou

The problem with the old VPN client is still ongoing. We are working as quickly as possible to resolve the issue. Thank you for your patience.

2008-06-09 08:40:06 kcchou

We have been notified that the old VPN client is experiencing difficulties connecting to our network. The problem is being investigated. Please check back for updates. Thank you.

Mailupd

2008-06-05 08:45:34 resolved acthelp@ucsd.edu main campus

2008-06-05 08:45:35 kcchou

Mailupd is now available. Thank you for your patience.

2008-06-05 08:04:16 robertr

Mailupd is currently down and inaccessible. Sorry for the inconvenience.

Network connectivity

2008-06-04 11:42:06 resolved acthelp@ucsd.edu main campus

2008-06-04 11:42:06 ttwomey

Network connectivity is working normally again at BSB, we apologize for any inconvenience.

2008-06-04 11:19:57 ttwomey

We have received several reports of network outages within the Basic Science Building (BSB). We are currently investigating the cause of the outage.

Please check back here for status updates.

Link Applications

2008-06-04 10:43:08 resolved acthelp@ucsd.edu main campus

2008-06-04 10:43:08 parrish

All applications are working properly.

2008-06-04 09:02:32 kcchou

We have been notified that a number of Link applications are slow to respond after successfully authenticating with campus Single Sign On. Customers are reporting that after authenticating, it takes a long time before being redirected to the requested application. We are looking into the issue and hope to have it resolved as quickly as possible. Please check back for updates.

Employeelink: PPS Web Inquiry/PAN

2008-06-04 07:44:40 resolved acthelp@ucsd.edu main campus

2008-06-04 07:44:40 robertr

The issue has been resolved. If you are still having issues please call the ACT Help Desk 41853.

2008-06-03 07:55:48 kcchou

We have been notified that users attempting to access PPS Web Inquiry/PAN through Employeelink is receiving a HTTP Status 500 error. Please check back for updates. Thank you for your patience.

UCSD VPN

2008-06-03 09:20:36 resolved acthelp@ucsd.edu main campus

2008-06-03 09:20:36 robertr

VPN Services issues have been resolved. Sorry for the inconvenience.

2008-06-03 09:11:02 kcchou

We have confirmed that using the old Cisco VPN Client, users are unable to login even after repeatedly entering their login credentials. We will post updates as they become available. Thank you.

2008-06-03 09:07:46 kcchou

The UCSD VPN Service is currently unavailable. After providing proper authentication credentials, users are being notified that "connection attempt has failed." The problem is being investigated, please check back for updates. Thank you.

Chancellor's Complex Outage

2008-05-28 15:20:51 resolved acthelp@ucsd.edu main campus

2008-05-28 15:20:51 kcchou

This problem has been resolved. Please contact the ACT Help Desk at 858.534.1853 if you're still unable to access the network after rebooting your machine. Thank you.

2008-05-28 14:00:37 kcchou

It has been confirmed that buildings 104 and 105 have failing network devices. The devices will need to be replaced and configured. Network connectivity should resume in approximately one hour. Thank you for your patience.

2008-05-28 13:37:51 kcchou

There has been reports of buildings within the Chancellor's Complex(UC), specifically 104, 105, and 106 are experiencing network connectivity issues. Technicians have been dispatched to diagnose the problem. Please check back for updates. Thank you.

adpass.ucsd.edu

2008-05-27 09:08:03 resolved acthelp@ucsd.edu main campus

2008-05-27 09:08:03 kcchou

This problem has been resolved. Thank you for your patience.

2008-05-27 08:55:21 kcchou

The Active Directory(AD) Password Change Tool is currently unavailable. The issue is being looked into. Please check back for updates. Thank you.

Mailman Lists Server

2008-05-23 22:45:28 resolved postmaster@ucsd.edu main campus

2008-05-23 22:45:28 ntrieu

All queued email has been delivered; Mailman list service is fully functional.

2008-05-23 17:25:49 ntrieu

List email processing and delivery is functioning properly. There are still some queued messages being sent and the back log should be cleared within the next couple of hours.

2008-05-23 08:30:57 kcchou

The issue where mailman is appending "@mailman.ucsd.edu" address to replying list senders has been resolved. However, there is still a significant number of email in queue. We hope to have mail delivery resume as soon as possible. Thank you for your patience.

2008-05-23 00:28:12 ntrieu

Mail delivery has resumed and the queue is being processed. Due to the volume of queued mail, you may notice a delay with delivered mail. We're also still investigating the issue of the appended "@mailman.ucsd.edu" when replying to list senders.

2008-05-22 22:21:43 ntrieu

We are currently experiencing email delivery issues with the mailman server. All new messages are being queued and we are actively working on the problem. Thanks for your patience.

Rimac Network Outage

2008-05-23 10:42:32 resolved acthelp@ucsd.edu main campus

2008-05-23 10:42:32 kcchou

The switch has been replaced and network connectivity restored . Please contact the ACT Help Desk at 858.534.1853 if you're still experiencing difficulties. Thank you.

2008-05-23 10:16:11 kcchou

One of the network switches out in Rimac is experiencing problems causing users on multiple floors in Rimac to lose their internet connectivity. The switch is in the process of being replaced and connection should restore in a few hours. Please check back for updates. Thank you for your patience.

VoiceMail

2008-05-23 07:25:11 resolved acthelp@ucsd.edu main campus

2008-05-23 07:25:11 robertr

The issue with VoiceMail has been resolved.

2008-05-23 07:09:09 robertr

Voicemail is currently unavailable. Sorry for the inconvenience. We will post an update shortly.

News Server

2008-05-22 11:59:25 resolved acthelp@ucsd.edu main campus

2008-05-22 11:59:25 ttwomey

The news server is working normally again, we apologize for any inconvenience.

2008-05-22 10:53:34 ttwomey

We are currently experiencing problems with the news server and are working to resolve the issue now.

Please check this page for updates later.

Mailman

2008-05-22 11:17:04 resolved acthelp@ucsd.edu main campus

2008-05-22 11:17:04 kcchou

All known problems with mailman has been resolved. Please contact the ACT Help Desk at 858.534.1853 if you are still experiencing difficulties. Thank you.

2008-05-22 10:36:39 kcchou

We received further notice that although the web interface is back up, features of the administration, such as approving emails and user management are still experiencing problems. Please check back for updates. Thank you.

2008-05-22 09:44:29 kcchou

The web interface for mailman.ucsd.edu is currently down. It is being investigated and should be back in service very shortly. Note that this is just affecting the web interface. All mailing lists are delivering mail appropriately. Thank you.

ACT Web Services

2008-05-22 09:01:26 resolved acthelp@ucsd.edu main campus

2008-05-22 09:04:22 kcchou

We have been notified that affected ACT Web Services should be returning to normal shortly. If you're still experiencing difficulties, please contact the ACT Help Desk at 858.534.1853. Thank you.

2008-05-22 08:43:52 kcchou

We’re currently experiencing difficulties with a critical network resource that is causing Blink, Tritonlink, Single Sign On, Campus Directory Searches, and other web services to be temporarily unavailable. Our administrators are looking into the issue. Please check back for updates. Thank you for your patience.

SMTP - Outbound1

2008-05-16 17:16:16 resolved acthelp@ucsd.edu main campus

2008-05-16 17:16:16 parrish

The problem has been resolved.

2008-05-16 16:55:26 parrish

We're currently experiencing problems with with outbound1. This will cause smtp connections to fail 50% of the time. We should have this problem resolved shortly.

Engineering Building 1

2008-05-15 14:31:07 resolved acthelp@ucsd.edu main campus

2008-05-15 14:31:07 devangel

The problem has been resolved. Thank you for your patience.

2008-05-15 08:57:16 kcchou

We have been notified of a possible network outage effecting users in the Engineering Building 1 (EBU1). Please check back for updates.

Marketplace web page - unavailable

2008-05-14 16:13:22 resolved acthelp@ucsd.edu main campus

2008-05-14 16:13:22 devangel

The marketplace.ucsd.edu website is now available.

2008-05-14 15:31:16 devangel

The marketplace.ucsd.edu website is unavailable until tomorrow morning due to maintenance. We apologize for the inconvenience.

Exchange/Active Directory

2008-05-08 07:49:38 resolved acthelp@ucsd.edu main campus

2008-05-08 07:49:38 robertr

The Active Directory/Exchange issue has been resolved. Sorry for the inconvenience.

2008-05-08 07:21:02 robertr

The Active Directory/Exchange accounts are currently unavailable. We are
investigating the problem and will post an update shortly.

Blink Directory Search

2008-05-05 11:22:18 resolved acthelp@ucsd.edu main campus

2008-05-05 11:22:18 parrish

The Directory search is now functioning properly.

2008-05-05 10:52:05 kaisen

Blink directory search is currently experiencing some problems. We are investigating the issue.

Mailupd - unavailable

2008-05-02 09:55:49 resolved acthelp@ucsd.edu main campus

2008-05-02 09:55:49 devangel

Mailupd is now available. We apologize for the inconvenience.

2008-05-02 08:26:41 devangel

Mailupd is currently unavailable. We are currently investigating the issue.

PPS - intermittent access

2008-04-25 08:33:50 resolved acthelp@ucsd.edu main campus

2008-04-25 08:33:50 devangel

Intermittent access to PPS has been resolved as of 04/24/2008 at 16:47. We apologize for the inconvenience.

2008-04-24 15:49:29 devangel

Users may experience intermittent access to PPS. We are currently investigating the issue.

Wireless Network - No connectivity

2008-04-23 09:12:08 resolved acthelp@ucsd.edu main campus

2008-04-23 09:12:08 devangel

The wireless network problem has been resolved. We apologize for the inconvenience.

2008-04-23 08:18:39 devangel

We are receiving reports of no connectivity on the wireless network in several areas. We are currently looking into the issue.

Blackberry Services and AD Tools

2008-04-21 14:47:51 resolved acthelp@ucsd.edu main campus

2008-04-21 14:47:51 kcchou

Blackberry Services and the Active Directory Tool are available once again. Thank you for your patience and we apologize for any inconveniences.

2008-04-21 12:26:11 robertr

All Blackberry Services and AD Tools are still currently not available. Service should return in around an hour. Sorry for the inconvenience.

2008-04-21 09:28:27 robertr

All Blackberry Services and AD Tools are currently not available. Sorry for the inconvenience. We will post an update shortly.

Single Sign On

2008-04-18 12:57:42 resolved acthelp@ucsd.edu main campus

2008-04-18 12:57:42 robertr

The previously reported Single Sign On issue has been resolved - login should be back to normal.

If you experience further difficulties, please contact ACT at (858) 534-1853

2008-04-18 12:39:35 robertr

We are having issues with single sign on. Users are unable to login and getting the following error:
Invalid username/password. Please check blink for your official ucsd email address.
Sorry for the inconvenience. We will post an update shortly.

AD Tools - unavailable

2008-04-10 17:19:51 resolved acthelp@ucsd.edu main campus

2008-04-10 17:19:51 rcgalacg

AD Tools is now available. Please contact the ACT Help Desk if you are unable to access this site. We apologize for the inconvenience

2008-04-10 15:50:30 devangel

AD Tools is currently unavailable at this time. We are currently looking into the issue. Thank you for your patience.

Network outage - ERC, South Admin bldg

2008-04-10 15:28:37 resolved acthelp@ucsd.edu main campus

2008-04-10 15:28:37 devangel

The network outage at ERC, South Admin. building has been resolved.

2008-04-10 15:06:56 devangel

A network outage has occured at ERC, South Admin. building. We have dispatched a technician to resolve the issue.

MyApplication

2008-04-09 09:08:41 resolved acthelp@ucsd.edu main campus

2008-04-09 09:08:41 kcchou

This problem has been resolved. Thank you.

2008-04-09 08:36:06 kcchou

We have reports of users receiving:
java.lang.Exception: Error 301-150

when logging into MyApplication. We are currently investigating the issue and we hope to have an update shortly. Thank you for your patience.

Popmail maintenance

2008-04-08 09:56:01 resolved acthelp@ucsd.edu main campus

2008-04-08 09:56:01 ttwomey

Popmail customers may experience a brief interruption for a few minutes while the popmail server is restarted for maintenance.

MyTravel

2008-04-08 09:51:13 resolved acthelp@ucsd.edu main campus

2008-04-08 09:51:13 robertr

The issue with MyTravel and the link family have been resolved. If you are still having issues please call the ACT Help Desk 41853. We apologize for the inconvenience.

2008-04-08 08:29:45 kcchou

Access to MyTravel is currently unavailable. We are currently investigating the issue and hope to have the service back as quickly as possible.

Joblink

2008-04-03 16:56:47 resolved acthelp@ucsd.edu main campus

2008-04-03 16:56:47 ttwomey

JobLink, UC San Diego's resume/application website, is working normally again. We apologize for any inconvenience.

2008-04-02 16:43:50 gepowell

We're currently experiencing problems with JobLink, UC San Diego's resume/application website. We're investigating the problem and hope to have the site up within the next 48 hours. Please check back here for status updates. We apologize for the inconvenience.

York Hall network connectivity

2008-04-03 12:32:38 resolved acthelp@ucsd.edu main campus

2008-04-03 12:32:38 ttwomey

Network connectivity at York Hall is working normally again. We apologize for any inconvenience.

2008-04-03 11:38:49 ttwomey

We're currently investigating network connectivity problems at York Hall. Please check this page for updates.

FinancialLink not accessible from Med Center

2008-04-03 12:16:51 resolved acthelp@ucsd.edu main campus

2008-04-03 12:16:51 ttwomey

The FinancialLink issue has been resolved.

2008-04-02 13:48:11 rcgalacg

We are getting reports that users who are on the Medical Center Network are unable to access FinancialLink. They get a cPanel/Apache Web Server page instead. We're currently working with the Medical Center Help Desk on resolving this issue.

ACT Web Services unavailable

2008-04-02 10:45:54 resolved acthelp@ucsd.edu main campus

2008-04-02 10:45:54 devangel

ACT Web Services have been restored. We apologize for the inconvenience.

2008-04-02 08:47:01 devangel

ACT Web Services are currently unavailable due to system problems. We apologize for the inconvenience.

Node in SIO

2008-03-27 21:30:46 resolved datacom-mgmt-l@ucsd.edu main campus

2008-03-27 17:31:39 parrish

START: 8:00PM Thursday, March 27th
STOP: 9:00PM Thursday, March 27th

SCOPE: Network hardware replacement main network node of Scripps
Institute of Oceanography (SIO)

IMPACT: During this window all locations/networks at the SIO campus will experience intermittent connectivity.


Best Regards,

James Seddon
ACT Datacomm Manager

Node N

2008-03-27 21:30:30 resolved datacom-mgmt-l@ucsd.edu main campus

2008-03-27 17:35:01 parrish

START: 9:00PM Thursday, March 27th
STOP: 10:00PM Thursday, March 27th

SCOPE: Network hardware replacement in Node N

IMPACT: During this window certain east campus locations/networks will experience intermittent connectivity. See the list below for further details.


Cancer Center
Cancer Center Parking Kiosks
East Campus Utility Plant
East Campus Cooling Plant
Shiley Eye Center (including Ratner, RGRF)
Thornton Parking Kiosk
Trailer 311
East Campus Housing

Best Regards,

James Seddon
ACT Datacomm Manager

Bounced Mail (yahoo.com)

2008-03-27 17:35:35 resolved postmaster@ucsd.edu main campus

2008-03-27 17:35:35 ntrieu

We've resolved this issue; mail delivery to Yahoo addresses are working again.

2008-03-27 16:23:20 ntrieu

Yahoo.com is rejecting mail from one of our SMTP servers. This may cause mail to yahoo addresses to bounce. We're actively working with Yahoo to promptly resolve this.

Blink Applications

2008-03-27 17:09:13 resolved acthelp@ucsd.edu main campus

2008-03-27 17:09:13 rcgalacg

All Blink Applications that were affected by the database issues have been resolved. We apologize for any inconvenience this has caused. If you continue to experience problems, please contact the ACT Help Desk at 858-534-1853.

2008-03-27 14:58:32 kcchou

We are currently experiencing problems with a database affecting all blink applications. This problem is currently being worked on and we hope to have the services up as soon as possible. Thank you for your patience.

mainframe (PPS)

2008-03-27 16:30:00 resolved acthelp@ucsd.edu main campus

2008-03-27 16:30:00 devangel

The Payroll Personnel System (PPS) is now available. We apologize for the inconvenience.

2008-03-27 14:46:35 kcchou

The Payroll Personnel System (PPS) is currently unavailable and may affect other major services such as Single Sign-on registration. We are working diligently to bring back the service and we hope to have the service back up as soon as possible. Thank you for your patience.

Proxy

2008-03-17 13:53:26 resolved acthelp@ucsd.edu main campus

2008-03-17 13:53:26 parrish

The problems associated with logging into proxy server from off campus starting Sunday evening has been fixed.

Noc.ucsd.edu

2008-03-17 13:21:48 resolved acthelp@ucsd.edu main campus

2008-03-17 13:21:48 parrish

The problems have been resolved.

2008-03-17 10:01:11 parrish

We're currently experiencing problems with noc.ucsd.edu. We are investigating the issue and plan to have it up soon.

Campus Wireless

2008-03-15 19:44:20 resolved acthelp@ucsd.edu main campus

2008-03-15 19:44:20 parrish

The problem has been resolved.

We apologize for the inconvenience

2008-03-15 17:26:18 parrish

We're currently investigating connection issues in the School of Medicine, Price Center and Muir College area.

Link Family

2008-03-14 09:32:25 resolved acthelp@ucsd.edu main campus

2008-03-14 09:32:25 robertr

The slow response time for accessing the Link tools on Blink has been resolved. We apologize for the inconvenience.

2008-03-14 08:22:16 robertr

We are investigating the slow response time for accessing the Link tools on Blink. We apologize for the inconvenience.

2008-03-13 14:57:16 devangel

The slow response time for accessing the Link tools on Blink has been resolved. We apologize for the inconvenience.

2008-03-13 14:49:48 parrish

We're still investigating problems with the Link tools

2008-03-13 13:14:42 devangel

We are investigating the slow response time for accessing the Link tools on Blink. We apologize for the inconvenience.

Popmail maintenance

2008-03-13 12:46:58 resolved acthelp@ucsd.edu main campus

2008-03-13 12:46:58 ttwomey

The reboot is completed, and everything is working normally again.

2008-03-13 12:22:22 ttwomey

Popmail will be rebooted today at 12:30pm in order to fix a problem with a network drive. It should be back up and running within 5 minutes.

Popmail

2008-03-09 16:31:52 resolved lan@ucsd.edu main campus

2008-03-09 16:33:11 parrish

Popmail and its popstore's are all online and delivering mail.

2008-03-09 15:50:26 parrish

Popmail.ucsd.edu is up and accepting connections.
We are currently investigating connects problems with one of it's popstores and will bring it back online shortly.

2008-03-09 15:12:12 parrish

The POPmail server popmail.ucsd.edu is currently unavailable. We are
investigating the problem and will post an update shortly.

popmail

2008-03-08 13:39:13 resolved acthelp@ucsd.edu main campus

2008-03-08 10:18:42 parrish

We're performing preventive maintanance on popstore9 from 10am to 11am.

Popmail

2008-03-08 13:38:34 resolved Acthelp@ucsd.edu main campus

2008-03-08 13:38:34 parrish

popmail.ucsd.edu is up and delivering new mail.

2008-03-08 13:09:16 parrish

The POPmail server popmail.ucsd.edu is currently unavailable. We are
investigating the problem and will post an update shortly.

Popmail

2008-03-07 17:53:14 resolved acthelp@ucsd.edu main campus

2008-03-07 17:53:14 parrish

popstore5 is up and running. All is well.

2008-03-07 17:12:04 parrish

We're currently investigating problems with popstore5.

Power outage

2008-03-05 14:32:21 resolved acthelp@ucsd.edu main campus

2008-03-06 08:17:39 msamadi

Facilities Management Notification

The power event that occurred yesterday was caused by an outside contractor.
While drilling soil samples on Expedition Way, the contractor hit an underground high voltage line which caused a domino effect of power outages at the Revelle and School Of Medicine buildings. Pacific Hall sustained significant damage to a piece of electrical gear, which is currently under repair. Power has been restored to all parts of campus that were affected.

Below is a list of buildings that were affected by this power outage while many others may have experienced minor power glitches:

-Pharmacy Bldg.

-Leichtag Bldg

-CMME

-Pacific Hall

-Urey Hall

-Mandell Weiss Theater

-Forum Theater

-Black Box Theater

-Dance Studio

-Galbraith Hall

Facilities Management Crews were deployed to make the necessary repairs, reset tripped building equipment and assure normal operations throughout the campus.

If you have any questions or concerns, please do not hesitate to contact Facilities Management, Customer Relations @ 858-534-2930.

2008-03-05 14:32:21 ttwomey

Power has been restored to Nodes U and M.

We apologize for any inconvenience.

2008-03-05 11:36:16 ttwomey

We have received several reports of a power outage affecting Node U and Node M. The cause of the outage is being investigated.

Check back here for status updates.

Page Not Found

2008-03-03 13:03:29 resolved Geri Powell main campus

2008-03-03 13:03:29 gepowell

'Page Not Found' problem with Blink has been resolved.

We are sorry for any inconvenience this may have caused.

2008-03-03 11:18:22 gepowell

We're currently investigating "Page Not Found" error when navigating through Blink.

Popmail

2008-03-01 21:47:28 resolved acthelp@ucsd.edu main campus

2008-03-01 21:47:28 parrish

Popmail is responding to connections and delivering new mail. No mail was lost during the brief interruption.

2008-03-01 19:39:03 parrish

We're currently experiencing problems with popmail. We'll have more information shortly.

tritonlink.ucsd.edu

2008-02-26 08:26:06 resolved acthelp@ucsd.edu main campus

2008-02-26 08:26:06 robertr

All issues within tritonlink.ucsd.edu have been resolved.

2008-02-25 08:36:45 robertr

There are issues within tritionlink.usd.edu and we are investigating. Sorry for the inconvenience.

ISIS/Student Systems

2008-02-15 08:33:20 resolved acthelp@ucsd.edu main campus

2008-02-15 08:33:20 robertr

ISIS is available again.

2008-02-15 07:51:11 robertr

ISIS is currently unavailable which is also affecting webreg for students. Sorry for the inconvenience.

Blackberry Outage

2008-02-11 16:48:31 resolved acthelp@ucsd.edu main campus

2008-02-11 16:48:31 rcgalacg

Blackberry has reported that the network is back online. Messages sent from/to the Blackberry may still be delayed while the backlog of queued messages are being processed thorough out the evening.

2008-02-11 15:30:25 rcgalacg

RIM has just reported an outage of Blackberry service in all of North America. This outage has affected all of our Blackberry customers for the past couple of hours. There is no word as to when this service will return. Please check back later for the latest update on this issue.

Popmail

2008-02-11 12:24:29 resolved acthelp@ucsd.edu main campus

2008-02-11 15:38:42 ttwomey

The Popmail server popmail.ucsd.edu is working normally again.

We apologize for any inconvenience.

2008-02-11 12:24:29 ttwomey

The Popmail server popmail.ucsd.edu is working normally again.

We apologize for any inconvenience.

2008-02-11 11:08:25 ttwomey

The POPmail server popmail.ucsd.edu is currently unavailable. We are
investigating the problem and will post an update shortly.

popmail.ucsd.edu

2008-01-31 02:52:24 resolved acthelp@ucsd.edu main campus

2008-01-31 02:52:24 acthelp@ucsd.edu

popmail.ucsd.edu is up and delivering new mail.

2008-01-31 00:52:24 acthelp@ucsd.edu

popmail.ucsd.edu

* Time: Jan 31,200808:51:23
Status: In Progress
Contact: acthelp@ucsd.edu
popmail.ucsd.edu is currently unavailable due to problems earlier this morning. Users may experience I/O errors and/or have trouble authenticating. We are looking into the problem at this time and we hope to post another update shortly. Thank you for your patience.

www-no.ucsd.edu

2008-01-29 12:10:34 resolved acthelp@ucsd.edu main campus

2008-01-29 12:10:34 acthelp@ucsd.edu

www-no.ucsd.edu is functioning properly.

2008-01-29 08:54:04 acthelp@ucsd.edu

We're currently experiencing problems with www-no.ucsd.edu. We are currently investigating and hope to have it fixed soon.

Popmail

2008-01-28 05:24:02 resolved acthelp@ucsd.edu main campus

2008-01-28 05:24:02 acthelp@ucsd.edu

The popstore problem has been resolved.

2008-01-28 04:01:48 acthelp@ucsd.edu

The popstore problem is almost fixed. We'll update the page as soon as it is complete.

We apologize for the inconvenience,

Parrish

2008-01-27 23:44:33 acthelp@ucsd.edu

Popmail.ucsd.edu is responding and delivering mail to the majority of our customers. We're currently investigating problems with popstore1. We plan to have this fixed in the next hour or so.

We apologize for the inconvenience,

2008-01-27 22:56:58 acthelp@ucsd.edu

The POPmail server popmail.ucsd.edu is currently unavailable. We are
investigating the problem and will post an update shortly.

ACT Web Services

2008-01-22 01:55:01 resolved acthelp@ucsd.edu main campus

2008-01-22 01:55:01 acthelp@ucsd.edu

ACT Web Services have been restored. We apologize for the inconvenience.

2008-01-22 01:11:02 acthelp@ucsd.edu

ACT Web Services are currently unavailable due to system problems. We are currently working on a solution to resolve the issue. We apologize for the inconvenience.

Mailupd

2008-01-18 01:02:43 resolved acthelp@ucsd.edu main campus

2008-01-18 01:02:43 acthelp@ucsd.edu

Mailupd is available once again. Sorry for the inconvenience.

2008-01-17 22:58:36 acthelp@ucsd.edu

Mailupd is currently down, we are investigating the issue and will post an update at a later time. Sorry for the inconvenience.

Sysadmin-l

2008-01-15 01:57:25 resolved actnetapps@ucsd.edu main campus

2008-01-15 01:57:25 netapps@ucsd.edu

Sysadmin-l function restored.

2008-01-15 01:51:08 actnetapps@ucsd.edu

The sysadmin-l mailing list is temporarily unavailable. As soon as it's function is restored, we will post an update.

ACT Web Services

2008-01-09 05:14:03 resolved lan@ucsd.edu main campus

2008-01-09 05:14:03 acthelp@ucsd.edu

ACT Web Services have been restored. We apologize
for the inconvenience.

2008-01-09 04:40:27 lan@ucsd.edu

We are currently experiencing problems with ACT Web Services. We are working to resolve this issue. We apologize for the inconvenience.

Voicemail/Phones

2008-01-08 09:24:16 resolved lan@ucsd.edu main campus

2008-01-08 09:24:16 acthelp@ucsd.edu

All services are functioning properly.

Thank you for your patience,

2008-01-08 07:33:38 acthelp@ucsd.edu

The voicemail system is working. We are still investigating problems with the voicemail notification light flashing after messages are checked.

The following problems have been fixed:

*Callers getting the option to enter a password
*Being redirected to a different number
*Asking for your voicemail password twice

2008-01-08 04:23:06 acthelp@ucsd.edu

Access to the voicemail system has been restored after a problem with a domain controller was corrected.

We are currently working on a second problem: Calls go straight to message mode instead of the voicemail greeting. We hope to have this resolved soon and will post further updates when the situation changes.

We apologize for the inconvenience.

2008-01-08 03:25:46 acthelp@ucsd.edu

We hope to have the voicemail system fixed by noon today.

We apologize for the inconvenience.

2008-01-07 23:09:22 lan@ucsd.edu

We have received several reports of problems with voicemail/phones. We are currently investigating the cause of the outage.

Check back here for status updates.

ACT Web Services

2008-01-07 03:01:51 resolved acthelp@ucsd.edu main campus

2008-01-07 03:01:51 acthelp@ucsd.edu

We are currently experiencing problems with ACT Web Services. We are working to resolve this issue. We apologize for the inconvenience.

Popmail

2008-01-06 09:49:59 resolved lan@ucsd.edu main campus

2008-01-06 09:49:59 acthelp@ucsd.edu

All mailboxes affected by the problems with popstore9 are up and working.

Thank you for your patience,

2008-01-06 07:33:38 lan@ucsd.edu

Most of the mailboxes affected by the problems with popstore9 are working. There are still a few to go. We anticipate having the rest working around 6 pm this evening.

We apologize for the inconvenience,

2008-01-06 03:12:08 lan@ucsd.edu

Popmail is up and delivering mail. We're currently reconstructing mailboxes of people that were affected by the mailbox9 problem. Those accounts should be working in the next couple of hours.

2008-01-05 23:22:09 lan@ucsd.edu

We're currently experiencing problems with one of the popstores on popmail.ucsd.edu this morning. We hope to have it working soon.

We apologize for the inconvenience,

ACT Web Services

2008-01-04 02:03:32 resolved acthelp@ucsd.edu main campus

2008-01-04 02:03:32 acthelp@ucsd.edu

The problem with ACT Web Services being unavailable has been resolved. We apologize for the inconvenience.

2008-01-04 01:30:17 acthelp@ucsd.edu

We are currently experiencing problems with ACT Web Services. We are aware of
this problem and currently working on solution to resolve it. We apologize for
the inconvenience.

Mayer Hall

2007-12-28 05:38:02 resolved lan@ucsd.edu main campus

2007-12-28 05:38:02 lan@ucsd.edu

The network outage at Mayer Hall was resolved last night. Thank you for your patience.

2007-12-27 03:46:45 lan@ucsd.edu

We are aware of and are working on fixing a network problem affecting machines in Mayer Hall. Thank you for your patience.

chem.ucsd.edu

2007-12-28 05:36:44 resolved lvu@ucsd.edu main campus

2007-12-28 05:36:44 lvu@ucsd.edu

chem.ucsd.edu is experiencing hardware problems and is currently unavailable. The administrator of the server hopes to have it up as soon as necessary parts become available in the next few days. Thank you.

ERC

2007-12-21 06:35:23 resolved acthelp@ucsd.edu main campus

2007-12-21 06:35:23 acthelp@ucsd.edu

The down time for ERC has been cancelled. We apologize for the inconvenience.

2007-12-21 04:14:36 acthelp@ucsd.edu

We are taking the ERC-6509 offline at 12:15pm today to replace the supervisor engine. It should be back up by 12:30.

ERC

2007-12-19 05:01:12 resolved lan@ucsd.edu main campus

2007-12-19 05:01:12 acthelp@ucsd.edu

Hardware has been replaced at ERC, and network connectivity has been restored. If anyone has reports of lingering network connectivity problems at ERC, please call the ACT Help Desk at 858-534-1853.

2007-12-19 00:06:06 lan@ucsd.edu

We've had a hardware failure on the ERC-6509 which has broken network connectivity for all buildings at ERC. We are working on the problem and should have connectivity restored by 10:30AM.

mailupd

2007-12-13 03:06:12 resolved lan@ucsd.edu main campus

2007-12-13 03:06:12 lan@ucsd.edu

Mailupd is working normally again.

We apologize for any inconvenience.

2007-12-13 01:06:07 lan@ucsd.edu

mailupd is currently unavailable. The problem is being worked on and we thank you for your patience.

Popmail

2007-12-11 09:18:29 resolved acthelp@ucsd.edu main campus

2007-12-11 09:18:29 acthelp@ucsd.edu

Popmail was interuppted briefly from 4:26 - 4:40pm today.

We apologize for the inconvenience,

Blink

2007-12-11 02:59:46 resolved acthelp@ucsd.edu main campus

2007-12-11 02:59:46 acthelp@ucsd.edu

The blink problems have been resolved.

We apologize for the inconvenience,

2007-12-11 00:41:40 acthelp@ucsd.edu

We are still currently experiencing intermittent problems with Blink. We are aware of the problem and working as fast as possible to resolve it.

We apologize for any inconvenience.

2007-12-10 06:42:57 acthelp@ucsd.edu

We are still currently experiencing intermittent problems with Blink. We are aware of the problem and working as fast as possible to resolve it.

We apologize for any inconvenience.

2007-12-10 02:43:44 acthelp@ucsd.edu

We are currently experiencing intermittent problems with Blink. We are
aware of the problem and working as fast as possible to resolve it.

We apologize for any inconvenience.

Financiallink

2007-12-05 02:56:54 resolved acthelp@ucsd.edu main campus

2007-12-05 02:56:54 acthelp@ucsd.edu

The problems with Financiallink have been resolved. We apologize for any inconvenience that this may have caused.

2007-12-05 01:47:43 acthelp@ucsd.edu

We are currently experiencing intermittent problems with Financiallink. We are
aware of the problem and working as fast as possible to resolve it.

Mail

2007-12-04 07:57:48 resolved acthelp@ucsd.edu main campus

2007-12-04 07:57:48 acthelp@ucsd.edu

The mail delays that occurred late yesterday have been cleared. All the messages have been delivered. If you are still experiencing mail delays, please contact the ACT Help at 858-534-1853. We apologize for any inconvenience.

2007-12-03 07:17:16 acthelp@ucsd.edu

Mail delays have settled down.

Please contact the ACT Help Desk if you're are still experiencing mail delays at 858-534-1853.

2007-12-03 02:50:43 acthelp@ucsd.edu

We're currently experiencing some mail delay. We should have the problem resolved shortly.

We apologize for the inconvenience,

La Jolla Professional Center

2007-11-30 03:14:25 resolved acthelp@ucsd.edu main campus

2007-11-30 03:14:25 acthelp@ucsd.edu

Network connectivity at the La Jolla Professional Center is working normally again.

If you experience further difficulties, please contact the ACT Help Desk at 858-534-1853.

We apologize for any inconvenience.

2007-11-30 01:53:48 acthelp@ucsd.edu

Network connectivity at the La Jolla Professional Center is experiencing difficulties again this morning. We are investigating the problem now, please check this page for further updates.

2007-11-29 09:09:06 acthelp@ucsd.edu

The previously reported network outage at La Jolla Professional Center has been resolved - network traffic should be back to normal.

If you experience further difficulties, please contact ACT Help Desk 858-534-1853

2007-11-29 07:33:39 acthelp@ucsd.edu

The network at La Jolla Pro Center needs to be taken down in order to further troubleshoot the problems experienced earlier today. We estimate downtime to be 1 to 2 hours.

blink.ucsd.edu

2007-11-28 13:17:53 resolved lan@ucsd.edu main campus

2007-11-28 13:17:53 acthelp@ucsd.edu

Blink.ucsd.edu is now available.

We apologize for the inconvenience.

2007-11-28 06:48:50 lan@ucsd.edu

blink.ucsd.edu is currently unavailable. We are aware of the problem and hope to have the service back up as soon as possible. Thank you.

Node A

2007-11-28 04:50:00 resolved acthelp@ucsd.edu main campus

2007-11-28 04:50:00 acthelp@ucsd.edu

Node A reloaded around 12:40pm. It may have been a software bug, but further investigation is needed.

We apologize for the inconvenience,

Internet Connectivity

2007-11-26 11:52:12 resolved lan@ucsd.edu main campus

2007-11-26 11:52:12 lan@ucsd.edu

Internet connectivity problems experienced earlier today was caused by problems with our Internet Service Provider. The problem was short lived and should be resolved. Thank you for your patience.

2007-11-26 07:20:18 lan@ucsd.edu

We're currently investigating intermittent connectivity going out of the UCSD network. Users may experience problems accessing non-ucsd hosts. We will post updates as soon as it becomes available. Thank you for your patience.

Exchange

2007-11-14 01:15:00 resolved acthelp@ucsd.edu main campus

2007-11-14 01:15:00 exchange@ucsd.edu

The Exchange problem has been resolved. Exchange servers that are reported to be functioning properly again. We apologize for any inconvenience this may have caused.

2007-11-14 00:32:27 acthelp@ucsd.edu

We're currently investigating exchange connectivity issues at the forest level. Will update shortly.

Blink

2007-11-08 05:43:38 resolved lan@ucsd.edu main campus

2007-11-08 05:43:38 lan@ucsd.edu

Problem has been resolved. Thank you.

2007-11-07 07:29:16 lan@ucsd.edu

Users are currently experiencing problems accessing Blink. We are working to resolve the issue and we hope to have it resolved as soon as possible. We thank you for your patience.

Mailupd

2007-11-06 23:56:42 resolved lan@ucsd.edu main campus

2007-11-06 23:56:42 lan@ucsd.edu

Mailupd is available.

2007-11-06 23:50:24 lan@ucsd.edu

Mailupd is currently down, we are checking into it and will post an update shortly.
Sorry for the inconvenience.

DHCP, wireless

2007-11-01 06:25:37 resolved acthelp@ucsd.edu main campus

2007-11-01 06:25:37 acthelp@ucsd.edu

Wireless should be working normally now, after briefly experiencing problems with DHCP on the wireless network earlier today.

fingerd down

2007-10-26 06:34:30 resolved netops@ucsd.edu main campus

2007-10-26 06:34:30 netops@ucsd.edu

fingerd back online.

2007-10-26 04:23:33 netops@ucsd.edu

database is offline. we're working to restore it as soon as possible.

VPN

2007-10-26 04:24:49 resolved acthelp@ucsd.edu main campus

2007-10-26 04:24:49 acthelp@ucsd.edu

The VPN connection problems this morning were caused by a database issue that has been resolved. Issues over the last couple of days that affected some, but not all customers: Wednesday (10/24): Morning -- Limited connections were caused by a full file system that has been resolved. Afternoon -- Cox cable was adjusting their San Diego routing in a way that caused Cox-UCSD traffic to stop using a direct path and go through LA. VPN connection problems seem to have been related to that. Thank you all for your patience.

mail database offline

2007-10-25 03:19:32 resolved crys@ucsd.edu main campus

2007-10-25 03:19:32 crys@ucsd.edu

Access to the mail database has been restored. No data was lost.

2007-10-25 02:11:10 crys@ucsd.edu

The mail database is currently offline. We're investigating the solution. Check back for updates.

POPMAIL

2007-10-22 12:39:46 resolved lan@ucsd.edu main campus

2007-10-22 12:39:46 lan@ucsd.edu

popmail.ucsd.edu is up and delivering new mail.

2007-10-22 10:58:41 lan@ucsd.edu

Popmail experienced a problem with one of its backend mail stores which affected a portion of our customers. We are working as quickly as possible to restore service to those customers. We thank you for your patience.

Exchange Mail Routing

2007-10-12 01:30:00 resolved exchange@ucsd.edu main campus

2007-10-12 01:30:00 exchange@ucsd.edu

One of the UCSD Exchange organizational SMTP servers was experiencing queueing problems on Thursday (10/11). This caused some messages routed through the affected server to be delayed. The problem has since been resolved and all mail is delivering properly now.

Popmail

2007-10-10 07:13:39 resolved lan@ucsd.edu main campus

2007-10-10 07:13:39 acthelp@ucsd.edu

Popmail experienced a problem with one of its backend mail stores which affected a portion of our customers. We've brought the popstore back online. No email was lost during the outage. We apologize for the inconvenience. If you are still having problems, please contact the ACT Help Desk.

2007-10-09 23:24:19 lan@ucsd.edu

The POPmail server popmail.ucsd.edu is up and accepting connections.

A portion of our customers will not be able to check their mail for the time being. Will be resolve this issue as quicky as possible.


We apologize for the inconvenience,

2007-10-09 23:04:03 lan@ucsd.edu

The POPmail server popmail.ucsd.edu is currently unavailable. We are
investigating the problem and will post an update shortly.

Blink services

2007-10-08 08:31:09 resolved acthelp@ucsd.edu main campus

2007-10-08 08:31:09 acthelp@ucsd.edu

Technical problems with blink.ucsd.edu have been largely resolved. We will continue to monitor the situation. Thank you for your continuing patience.

2007-10-08 05:18:49 acthelp@ucsd.edu

We are currently experiencing problems with the Blink website and are working to resolve the issue. Thank you for your patience.

Popmail

2007-10-03 20:23:56 resolved acthelp@ucsd.edu main campus

2007-10-03 20:23:56 acthelp@ucsd.edu

Popmail customers may have experienced delays in receiving mail from 8:30pm last night to 2:45am this morning. The problem has been fixed and all mail has been delivered. No mail was lost.

We apologize for the inconvenience,

Single Sign On

2007-10-03 08:32:16 resolved lan@ucsd.edu main campus

2007-10-03 08:32:16 lan@ucsd.edu

The campus Single Sign On service is once again up and running. We apologize for any inconvenience.

2007-10-03 08:30:34 lan@ucsd.edu

Campus Single Sign On Service is currently unresponsive. Users will not be able to authenticate and use any privileged services. We are currently working to resolve the problem. We thank you for your patience.

Mailupd

2007-09-27 01:03:56 resolved lan@ucsd.edu main campus

2007-09-27 01:03:56 lan@ucsd.edu

Mailupd is available again. Thanks for your patience.

2007-09-27 00:30:06 lan@ucsd.edu

Mailupd is currently down, we are investigating the issue and will give an update shortly.

MAILUPD

2007-09-12 03:12:24 resolved lan@ucsd.edu main campus

2007-09-12 03:12:24 lan@ucsd.edu

Mailupd is working normally again. We apologize for any inconvenience.

2007-09-12 00:16:53 lan@ucsd.edu

MAILUPD is currently down. We are working to fix the problem and will have it back up as soon as possible. Thank you for your patience.

2007-09-11 03:19:28 lan@ucsd.edu

MAILUPD is working again. Thank you for your patience.

2007-09-11 01:40:21 lan@ucsd.edu

MAILUPD is currently down. We are working to fix the problem and will have it back up as soon as possible. Thank you for your patience.

Network upgrades

2007-09-10 21:50:00 resolved act-datacomm@ucsd.edu main campus

2007-09-10 21:50:00 lan@ucsd.edu

The scheduled network upgrade at AP&M 1428 ACS server room has been completed - network traffic should be back to normal.

If you experience further difficulties, please contact ACT at 534-1853 or ACS at (858) 534-1857.

2007-09-10 19:00:00 act-datacomm@ucsd.edu

START: 0200 Tuesday, September 11th
STOP: 0600 Tuesday, September 11th

SCOPE: Network hardware upgrade in AP&M Machine Room

IMPACT: During this window certain locations/networks will experience
intermittent connectivity. See the list below for further details.



This is to accommodate a hardware upgrade of the main network switch in
the ACS server room in AP&M. Services that will be affected include:


-ACS-Webmail

-Student email

-ACS printing services including lab printing Student file storage

-All ACS supported web sites

-WebCT and the other IWDC services

-Updates of the Sophos virus software

-Popmail

-All inbound and outbound email forwarding and scanning

-Some external DNS services; internal machines which have been
switched to the 132.239.0.252 'anycast' server will not be affected

-One of the UCSD master NTP clocks; machines using their local router
will not be affected.


Please contact ACT Data Communications (act-datacomm@ucsd.edu) or myself
directly if you have any questions or concerns.


Best Regards,


James Seddon
ACT Datacomm Manager
858-822-4040
jseddon@ucsd.edu

noc down

2007-09-07 05:10:00 resolved crys@ucsd.edu main campus

2007-09-07 05:10:00 crys@ucsd.edu

Noc had to be restarted from 12:10pm to 12:25pm, 9/07

Crys@ucsd.edu

MAILUPD

2007-09-06 01:33:33 resolved lan@ucsd.edu main campus

2007-09-06 01:33:33 lan@ucsd.edu

Mailupd is accessible now. Sorry for the inconvenience.

2007-09-06 00:33:28 lan@ucsd.edu

Mailupd is currently inaccessible. We are looking into and will post when it is accessible again. Sorry for the inconvenience.

newsmtp

2007-09-05 05:48:58 resolved acthelp@ucsd.edu main campus

2007-09-05 05:48:58 acthelp@ucsd.edu

SMTP has been restored to its previous state.

Thank you for your patience,

2007-09-05 04:33:07 acthelp@ucsd.edu

We are currently experiencing minor problems with the SMTP conversion, which would only have affected people who were part of our newsmtp test group. We expect to resolve the problem soon.

Thank you for your patience.

DNS Outage

2007-08-31 11:20:00 resolved crys@ucsd.edu main campus

2007-08-31 11:20:00 crys@ucsd.edu

There was a campus-wide DNS outage today from 6:20pm to 7:40pm caused, we currently believe, by a bad zone file. Service has been restored.

Mailupd

2007-08-24 01:22:09 resolved lan@ucsd.edu main campus

2007-08-24 01:22:09 lan@ucsd.edu

The problem has been resovled.

2007-08-22 03:45:31 lan@ucsd.edu

We have identified an issue regarding kerberos password synchronization in mailupd and are working to resolve it. Updates will be provided as soon as possible.

Thank you for your patience.

2007-08-20 05:04:00 lan@ucsd.edu

We're currently investigating issues with updating user password in mailupd. Updates to this issue will be posted as soon as possible, we thank you for your patience.

Mailupd

2007-08-24 01:20:36 resolved lan@ucsd.edu main campus

2007-08-24 01:20:36 lan@ucsd.edu

Mailupd has been fixed.

2007-08-24 00:06:13 lan@ucsd.edu

Mailupd is currently down, we are investigating this and will post an update. Sorry for the inconvenience.

Email Delivery from Off Campus

2007-08-24 00:18:53 resolved lan@ucsd.edu main campus

2007-08-24 00:18:53 lan@ucsd.edu

The problem has been resolved, the mail que should be cleared within the hour.

2007-08-24 00:10:11 lan@ucsd.edu

We are experiencing issues with email delivery from off campus, we will post an update shortly. Sorry for the inconvenience.

EBU 1

2007-08-22 06:11:26 resolved lan@ucsd.edu main campus

2007-08-22 06:11:26 lan@ucsd.edu

There was a hardware problem on EBU1's 2nd floor that was causing network disruption from around midnight last night. The hardware was replaced and should be resolved as of 11:45 this morning.

Popmail

2007-08-18 03:11:23 resolved lan@ucsd.edu main campus

2007-08-18 03:11:23 lan@ucsd.edu

popmail.ucsd.edu is up and delivering new mail.

2007-08-18 00:30:49 lan@ucsd.edu

The POPmail server popmail.ucsd.edu is currently unavailable. We are
investigating the problem and will post an update shortly.

Popmail

2007-08-11 02:44:03 resolved lan@ucsd.edu main campus

2007-08-11 02:44:03 lan@ucsd.edu

popmail.ucsd.edu is up and delivering new mail. No mail was lost.

We apologize for the inconvenience,

2007-08-11 01:28:46 lan@ucsd.edu

The POPmail server popmail.ucsd.edu is currently unavailable. We are
investigating the problem and will post an update shortly.

Tritonlink

2007-08-09 01:24:01 resolved acthelp@ucsd.edu main campus

2007-08-09 01:24:01 acthelp@ucsd.edu

Tritonlink.ucsd.edu is now available . Thank you for your patience.

2007-08-09 00:47:13 acthelp@ucsd.edu

Trtonlink.ucsd.edu is currently unavailable, we are investigating it and will post an update.

Mailing Lists

2007-08-03 03:55:06 resolved lan@ucsd.edu main campus

2007-08-03 03:55:06 lan@ucsd.edu

Mailman mailing lists were backlogged for much of Wednesday, August 1st. We're investigating the problem to prevent it from occurring again. We apologize for the inconvenience.

Proxy

2007-08-03 03:21:10 resolved main campus

2007-08-03 03:21:10 lan@ucsd.edu

One of our Web proxy servers experienced a brief interruption in service but is now back online. All proxy connections should be accepted with the usual network username and password.

We apologize for the inconvenience,

2007-08-03 02:16:08

We are currently experiencing problems with the campus Proxy service. Our engineers are aware of the issue but there is currently no estimated time of repair.

Mail

2007-08-03 03:01:45 resolved main campus

2007-08-03 03:01:45 lan@ucsd.edu

One of the UC San Diego e-mail mailboxes is currently offline due to a hardware problem. Its mail will be processed by other mailboxes until the problem is fixed. All queued mail should be delivered by mid afternoon.

We apologize for the inconvenience and will post updates if the situation changes.

2007-08-03 01:15:22

We are currently experiencing mail delays. Our engineers are aware of the problem. There is currently no estimated time until the resolution of the issue.

Network

2007-07-26 03:06:59 resolved lan@ucsd.edu main campus

2007-07-26 03:06:59 lan@ucsd.edu

The previously reported network outage at Price Center is being resolved - network traffic should be back to normal in 2-3 hours.

If you experience further difficulties, please contact ACS/Network Operations at (858) 534-1857

2007-07-26 02:21:50 lan@ucsd.edu

We have received several reports of network outages within Price Center. We are currently investigating the cause of the outage.

Check back here for status updates.

Mail Relay

2007-07-23 04:19:43 resolved lan@ucsd.edu main campus

2007-07-23 04:19:43 lan@ucsd.edu

Delivery of some campus mail was delayed this morning due to a minor problem. This has been resolved and normal mail delivery has resumed. We apologize for any inconvenience and we thank you for your patience.

Power Service Problems

2007-07-21 07:36:22 resolved lan@ucsd.edu main campus

2007-07-21 07:36:22 lan@ucsd.edu

Power problems have interrrupted service at the UCSD Datacenter.
Most central IT services are down, including the various 'link'
services. Because parts must be driven in from LA, the outage is expected to last into the early evening of Saturday, 7/21.

news.ucsd.edu

2007-07-12 05:41:39 resolved lan@ucsd.edu main campus

2007-07-12 05:41:39 lan@ucsd.edu

The news server is up and running.

We apologize for the inconvenience,

2007-07-12 02:34:48 lan@ucsd.edu

news.ucsd.edu is currently down and should be back up in about an hour.

PPS to Mailupd update down

2007-07-10 14:26:12 resolved postmaster@ucsd.edu main campus

2007-07-10 14:26:12 postmaster@ucsd.edu

The employee data extract and load into mailupd was successful at 3am today (7/10/07) after reauthorization of the process. As a result, all updates missed during the week-plus while the process was down should have been incorporated, including the addition of 318 new employees.

2007-07-05 09:50:44 postmaster@ucsd.edu

As a result of various complications, we expect this issue to be resolved on Monday, July 9.

2007-07-02 13:43:24 postmaster@ucsd.edu

It was discovered on 6/29 that the campus mail database (mailupd) has not received new employee data from PPS since 6/25. We have been working with the ACT Data Center to resolve the problem since then and hope things will be back on track in the next few days. An update will be posted here when that occurs.

In the meantime, campus department network managers -- including those with access to mailupd -- should send requests to postmaster@ucsd.edu and we will manually create the employee's record. Please provide the employee's full name (first, middle and last) and UCSD id number. That information will help us to appropriately generate a campus network username/email alias and prevent a duplicate record from being created when the employee load process is active again.

Our apologies for the difficulty caused.

Power Outage at Node B, associated wireless and VP

2007-06-29 23:00:00 resolved act-datacomm@ucsd.edu main campus

2007-06-29 23:00:00 act-datacomm@ucsd.edu

This message is to inform you that ACT has scheduled the following work
for this Saturday morning:

START: 0600 Saturday, June 30th
STOP: 0630 Saturday, June 30th

SCOPE: Power Outage at Node B, associated wireless and VPN outage

IMPACT: There is electrical work at the campus backbone network Node-B
that will require a short power outage (less than 30 minutes). The
network hardware is protected by an UPS, but a short outage of the
wireless network and campus VPN services will occur during the window.
No other network services are anticipated to be affected.

Please contact ACT Data Communications (act-datacomm@ucsd.edu) or myself
directly if you have any questions or concerns.

Best Regards,

James Seddon
ACT Datacomm Manager
858-822-4040
jseddon@ucsd.edu

NEWS

2007-06-28 07:53:37 resolved lan@ucsd.edu main campus

2007-06-28 07:53:37 lan@ucsd.edu

The UC San Diego news server (news.ucsd.edu) has been moved to a newer, more stable system. Since this move reset newsgroup counts, you may have to resubscribe to your favorite groups (.newsrc). Unfortunately, this may result in some repeats at first.


We apologize for this sudden and unexpected change and the inconvenience it may cause. When the previous news server crashed, we opted to install the new system at that time instead of fixing the faulty one (and then making the switch a few days later).


Thanks for your understanding,

BSB Connectivity Issues

2007-06-22 05:08:19 resolved lan@ucsd.edu main campus

2007-06-22 05:08:19 lan@ucsd.edu

There was an unsupported piece of user-installed network equipment in BSB that was causing a slow connectivity problem. The problem should be resolved as of now.

Scheduled network upgrade

2007-06-20 10:46:43 resolved act-datacomm@ucsd.edu main campus

2007-06-21 12:00:00 act-datacomm@ucsd.edu

This message is to inform you that ACT Data Communications has scheduled
the following network upgrades:

START: 1900 Thursday, June 21st
STOP: 2200 Thursday, June 21st

SCOPE: Network software upgrades in ALL campus nodes

IMPACT: During this window all locations/networks (UCSD Medical Center
excluded) will experience intermittent connectivity.

The work consists of software upgrades to the network gear. The
upgrades will be conducted in a rolling manner. The outage for any
particular location should be limited to 30 minutes unless there are
unforeseen problems and will fall sometime in the above window.

Please contact ACT Data Communications (act-datacomm@ucsd.edu) or myself
directly if you have any questions or concerns

Best Regards,

James Seddon
ACT Datacomm Manager
858-822-4040
jseddon@ucsd.edu

2007-06-20 10:46:43 act-datacomm@ucsd.edu

Due to some scheduling issues, the maintenance window will need to be extended by 2 hours until midnight. The new window is:

START: 1900 Thursday, June 21st
STOP: 2359 Thursday, June 21st

Please contact ACT Data Communications (act-datacomm@ucsd.edu) or myself
directly if you have any questions or concerns.

Best Regards,

James Seddon
ACT Datacomm Manager
858-822-4040
jseddon@ucsd.edu

Wireless connectivity

2007-06-18 07:00:06 resolved lan@ucsd.edu main campus

2007-06-18 07:00:06 lan@ucsd.edu

Both the wireless and the non-wireless problems have been resolved. One of the additional 132.239.0.252 DNS servers that we added to the pool stopped responding to queries from the Revelle and SOM wireless areas this morning, apparently because of a packet forwarding problem there. For a brief period machines other than wireless were also affected.

Please let us know if you still see problems. Thank you.

2007-06-18 05:00:12 lan@ucsd.edu

We're continuing to investigate the wireless connectivity problems affecting different parts of campus and hope to have a resolution soon.

Please check this page for status updates.

2007-06-18 03:28:02 lan@ucsd.edu

We're received several reports of wireless connectivity problems affecting different parts of campus and are looking into the problem now.

Please check this page for status updates.

Active Directory Server Maintenance 6/12 & 6/13

2007-06-13 18:00:00 resolved adteam@ucsd.edu main campus

2007-06-13 18:00:00 adteam@ucsd.edu

The AD systems maintenance has been completed. All services are back online.

2007-06-12 09:12:08 adteam@ucsd.edu

The AD Team will performing maintenance on the domain controllers (DC), Blackberry, and Exchange gateway servers on the evenings of 6/12 & 6/13 between 5:30P - 11:00P. AD authentication and email services may become inaccessible during this time. All email will be queued and delivered when service is restored. Any services or applications connecting directly to the DCs that are not AD-aware may need to be restarted.

Mailupd

2007-06-13 05:51:01 resolved lan@ucsd.edu main campus

2007-06-13 05:51:01 lan@ucsd.edu

The pointer issues have been resolved and the database is responding to requests.

Thank you for your patience,

ACS/Network Operations

2007-06-13 04:41:38 lan@ucsd.edu

Starting at noon today, the Mailupd database will be unavailable up to 15 minutes while the system is rebooted to fix urgent pointer issues.

We apologize for the inconvenience,

Mailman

2007-06-01 10:53:39 resolved lan@ucsd.edu main campus

2007-06-01 10:53:39 lan@ucsd.edu

The Mailman listserver backlog has been cleared. All messages that were backlogged have been delivered.
We apologize for the inconvenience.

2007-06-01 05:37:09 lan@ucsd.edu

The Mailman listserver is still experiencing a backlog of outgoing messages. Things should be back to normal in a few hours.


We apologize for the inconvenience.

2007-06-01 02:34:24 lan@ucsd.edu

The Mailman listserver is experiencing a backlog of outgoing messages. Things should be back to normal in a few hours.


We apologize for the inconvenience.

Popmail

2007-05-30 04:31:41 resolved lan@ucsd.edu main campus

2007-05-30 04:31:41 lan@ucsd.edu

The popmail server will be unavailable for a few minutes. We had to reboot to fix some problems that are affecting a number of our customers.

Thank you for your patience.

mirror.ucsd.edu

2007-05-24 04:38:03 resolved lan@ucsd.edu main campus

2007-05-24 04:38:03 lan@ucsd.edu

mirror.ucsd.edu is once again up and running

2007-05-24 03:47:51 lan@ucsd.edu

The Server: mirror.ucsd.edu is currently offline for hardware upgrades. It will be back up shortly. Thank you for your patience.

popmail

2007-05-18 03:01:13 resolved lan@ucsd.edu main campus

2007-05-18 03:01:13 lan@ucsd.edu

There was a problem with popmail effecting a small number of customers yesterday from 4:00pm until approximately midnight. The problem has been resolved. We apologize for any inconvenience.

Node B scheduled maintenance

2007-05-16 10:05:35 resolved lan@ucsd.edu main campus

2007-05-16 10:05:35 lan@ucsd.edu

Maintenance work has been scheduled on Node B to address any remaining power issues. VPN service for the entire campus and wireless connectivity for the East campus will be affected briefly Saturday morning, 5-19-07, from 6:00 am to approximately 6:30 am. We apologize for any inconvenience.

Network, VPN, Wireless connectivity

2007-05-16 09:55:50 resolved lan@ucsd.edu main campus

2007-05-16 09:55:50 lan@ucsd.edu

Service has been restored and we apologize for any inconvenience.

2007-05-16 09:31:59 lan@ucsd.edu

Node B is currently experiencing power problems affecting the East core of campus. VPN service for the entire campus and wireless connectivity for the East campus are currently broken. There is some possibility that all networking for the East campus may be affected if UPS battery power fails. Repairs are underway and expected to take about 1 hour.

mail database

2007-05-10 03:00:48 resolved lan@ucsd.edu main campus

2007-05-10 03:00:48 lan@ucsd.edu

The mail database is now available.


We apologize for the inconvenience,

2007-05-10 02:07:09 lan@ucsd.edu

The mail database will be temporarily unavailable for up to 1 hour for maintenance, tools like mailupd will not be available. We thank you for your patience

Popmail

2007-05-09 07:11:58 resolved lan@ucsd.edu main campus

2007-05-09 07:11:58 lan@ucsd.edu

The popmail server is responding to connection requests and delivering mail.

We apologize for the inconvenience,

2007-05-09 06:53:41 lan@ucsd.edu

We're currently experiencing some connection problems with popmail. We'll have more information shortly.

We apologize for the inconvenience,

Mail Service

2007-04-26 03:03:09 resolved lan@ucsd.edu main campus

2007-04-26 03:03:09 lan@ucsd.edu

The problem has been resolved. Thank you for your patience.

2007-04-26 02:23:19 lan@ucsd.edu

Due to a small power failure, mail coming into campus will experience a slight delay. We will have an update soon and we thank you for your patience.

DHCP

2007-04-24 05:57:33 resolved lan@ucsd.edu main campus

2007-04-24 05:57:33 lan@ucsd.edu

The campus DHCP packet relay experienced some difficulties today from 11:30am to 12:50pm. Users were receiving invalid IP addresses and couldn't access the Internet. The problem has been resolved. Thank you.

Blackberry

2007-04-18 01:30:00 resolved blackberry@ucsd.edu main campus

2007-04-18 01:30:00 blackberry@ucsd.edu

The Blackberry service has been fixed, service has resumed.

2007-04-17 19:30:00 blackberry@ucsd.edu

Engineers are still working to fix the SRP network.

2007-04-17 01:00:00 blackberry@ucsd.edu

The Blackberry Server Router Protocol (SRP) wireless provider of North America is currently down. This affects all Blackberry services in the region, including San Diego. The Blackberry engineers are working on this problem and hope to have it resolved soon. Meanwhile no email messages will be delivered to handheld devices until the service is restored. We will update the status as we get further information.

Comcast Block

2007-04-16 10:05:38 resolved postmaster@ucsd.edu main campus

2007-04-16 10:05:38 postmaster@ucsd.edu

The temporary block was lifted by Comcast. There should be no further problems sending mail to comcast.net email addresses.

2007-04-16 03:17:15 postmaster@ucsd.edu

We received word that the campus outbound mail relay servers are blocked by Comcast.
The cause is being investigated. Updates will be made as the situation changes.

Verizon Block

2007-04-16 10:01:57 resolved postmaster@ucsd.edu main campus

2007-04-16 10:01:57 postmaster@ucsd.edu

The temporary block was lifted by Verizon. There should be no further problems sending mail to verizon.net email addresses.

2007-04-16 07:14:52 postmaster@ucsd.edu

We received word that the campus outbound mail relay servers are blocked by Verizon.
The cause is being investigated. Updates will be made as the situation changes.

Mailupd

2007-04-03 09:43:25 resolved lan@ucsd.edu main campus

2007-04-03 09:43:25 lan@ucsd.edu

Mailupd problems have been resolved and the database is working normally. Please contact the ACS Help Desk if you have further trouble.

We apologize for the inconvenience.

2007-04-03 08:15:07 lan@ucsd.edu

We're currently experiencing problems with Mailupd and hope to have them resolved soon.

We apologize for the inconvenience,

dns 128.54.16.2

2007-03-27 09:44:33 resolved lan@ucsd.edu main campus

2007-03-27 09:44:33 lan@ucsd.edu

NS1, 128.54.16.2 is back up and accepting requests. If you are still experiencing problems with this name server, please contact the ACS Help Desk at acs-help@ucsd.edu or 858-534-3227. We apologize for any inconvenience. Thank you for your patience.

2007-03-27 07:38:03 lan@ucsd.edu

128.54.16.2 (one of our nameservers) appears to be down. We are investigating.

news.ucsd.edu

2007-03-26 10:37:58 resolved lan@ucsd.edu main campus

2007-03-26 10:37:58 lan@ucsd.edu

NEWS.UCSD.EDU is back up. If you are unable to access the news server, please contact the ACS Help Desk(acs-help@ucsd.edu/858-534-3227) We apologize for any inconvenience and thank you for your patience.

2007-03-26 06:39:51 lan@ucsd.edu

NEWS.UCSD.EDU is currently down and we hope to have it back up by later this afternoon. We apologize for any inconvenience. Thank you for your patience.

Blackberry

2007-03-19 20:00:00 resolved blackberry@ucsd.edu main campus

2007-03-19 20:00:00 blackberry@ucsd.edu

The Blackberry problem has been resolved and service has resumed properly.

Blackberry

2007-03-19 19:00:00 resolved blackberry@ucsd.edu main campus

2007-03-19 19:00:00 blackberry@ucsd.edu

A problem with the Blackberry service has arisen. Currently, wireless email may not transmit to Blackberry handhelds. We're currently working on the problem and hope to have it solved soon.

mailman mailing list delays

2007-03-19 08:58:12 resolved postmaster@ucsd.edu main campus

2007-03-19 08:58:12 postmaster@ucsd.edu

Some mailing list mail going through mailman.ucsd.edu experienced delays this afternoon. The problem appears to have ceased at this time. Please let us know (and send headers!) if you see recurrence.

ieng9

2007-03-11 13:24:41 resolved lan@ucsd.edu main campus

2007-03-11 13:24:41

Our ieng9.ucsd.edu server is experiencing problems. Our engineers are currently looking into this. We apologize for any inconvenience that this may cause you.
Thank you for your patience.

2007-03-11 12:17:37 lan@ucsd.edu

Our ieng9.ucsd.edu server is experiencing problems. Our engineers are currently looking into this. We apologize for any inconvenience that this may cause you.
Thank you for your patience.

ACS Instructional Server

2007-03-09 08:47:37 resolved acs-consult@ucsd.edu main campus

2007-03-09 08:47:37 acs-consult@ucsd.edu

All services have been restored.

2007-03-09 07:14:45 acs-consult@ucsd.edu

We are in the process of upgrading the operating system for the ACS Instructional server. Some services such as gpasswd (ACS account password change), laser account setup/deposit, and Account Tools/account lookup may be unavailable for a short period of time. Printing should continue to work.

Proxy

2007-02-26 23:24:40 resolved lan@ucsd.edu main campus

2007-02-26 23:24:40 lan@ucsd.edu

The load on the proxy server has been adjusted. We will continue to monitor the server and make adjustments as needed.

We apologize for the inconvenience

2007-02-26 03:57:44 lan@ucsd.edu

We've received reports of problems using our proxy service. Our administrators are looking into the problem and we hope to have it resolved shortly.

We apologize for the inconvenience.

Excite.com email

2007-02-22 11:18:18 resolved postmaster@ucsd.edu main campus

2007-02-22 11:18:18 postmaster@ucsd.edu

Excite.com appears to be blocking mail from ucsd.edu. We are in process of contacting Excite for help in resolving this matter.

AOL

2007-02-22 11:17:46 resolved postmaster@ucsd.edu main campus

2007-02-22 11:17:46 postmaster@ucsd.edu

We have communicated with AOL and are in process of working with them to resolve the problems that led them to block our mail. Conditions should improve over the next few days.

2007-02-20 01:42:50 postmaster@ucsd.edu

AOL is still deferring or refusing much mail from UCSD. We don't yet have an answer from them as to why this is happening. We are continuing to explore possibilities.

AD log search

2007-02-22 05:51:12 resolved mike@ucsd.edu main campus

2007-02-22 05:51:12 mike@ucsd.edu

AD log search is currently under maintenance and searches will be slow during this time.

AD log search

2007-02-21 09:17:15 resolved mike@ucsd.edu main campus

2007-02-21 09:17:15 mike@ucsd.edu

AD log search will be down for maintenance 6-6:15pm today 6/21/07.

Mail Delays

2007-02-20 06:49:23 resolved lan@ucsd.edu main campus

2007-02-20 06:49:23 lan@ucsd.edu

After continued investigation, we've identified the probable cause for our recent mail delays. After fixing the problem, our spam scanners appear to be clear and operating normally. Mailbox5 was heavily impacted, so outbound mail may take a little longer than usual until the backlog has completely cleared.

mail delays

2007-02-19 03:16:36 resolved postmaster@ucsd.edu main campus

2007-02-19 03:16:36 postmaster@ucsd.edu

We experienced across-the-board mail delays last week which are only now
beginning to subside. In short, the amount of mail coming to UCSD abruptly doubled (all spam), flattening our mail gateways and spam filters. We have installed some new gateways and retuned our servers to better handle the now-million messages per day we are receiving. Things should improve over this week, but they are not yet entirely resolved.

Mail Delays

2007-02-16 09:16:24 resolved lan@ucsd.edu main campus

2007-02-16 09:16:24 lan@ucsd.edu

We apologize for the delay in mail delivery. Our mail gateways and spam processors are struggling due to an increased spam load. We've added an additional spam scanner and hope that the situation will improve over the weekend.

Thank you for your patience.

2007-02-15 02:52:35 lan@ucsd.edu

We apologize for the delay in mail delivery. Our mail gateways and spam processors are struggling with increased spam load. Our engineers are researching the causes of this increased load and trying to tune our mail gateways to cope with it.

We regret the problems caused by this situation and appreciate your patience.

Service Interruption

2007-02-16 03:26:26 resolved lan@ucsd.edu main campus

2007-02-16 03:26:26 lan@ucsd.edu

A brief power outage this morning affected a few ACS machines including the popmail server. All machines and services are back online and operating normally.

We apologize for the inconvenience,

mail bounced

2007-02-15 01:31:30 resolved lan@ucsd.edu main campus

2007-02-15 01:31:30 postmaster@ucsd.edu

This problem also included mail sent TO UCSD addresses; any messages passing through the affected mail gateways during the brief outage would have bounced with this error.

2007-02-14 08:01:41 lan@ucsd.edu

A temporary problem starting around 1:49 p.m. today caused some messages sent by UCSD users to various addresses to bounce with the error:

Host or domain name not found. Name service error for name=spameaters.ucsd.edu type=A: Host found but no data record of requested type

This problem was repaired. You will have to resend your message, but it should now get through.

Mail delivery delays

2007-02-14 01:55:22 resolved lan@ucsd.edu main campus

2007-02-14 01:55:22 lan@ucsd.edu

Mail delays were completed late last night.

Please contact the ACS Helpdesk (858-534-3227) for further questions.

We apologize for the inconvenience,

2007-02-13 05:37:06 lan@ucsd.edu

The mail delay problem was external to UCSD. We have created a work around and are waiting for the mail to be delivered to the respective mailboxes (delivery of mail may go into the early evening).


We apologize for the inconvenience,

2007-02-13 03:31:51 lan@ucsd.edu

We're still investigating the delays with mail. Hope to have it solved soon.

2007-02-13 02:02:16 lan@ucsd.edu

We're experiencing mail delays due to an unusually high volume of spam. We should have the problem resolved shortly.


We apologize for the inconvenience,

2007-02-13 01:30:21 lan@ucsd.edu

We've received reports of problems with mail not being delivered properly. We are currently looking into the problem and will post an update shortly.

Blackberry

2007-02-14 00:00:00 resolved blackberry@ucsd.edu main campus

2007-02-14 00:00:00 blackberry@ucsd.edu

There were reports of mail not delivering to UCSD Blackberry accounts this morning. The issue was quickly resolved shortly thereafter and service has since resumed properly. Sorry for any inconvenience this may have caused.

aol deferred

2007-02-12 06:50:41 resolved postmaster@ucsd.edu main campus

2007-02-12 06:50:41 postmaster@ucsd.edu

Some mail sent to AOL addresses recently has been delayed, returning the message:

Deferred: Invalid argument
Warning: message still undelivered after 4 hours
Will keep trying until message is 5 days old

We have been trying to understand these intermittent errors and why AOL is giving us these error messages. As best we can determine, all deferred messages *do* eventually go out, so there should be no need to resend your message. However, delays have been occasionally as long as a day.

News

2007-02-09 09:26:48 resolved lan@ucsd.edu main campus

2007-02-09 09:26:48 lan@ucsd.edu

The news server is working.

2007-02-09 03:44:42 lan@ucsd.edu

News.ucsd.edu has experienced some hardware problems. We hope to have it fixed by the end of the day. Updates will be posted here.

We apologize for the inconvenience,

POPMAIL

2007-02-07 02:51:10 resolved lan@uscd.edu main campus

2007-02-07 02:51:10 lan@uscd.edu

Our popmail servers were experiencing some difficulties this morning between 5 to 7am. Users were unable to log in to check their emails. The problem has been resolved. We apologize for any inconvenience.

Mail delivery problem

2007-02-02 03:35:12 resolved lan@ucsd.edu main campus

2007-02-02 03:35:12 lan@ucsd.edu

The sdcc13 mail server is working normally again.

We apologize for any inconvenience.

2007-02-02 02:24:59 lan@ucsd.edu

We've received reports of problems with mail not being delivered properly affecting the sdcc13 mail server. We are currently looking into the problem and will post an update shortly.

Exchange Mail Delivery Delay

2007-02-01 22:00:00 resolved exchange@ucsd.edu main campus

2007-02-01 22:00:00 exchange@ucsd.edu

At around 4:30P on Friday 2/2, one of the Exchange incoming email gateways was experiencing mail delay issues. The problem was fixed about an hour later. All queued mail has been delivered; no mail was lost. We apologize for any inconvenience this may have caused.

Shibboleth Protected Services Down

2007-01-26 08:36:00 resolved crys@ucsd.edu main campus

2007-01-26 08:36:00 crys@ucsd.edu

Shibboleth protected services are back online. Please contact crys@ucsd.edu if you notice problems.

2007-01-26 03:24:59 crys@ucsd.edu

Any shibboleth protected services, like library catalog searches or resnet music services are down. Fixes are in progress. Please check back for updates. Send mail to crys@ucsd.edu if you need further clarification.

Mail delivery problem

2007-01-26 03:24:29 resolved lan@ucsd.edu main campus

2007-01-26 03:24:29 lan@ucsd.edu

All mail delivery problems have been fixed.

We apologize for the inconvenience,

2007-01-26 02:32:40 lan@ucsd.edu

Diagnosis and repair are in progress on various email problems. In addition to trouble sending mail from off-campus, this error message may be encountered:

mailbox

2007-01-26 01:29:05 lan@ucsd.edu

We've received reports of problems with off campus mail not being delivered properly. We are currently looking into the problem and will post an update shortly.

Exchange Email Service Outage (1/25)

2007-01-24 04:00:00 resolved lan@ucsd.edu main campus

2007-01-24 04:00:00 lan@ucsd.edu

Exchange Customers:

As part of our efforts to provide an excellent e-mail solution for you, we will be performing routine maintenance on our infrastructure on Thursday (1/25). The maintenance will be performed between the hours of (6:00PM - 9:30PM); email access during this time will be temporarily interrupted. No e-mail will be lost or bounced during this process.

If you have any questions about this, please don't hesitate to contact our Help Desk at (858) 534-1857 or acs-help@ucsd.edu.

--
UCSD Exchange Messaging Team
ACS/Network Operations

POPMAIL

2007-01-12 03:35:13 resolved lan@ucsd.edu main campus

2007-01-12 03:35:13 lan@ucsd.edu

All partitions are back up. Popmail server is now fully operational. Please contact ACS HelpDesk if you are still having problems accessing popmail server.

Thank you for your patience.

2007-01-12 00:48:21 lan@ucsd.edu

10% of the accounts on popmail server is having connectivity issues at this moment. System administrators are currently working to resolve the issue. Current estimated time of completion is noon today. We apologize for the inconvenience.

2007-01-11 10:34:49 lan@ucsd.edu

All partitions are back up. Popmail server is now fully operational. Please contact ACS HelpDesk if you are still having problems accessing popmail server.

Thank you for your patience.

2007-01-11 08:14:53 lan@ucsd.edu

As of 3:30pm, three of the four partitions are back online. This restores mailbox access for an additional 1,800 customers.

The remaining partition is estimated to return to service by about 6:30pm this evening.

Please check back later for the latest on this issue. We thank you for your patience.

2007-01-11 06:07:44 lan@ucsd.edu

As of 1:55pm, the second of the remaining three groups of mailboxes are now up and running restoring another 1000 down mailboxes. We are currently working as quickly as possible to bring back the last 2 groups. We thank you for your patience.

2007-01-11 04:07:00 lan@ucsd.edu

One of four groups of the crashed popmail server is now up and running. Approximately 1000 mailboxes have been restored and mail delivery should begin in t