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Report a Problem: If you can't find a listing for a current issue, contact the ITS Service Desk - (858) 246-4357

Academic Services ? Operational
Business Services ? Operational
Network ? Operational
Communication and Collaboration ? Operational
Email ? Operational
Phones and Voicemail ? Operational
SSO ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance

Scheduled Maintenance

Campus phone system upgrade Dec 6, 2025 18:00 - Dec 7, 2025 18:00 PST

IT Services Telecom will perform a phone system upgrade which will cause rolling outages for voice services starting on Saturday, December 6 at 6:00 p.m. until Sunday, December 7 at 6:00 p.m. During the upgrade all campus voice lines are expected to be inaccessible for up to 24HRS. Campus voice lines are those with prefixes 534, 822, and 246, as well as any extension lines that begin with 5XXXX. Non campus numbers with a Remote Call Forward to campus DIDs will also not work during the upgrade.
Posted on Nov 05, 2025 - 13:04 PST
Nov 30, 2025

No incidents reported today.

Nov 29, 2025

No incidents reported.

Nov 28, 2025
Power has been restored to all Campus/Devices
Resolved - Power has been restored to all Campus/Devices
Nov 28, 21:00 PST
Update - We are continuing to investigate this issue.
Nov 28, 16:04 PST
Update - We are continuing to investigate this issue.
Nov 28, 16:03 PST
Update - We are continuing to investigate this issue.
Nov 28, 16:02 PST
Update - Multiple network devices are down across campus due to an unscheduled power outage that Facilities Mgt is aware of.
They are working to restore power. Datacom on call network engineer investigating.
Nov 28, 13:52 PST
Update - Some of the network devices are coming back online at this time.
Nov 28, 13:40 PST
Investigating - Multiple devices are down campus wide:
Nov 28, 13:24 PST
Nov 27, 2025

No incidents reported.

Nov 26, 2025
Network Maintenance: Reload and upgrade network switch sio-birch-aqrm-edu-9300-stk on Wednesday, Nov 26, 2025 between 3 AM and 5:30 AM.
Completed - The scheduled maintenance has been completed.
Nov 26, 05:30 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 26, 03:00 PST
Scheduled - Datacom/Netmon have scheduled the following maintenance:

What: Reload and upgrade network switch sio-birch-aqrm-edu-9300-stk
When: Wednesday, Nov 26, 2025 between 3 AM and 5:30 AM
Scope: reload and upgrade the switch from an outdated IOS version to the current standard code.
Impact: loss of wired and wireless connectivity to network switch sio-birch-aqrm-edu-9300-stk for approx 30 minutes.
The switch is located at SIO Birch Aquarium 1.2 closet.
Nov 22, 12:05 PST
Nov 25, 2025
Webreg Slow/Unresponsive
Resolved - ITS has confirmed that the issues affecting WebReg have been resolved. Thank you for your patience as we worked to restore service. If you notice any additional issues or impact, please contact the ITS Service desk at https://support.ucsd.edu, support@ucsd.edu or at (858) 246-4357.
Nov 25, 08:37 PST
Monitoring - All Tritonlink Services have returned to normal operations
Nov 21, 20:23 PST
Update - ITS is continuing to investigate the cause of issues with Webreg. Thank you for your continued patience as our team works to restore these services as quickly as possible. Updates and additional details will be shared here as they become available. If you notice any additional issues or impact, please contact the ITS Service desk at https://support.ucsd.edu, support@ucsd.edu or at (858) 246-4357.
Nov 21, 16:29 PST
Investigating - ITS is investigating possible issues with Webreg. These services may be slow or unavailable at this time.

Thank you for your patience as our team works to restore functionality for these services. Updates and additional details will be shared here as they become available.

If you notice any additional issues or impact, please contact the ITS Service desk at https://support.ucsd.edu, support@ucsd.edu or at (858) 246-4357.
Nov 21, 15:22 PST
Nov 24, 2025
Maintenance: CSC NODE K Network Power Connection Move to UPS Outlets
Completed - The scheduled maintenance has been completed.
Nov 24, 14:30 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 24, 13:30 PST
Scheduled - ITS has scheduled the following maintenance:


When: 11/24/25 from 1:30 PM to 2:30 PM

Message:
Facilities management is scheduled to support a project at CSC Building B involving the power-down and replacement of the Automatic Transfer Switch (ATS) in Building B. Schedule for this has not been determined. This activity will temporarily impact network connectivity.

First step is to minimize downtime, our plan is to relocate all network equipment power connections in NODE K to backup UPS electrical outlets prior to the ATS replacement. While this approach will reduce disruption, please note that there may still be up to one hour of downtime during the transition of power cords.
Facilities management will coordinate closely with all stakeholders to ensure a smooth process and will provide real-time updates during the maintenance window.

Please contact ITS Service Desk at (858)246-HELP(4357) or servicedesk@ucsd.edu if you have any questions or concerns.
Nov 19, 10:13 PST
Nov 23, 2025

No incidents reported.

Nov 22, 2025

No incidents reported.

Nov 21, 2025
Nov 20, 2025
Maintenance: Move existing MX1 Juniper border router line card in slot 5 to MX0 slot 6
Completed - The scheduled maintenance has been completed.
Nov 20, 08:00 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 20, 07:00 PST
Scheduled - ITS has scheduled the following maintenance:


When:
Thursday 11/20/2025 7:00am - 8:00am

Message
ITS needs to move a line card in Juniper border router MX1 slot 5 to MX0 slot 6 at the request of network architects. The line card is hot-swappable, so no network impact is expected.

Please contact ITS Service Desk at (858)246-HELP(4357) or servicedesk@ucsd.edu if you have any questions or concerns.
Nov 19, 09:36 PST
Nov 19, 2025
MySQL upgrades
Completed - The scheduled maintenance has been completed.
Nov 19, 20:00 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 19, 17:00 PST
Scheduled - On Wednesday, November 19 from 5:00 - 8:00 p.m. PT, IT Services will Increase the engine version for all MySQL RDS databases in prod-s to 8.4.6. There are eight RDS databases that need the engine version increased to 8.4.6. Customers may not be able to access the service for up to 2 hours.
Nov 19, 11:23 PST
UCLearning Ethics & Compliance false SSO Intercept
Resolved - ITS has confirmed that the issues affecting UCLearning Ethics & Compliance have been resolved. Thank you for your patience as we worked to restore service. If you notice any additional issues or impact, please contact the ITS Service desk at https://support.ucsd.edu, support@ucsd.edu or at (858) 246-4357.
Nov 19, 10:20 PST
Update - We are continuing to investigate this issue.
Nov 19, 10:19 PST
Investigating - Users are reporting being up-to-date on their Ethics & Compliance training, but are still receiving the SSO Intercept upon logging into UCSD applications. ITS has reached out to UCLearning to address this issue.

Thank you for your patience as our team works to restore functionality for these services. Updates and additional details will be shared here as they become available.

If you notice any additional issues or impact, please contact the ITS Service desk at https://support.ucsd.edu, support@ucsd.edu or at (858) 246-4357.
Nov 18, 09:24 PST
Nov 18, 2025
<ENTER SERVICE NAME>
Resolved - This incident has been resolved.
Nov 18, 11:50 PST
Monitoring - ITS has seen the 1Password SSO login come back online. We are currently monitoring the situation to ensure our services have been restored. If you notice any additional issues or impact, please contact the ITS Service desk at https://support.ucsd.edu, support@ucsd.edu or at (858) 246-4357.
Nov 18, 10:19 PST
1Password SSO Issues
Resolved - ITS has confirmed that the issues affecting 1Password have been resolved. Thank you for your patience as we worked to restore service. If you notice any additional issues or impact, please contact the ITS Service desk at https://support.ucsd.edu, support@ucsd.edu or at (858) 246-4357.
Nov 18, 10:09 PST
Investigating - ITS is investigating possible issues with 1Password login services. This seems to be an issue on 1Password's end and we are working with them to resolve these issues. These services may be slow or unavailable at this time.

Thank you for your patience as our team works to restore functionality for these services. Updates and additional details will be shared here as they become available.

If you notice any additional issues or impact, please contact the ITS Service desk at https://support.ucsd.edu, support@ucsd.edu or at (858) 246-4357.
Nov 18, 09:49 PST
Nov 17, 2025
EASy Request delay/slow of service
Resolved - ITS has confirmed that the issues affecting EASy Requests have been resolved. Thank you for your patience as we worked to restore service. If you notice any additional issues or impact, please contact the ITS Service desk at https://support.ucsd.edu, support@ucsd.edu or at (858) 246-4357.
Nov 17, 17:24 PST
Monitoring - A fix has been implemented and we are monitoring the results.
Nov 16, 11:38 PST
Update - ITS is continuing to investigate the cause of issues with EASy Requests, some GEPA systems may also be experiencing performance degradation as well. Thank you for your continued patience as our team works to restore these services as quickly as possible. Updates and additional details will be shared here as they become available. If you notice any additional issues or impact, please contact the ITS Service desk at https://support.ucsd.edu, support@ucsd.edu or at (858) 246-4357.
Nov 14, 08:20 PST
Update - ITS is continuing to investigate the cause of issues with EASy Requests, some GEPA systems may also be experiencing performance degradation as well. Thank you for your continued patience as our team works to restore these services as quickly as possible. Updates and additional details will be shared here as they become available. If you notice any additional issues or impact, please contact the ITS Service desk at https://support.ucsd.edu, support@ucsd.edu or at (858) 246-4357.
Nov 14, 08:16 PST
Update - ITS is continuing to investigate the cause of issues with EASy Requests. Thank you for your continued patience as our team works to restore these services as quickly as possible. Updates and additional details will be shared here as they become available. If you notice any additional issues or impact, please contact the ITS Service desk at https://support.ucsd.edu, support@ucsd.edu or at (858) 246-4357.
Nov 13, 09:23 PST
Investigating - ITS is investigating possible issues with EASy Requests. These services may be slow or unavailable at this time.

Thank you for your patience as our team works to restore functionality for these services. Updates and additional details will be shared here as they become available.

If you notice any additional issues or impact, please contact the ITS Service desk at https://support.ucsd.edu, support@ucsd.edu or at (858) 246-4357.
Nov 12, 11:06 PST
Nov 16, 2025
My Research Safety (MRS)
Completed - The scheduled maintenance has been completed.
Nov 16, 21:00 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 14, 21:00 PST
Scheduled - My Research Safety (MRS) is undergoing a server update on November 14 - 17, 2025.
During this time, MRS applications will not be accessible, viewable, or editable.
Nov 14, 20:39 PST
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