ITS Network & Systems Status

Maintenance: Virtual Machine Maintenance

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 01, 2026 - 14:00 PDT

Scheduled - Starting Wednesday, January 14 through Thursday, May 31, the Cloud and Computing Infrastructure Operations (CIOPS) team will be conducting scheduled maintenance on the virtual machine infrastructure. As a result, services hosted on these systems may be temporarily unavailable at various times during the maintenance window.
Please contact ITS Service Desk at (858)246-HELP(4357) or servicedesk@ucsd.edu if you have any questions or concerns.
May 1, 2026 14:00 - May 31, 2026 14:00 PDT

Incoming students unable to access accounts (Duo)

Investigating - We are aware that many incoming students are having issues accessing their newly created Active Directory accounts. If you are unable to access your account, please try:

1) Installing the Duo Mobile app on your mobile device
2) Going to duo.ucsd.edu on your computer, and then reactivate or remove+readd your mobile phone

If you still have issues, please contact the ITS Service desk at https://support.ucsd.edu, support@ucsd.edu or at (858) 246-4357.
Apr 21, 2026 - 19:35 PDT

Incoming student account setup issues

Update - We are continuing to work on a fix for this issue.
Apr 13, 2026 - 18:21 PDT

Identified - ITS is investigating the cause of issues with incoming students setting up their UCSD accounts. At this moment, we recommend redoing the process after we have resolved this issue. Updates will be provided on this page as they become available.

Thank you for your continued patience as our team works to restore these services as quickly as possible. If you notice any additional issues or impact, please contact the ITS Service desk at https://support.ucsd.edu, support@ucsd.edu or at (858) 246-4357.
Apr 13, 2026 - 18:20 PDT

About This Site

Report a Problem: If you can't find a listing for a current issue, contact the ITS Service Desk - (858) 246-4357

Academic Services Operational

Business Services Operational

Network Under Maintenance

Communication and Collaboration Operational

Email Operational

Phones and Voicemail Operational

SSO Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Scheduled Maintenance

CSC BLDG. B PD NGN D12 Switch Upgrade May `7`, `2026` `22:00` - May `8`, `2026` `03:00` PDT

Update - We will be undergoing scheduled maintenance during this time.
Apr 30, 2026 - 14:43 PDT

Update - We will be undergoing scheduled maintenance during this time.
Apr 30, 2026 - 14:42 PDT

Scheduled - Starting May 7th at 10:00 p.m. and concluding on May 8 at 3:00 a.m. PT, ITS will be replacing existing switches at CSC BLDG B with new switches per NGN D12 upgrade.
May 07, 2026 - 12:18 PDT

Past Incidents

May 5, 2026

No incidents reported today.

May 4, 2026

Voice Services - Planned Maintenance

Completed - The scheduled maintenance has been completed.
May 4, 23:02 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 4, 21:32 PDT

Scheduled - Some campus phone services may be temporarily unavailable or experience some service issues during planned maintenance tonight.
Impacted services may include campus phones lines, softphone service, voicemail, call center phone services, and internal or external calling.

The maintenance is expected to be completed by 11:00 PM tonight, Monday, May 4, 2026.
If phone service issues continue after the maintenance window, please contact the ITS Service Desk at servicedesk@ucsd.edu or 858-246-4357.
May 4, 21:31 PDT

Academic Affairs applications down

Resolved - This incident has been resolved.
May 4, 17:01 PDT

Monitoring - ITS has implemented a fix for the issues with Academic Advising applications. We are currently monitoring the situation to ensure our services have been restored. If you notice any additional issues or impact, please contact the ITS Service desk at https://support.ucsd.edu, support@ucsd.edu or at (858) 246-4357.
May 4, 15:14 PDT

Investigating - ITS is investigating issues with ITS is investigating possible issues with academic affairs applications.
Here is a list of SOME affected applications:

VAC (Virtual Advising Center)
Staff Portal
Degree and Diploma Applications

These services may be slow or unavailable at this time.

Thank you for your patience as our team works to restore functionality for these services. Updates and additional details will be shared here as they become available.

If you notice any additional issues or impact, please contact the ITS Service desk at https://support.ucsd.edu, support@ucsd.edu or at (858) 246-4357.
May 4, 15:07 PDT

Academic Affairs applications not working

Resolved - ITS has confirmed that the issues affecting Academic Affairs applications have been resolved. Thank you for your patience as we worked to restore service. If you notice any additional issues or impact, please contact the ITS Service desk at https://support.ucsd.edu, support@ucsd.edu or at (858) 246-4357.
May 4, 14:38 PDT

Investigating - ITS is investigating possible issues with academic affairs applications.
Current applications being affected:

VAC(Virtual Advising Center)
Staff Portal

These services may be slow or unavailable at this time.

Thank you for your patience as our team works to restore functionality for these services. Updates and additional details will be shared here as they become available.

If you notice any additional issues or impact, please contact the ITS Service desk at https://support.ucsd.edu, support@ucsd.edu or at (858) 246-4357.
May 4, 08:12 PDT

UC San Diego Recreation Site - Accessibility Compliance Updates (recreation.ucsd.edu)

Completed - The scheduled maintenance has been completed.
May 4, 11:30 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 4, 09:30 PDT

Scheduled - On Monday, May 4 from 9:30 - 11:30 a.m. PT, the UC San Diego recreation site is being updated for accessibility compliance. During this timeframe the website will be temporarily unavailable.
Apr 30, 11:19 PDT

May 3, 2026

No incidents reported.

May 2, 2026

No incidents reported.

May 1, 2026

Maintenance: Maintenance – Campus Wireless Controller Software Upgrade and ROMMON Update

Completed - The scheduled maintenance has been completed.
May 1, 07:00 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 1, 05:00 PDT

Scheduled - ITS has scheduled the following maintenance:

What: Maintenance – Campus Wireless Controller Software Upgrade and ROMMON Update
When: Friday, May 1 from 5:00 – 7:00 a.m. PT (Duration: 2 Hours)

Message: On Friday, May 1 from 5:00 – 7:00 a.m. PT, IT Services will be conducting a campus wireless controller software upgrade and ROMMON update. Campus wireless clients may experience a brief disconnection during Access Point failover to backup controllers. Devices will reconnect automatically. Impact is expected to be minimal due to pre-staging steps completed prior to the maintenance window, including AP image pre-download to expedite rejoin times. Backup controllers are already running IOS-XE 17.15.5 to ensure a stable failover target.
***ResNet clients are not affected by this maintenance.

Please contact ITS Service Desk at (858)246-HELP(4357) or servicedesk@ucsd.edu if you have any questions or concerns.
Apr 29, 10:14 PDT

Apr 30, 2026

Maintenance: Virtual Machine Maintenance

Completed - The scheduled maintenance has been completed.
Apr 30, 13:00 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 14, 12:00 PST

Scheduled - ITS has scheduled the following maintenance:

When: Starting Wednesday, January 14 through Thursday, April 30

Message: Starting Wednesday, January 14 through Thursday, April 30, the Cloud and Computing Infrastructure Operations (CIOPS) team will be conducting scheduled maintenance on the virtual machine infrastructure. As a result, services hosted on these systems may be temporarily unavailable at various times during the maintenance window.

Please contact ITS Service Desk at (858)246-HELP(4357) or servicedesk@ucsd.edu if you have any questions or concerns.
Jan 14, 11:12 PST

Apr 29, 2026

Maintenance: Voice VM Migration

Completed - The scheduled maintenance has been completed.
Apr 29, 19:00 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 29, 18:00 PDT

Scheduled - ITS has scheduled the following maintenance:

START: 4/29/2026 6:00PM PST
STOP: 4/29/2026 7:00PM PST

IMPACT: Some voice services may be temporarily unavailable during the migration window. The work is scheduled after hours to minimize customer impact. UCSD PD voice services will remain reachable from a non-UCSD voice line if needed.

Please contact ITS Service Desk at (858)246-HELP(4357) or servicedesk@ucsd.edu if you have any questions or concerns.
Apr 29, 13:49 PDT

SIO power outage

Resolved - ITS has confirmed that the issues affecting the SIO power outage have been resolved. . Thank you for your patience as we worked to restore service. If you notice any additional issues or impact, please contact the ITS Service desk at https://support.ucsd.edu, support@ucsd.edu or at (858) 246-4357.
Apr 29, 14:56 PDT

Identified - ITS has identified an issue at SIO - there is a power outage that may impact network and other services. These services may be slow or unavailable at this time. SIO is currently on emergency power and generators worked as expected.

Thank you for your patience as our team works to restore functionality for these services. Updates and additional details will be shared here as they become available.

If you notice any additional issues or impact, please contact the ITS Service desk at https://support.ucsd.edu, support@ucsd.edu or at (858) 246-4357.
Apr 29, 14:30 PDT

Network Maintenance: reload and upgrade network switch a-mandeville-b104-c9300-stk on Wednesday, April 29, 2026 from 3 AM to 5:30 AM

Completed - The scheduled maintenance has been completed.
Apr 29, 05:30 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 29, 03:00 PDT

Scheduled - Datacom/Netmon have scheduled the following network maintenance:

What: reload network switch a-mandeville-b104-c9300-stk
When: Wednesday, April 29, 2026 between 3 AM and 5:30 AM
Scope: reload the switch to upgrade it from an outdated software IOS code to the current standard code.
Impact: Loss of wired and wireless network connectivity to network switch a-mandeville-b104-c9300-stk for approx 30 minutes.
The switch is located at Mandeville Basement Rm 104 (0.6 Closet) .
Apr 25, 13:59 PDT

Network Maintenance: Reload and upgrade network switch rsnt-erc-geneva-w-9300-stk on Wednesday, April 29, 2026, between 3 AM and 5:30 AM

Completed - The scheduled maintenance has been completed.
Apr 29, 05:30 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 29, 03:01 PDT

Scheduled - Datacom/Netmon have scheduled the following network maintenance:

What: reload network switch rsnt-erc-geneva-w-9300-stk
When: Wednesday, April 29, 2026, between 3 AM and 5:30 AM
Scope: reload the switch to upgrade the IOS software code from an outdated code to the current standard code
Impact: loss of wired and wireless network connectivity to network switch rsnt-erc-geneva-w-9300-stk for approx 30 minutes.
The switch is located at Eleanor Roosevelt College Building Geneva-West .
Apr 25, 12:06 PDT

Apr 28, 2026

Maintenance: Financial Aid System Maintenance

Completed - The scheduled maintenance has been completed.
Apr 28, 18:00 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 28, 17:00 PDT

Scheduled - ITS has scheduled the following maintenance:

WHAT: Financial Aid System Maintenance
WHEN: Tuesday, April 28 from 5:00 - 6:00 p.m. PT

IMPACT:
On Tuesday, April 28 from 5:00 - 6:00 p.m. PT, IT Services will be conducting maintenance on the Financial Aid System. Students and Staff will not be able to access MyTritonWebReg and Financial Aid applications during the maintenance timeframe.

Please contact ITS Service Desk at (858)246-HELP(4357) or servicedesk@ucsd.edu if you have any questions or concerns.
Apr 22, 09:37 PDT

Triton Cash/eAccount access issue

Resolved - This incident has been resolved.
Apr 28, 12:57 PDT

Monitoring - ITS has implemented a fix for the issues with Triton Cash/eAccounts. We are currently monitoring the situation to ensure our services have been restored. If you notice any additional issues or impact, please contact the ITS Service desk at https://support.ucsd.edu, support@ucsd.edu or at (858) 246-4357.
Apr 24, 13:10 PDT

Update - We are continuing to investigate this issue.
Apr 24, 10:13 PDT

Investigating - ITS is investigating possible issues with Triton Cash/eAccounts. A common error message appears as follows:

"Web Login Service - Message Security Error"

If you need to add to your balance, please visit the eAccounts portal on a Google Chrome Web browser and use the following link: https://eacct-ucsd-sp.transactcampus.com/eAccounts/AnonymousHome.aspx. Once you are here, please use the guest deposit feature and follow the instructions listed on the screen. This should get your funds into your account immediately. Please note to change the letter "A" in your PID to a number "9".

Thank you for your patience as our team works to restore functionality for these services. Updates and additional details will be shared here as they become available.

If you notice any additional issues or impact, please contact the ITS Service desk at https://support.ucsd.edu, support@ucsd.edu or at (858) 246-4357.
Apr 23, 11:48 PDT

Maintenance: Non-Student Canvas Profile Updates

Completed - The scheduled maintenance has been completed.
Apr 28, 12:00 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 28, 10:00 PDT

Scheduled - ITS has scheduled the following maintenance:

When: Tuesday, April 28 at 10:00 a.m. PT

Canvas Profile Update for Non-Student Accounts

On Tuesday, April 28 at 10:00 a.m. PT, UC San Diego will implement updates to non-student Canvas profiles as part of the Triton Student System (TSS) migration. These changes affect how account information is managed within Canvas.

Most users are not expected to experience any disruption. However, some integrations or account-related features may experience temporary issues or unexpected behavior following the update.

If you encounter any issues, please contact canvas@ucsd.edu for assistance.

Thank you for your patience as we support this campus transition.

Please contact ITS Service Desk at (858)246-HELP(4357) or servicedesk@ucsd.edu if you have any questions or concerns.
Apr 28, 08:25 PDT

Apr 27, 2026

No incidents reported.

Apr 26, 2026

No incidents reported.

Apr 25, 2026

No incidents reported.

Apr 24, 2026

Apr 23, 2026

Mainframe Emergency Maintenance

Completed - The scheduled maintenance has been completed.
Apr 23, 23:00 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 23, 21:00 PDT

Scheduled - Scheduled Maintenance – Mainframe Outage (Today)
Date: Thursday, April 23, 2026
Time: 9:00 p.m. – 11:00 p.m. PST

Purpose: Urgent service work required to ensure UCSD mainframe operations – immediate tasks are needed to restore full reliability and address a critical issue affecting the mainframe platform.

Impacted services
Mainframe (all production workloads).
Student systems that depend on the mainframe, including MyTritonLink and every application accessed through it.
Instructional tools listed on the UC San Diego Instruction Tools page – these may be unavailable or not function properly during the window.

What users can expect
All of the services above will be offline for the two‑hour window.
Authentication attempts may return errors; no data will be lost—transactions are paused and will resume automatically once the system is back online.

Recommended actions
Complete any critical work that requires these systems before 9 p.m.
Avoid submitting applications, enrollment changes, or other time‑sensitive transactions during the outage.
Monitor the UC San Diego status page for real‑time updates; an announcement will be posted 30 minutes before the outage begins and updates will be posted roughly every 15 minutes while the work is in progress.
If you encounter issues after the maintenance window, contact the ITS Service Desk or email servicedesk@ucsd.edu.

Why this emergency window?
A critical condition was identified on the mainframe that could impact system stability and data integrity. Immediate service work is required to prevent potential downtime and to maintain reliable operations for all dependent applications.
Apr 23, 13:14 PDT

Maintenance: Triton Student System Down

Completed - The scheduled maintenance has been completed.
Apr 23, 21:00 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 23, 18:00 PDT

Scheduled - Triton Student System will be down tonight for maintenance. Impacted services currently include USAS (Account Claim Tool).
Apr 23, 09:07 PDT

Dining Facilities (including Just Walk Out Markets) and Laundry Machines

Resolved - This incident has been resolved.
Apr 23, 12:45 PDT

Monitoring - ITS has confirmed the issues affecting Dining Facilities (including Just Walk Out Markets) and Laundry Machines on campus have been resolved. We are currently monitoring the situation to ensure our services have been restored. If you notice any additional issues or impact, please contact the ITS Service desk at https://support.ucsd.edu, support@ucsd.edu or at (858) 246-4357.
Apr 22, 16:59 PDT

Investigating - ITS is investigating possible issues with the Dining Facilities (including Just Walk Out Markets) and Laundry Machines on campus. These services may be slow or unavailable at this time.

Thank you for your patience as our team works to restore functionality for these services. Updates and additional details will be shared here as they become available.

If you notice any additional issues or impact, please contact the ITS Service desk at https://support.ucsd.edu, support@ucsd.edu or at (858) 246-4357.
Apr 21, 15:51 PDT

Resnet Connectivity Issues

Resolved - This incident has been resolved.
Apr 23, 11:41 PDT

Monitoring - ITS has implemented a fix for the issues with Resnet. We are currently monitoring the situation to ensure our services have been restored. If you notice any additional issues or impact, please contact the ITS Service desk at https://support.ucsd.edu, support@ucsd.edu or at (858) 246-4357.
Apr 22, 16:56 PDT

Investigating - ITS is investigating possible issues with Resnet. These services may be slow or unavailable at this time.

Thank you for your patience as our team works to restore functionality for these services. Updates and additional details will be shared here as they become available.

If you notice any additional issues or impact, please contact the ITS Service desk at https://support.ucsd.edu, support@ucsd.edu or at (858) 246-4357.
Apr 22, 15:31 PDT

Apr 22, 2026

Apr 21, 2026

Tableau Reports

Resolved - This incident has been resolved.
Apr 21, 20:59 PDT

Investigating - tableau.ucsd.edu is currently returning Unexpected Server Error for some reports. The issue is currently under investigation and may experience down time during troubleshooting.
Apr 21, 16:27 PDT

Dining Facilities (including Just Walk Out Markets) and Laundry Machines

Resolved - ITS has confirmed that the issues affecting Dining Facilities (including Just Walk Out Markets) and Laundry Machines on campus have been resolved. Thank you for your patience as we worked to restore service. If you notice any additional issues or impact, please contact the ITS Service desk at https://support.ucsd.edu, support@ucsd.edu or at (858) 246-4357.
Apr 21, 14:45 PDT

About This Site

Scheduled Maintenance

CSC BLDG. B PD NGN D12 Switch Upgrade May 7, 2026 22:00 - May 8, 2026 03:00 PDT

Past Incidents

CSC BLDG. B PD NGN D12 Switch Upgrade May `7`, `2026` `22:00` - May `8`, `2026` `03:00` PDT