Monitoring - For security reasons, UC Path now requires Campus DUO to send a verified push to users' devices. For assistance in setting this up, please use the following instructions:
If you notice any additional issues or impact, please contact the ITS Service desk at https://support.ucsd.edu, support@ucsd.edu or at (858) 246-4357.
Apr 15, 2025 - 17:45 PDT
When: Saturday, April 26 from 10:00 p.m. to 3:00 a.m. PT on Sunday, April 27
SDG& E has scheduled the shutdown for TPCS building this coming Saturday, April 26, 2025 starting at 10:00 p.m. until 3:00 a.m. PT on Sunday, April 27 (power shutdown will last for 3 - 5 hours). Normal power to the whole building will be shutdown and our main concern is the power to the Node room. A generator will be in place to keep systems from losing power.
Please contact ITS Service Desk at (858)246-HELP(4357) or servicedesk@ucsd.edu if you have any questions or concerns. Posted on
Apr 23, 2025 - 10:53 PDT
On Tuesday, April 29 from 4:00 - 7:00 a.m. PT, IT Services will be replacing UPS-1 at Node M because it has approached end of life. This work is not expected to cause any service outages, though there is a small possibility of disruption.
Please contact ITS Service Desk at (858)246-HELP(4357) or servicedesk@ucsd.edu if you have any questions or concerns. Posted on
Apr 23, 2025 - 09:45 PDT
IMPACT: On Tuesday, April 29 from 7:00 - 9:00 p.m. PT, the Office of Information Assurance, Security Engineering Services, will be upgrading the firewalls that service the ITS ADCOM datacenter and the SIO Agg networks. These firewall clusters operate in a high availability cluster and take advantage of failover protocols to maintain network uptime. During the failover events, short, sub-minute, network interruption is expected as traffic moves over to the stand-by unit. There will be multiple reboots as we need to process through a few versions of firmware to follow a recomended upgrade path.
Please contact ITS Service Desk at (858)246-HELP(4357) or servicedesk@ucsd.edu if you have any questions or concerns. Posted on
Apr 23, 2025 - 09:46 PDT
Completed -
The scheduled maintenance has been completed.
Apr 24, 18:00 PDT
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 24, 15:00 PDT
Scheduled -
What: Research Activity Hub (RAH) Maintenance When: Thursday, April 24 from 3:00 - 6:00 p.m. PT
Message: The Research Activity Hub (RAH) reports using Hana Production will be undergoing maintenance and thus, unavailable on Thursday, April 24 from 3:00 - 6:00 p.m. PT for scheduled enhancement migrations. This is a minor change with no outage to systems. The expected duration for completing the implementation plan is approximately 30 minutes. With every activity hub (AH) release, the BIA team will conduct a series of steps to publish updates and perform data validation before we consider the release complete. If you notice any additional issues or impact, please contact the ITS Service desk at https://support.ucsd.edu, support@ucsd.edu or at (858) 246-4357.
Apr 22, 08:01 PDT
Resolved -
ITS has confirmed that the issues affecting the network have been resolved. Thank you for your patience as we worked to restore service. If you notice any additional issues or impact, please contact the ITS Service desk at https://support.ucsd.edu, support@ucsd.edu or at (858) 246-4357.
Apr 24, 16:56 PDT
Monitoring -
ITS has implemented a fix for the issues with the campus network. We are currently monitoring the situation to ensure our services have been restored. If you notice any additional issues or impact, please contact the ITS Service desk at https://support.ucsd.edu, support@ucsd.edu or at (858) 246-4357.
Apr 24, 14:59 PDT
Update -
ITS is continuing to investigate the network connectivity issues in various places, including but not limited to the following known locations on campus:
APM Urey Hall Public Engagement Galbraith Hall NSB Student Center B Pac Hall TPCS
Thank you for your continued patience as our team works to restore these services as quickly as possible. Updates and additional details will be shared here as they become available. If you notice any additional issues or impact, please contact the ITS Service desk at https://support.ucsd.edu, support@ucsd.edu or at (858) 246-4357.
Apr 24, 10:55 PDT
Investigating -
ITS is hearing reports of network connectivity issues in various areas around campus. We are currently investigating this issue. Known affected areas so far are APM and Public Engagement 0824 in NTPLLC. These services may be slow or unavailable at this time.
Thank you for your patience as our team works to restore functionality for these services. Updates and additional details will be shared here as they become available.
If you notice any additional issues or impact, please contact the ITS Service desk at https://support.ucsd.edu, support@ucsd.edu or at (858) 246-4357.
Apr 24, 10:28 PDT
Completed -
The scheduled maintenance has been completed.
Apr 24, 05:30 PDT
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 24, 03:00 PDT
Scheduled -
Datacom/Netmon has scheduled the following maintenance:
What: Reload network switch sio-igpp-munk-0-1-c9300-48 When: Thursday April 24, 2025 between 3 AM and 5:30 AM Scope: reload the switch to upgrade the IOS software code from an old version to the current standard code. Impact: Loss of wired and wireless connections to network switch sio-igpp-munk-0-1-c9300-48 for approx 30 minutes. The switch is located at igpp sio munk lab.
Apr 22, 14:54 PDT
Completed -
The scheduled maintenance has been completed.
Apr 24, 05:30 PDT
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 24, 03:00 PDT
Scheduled -
Datacom/Netmon has scheduled the following maintenance:
What: Reload network switch m-mayer-hall-5-3-9300-stk When: Thursday, April 24, 2025 between 3 AM and 5:30 AM Scope: reload the switch to upgrade the IOS software code from an older version to the current standard code. Impact: Loss of wired and wireless connections to network switch m-mayer-hall-5-3-9300-stk for approx 30 minutes. The switch is located at Mayer Hall TR 5.3 5th floor.
Apr 19, 11:52 PDT
Resolved -
ITS has confirmed that the Network issues have been resolved. Thank you for your patience as we worked to restore service. If you notice any additional issues or impact, please contact the ITS Service desk at https://support.ucsd.edu, support@ucsd.edu or at (858) 246-4357.
Apr 23, 22:01 PDT
Monitoring -
ITS has implemented a fix for the Network issues. We are currently monitoring the situation to ensure our services have been restored. If you notice any additional issues or impact, please contact the ITS Service desk at https://support.ucsd.edu, support@ucsd.edu or at (858) 246-4357.
Apr 23, 20:37 PDT
Investigating -
ITS is investigating possible issues with Wired and Wireless Network at Canyonview area. These services may be slow or unavailable at this time.
Thank you for your patience as our team works to restore functionality for these services. Updates and additional details will be shared here as they become available.
If you notice any additional issues or impact, please contact the ITS Service desk at https://support.ucsd.edu, support@ucsd.edu or at (858) 246-4357.
Apr 23, 19:22 PDT
Completed -
The scheduled maintenance has been completed.
Apr 22, 21:00 PDT
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 22, 19:00 PDT
Scheduled -
ITS has scheduled the following maintenance:
When: Tuesday, April 22 from 7:00 - 9:00 p.m. PT
IMPACT: On Tuesday, April 22 from 7:00 - 9:00 p.m. PT, the Office of Information Assurance, Security Engineering Services, will be upgrading the firewalls that service the SDSC Colo datacenter and the East Campus Node N networks. These firewall clusters operate in a high availability cluster and take advantage of failover protocols to maintain network uptime. During the failover events, short, sub-minute, network interruption is expected as traffic moves over to the stand-by unit. There will be multiple reboots as we need to process through a few versions of firmware to follow a recommended upgrade path.
Please contact ITS Service Desk at (858)246-HELP(4357) or servicedesk@ucsd.edu if you have any questions or concerns.
Apr 16, 09:41 PDT
Resolved -
ITS has confirmed that the issues affecting VPN have been resolved. Thank you for your patience as we worked to restore service. If you notice any additional issues or impact, please contact the ITS Service desk at https://support.ucsd.edu, support@ucsd.edu or at (858) 246-4357.
Apr 22, 17:02 PDT
Monitoring -
ITS has implemented a fix for the issues with VPN certificate loops. We are currently monitoring the situation to ensure our services have been restored. If you notice any additional issues or impact, please contact the ITS Service desk at https://support.ucsd.edu, support@ucsd.edu or at (858) 246-4357.
Apr 22, 11:38 PDT
Investigating -
ITS is investigating the cause of issues with the VPN having certificate loops. Thank you for your continued patience as our team works to restore these services as quickly as possible. Updates and additional details will be shared here as they become available. If you notice any additional issues or impact, please contact the ITS Service desk at https://support.ucsd.edu, support@ucsd.edu or at (858) 246-4357.
Apr 21, 09:06 PDT
Completed -
The scheduled maintenance has been completed.
Apr 22, 05:30 PDT
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 22, 03:00 PDT
Scheduled -
Datacom/Netmon has scheduled the following maintenance:
What: Reload network switches sio-hildebrand-lab-9300-24 and sio-igpp-munk-0-1-flr1-c9300-48 When: Tuesday, April 22, 2025 between 3 AM and 5:30 AM Scope: reload the switches to upgrade the IOS software code from an older version to the current standard software code. Impact: Loss of wired and wireless connections to network switches sio-hildebrand-lab-9300-24 and sio-igpp-munk-0-1-flr1-c9300-48 for approx 30 minutes for each switch. Network switch sio-hildebrand-lab-9300-24 is located at Ritter Hall Room 206. Network switch sio-igpp-munk-0-1-flr1-c9300-48 is located at igpp sio munk lab.
Apr 15, 08:48 PDT
Completed -
The scheduled maintenance has been completed.
Apr 21, 22:00 PDT
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 21, 20:00 PDT
Scheduled -
ITS will be performing Emergency After-Hours Network Maintenance performing a failover of the supervisors of b-core-9600 in order to alleviate synchronization issues between the supervisors. The expected down time will be about 10 minutes if the failover works as intended and if not, we will need to fail back to the current active supervisor which will take another 10 minutes. B-core-9600 is largely a redundant unit, but some areas including Resnet will be impacted.
Apr 21, 14:23 PDT
Completed -
The scheduled maintenance has been completed.
Apr 21, 18:00 PDT
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 21, 17:01 PDT
Scheduled -
ITS has scheduled the following maintenance:
WHEN: Monday, April 21 from 5:00 - 6:00 p.m. PT
IMPACT: On Monday, April 21 from 5:00 - 6:00 p.m. PT, IT Services will be conducting maintenance on the Financial Aid System. Students and Staff will not be able to access WebReg and Financial Aid applications during the maintenance window. Please contact ITS Service Desk at (858)246-HELP(4357) or servicedesk@ucsd.edu if you have any questions or concerns.
Please contact ITS Service Desk at (858)246-HELP(4357) or servicedesk@ucsd.edu if you have any questions or concerns.
Apr 16, 09:38 PDT
Completed -
The scheduled maintenance has been completed.
Apr 21, 18:00 PDT
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 21, 17:00 PDT
Scheduled -
ITS has scheduled the following maintenance:
WHEN: Thursday, April 21 from 5:00 - 6:00 p.m. PT
IMPACT: On Thursday, April 21 from 5:00 - 6:00 p.m. PT IT Services will be conducting maintenance on the Financial Aid System. Students and Staff will not be able to access WebReg and Financial Aid applications during this timeframe.
Please contact ITS Service Desk at (858)246-HELP(4357) or servicedesk@ucsd.edu if you have any questions or concerns.
Apr 14, 12:11 PDT
Resolved -
ITS has confirmed that the issues affecting VPN have been resolved. Thank you for your patience as we worked to restore service. If you notice any additional issues or impact, please contact the ITS Service desk at https://support.ucsd.edu, support@ucsd.edu or at (858) 246-4357.
Apr 18, 09:00 PDT
Monitoring -
ITS has determined that the issues with vpn.ucsd.edu are now resolved. We are currently monitoring the situation to ensure our services have been restored. If you notice any additional issues or impact, please contact the ITS Service desk at https://support.ucsd.edu, support@ucsd.edu or at (858) 246-4357.
Apr 17, 16:59 PDT
Investigating -
ITS is investigating possible issues with connecting to vpn.ucsd.edu. These services may be slow or unavailable at this time. When connecting please try using "vpn-2.ucsd.edu" temporarily.
Thank you for your patience as our team works to restore functionality for these services. Updates and additional details will be shared here as they become available.
If you notice any additional issues or impact, please contact the ITS Service desk at https://support.ucsd.edu, support@ucsd.edu or at (858) 246-4357.
Apr 17, 15:11 PDT
Resolved -
ITS has confirmed that the issues affecting Zoom services have been resolved. Thank you for your patience as we worked to restore service. If you notice any additional issues or impact, please contact the ITS Service desk at https://support.ucsd.edu, support@ucsd.edu or at (858) 246-4357.
Apr 16, 17:02 PDT
Monitoring -
ITS has implemented a fix for the issues with Zoom services. We are currently monitoring the situation to ensure our services have been restored, if you are still having connection issues please flush your DNS cache and attempt to reconnect.
For Windows open a command prompt and type "ipconfig /flushdns" For Mac open a terminal window and type "sudo dscacheutil -flushcache; sudo killall -HUP mDNSResponder"
If you notice any additional issues or impact, please contact the ITS Service desk at https://support.ucsd.edu, support@ucsd.edu or at (858) 246-4357.
Apr 16, 14:10 PDT
Update -
ITS is continuing to investigate the cause of issues with Zoom services. Thank you for your continued patience as our team works to restore these services as quickly as possible.
All UCSD faculty, staff, and students can use MS Teams for meetings during this outage. If you don’t have the Teams client installed, you can use the web client at teams.Microsoft.com
Updates and additional details will be shared here as they become available. If you notice any additional issues or impact, please contact the ITS Service desk at https://support.ucsd.edu, support@ucsd.edu or at (858) 246-4357.
Apr 16, 13:21 PDT
Investigating -
ITS is investigating possible issues with Zoom services. These services may be slow or unavailable at this time. Currently, the potential work around is to use the VPN services.
Partial Outage Zoom Contact Center - Global - Web Po... Partial Outage Zoom Meetings - Zoom Meetings Partial Outage Zoom Phone - Global - Web Portal (Adm... Partial Outage Zoom Website - Web Portal
Thank you for your patience as our team works to restore functionality for these services. Updates and additional details will be shared here as they become available.
If you notice any additional issues or impact, please contact the ITS Service desk at https://support.ucsd.edu, support@ucsd.edu or at (858) 246-4357.
Apr 16, 13:13 PDT
Completed -
The scheduled maintenance has been completed.
Apr 16, 05:30 PDT
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 16, 03:00 PDT
Scheduled -
Datacom/Netmon has scheduled the following maintenance:
What: Reload network switch sio-igpp-munk-0-1-flr3-c9300-stk When: Wednesday April 16, 2025 between 3 AM and 5:30 AM Scope: reload the switch to upgrade the IOS software code from an old version to the current standard software code. Impact: Loss of wired and wireless connections to network switch sio-igpp-munk-0-1-flr3-c9300-stk for approx 30 minutes. The switch is located at igpp sio munk lab.
Apr 12, 11:17 PDT
Completed -
The scheduled maintenance has been completed.
Apr 15, 21:00 PDT
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 15, 19:00 PDT
Scheduled -
ITS has scheduled the following maintenance:
When: Tuesday, April 15 between 7:00 - 9:00 p.m. PT
IMPACT: On Tuesday, April 15 between 7:00 - 9:00 p.m. PT, the Office of Information Assurance, Security Engineering Services, will be upgrading the firewalls that service the VPN devices. The upgrade is not expected to cause downtime as the firewalls operate in a redundant pair and the upgrade will be done one at a time. Traffic will balance to the active device while the other is being upgraded. There may be some small packet loss, but otherwise there should not be any prolonged outage.
Please contact ITS Service Desk at (858)246-HELP(4357) or servicedesk@ucsd.edu if you have any questions or concerns.
Apr 9, 10:59 PDT
Resolved -
ITS has confirmed that the issues affecting access to certain UCOP applications have been resolved. Thank you for your patience as we worked to restore service. If you notice any additional issues or impact, please contact the ITS Service desk at https://support.ucsd.edu, support@ucsd.edu or at (858) 246-4357.
Apr 15, 17:03 PDT
Monitoring -
ITS has implemented a fix for the issues with UCOP applications access. We are currently monitoring the situation to ensure our services have been restored. If you notice any additional issues or impact, please contact the ITS Service desk at https://support.ucsd.edu, support@ucsd.edu or at (858) 246-4357.
Apr 15, 14:10 PDT
Identified -
ITS has identified the cause of issues with access to certain UCOP applications, and is working to implement a solution. Affected applications include: UCPath, Concur, Tableau, Qualtrics, and UC Ready.
Thank you for your continued patience as our team works to restore these services as quickly as possible. Additional updates and details will be shared here as they become available. If you notice any additional issues or impact, please contact the ITS Service desk at https://support.ucsd.edu, support@ucsd.edu or at (858) 246-4357.
Apr 15, 12:43 PDT
Investigating -
ITS is investigating an issue with UCPath only showing "Former Employee" as a login option.
Thank you for your patience as our team works to restore functionality for these services. Updates and additional details will be shared here as they become available.
If you notice any additional issues or impact, please contact the ITS Service desk at https://support.ucsd.edu, support@ucsd.edu or at (858) 246-4357.
Apr 15, 12:21 PDT
Resolved -
ITS has confirmed that the issues affecting Data Warehouse have been resolved. Thank you for your patience as we worked to restore service. If you notice any additional issues or impact, please contact the ITS Service desk at https://support.ucsd.edu, support@ucsd.edu or at (858) 246-4357.
Apr 15, 10:03 PDT
Monitoring -
ITS has implemented a fix for the issues with Data Warehouse. We are currently monitoring the situation to ensure our services have been restored. If you notice any additional issues or impact, please contact the ITS Service desk at https://support.ucsd.edu, support@ucsd.edu or at (858) 246-4357.
Apr 10, 15:04 PDT
Investigating -
ITS is investigating possible issues with Data Warehouse. These services (eg. Activity Hubs) may be slow or unavailable at this time.
Thank you for your patience as our team works to restore functionality for these services. Updates and additional details will be shared here as they become available.
If you notice any additional issues or impact, please contact the ITS Service desk at https://support.ucsd.edu, support@ucsd.edu or at (858) 246-4357.
Apr 10, 14:47 PDT