IMPACT: On Sunday, April 6 between 7:00 - 7:30 p.m. PT, IT Services will be reloading core router Node-B-9600-core/172.16.253.27 in order to clear an error message. This reload is a recommendation from Cisco TAC.
Please contact ITS Service Desk at (858)246-HELP(4357) or servicedesk@ucsd.edu if you have any questions or concerns. Posted on
Apr 02, 2025 - 10:46 PDT
Resolved -
For security reasons, UCOP has mandated that SMS be retired as an option for Duo when logging in to UC Path. Users are now required to use a verified push. For assistance in setting this up, please use the following instructions:
If you notice any additional issues or impact, please contact the ITS Service desk at https://support.ucsd.edu, support@ucsd.edu or at (858) 246-4357.
Apr 2, 11:03 PDT
Monitoring -
For security reasons, UCOP has mandated that SMS be retired as an option for Duo when logging in to UC Path. Users are now required to use a verified push. For assistance in setting this up, please use the following instructions:
If you notice any additional issues or impact, please contact the ITS Service desk at https://support.ucsd.edu, support@ucsd.edu or at (858) 246-4357.
Mar 10, 11:04 PDT
Completed -
The scheduled maintenance has been completed.
Apr 2, 05:31 PDT
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 2, 03:00 PDT
Scheduled -
Datacom/Netmon has scheduled the following maintenance:
What: Reload network switch a-rimac-prod-rm-325-9300-48 When: Wednesday April 2, 2025 between 3 AM and 5:30 AM Scope: reload the switch to upgrade the IOS software from an old code to the current standard code. Impact: Loss of wired and wireless connections to network switch a-rimac-prod-rm-325-9300-48 for approx 30 minutes. The switch is located at the RIMAC Production Office Third Floor.
Mar 25, 08:09 PDT
Completed -
The scheduled maintenance has been completed.
Apr 2, 05:30 PDT
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 2, 03:01 PDT
Scheduled -
Datacom/Netmon has scheduled the following maintenance:
What: Reload network switch a-mandler-1-0-9300-48 When: Wednesday April 2, 2025 between 3 AM and 5:30 AM Scope: reload the switch to upgrade the IOS software code from an old version to the current standard code. Impact: Loss of wired and wireless connections to network switch a-mandler-1-0-9300-48 for approx 30 minutes. The switch is located at Mandler Hall 1st Floor 1-0
Mar 29, 11:50 PDT
Resolved -
ITS has confirmed that the issues affecting Resnet have been resolved. Thank you for your patience as we worked to restore service. If you notice any additional issues or impact, please contact the ITS Service desk at https://support.ucsd.edu, support@ucsd.edu or at (858) 246-4357.
Apr 1, 09:12 PDT
Monitoring -
Resnet services should be functioning normally. We are currently monitoring the situation to ensure our services have been restored. If you notice any additional issues or impact, please contact the ITS Service desk at https://support.ucsd.edu, support@ucsd.edu or at (858) 246-4357.
Mar 31, 11:14 PDT
Investigating -
ITS is investigating possible issues with Resnet. These services may be slow or unavailable at this time.
Thank you for your patience as our team works to restore functionality for these services. Updates and additional details will be shared here as they become available.
If you notice any additional issues or impact, please contact the ITS Service desk at https://support.ucsd.edu, support@ucsd.edu or at (858) 246-4357.
Mar 27, 16:23 PDT
Resolved -
ITS has confirmed that the issues affecting the call centers have been resolved. All support lines are operational. Thank you for your patience as we worked to restore service. If you notice any additional issues or impact, please contact the ITS Service desk at https://support.ucsd.edu, support@ucsd.edu or at (858) 246-4357.
Apr 1, 09:12 PDT
Monitoring -
The call center support lines are back up. We are currently monitoring the situation to ensure our services have been restored. If you notice any additional issues or impact, please contact the ITS Service desk at https://support.ucsd.edu, support@ucsd.edu or at (858) 246-4357.
Mar 31, 10:40 PDT
Update -
Our call center provider is continuing to investigate the issues with Call Center Support lines. The following lines may be completely unreachable when users attempt to dial:
- ITS Service Desk - EdTech - Finance Help Line - International Services and Engagement Office (ISEO) - IPPS - Student Finance - 1098T Tax Line - Financial Aid and Scholarships
If you are unable to reach any of these offices via cell, we advise that you submit a ticket at support.ucsd.edu for the time being. We apologize for the inconvenience and thank you as the provider works to restore functionality for these services. Updates and additional details will be shared here as they become available.
Investigating -
Various call center support lines around campus are currently experiencing issues. Users may experience calls dropping during this time when dialing the following lines:
- ITS Service Desk - Classroom Support - EdTech - Finance Help Line - International Services and Engagement Office (ISEO) - IPPS - Student Finance - 1098T Tax Line - Financial Aid and Scholarships
Thank you for your patience as the provider works to restore functionality for these services. Updates and additional details will be shared here as they become available.
If you notice any additional issues or impact, please contact the ITS Service Desk at https://support.ucsd.edu, support@ucsd.edu or at (858) 246-4357.
Mar 31, 09:15 PDT
Completed -
The scheduled maintenance has been completed.
Mar 29, 03:30 PDT
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 29, 03:00 PDT
Scheduled -
ITS has scheduled the following maintenance:
When: Saturday, March 29 from 3:00 - 3:30 a.m. PT
IMPACT: On Saturday, March 29 between 3:00 - 3:30 a.m. PT, Resnet-Protected will be moved to a dedicated ISE infrastructure. There is no expected downtime but customers might have to accept the auth.ucsd.edu certificate again.
Please contact ITS Service Desk at (858)246-HELP(4357) or servicedesk@ucsd.edu if you have any questions or concerns.
Mar 26, 10:56 PDT
Completed -
The scheduled maintenance has been completed.
Mar 28, 11:00 PDT
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 28, 07:00 PDT
Scheduled -
Datacom and I&R have scheduled the following network maintenance:
What: network switch a-rimac-prod-rm-325-9300-48
Where: 3rd floor control room TR3.3 cabinet
When: Friday March 28, 2025 From 7am to approx 11am.
Impact: Loss of wired and wireless connections to network switch a-rimac-prod-rm-325-9300-48 for approx 4 hours.
The switch is located at the RIMAC Production Office Third Floor.
Note: PM is having an equipment in the enclosure reconfigured to make space for a new switch in our upcoming NGN10 upgrade. This switch will go down for 4 hours next Friday 3/28/25 @7am
Mar 20, 12:11 PDT
Completed -
The scheduled maintenance has been completed.
Mar 27, 18:00 PDT
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 27, 15:00 PDT
Scheduled -
ITS has scheduled the following maintenance:
Thursday, March 27 from 3:00 - 6:00 p.m. PT
IMPACT: The Research Activity Hub (RAH) reports using Hana Production will be undergoing maintenance and thus, unavailable on Thursday, March 27 from 3:00 - 6:00 p.m. PT for scheduled enhancement migrations. This is a minor change with no outage to systems. The expected duration for completing the implementation plan is approximately 30 minutes. With every activity hub (AH) release, the BIA team will conduct a series of steps to publish updates and perform data validation before we consider the release complete.
Please contact ITS Service Desk at (858)246-HELP(4357) or servicedesk@ucsd.edu if you have any questions or concerns.
Mar 24, 12:03 PDT
Completed -
The scheduled maintenance has been completed.
Mar 27, 07:00 PDT
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 27, 06:01 PDT
Scheduled -
ITS has scheduled the following maintenance:
When: Thursday, March 27 from 6:00 - 7:00 a.m. PT
IMPACT: On Thursday, March 27 from 6:00 - 7:00 a.m. PT, the SQL Server 2014 will be upgraded to SQL Server 2022 on EVC-SQL14.ucsd.edu. As a result, the following applications will be unavailable due to the scheduled maintenance:
MyOSD (Office Of Student Disabilities) OSP Portal EASy (Enrollment Authorization System) Instructional Assistant Data Management System Academic Personnel Data Management System Evaluations System Equity Module Roles System Roles System API AATS ( Academic Activity Tracking System) Degree Planner Fee Processing API
Please contact ITS Service Desk at (858)246-HELP(4357) or servicedesk@ucsd.edu if you have any questions or concerns.
Mar 26, 09:47 PDT
Completed -
The scheduled maintenance has been completed.
Mar 27, 07:00 PDT
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 27, 06:01 PDT
Update -
We will be undergoing scheduled maintenance during this time.
Mar 25, 20:14 PDT
Scheduled -
WHAT: Replace fiber transceivers edge switch vil-w-b1-10-1-3850-stk Ten1/1/3 and vil-b1-dist-3850-12x-dist Ten1/0/5 edge switch vil-w-b5-3850-24 Ten1/1/3 and vil-w-b2-1-1-3850-12x-dist Ten1/0/6
DEVICE LOCATION: 7th College -- West Bldg 1 TR 10.1 and West Bldg 5 TR 1.1
IMPACT LOCATION: This impacts users in West Bldg 1 on the 10th, 11th & 12th floors, and West Bldg 5 on the 1st, 2nd and 3rd floors
SCOPE: Swapping current SFP transceivers connecting:
vil-w-b1-10-1-3850-stk Ten1/1/3 ßà vil-b1-dist-3850-12x-dist Ten1/0/5 to correct CRC errors being tracked in CS2415209 vil-w-b5-3850-24 Ten1/1/3 ßà vil-w-b2-1-1-3850-12x-dist Ten1/0/6 to correct CRC errors being tracked in CS2435653
IMPACT: Loss of wired and wireless network connectivity to devices connected to edge switches listed above for a duration of 15 minutes for each switch.
Mar 25, 20:11 PDT
Completed -
The scheduled maintenance has been completed.
Mar 26, 05:30 PDT
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 26, 03:00 PDT
Scheduled -
Datacom/Netmon has scheduled the following maintenance:
What: Reload distribution switch b-cynvw-1-1-9500-dist When: Wednesday, March 26, 2025 between 3 AM and 5:30 AM Scope: reload the switch to try and resolve a network connection issue. Impact: Loss of all network connections to distribution switch b-cynvw-1-1-9500-dist for approx 30 minutes. The distribution switch is located at the Design and Innovation Bldg 1.1 Telecommunications Room (DIB 1.1 TR).
Note: the following edge switches connecting to the distribution switch will be down during the reload: b-pepcnyn-bikepath-n-3560cx-8 b-cynvw-1-1-admin-9300-48 b-cynvw-rec-1-1-9300-48 b-cynvw-rec-1-2-9300-24 b-pepcnyn-bikepath-s-3560cx-8 b-wrrn-black-fm-3560cx-8 b-bikebarn-restroom-3560-8 b-hdh-sixth-laundry-3560cx-12 b-pepcnyn-restroom-3560-8
Mar 22, 11:36 PDT
Resolved -
ITS has confirmed that the issues affecting the VPN certificate have been resolved. Thank you for your patience as we worked to restore service. If you notice any additional issues or impact, please contact the ITS Service desk at https://support.ucsd.edu, support@ucsd.edu or at (858) 246-4357.
Mar 25, 15:35 PDT
Investigating -
ITS is continuing to investigate the cause of issues with VPN Certificate. Thank you for your continued patience as our team works to restore these services as quickly as possible. When connecting please try using vpn-2.ucsd.edu temporarily. Updates and additional details will be shared here as they become available. If you notice any additional issues or impact, please contact the ITS Service desk at https://support.ucsd.edu, support@ucsd.edu or at (858) 246-4357.
Mar 25, 08:14 PDT
Completed -
The scheduled maintenance has been completed.
Mar 25, 12:00 PDT
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 25, 06:00 PDT
Scheduled -
A Normal Power Shutdown is scheduled to occur on 3/25 at 6:00 AM. You may receive notifications indicating that the power is down. The shutdown is expected to be completed by noon.
Mar 24, 16:55 PDT
Resolved -
ITS has confirmed that the issues affecting wireless at Geisel have been resolved.
Thank you for your patience as we worked to restore service. If you notice any additional issues or impact, please contact the ITS Service desk at https://support.ucsd.edu, support@ucsd.edu or at (858) 246-4357.
Mar 24, 10:43 PDT
Monitoring -
Geisel wireless is back up. Both UCSD-Protected and UCSD-Guest are stable and functioning.
We are currently monitoring the situation to ensure our services have been restored. If you notice any additional issues or impact, please contact the ITS Service desk at https://support.ucsd.edu, support@ucsd.edu or at (858) 246-4357.
Mar 24, 09:48 PDT
Investigating -
ITS is investigating a widespread wireless outage at Geisel library. UCSD-Protected and UCSD-Guest are not functioning at Geisel. Wired networking is stable.
Thank you for your patience as our team works to restore functionality for these services. Updates and additional details will be shared here as they become available.
If you notice any additional issues or impact, please contact the ITS Service desk at https://support.ucsd.edu, support@ucsd.edu or at (858) 246-4357.
Mar 24, 09:37 PDT
Resolved -
ITS has confirmed that the issues affecting MyStudentChart have been resolved. Thank you for your patience as we worked to restore service. If you notice any additional issues or impact, please contact the ITS Service desk at https://support.ucsd.edu, support@ucsd.edu or at (858) 246-4357.
Mar 21, 14:22 PDT
Monitoring -
ITS has implemented a fix for the issues with MyStudentChart.
We are currently monitoring the situation to ensure our services have been restored. If you notice any additional issues or impact, please contact the ITS Service desk at https://support.ucsd.edu, support@ucsd.edu or at (858) 246-4357.
Mar 21, 10:29 PDT
Investigating -
ITS is investigating possible issues with MyStudentChart. These services may be slow or unavailable at this time.
Thank you for your patience as our team works to restore functionality for these services. Updates and additional details will be shared here as they become available.
If you notice any additional issues or impact, please contact the ITS Service desk at https://support.ucsd.edu, support@ucsd.edu or at (858) 246-4357.
Mar 21, 08:32 PDT
Resolved -
ITS has confirmed that the issues affecting email have been resolved. Thank you for your patience as we worked to restore service. If you notice any additional issues or impact, please contact the ITS Service desk at https://support.ucsd.edu, support@ucsd.edu or at (858) 246-4357.
Mar 20, 09:04 PDT
Monitoring -
ITS has implemented a fix for the issues with email services. Emails should flow normally now. There may be some delay from emails that were initially sent during this outage from coming through. Any emails that were bounced during this outage will need to be resent.
We are currently monitoring the situation to ensure our services have been restored. If you notice any additional issues or impact, please contact the ITS Service desk at https://support.ucsd.edu, support@ucsd.edu or at (858) 246-4357.
Mar 19, 11:00 PDT
Identified -
ITS has identified the cause of issues with email services and is working to implement a solution.
Thank you for your continued patience as our team works to restore these services as quickly as possible. Additional updates and details will be shared here as they become available. If you notice any additional issues or impact, please contact the ITS Service desk at https://support.ucsd.edu, support@ucsd.edu or at (858) 246-4357.
Mar 19, 10:46 PDT
Investigating -
Multiple departments are reporting errors in responding to emails with a bounce-back error. There is also a "Something went wrong" error when trying to login. ITS is currently investigating the issue.
Thank you for your patience as our team works to restore functionality for these services. Updates and additional details will be shared here as they become available.
If you notice any additional issues or impact, please contact the ITS Service desk at https://support.ucsd.edu, support@ucsd.edu or at (858) 246-4357.
Mar 19, 10:27 PDT
Resolved -
ITS has confirmed that the issues affecting network connectivity have been resolved. Thank you for your patience as we worked to restore service. If you notice any additional issues or impact, please contact the ITS Service desk at https://support.ucsd.edu, support@ucsd.edu or at (858) 246-4357.
Mar 20, 09:04 PDT
Monitoring -
The upgrade work has been completed. We are running on the new hardware now.
We are currently monitoring the situation to ensure our services have been restored. If you notice any additional issues or impact, please contact the ITS Service desk at https://support.ucsd.edu, support@ucsd.edu or at (858) 246-4357.
Mar 16, 22:07 PDT
Identified -
ITS will be replacing failing Agg-1 router network hardware on an emergency basis starting at 8PM. Intermittent connectivity to/from Agg-1 related devices/services is likely to last from 8PM - 10PM while we restore services on the new hardware.
Thank you for your continued patience as our team works to restore these services as quickly as possible. Additional updates and details will be shared here as they become available. If you notice any additional issues or impact, please contact the ITS Service desk at https://support.ucsd.edu, support@ucsd.edu or at (858) 246-4357.
Mar 16, 19:14 PDT
Monitoring -
ITS has implemented a fix for the issues with network connectivity. We are currently monitoring the situation to ensure our services have been restored. If you notice any additional issues or impact, please contact the ITS Service desk at https://support.ucsd.edu, support@ucsd.edu or at (858) 246-4357.
Mar 16, 15:58 PDT
Investigating -
ITS is investigating network connectivity issues. We don't have a root cause yet, but the Datacom and Network Architecture is actively troubleshooting. Thank you for your continued patience as our team works to restore these services as quickly as possible. Updates and additional details will be shared here as they become available. If you notice any additional issues or impact, please contact the ITS Service desk at https://support.ucsd.edu, support@ucsd.edu or at (858) 246-4357.
Mar 15, 19:29 PDT