Systems Status Systems Status
EASy Request delay/slow of service
Investigating - ITS is investigating possible issues with EASy Requests. These services may be slow or unavailable at this time.

Thank you for your patience as our team works to restore functionality for these services. Updates and additional details will be shared here as they become available.

If you notice any additional issues or impact, please contact the ITS Service desk at https://support.ucsd.edu, support@ucsd.edu or at (858) 246-4357.
Nov 12, 2025 - 11:06 PST

About This Site

Report a Problem: If you can't find a listing for a current issue, contact the ITS Service Desk - (858) 246-4357

Academic Services ? Operational
Business Services ? Operational
Network ? Operational
Communication and Collaboration ? Operational
Email ? Operational
Phones and Voicemail ? Operational
SSO ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance

Scheduled Maintenance

Employee Activity Hub November 2025 Release Nov 13, 2025 15:00-18:00 PST

Maintenance - Employee Activity Hub. Scheduled - The Employee Activity Hub (EAH) reports using Hana Production will be undergoing maintenance and thus, unavailable today from 3:00 to 6:00 p.m. PDT for scheduled enhancement migrations. This is a minor change with no outage to systems. The expected duration for completing the implementation plan is approximately 30 minutes. With every activity hub (AH) release, the BIA team will conduct a series of steps to publish updates and perform data validation before we consider the release complete.
Posted on Nov 10, 2025 - 13:23 PST

Maintenance: Install Coordination Service in Tableau Production Nov 13, 2025 21:00-23:00 PST

When: Thursday, November 13 at 9:00 p.m. PT

Message: On Thursday, November 13 at 9:00 p.m. PT, IT Services will be installing Coordination Service in Tableau Production. Tableau Production (tableau.ucsd.edu) will be impacted during this installation.

Please contact ITS Service Desk at (858)246-HELP(4357) or servicedesk@ucsd.edu if you have any questions or concerns.
Posted on Nov 12, 2025 - 10:12 PST

Maintenance: Move connections off five End of Life TPCS datacenter switches Nov 14, 2025 13:00-15:00 PST

ITS has scheduled the following maintenance:

When: Friday, November 14 from 1:00 - 3:00 p.m. PT

Message:
On Friday, November 14 from 1:00 - 3:00 p.m. PT, IT Services will move the connections off of five End of Life TPCS datacenter switches onto a pair of new Nexus switches. The connections that will be moved are not used for critical production traffic, but instead for monitoring, doing periodic backups, device managment, etc.

Please contact ITS Service Desk at (858)246-HELP(4357) or servicedesk@ucsd.edu if you have any questions or concerns.
Posted on Nov 12, 2025 - 10:18 PST

UC Learning Center Offline Nov 14, 2025 20:00 - Nov 15, 2025 00:00 PST

The UC Learning Center will be offline from 8 PM on Friday, November 14 until approximately 12 AM on Saturday, November 15 for a platform upgrade. Employees can visit https://blink.ucsd.edu/HR/training/uclc/upgrade.html for more information.
Posted on Nov 12, 2025 - 13:52 PST

Campus phone system upgrade Dec 6, 2025 18:00 - Dec 7, 2025 18:00 PST

IT Services Telecom will perform a phone system upgrade which will cause rolling outages for voice services starting on Saturday, December 6 at 6:00 p.m. until Sunday, December 7 at 6:00 p.m. During the upgrade all campus voice lines are expected to be inaccessible for up to 24HRS. Campus voice lines are those with prefixes 534, 822, and 246, as well as any extension lines that begin with 5XXXX. Non campus numbers with a Remote Call Forward to campus DIDs will also not work during the upgrade.
Posted on Nov 05, 2025 - 13:04 PST
Nov 13, 2025

No incidents reported today.

Nov 12, 2025
Maintenance: Upgrade Campus WLC's from ios 17.12.6a to 17.15.4b
Completed - The scheduled maintenance has been completed.
Nov 12, 23:00 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 12, 22:00 PST
Scheduled - ITS has scheduled the following maintenance:


When: Wednesday, November 12 from 10:00 p.m. - 12:00 a.m. PT

Message: On Wednesday, November 12 from 10:00 p.m. - 12:00 a.m. PT, IT Services will be upgrading Campus WLC's from ios 17.12.6a to 17.15.4b. Wireless clients will notice a brief disconnect of 2-5 minutes as the AP's will temporarily move to a backup controller. Clients will notice a second disconnect of 2-5 minutes post upgrade as the AP's move back to the primary controllers. This work will affect main campus and SCRM buildings excluding ResNet, and HS/ East Campus buildings. Please note that Resnet Admin/Dining areas will be affected.

Please contact ITS Service Desk at (858)246-HELP(4357) or servicedesk@ucsd.edu if you have any questions or concerns.
Nov 12, 10:15 PST
Wired outage in NSB
Resolved - This incident has been resolved.
Nov 12, 11:06 PST
Monitoring - ITS has implemented a fix for the issues with wired connection in Natural Sciences Building. We are currently monitoring the situation to ensure our services have been restored. If you notice any additional issues or impact, please contact the ITS Service desk at https://support.ucsd.edu, support@ucsd.edu or at (858) 246-4357.
Nov 12, 09:58 PST
Investigating - ITS is investigating possible issues with wired network service in the Natural Sciences Building. These services may be slow or unavailable at this time.

Thank you for your patience as our team works to restore functionality for these services. Updates and additional details will be shared here as they become available.

If you notice any additional issues or impact, please contact the ITS Service desk at https://support.ucsd.edu, support@ucsd.edu or at (858) 246-4357.
Nov 12, 09:13 PST
Network Maintenance: reload network switch n-cnt-3-1-c9300-stk on Wednesday, Nov 12, 2025 between 3 AM and 5:30 AM
Completed - The scheduled maintenance has been completed.
Nov 12, 05:30 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 12, 03:00 PST
Scheduled - Datacom/Netmon has scheduled the following network maintenance:

What: reload network switch n-cnt-3-1-c9300-stk
When: Wednesday, Nov 12, 2025 between 3 AM and 5:30 AM
Scope: reload the switch to upgrade it to the current standard IOS software code to correct an error condition occurring on the switch.
Impact: wired and wireless connection to network switch n-cnt-3-1-c9300-stk will be down for approx 30 minutes.
The network switch is located at the Center for Novel Therapeutics Telecommunications Room 3.1 (TR 3.1).
Nov 8, 11:48 PST
Nov 11, 2025

No incidents reported.

Nov 10, 2025
Tableau Production is Available
Resolved - ITS has confirmed that the issues affecting Tableau have been resolved. Thank you for your patience as we worked to restore service. If you notice any additional issues or impact, please contact the ITS Service desk at https://support.ucsd.edu, support@ucsd.edu or at (858) 246-4357.
Nov 10, 11:13 PST
Update - Tableau.ucsd.edu is available and subscriptions are now running. ITS is continuing to monitor.
Nov 10, 07:45 PST
Update - Tableau subscriptions are continuing to fail. ITS has a solutions that will require a Tableau restart and will be implemented after hours.
Nov 10, 07:04 PST
Monitoring - Tableau.ucsd.edu is now available. ITS is continuing to monitor.
Nov 10, 05:54 PST
Update - Tableau.ucsd.edu will be unavailable Sunday, Nov 9 from 7:30pm PT - 2am PT for additional troubleshooting.
Nov 9, 19:00 PST
Update - Tableau.ucsd.edu is now available for usage but no changes should be saved while ITS continues to troubleshoot the upgrade issue.
Nov 8, 21:30 PST
Update - Tableau is still unavailable, and ITS is continuing to restore services as quickly as possible.
Nov 8, 15:18 PST
Update - ITS anticipates tableau.ucsd.edu will be available by 2pm today, Saturday 11/8
Nov 8, 10:34 PST
Investigating - ITS is continuing to investigate the cause of issues with Tableau Production. Thank you for your continued patience as our team works to restore these services as quickly as possible. Updates and additional details will be shared here as they become available. If you notice any additional issues or impact, please contact the ITS Service desk at https://support.ucsd.edu, support@ucsd.edu or at (858) 246-4357.
Nov 8, 06:47 PST
Nov 9, 2025
Nov 8, 2025
Dropped Connections sdsc->aws
Resolved - The issue has been resolved.
Nov 8, 06:59 PST
Investigating - We received a case CS2762501 from Lance (who I believe is Scripps IT) explaining that there appears to be continuous dropped connections between the hosts in SDSC and on AWS.

"These alerts from our Zabbix monitoring server (status.ldl.ucsd.edu) have been ongoing from around midnight UTC and have been self-correcting within a minute or two but occur multiple times per hour. Services disruptions are observed on apache http/s, mysql and zabbix ports.

Connections to/from machines within SDSC are dropping as well as SDSC to/from AWS. Machines in question carry the *.ldl.ucsd.edu domain.

the outage was first observed just after midnight local time, 0842 UTC, here is the first report timestamp:
Problem started at 08:42:44 on 2025.11.02
Problem name: Apache: Service is down
Host: doc-gdpsio
Severity: Average
Operational data: Down (0)
Original problem ID: 6151149"

We're unable to check the machines ourselves.
Nov 2, 14:03 PST
EHS Application is operational.
Resolved - The website is up and operational.
Nov 8, 06:55 PST
Update - We are continuing to investigate this issue.
Oct 26, 14:07 PDT
Investigating - We received a contact earlier today under CS2753451, stating that the EHS Application for the My Research Safety Web Portal (myresearchsafety.ucsd.edu) is down.

We confirmed that the server appears to be down (loading for without end or an error) with a few of our colleagues, and from Health IS, who the customer contacted previously.

We are currently assessing the issue...
Oct 26, 14:07 PDT
Tableau Production is unavailable
Resolved - ITS is continuing to investigate the cause of issues with Tableau Production. Thank you for your continued patience as our team works to restore these services as quickly as possible. Updates and additional details will be shared here as they become available. If you notice any additional issues or impact, please contact the ITS Service desk at https://support.ucsd.edu, support@ucsd.edu or at (858) 246-4357.
Nov 8, 00:00 PST
Nov 7, 2025
Maintenance: Tableau Server Production and Public Upgrade
Completed - Update-There was an issue with our schedule maintenance tonight for the Tableau Server. Tableau Production only. Tableau Public has been upgraded and is available.

Maintenance: Tableau Server Production and Public Upgrade
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 7, 23:00 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 7, 17:00 PST
Scheduled - ITS has scheduled the following maintenance:

When: Friday, November 7 from 5:00 - 10:00 p.m. PT

Message: On Friday, November 7 from 5:00 - 10:00 p.m. PT, Tableau Production (tableau.ucsd.edu) and Tableau Public (Tableaupublic.ucsd.edu) will be undergoing upgrades. Services will be impacted during the upgrade timeframe.

Please contact ITS Service Desk at (858)246-HELP(4357) or servicedesk@ucsd.edu if you have any questions or concerns.
Nov 5, 10:52 PST
Maintenance: Cognos Upgrade to 12.0.4 FP1
Completed - The scheduled maintenance has been completed.
Nov 7, 19:00 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 7, 17:01 PST
Scheduled - ITS has scheduled the following maintenance:

When: Friday, November 7 from 5:00 - 9:00 p.m. PT

Message:
On Friday, November 7 from 5:00 - 9:00 p.m. PT, Cognos reports (bianalytics.ucsd.edu) will be unavailable during an upgrade to 12.0.4 FP1.

Please contact ITS Service Desk at (858)246-HELP(4357) or servicedesk@ucsd.edu if you have any questions or concerns.
Nov 5, 10:54 PST
Nov 6, 2025
Halon Replacement Work
Completed - The scheduled maintenance has been completed.
Nov 6, 23:00 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 27, 00:00 PDT
Scheduled - From Monday, October 27 to Friday, November 7, the vendor will be on site performing a replacement of halon system. No impact is expected.
Oct 22, 09:51 PDT
Network Maintenance: Reload network switch n-preuss-f-9300-stk on Thursday, Nov 6, 2025 between 3 AM and 5:30 AM
Completed - The scheduled maintenance has been completed.
Nov 6, 05:30 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 6, 03:01 PST
Scheduled - Datacom/Netmon has scheduled the following network maintenance.

What: reload network switch n-preuss-f-9300-stk
When: Thursday, Nov 6, 2025 between 3 AM and 5:30 AM
Scope: reload the switch to upgrade it to the current standard IOS code to try and resolve a software bug issue.
Impact: loss of wired and wireless connectivity to network switch n-preuss-f-9300-stk for approx 30 minutes.
The switch is located at Preuss Building F Telecommunications Room.
Note: below is the ticket opened on the error involving the software bug issue:
Record
CS2756835
Oct 29, 12:13 PDT
Network Maintenance: reload network switch rsnt-mrshll-res-u-2-1-9300-2 on Thursday, Nov 6, 2025 between 3 AM and 5:30 AM.
Completed - The scheduled maintenance has been completed.
Nov 6, 05:30 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 6, 03:00 PST
Scheduled - Datacom/Netmon has scheduled the following network maintenance:

What: reload network switch rsnt-mrshll-res-u-2-1-9300-24.
When: Thursday, Nov 6, 2025 between 3 AM and 5:30 AM.
Scope: reload the switch to upgrade it to the current software code to resolve a software bug error.
Impact: loss of wired and wireless network connectivity to network switch rsnt-mrshll-res-u-2-1-9300-24 for approx 30 minutes.
The switch is located at Marshall Res Apts Bldg U 2.1.
Oct 31, 12:33 PDT
Nov 5, 2025
Networks Issues / Planned
Resolved - ITS has confirmed that the issues affecting Alianza/Coalition buildings in Marshall have been resolved. Thank you for your patience as we worked to restore service. If you notice any additional issues or impact, please contact the ITS Service desk at https://support.ucsd.edu, support@ucsd.edu or at (858) 246-4357.
Nov 5, 21:22 PST
Monitoring - ITS has implemented a fix for the issues with the network for Alianza/Coalition buildings in Marshall. . We are currently monitoring the situation to ensure our services have been restored. If you notice any additional issues or impact, please contact the ITS Service desk at https://support.ucsd.edu, support@ucsd.edu or at (858) 246-4357.
Nov 5, 18:02 PST
Switch OS Upgrade
Completed - The scheduled maintenance has been completed.
Nov 5, 20:00 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 5, 18:00 PST
Scheduled - The SDSC Enterprise Network Services team has scheduled the following emergency network maintenance for tonight:
          
Start: 18:00 PDT 5 November 2025
End: 20:00 PDT  5 November 2025

The team will be performing an emergency maintenance tonight starting at 6:00pm (PST) to patch a software flaw, one switch at a time.
We do not predict any outage time, but there could be brief (up to 30 minutes) disruptions in traffic.
Nov 5, 15:58 PST
Nov 4, 2025
Datacom and I&R to do an onsite power cycle for network switch mtthws-bldg-c-3650-stk on Tuesday Nov 4 from 7 AM to approx 7:30 AM
Completed - The scheduled maintenance has been completed.
Nov 4, 07:30 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 4, 07:00 PST
Scheduled - ITS Datacom/Installation and Repair have scheduled the following network maintenance.

WHEN: Tuesday, November 4th at 7:00 AM

WHAT: Onsite power cycle for mtthws-bldg-c-3650-stk – 172.31.183.47

DEVICE LOCATION: Matthews Apartments Building C

IMPACT LOCATION: Matthews Apartments Building C

SCOPE: Onsite power cycle for mtthws-bldg-c-3650-stk to correct stack cable issue (SNOW case CS2654100).

IMPACT: Loss of wireless network connectivity to devices at Matthews Apartments Building C for a duration of 10-15 minutes.

Thank you,

Clark Acuna
UC San Diego, ITS Datacom
Oct 30, 11:00 PDT
Nov 3, 2025

No incidents reported.

Nov 2, 2025
Nov 1, 2025

No incidents reported.

Oct 31, 2025

No incidents reported.

Oct 30, 2025
Azure access degraded for customers accessing Azure portal
Resolved - ITS has confirmed that the issues affecting Microsoft services and integrations have been resolved. Thank you for your patience as we worked to restore service. If you notice any additional issues or impact, please contact the ITS Service desk at https://support.ucsd.edu, support@ucsd.edu or at (858) 246-4357.
Oct 30, 09:13 PDT
Monitoring - Microsoft has reported issues regarding the Azure portal and services that may be relying on it. This would impact Office 365 admins that may be using an Azure related access portal. The following services have reported issues with the administration portal:

Microsoft 365 Admin Center Portal
Intune Admin Portal
Microsoft Office
Zoom Integration

This is the status information from Microsoft regarding this incident: https://azure.status.microsoft/en-us/status

This is not impacting Office 365 services such as OWA, Sharepoint and OneDrive.

We are currently monitoring the situation to ensure our services have been restored. If you notice any additional issues or impact, please contact the ITS Service desk at https://support.ucsd.edu, support@ucsd.edu or at (858) 246-4357.
Oct 29, 10:19 PDT
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