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Report a Problem: If you can't find a listing for a current issue, contact the ITS Service Desk - (858) 246-4357

Academic Services ? Operational
Business Services ? Operational
Network ? Operational
Communication and Collaboration ? Operational
Email ? Operational
Phones and Voicemail ? Operational
SSO ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Sep 18, 2025
Completed - The scheduled maintenance has been completed.
Sep 18, 05:30 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 18, 03:00 PDT
Scheduled - Datacom/Netmon have scheduled the following network maintenance:

What: Reload distribution switch sio-coast-bldg-9393-4500x-dist | 172.31.254.7 (located at coast apartments building 9393)
When: Thursday Sept 18, 2025 starting at 3 AM. Completion time is estimated to be no later than 5:30 AM
Reason: reload and upgrade the distribution switch to correct an error occurring on the switch.
Impact: loss of network connection from the edge switches connected to the distribution switch, and loss of wired and wireless connections to each of the edge switches. The total impact time is approx. 30 minutes.  

Below are the edge switches affected by the distribution switch maintenance:

sio-coast-bldg-9344B-3850-24 | 172.31.254.8 | location: Coast Apts Bldg 9344B

sio-coast-bldg-9350-admin-3560-8 | 172.31.254.32 | location: Coast Apts Bldg 9350

Sep 16, 09:32 PDT
Sep 17, 2025
Resolved - ITS has confirmed that the issues affecting AD password change tool have been resolved. Thank you for your patience as we worked to restore service. If you notice any additional issues or impact, please contact the ITS Service desk at https://support.ucsd.edu, support@ucsd.edu or at (858) 246-4357.
Sep 17, 08:49 PDT
Investigating - ITS is investigating possible issues with AD password change tool(password.ucsd.edu). These services may be slow or unavailable at this time.

Thank you for your patience as our team works to restore functionality for these services. Updates and additional details will be shared here as they become available.

If you notice any additional issues or impact, please contact the ITS Service desk at https://support.ucsd.edu, support@ucsd.edu or at (858) 246-4357.

Sep 17, 08:38 PDT
Sep 16, 2025
Resolved - ITS has confirmed that the issues affecting Linux servers may lose access to AD have been resolved. Thank you for your patience as we worked to restore service. If you notice any additional issues or impact, please contact the ITS Service desk at https://support.ucsd.edu, support@ucsd.edu or at (858) 246-4357.
Sep 16, 17:14 PDT
Investigating - Domain joined Linux servers may lose access to AD after a Microsoft patch was applied to the domain controllers. RedHat has an article that describes the issue and resolution:

https://access.redhat.com/solutions/7127997

Aug 13, 11:40 PDT
Resolved - ITS has confirmed that the issues affecting Major/Minor Tool on Tritonlink have been resolved. Thank you for your patience as we worked to restore service. If you notice any additional issues or impact, please contact the ITS Service desk at https://support.ucsd.edu, support@ucsd.edu or at (858) 246-4357.
Sep 16, 17:06 PDT
Monitoring - ITS has implemented a fix for the issues with the Major/Minor Tool on Tritonlink. We are currently monitoring the situation to ensure our services have been restored. If you notice any additional issues or impact, please contact the ITS Service desk at https://support.ucsd.edu, support@ucsd.edu or at (858) 246-4357.
Sep 3, 16:12 PDT
Investigating - ITS is continuing to investigate the cause of issues with the Major/Minor Tool on Tritonlink. Thank you for your continued patience as our team works to restore these services as quickly as possible. Updates and additional details will be shared here as they become available. If you notice any additional issues or impact, please contact the ITS Service desk at https://support.ucsd.edu, support@ucsd.edu or at (858) 246-4357.
Sep 3, 13:44 PDT
Completed - The scheduled maintenance has been completed.
Sep 16, 08:30 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 16, 07:30 PDT
Scheduled - ITS has scheduled the following maintenance:

When: Tuesday, September 16 at 7:30 a.m. PT

Message: On Tuesday, September 16 at 7:30 a.m. PT, password.ucsd.edu will be moving to a new host. During the above change time, if you access "https://password.ucsd.edu", you may encounter an error that will necessitate starting over with a new tab or browser window and navigating again to "https://password.ucsd.edu". Please continue to report other or long lasting issues that persist beyond the change time to Service Desk.
Please contact ITS Service Desk at (858)246-HELP(4357) or servicedesk@ucsd.edu if you have any questions or concerns.

Sep 10, 09:55 PDT
Sep 15, 2025
Completed - The scheduled maintenance has been completed.
Sep 15, 17:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 15, 08:30 PDT
Scheduled - ITS has identified 40 wireless access points installed in Pepper Canyon Hall building that have reached their end-of-life cycle. ITS has scheduled the replacement of these devices for Monday, 9/15, starting at 8:30am.
 
Each wireless access point will go offline for approximately 15 minutes as it’s replaced with a newer model. There will be light drilling, so the noise and disruption will be minimal. Barring any access issues, we fully expect to complete this activity by the end of the business day.
 
Please note, this activity will not impact the wired network.
 
Thanks,
Ynez J. Hicks, MBA
Network and AV Support Services Manager
Information Technology Services
Phone: (858)822-3707
Email: yhicks@ucsd.edu


Network switches the AP devices connect to:
b-pep-cyn-1-1-9300-stk  172.31.240.69     
b-pep-cyn-2-1-9300-stk  172.31.240.70     
b-pep-cyn-3-1-9300-stk  172.31.240.71     
b-pep-cyn-4-1-9300-stk  172.31.240.72     

AP devices to be replaced:
PEPPER-CYN-HALL-104     
PEPPER-CYN-HALL-106NE-DEX6    
PEPPER-CYN-HALL-106NW-DEX6    
PEPPER-CYN-HALL-106SE-DEX6    
PEPPER-CYN-HALL-106SW-DEX6    
PEPPER-CYN-HALL-106W1-DEX6    
PEPPER-CYN-HALL-106W2-DEX6    
PEPPER-CYN-HALL-109NE-DEX6    
PEPPER-CYN-HALL-109NW-DEX6    
PEPPER-CYN-HALL-109SE-DEX6    
PEPPER-CYN-HALL-109SW-DEX6    
PEPPER-CYN-HALL-109W1-DEX6    
PEPPER-CYN-HALL-109W2-DEX6    
PEPPER-CYN-HALL-120E-DEX6     
PEPPER-CYN-HALL-120N    
PEPPER-CYN-HALL-120S    
PEPPER-CYN-HALL-121E-DEX6     
PEPPER-CYN-HALL-121N    
PEPPER-CYN-HALL-121S    
PEPPER-CYN-HALL-122E-DEX6     
PEPPER-CYN-HALL-122N    
PEPPER-CYN-HALL-122S    
PEPPER-CYN-HALL-224     
PEPPER-CYN-HALL-240     
PEPPER-CYN-HALL-248     
PEPPER-CYN-HALL-281     
PEPPER-CYN-HALL-302-CONF      
PEPPER-CYN-HALL-310     
PEPPER-CYN-HALL-317     
PEPPER-CYN-HALL-327     
PEPPER-CYN-HALL-340     
PEPPER-CYN-HALL-348     
PEPPER-CYN-HALL-364     
PEPPER-CYN-HALL-406     
PEPPER-CYN-HALL-410-HALL      
PEPPER-CYN-HALL-418     
PEPPER-CYN-HALL-421     
PEPPER-CYN-HALL-428     
PEPPER-CYN-HALL-461     
PEPPER-CYN-HALL-Outdoor

Sep 12, 13:40 PDT
Sep 14, 2025
Completed - The scheduled maintenance has been completed.
Sep 14, 23:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 14, 22:00 PDT
Scheduled - ITS has scheduled the following maintenance:

When: Sunday, September 14 from 10:00 - 11:00 p.m. PT

Message: On Sunday, September 14 from 10:00 - 11:00 p.m. PT, ITS will be moving wireless access points (listed below) to a new wireless controller. Wireless clients in the following buildings will notice a brief disconnect of 2-5 minutes as the wireless access points move to the new controller.

Trade Street Annex
CNCB (Center for Neural Circuits and Behavior)
Skaggs
OceanView
6256 Greenwich
Birch Aquarium
Computer Science and Engineering Building
ERC Earth Hall Admin
4076-3rd Ave.
Faculty Club
Foodworx
Main Gymnasium
Mandell Weiss Theatre
Muir Tuolumne Admin
Music
Pangea Parking
Porters
Revelle Switching Station
RIMAC
Scripps Pier
SIO Ekhart Library
Solis Hall
Sumner Hall
Visual Arts
Warren Lecture Hall

Please contact ITS Service Desk at (858)246-HELP(4357) or servicedesk@ucsd.edu if you have any questions or concerns.

Sep 10, 09:57 PDT
Sep 13, 2025

No incidents reported.

Sep 12, 2025

No incidents reported.

Sep 11, 2025
Completed - The scheduled maintenance has been completed.
Sep 11, 18:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 11, 15:00 PDT
Scheduled - ITS has scheduled the following maintenance:

When: 9/11/2025, 3:00 to 6:00 p.m.

Message:
Maintenance - Employee Activity Hub. Scheduled - The Employee Activity Hub (EAH) reports using Hana Production will be undergoing maintenance and thus, unavailable today from 3:00 to 6:00 p.m. PDT for scheduled enhancement migrations. This is a minor change with no outage to systems. The expected duration for completing the implementation plan is approximately 30 minutes. With every activity hub (AH) release, the BIA team will conduct a series of steps to publish updates and perform data validation before we consider the release complete.

Please contact ITS Service Desk at (858)246-HELP(4357) or servicedesk@ucsd.edu if you have any questions or concerns.

Sep 9, 09:36 PDT
Sep 10, 2025

No incidents reported.

Sep 9, 2025
Completed - The scheduled maintenance has been completed.
Sep 9, 22:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 9, 18:00 PDT
Scheduled - ITS has scheduled the following maintenance:

START:Tuesday, September 9th: 1800
STOP:Tuesday, September 9th: 2200

IMPACT: The majority of the devices in the datacenter: This maintenance is to upgrade the software on the Top Of Rack network devices throughout the datacenter. ALL 1G/10G connections will experience downtime at some point during the maintenance window. 

These software upgrade/reboots apply critical updates and bug fixes to our network infrastructure. This allows us to utilize new features and maintain the integrity of the network.

 Please reach out with any questions or concerns.

Please contact ITS Service Desk at (858)246-HELP(4357) or servicedesk@ucsd.edu if you have any questions or concerns.

Sep 2, 18:17 PDT
Completed - The scheduled maintenance has been completed.
Sep 9, 20:29 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 9, 20:00 PDT
Scheduled - ITS has scheduled the following maintenance:

When: Tuesday, September 9 from 8:00 - 8:30 p.m. PT

Message: On Tuesday, September 9 from 8:00 - 8:30 p.m. PT, ITS will be performing a maintenance reload on SDSC Router 7. All traffic that needs to pass through the UCSD ITS Colo Router should expect a downtime in the neighborhood of 20-30 minutes.

Please contact ITS Service Desk at (858)246-HELP(4357) or servicedesk@ucsd.edu if you have any questions or concerns.

Sep 3, 10:20 PDT
Completed - The scheduled maintenance has been completed.
Sep 9, 08:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 9, 07:00 PDT
Update - We will be undergoing scheduled maintenance during this time.
Sep 4, 08:58 PDT
Scheduled - The Datacom and I&R teams will be doing the following maintenance:

What: network maintenance on the  Urey-4.1-Arista-7050T-36/172.31.248.238 ( Et33, SFP-10G-SR(Arista) -------SMF---------- (SFP-10G-SR(Arista), Te1/0/15) m-urey-2-1-9500-16x-dist/172.31.248.141 network connection.
When: Tuesday Sept 9, 2025 between 7 AM and approx 8 AM.
Scope: to clean the fiber and change the optics on both sides of the network connection in order to eliminate input discards that are occurring on the network connection.
Impact: intermittent loss of network connection between the two device interface ports during the 7 AM to approx 8 AM maintenance window.

Below is a brief list of both network devices and their network connection information:
m-urey-4-1-arista-7050t-36 | 172.31.248.238 | Port Et33 | MTU 9214 | location: Urey Hall 4.1 users-McMammon labs
m-urey-2-1-9500-dist | 172.31.248.141 | Port Te1/0/15 | MTU 9198 | location: Urey_Hall-2.1 rm 2261

Sep 4, 08:57 PDT
Completed - The scheduled maintenance has been completed.
Sep 9, 04:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 9, 03:00 PDT
Scheduled - PLEASE NOTE-THIS WAS RESCHEDULED FROM 9/10 TO 9/9 per Nicole Meick..
Sep 3, 14:28 PDT
Sep 8, 2025
Completed - The scheduled maintenance has been completed.
Sep 8, 12:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 5, 12:00 PDT
Scheduled - ITS has scheduled the following maintenance:


When: Friday, September 5 at 3:00 p.m. - Wednesday, September 10 at 12:00 p.m.

Message:
The reservation systems for the following departments will be down from Friday, September 5 starting at 3:00 p.m. PT and reopen on Wednesday, September 10 at approximately 12:00 p.m. PT:
- Campus Performances and Events
- Cross Cultural Center
- Eleanor Roosevelt College
- Music Department
- Qualcomm Institute
- Recreation
- University Centers

Please contact ITS Service Desk at (858)246-HELP(4357) or servicedesk@ucsd.edu if you have any questions or concerns.

Aug 27, 10:09 PDT
Sep 7, 2025

No incidents reported.

Sep 6, 2025

No incidents reported.

Sep 5, 2025
Sep 4, 2025
Completed - The scheduled maintenance has been completed.
Sep 4, 17:30 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 4, 08:30 PDT
Scheduled - ITS has identified 21 wireless access points installed in the 7th College admin areas that have reached their end-of-life cycle. ITS has scheduled the replacement of these devices for Thursday, 9/4, starting at 8:30am.
 
Each wireless access point will go offline for approximately 15 minutes as it’s replaced with a newer model. There will be light drilling, so the noise and disruption will be minimal. Barring any access issues, we fully expect to complete this activity by the end of the business day.
 
Please note, this activity will not impact the wired network.
 
Thanks,
Ynez J. Hicks, MBA
Network and AV Support Services Manager
Information Technology Services
Phone: (858)822-3707
Email: yhicks@ucsd.edu


AP Devices to be replaced:
7C-EAST-B1-TOWER-MAINT
 7C-EAST-B3-ADMIN-3101-CONF1
 7C-EAST-B4-ADMIN-4102-CONF2
7C-EAST-B4-ADMIN-4106-CONF6
 7C-EAST-B6-GALLERY-NE
7C-EAST-B6-GALLERY-SE
7C-EAST-B6-GALLERY-W
7C-EAST-B6-MARKET-101
7C-EAST-B6-MARKET-110
 7C-WEST-B1-ADMIN-1500-N-CONF
7C-WEST-B1-ADMIN-1500-S-CONF
7C-WEST-B1-ADMIN-1501-E-CONF
7C-WEST-B1-ADMIN-1502-E-CONF
7C-WEST-B1-ADMIN-1502-SW-CONF
 7C-WEST-B2-ADMIN-2105-E-CONF
7C-WEST-B2-ADMIN-2105-N-CONF
7C-WEST-B2-ADMIN-2105-S-CONF
7C-WEST-B2-ADMIN-2214
 7C-WEST-B3-ADMIN-3109A
7C-WEST-B3-ADMIN-3109-SW
7C-WEST-B3-ADMIN-3110-CAFE

Aug 29, 10:15 PDT
Completed - The scheduled maintenance has been completed.
Sep 4, 05:30 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 4, 03:01 PDT
Scheduled - ITS-Datacom/Netmon has scheduled the following maintenance:

WHAT: Reload network switches m-cub-mtr-shp-trlr-9200-8 and b-wrrn-brennen-fm-9200cx-8.
WHEN: Between 3 AM - 5:30 AM on Thursday, Sept 4, 2025.
SCOPE: Reload and Upgrade each switch to IOS version 17.12.05 standard code.
IMPACT: Loss of wired and wireless network connectivity to each switch for approximately 15-45 minutes depending on reboot times.
The switches are located at RWLLN Bldg-B Umoja TR-15.1 Rm1514 and Warren Brennen FM.

Aug 23, 12:51 PDT
Completed - The scheduled maintenance has been completed.
Sep 4, 05:30 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 4, 03:00 PDT
Scheduled - Network Maintenance: Upgrade network switches rsnt-wrrn-black-1208-9300-24, m-york-hall-2-2-c9300-24-vlan948-gw, and ctri-4-1-c9300-stk on Thursday, Sept 4, 2025
 between 3 AM and 5:30 AM.

Hello All,

Datacom/Netmon has scheduled the following maintenance:

WHAT: Upgrade the IOS software on network switches rsnt-wrrn-black-1208-9300-24, m-york-hall-2-2-c9300-24-vlan948-gw, and ctri-4-1-c9300-stk
WHEN: Between 3 AM - 5:30 AM on Thursday Sept 4, 2025
SCOPE: Reload and Upgrade each switch to 17.12.05 standard IOS software code.
IMPACT: Loss of wired and wireless network connectivity to each network switch for approximately 15-45 minutes depending on reboot times.
The switches are located at Resnet Warren Black Room 1208, York Hall 2-2 South, and CTRI East 4-1 Closet.

Aug 23, 11:58 PDT